Training & Development

Career Training Opportunities from Fras-Air/General Service Experts Heating & Air Conditioning in HillsboroughCareer Training Opportunities from Fras-Air/General Service Experts Heating & Air Conditioning in Hillsborough

Sales Training
The sales training includes:

  • Five (5) Residential Sales Consultant classes each year.
    • Two week class focused on technical and sales to better position the RSC for success in their area.
  • Two (2) Commercial Account Manager classes each year.
    • Two week class focused on technical and sales to better equip the RSC for success in their region.
  • Two (2) different sales courses put on for General Managers semiannually, totaling 4.5 training days, focusing on sales culture and daily sales leadership.

Technical Training
The technical training for technicians contains:

  • Furnace and air conditioning tune-up procedural training biannually
  • Carbon monoxide and heat exchanger inspection yearly
  • Technical communication and ‘build-a-tech’ semiannually
  • Ongoing NATE certification and specialty courses as needed

Service Experts Heating and Air Conditioning is investing in further training through the roll out of a Learning Management System, to drive assigned and ad hoc programs to better provide education to our technical personnel.

Miscellaneous Training

  • Twice a year, conduct Operational Excellence for General Managers, to provide support, tools, and framework for operating a business from the P&L perspective.

Customer Service Specialist

  • Three (3) times annually, perform outbound calling with a one (1) day class. In this program we study heating, ventilation, and air conditioning basics, what makes people invest, calling techniques, scripts, customer purchase signals, and overcoming customer grievances.

Dispatcher

  • No formal classes provided. Ongoing training provided by the General Manager and applicable staff at center level.

Sales Training
The sales training includes:

  • Five (5) Residential Sales Consultant classes each year.
    • Two week class focused on technical and sales to better position the RSC for success in their area.
  • Two (2) Commercial Account Manager classes each year.
    • Two week class focused on technical and sales to better equip the RSC for success in their region.
  • Two (2) different sales courses put on for General Managers semiannually, totaling 4.5 training days, focusing on sales culture and daily sales leadership.

Technical Training
The technical training for technicians contains:

  • Furnace and air conditioning tune-up procedural training biannually
  • Carbon monoxide and heat exchanger inspection yearly
  • Technical communication and ‘build-a-tech’ semiannually
  • Ongoing NATE certification and specialty courses as needed

Service Experts Heating and Air Conditioning is investing in further training through the roll out of a Learning Management System, to drive assigned and ad hoc programs to better provide education to our technical personnel.

Miscellaneous Training

  • Twice a year, conduct Operational Excellence for General Managers, to provide support, tools, and framework for operating a business from the P&L perspective.

Customer Service Specialist

  • Three (3) times annually, perform outbound calling with a one (1) day class. In this program we study heating, ventilation, and air conditioning basics, what makes people invest, calling techniques, scripts, customer purchase signals, and overcoming customer grievances.

Dispatcher

  • No formal classes provided. Ongoing training provided by the General Manager and applicable staff at center level.