Reviews

Average Rating
794 Total Reviews
Submit A Review
"no issues with service man."
"He did a thorough job."
"Professional and thorough service"
"worker was on time, polite & was good. "
"Service seemed to be perfect. Just waiting to hear about delivery and install of humidifier filter."
"Service tech explained what he did....very respectful of my home. Pleasant personality."
"Ahmed"
"Technician's review of service totally satisfied us"
"Tech was personable and friendly. He explained what he was doing and how it effected my HVAC. He isolated the problem quickly and went right to the source. Exchanged the ..."
"Ahmed is very nice and good "
"good service"
"He was very informative and smart."
"The technician appeared to work carefully and thoroughly. However his final conclusion on the problem was completely wrong A second company correctly diagnosed and repair..."
"efficient, polite, on time, and honest."
"Courteous outstanding service from Chris who knows his stuff. Thank you Chris, Ken"
"Arrived on time. Tech was personable and thorough."
"Due diligence, politeness and thoroughness"
"customer services was exceptional"
"Service rep called to move up visit when availability opened up. Tech was on time and very professional."
"The technician was very informative and was very thorough."
"Misdiagnosis. Bad attitude."
"Always on time, reliable, do the work required. "
"Technician was clean, polite, and was the first one in years who did not try to upsell unnecessary materials and services."
"Kristopher even checked the battery in the wall thermostat and replaced it for me,"
"Took 3 tries to fix my problem"
"Technician did not correct the problem "
"Prompt, quick, efficient"
"On time courteous"
"I thought they were very good"
"Respectful and informative"
"Arrived after 3p"
"Very good service and technician."
"on time neat polite efficient"
"tec was on time very good"
"The tech explained the issue with the new system that was installed."
"You robbed us - $110 for a 5 micro farad capacitor times two."
"There was zero follow up after the problem was diagnosed. Company failed to return calls, forgot to order the part and we were withput AC for weeks. We finally gave up an..."
"Very courteous technician. Heard noise in pump, took it apart and cleaned it and eliminated noise."
"Experienced, knlowlegeable technician"
"Curteous service "
"I liked how he wore booties in the house. He was also very courteous."
"Techs were polite and helpful"
"Because the tech was very polite and informative about what he was doing and explained everything that he was doing and was very helpful to me and answered all my questio..."
"On time. Courteous. Completed work."
"The service expert was on time, courteous and thorough."
"Good communications "
"Ignacy did a service to replace uv bulb and filter. He did not notice that I had a leak from the casing with rust that I discovered after he left.. I asked him to check..."
"No follow up on repair part. Delayed fix."
"Excellent job. Very professional and explained everything very clearly. Thank you."
"Technician was very thorough"
"Very pleasant and knowlegable"
"Technicians were knowledgeable, had good suggestions and even though they did not show up in time frame they came back the same day after a phone call. "
"Ahmed is always very courteous and answered all my questions"
"We had a tune up on Saturday, that same Saturday evening the unit stopped blowing cold air. We're glad the tech was able to fix the problem on Sunday but this visit shoul..."
"Professional Service and knowledgeable"
"great technician; excellent care for the equipment serviced and, in general, for my entire home and property. Explained everything being done. Extremely helpful and gre..."
"Tech was very professional and neat"
"The technician was very professional and knew what he was doing."
"While the service is very good, the customer support is not what it used to be. In the past, Fras-Air would contact us to schedule our service visits; however, this has ..."
"Technician was knowledgeable. Went right to work and kept me informed of what he was doing."
"General has been taking care of 115 Campus Dr. for nearly decades and always provides excellent service."
"Ac Will not keep house cool under 80."
"is anyone perfect? left ac on and it wasn't necessary as it was cool onside. Perhaps he should have asked if I wanted it on after testing."
"Very attentive to needs of customer"
"Technician took the time to show me and explain to me the condition of the enquipment he was working on. Suggested I get a free quote from one of your advisors as it is ..."
"The technician serviced the air conditioner, explained what he did and also the condition of the ac."
"Tech was very efficient"
"Tech. called before he arrived. He was respectful, both to my person and property. He explained what he was doing."
"Tech was on time. Also tech cleaned the outside AC unit"
"Courteous technician and completed work in an efficient manner."
"Fras air always provides excellent service, quick and tech are wonderful"
"Carefully explained to me what he was doing. However did not return the thermostat to programmed setting which my son corrected for me. Call to Fras Air was not very he..."
"technician extremely thorough. technician arrived as scheduled"
"Did not fix or diagnose the problem correctly on first visit"
"Did his job"
"Your technician Rob did an excellent job. He's personable, efficient, and good at answering questions. "
"Great thorough service. And thanks a million for phoning on the way over. That's a big plus for me."
"On time curteous service"
"I had condenser issue which consultant was able to rectify and gave me helpful hints. "
"Great service. Very polite and professional. "
"very good job."
"Always provide good service."
"Very politely explained what he was doing and what was his reason for recommending a new capacitor for our air conditioner."
"All completed efficiently"
"On time, efficient, pleasant. "
"Arrived on time. Performed service in a very professional manner. Explained all work he performed and provided tips regarding continued proper equipment operation."
"Confusion on type of service caused by inaccurate ability of online order form"
"On time, efficient and professional "
"Tech was knowledgeable and answered my questions well. Please email me record of service since tech's hand held printer did not function. Thank you."
"Servicing was spring tune up for AC."
"The technician said that he would get back in touch with me the next day about delivering a filter which was not on his truck but I haven't heard from anyone yet. Please ..."
"Technician arrived on time. Performed check up and assisted with new thermostat and answered my questions. "
"technician was knowlegeable and efficient"
"Called to update on status of arrival, was pleasant and performed the service in a timely and informative manner."
"Great customer service and professionalism. I love Fras-Air!!!!"
"Your tech, Louis White, was very knowledgeable and answered my questions very clearly. He was courteous and appeared to be willing to take the time to do a thorough inspe..."
"Prompt,courteous service."
"Excellent technician"
"Did not make the time frame."
"On time, polite, helpful and professional."
"he couldn't have been any nicer and professional, "
"Came on scheduled time, seemed competent and efficient. ."
"Technician was on time, pleasant, informative,efficient"
"Technician was efficient, professional & knowledgeable."
"Manuel came on time, did a complete check of the furnace & thermostat, determined the problem was a completely broken thermostat, and got a replacement thermostat & insta..."
"Chris was outstanding, arrived on time and was extremely professional and knowledgeable regarding the removal and replacement of my HVAC system. His specific knowledge of..."
"Frank was great! Arrived on time and was extremely professional during the removal of the existing equipment and the installation of the HVAC system. His work was excell..."
"Felipe was very, very good with the process/co-ordination of my furnace/A/C replacement. When any situation arose he was always available to answer a question or resolve ..."
"Friendly, clean service"
"Expert was knowledgeable and explained things clearly to me. He was courteous and polite."
"Service was fine, Technician was polite and knowedgeable. Disappointed in that it took 4 days to get parts for a 4 1/2 old Heating/A/C system."
"Tech seemed very knowledgeable and honest."
"Our fire senser was cleaned, when it should have been replaced."
"jobs got done"
"Iggy was very thorough and explained things well."
"on time quick and polite"
"Job was finished quickly and efficiently"
"We had ,or still have a specific problem with the gas furnace. Unfortunately ,the 2x service call visit did not solve the problem. I am waiting for a break in my schedule..."
"Manuel is a very courteous and professional technician. He does an exceptional good job when he was here and I would highly recommend him to anyone else that needs his se..."
"The gentleman came at an early time, which I requested, and he put socks on over his shoes to protect my floors right away. He did a thorough job attending to my furnace..."
"job could not be done b/c the part that was ordered was fefective."
"Ver professional and clean"
"Mr. Manuel was very helpful when he fixed our heating problem. The branch was very satisfied with the work he did and the time he took to fix this problem. I strongly rec..."
"I've always been very pleased with the service from Fras-Air, and this was no exception. The tech was there when they said he would be, he was efficient, never even made..."
"The tech was courteous, respectful and honest.v"
"Steve was prompt, courteous,and very informative. "
"Lewis was on time, knew what he was doing and very respectful."
"Tech was very professional. Answered several questions I had."
"very good bedside manor very neat and finished job in a timely manor"
"Friendly, knowledgeable, on-time."
"Excellent technician; extremely thorough and extremely careful and neat in all he did."
"Based on what he was told he diagnosed the problem quickly and made the repair quickly. Very knowledgeable."
"Manny was at my home 2 times. Once on 12/27/16 and again on 12/28/16. Both times he provided excellent service. He was honest and very trustworthy."
"Technician arrived on time and was quick and efficient."
"Ryan was courteous and professional. He explained the problem in each of the 2 units and had the materials on hand to promptly remedy the problems."
"I had a furnace tune-upon October 20, 2016 byTechnician 00079 Ryan and had to get another furnace tune-up on December 6, 2016 by Technician 00015 Ahmed. Where is the war..."
"service was excellent"
"The fellow was friendly, helpful, took his time, explained everything. "
"Professional, timely, courteous. "
"professional, knowledgeable, experienced and cordial. explained what he did, why and how."
"No problems"
"I dont have knowledge about heating system but Mr Miroloslaw made sure i could understand the problem that i was having with my boiler. Very nice guy. "
"The service tech is very good and polite. I gave a 9 since no-one is a 10. "
"For me customer service is EXTREMELY important and Ryan was really nice and that makes the difference if we keep working with that company or not. GREAT JOB!! "
"very courteous technician and I was very satisfied."
"He found the difficulty and took care of it."
"Manuel is excellent -- timely, polite, thorough"
"Technician seemed quite capable and knowledgeable. A 9 only because it took a long time for her to get here - it was a Saturday."
"Technician was very professional"
"Frank did a thorough job. "
"The technicians that came to my home were prompt, polite and professional"
"Furnace Mainitenance serviced on October 20, 2016 and on December 6, 2016 for identical problem. I was charged both times. I would like to be refunded for the December ..."
"Came on time. Seemed to do a good job"
"100"
"Technician was efficient, careful and professional"
"Tech showed up on time very professional and explained what he found out about my furnace"
"Ryan was very knowledgeable and went out of his way to help us with the thermometer settings. we would definitely like to have him come the next service call."
"Both gentlemen worked as a team and answered all my questions. In addition, the senior technician gave me a tutorial on how to set my thermostat correctly."
"Service was done as promised, at the promised time and with explanation on what was done."
"Prompt. Fixed problem "
"Very professional - Great tips"
"Called ahead to confirm time, showed up on time, was courteous and explained what service he performed."
"Serviceman was prompt and very cordial."
"efficient and thorough"
"He was efficient and polite. Arrived within time window and called first."
"Timely. Courteous"
"The technician listen to what I was saying and responded with answers that indicated he had considered the questions instead of just giving knee jerk responses. He work ..."
"On time and quick"
"I had ordered a replacement wall intake grill and provided measurements to be installed but it was not brought to 39 Acken Rd when service was done"
"Pretty much on time. Good diagnostics."
"Thorough Courteous "
"The service technician performed a thorough evaluation of my furnace and I feel comfortable about his service visit."
"Professional complete service "
"on time and did what was expected"
"Technician was on time, courteous and efficient"
"The tech as very professional "
"On time and took care of the problem promptly"
"You did not come in the day scheduled and I had to reschedule for following day. No one called me I had to call you. This is after all of the problems I had with my new h..."
"Professionalism"
"The technician was courteous and knowledgeable and did exactly what I asked him to do."
"courteous, friendly, helpful, prompt"
"THE YOUNG MAN DID HIS JOB AND WAS COURTIOUS"
"Rom was very polite and courteous. He took the time to explain the need to change the filter on the humidifier in addition to servicing the furnace. At the end he expla..."
"Solved problem quickly."
"always a pleasant experience"
"Ahmed is always wonderful,and I trust him explicitly"
"The service Tech was very personable and did a very nice job"
"I was happy."
"techs are always good"
"Very slow and left me with a leaning water tank."
"Scheduled visit day before not kept. Next day came on time for rescheduled visit. I had waited from 2 to 6."
"Very Knowledgable about the system"
"Very thorough and knowledgeable technician. "
"Manual was really nice and explained every step and details about the job. to be honest i switch provider because of this technician. i excellent costumer service."
"great representative"
"Everything that needed to get done was done quickly."
"Technician arrived on time, worked efficiently,answered all questions willingly, and was very pleasant. "
"The service person did a great job..."
"The service tech arrived when schedudule , was knowledable about the system and answered all of my questions politely"
"Latif was thorough, courteous, informative and proficient."
"Because Iggy is an excellent tech . He answers any and all question I have about my heating unit."
"HE took time and noticed a tray that needed cleaning and cleaned it."
"Always excellent service.."
"Fine technician who answered all my questions comprehensively."
"polite, friendly , professional"
"Tech called and was on time. Consulted me about filter replacements "
"Called to let me know he was on his way. Very courteous and knowledgeable."
"Timing was perfect and rep serviced the heating system with no problems. Ryan did an excellent job. Thank you!"
"Fast, efficient, knowledgable, polite and on time."
"Because he checked and made sure everything was right and suggested what we needed. He helped and took his time. No rush. "
"Technician was ver knowledgeable and helpful. "
"Our technician was very friendly, professional and informative."
"Technician seemed to be very confident and knowledgeable. Do wish that the Inside Salesman who accompanied him had not been along. He did absolutely nothing but stand a..."
"Tech was on time and explained what needed to be done"
"Very professional and helpful"
"very polite and efficient"
"Ryan was on time, pleasant and very helpful. He took the time to explain what he was doing and answered all my questions very well. He was respectful and knowledgeable...."
"Tech was on time and very friendly. He answered all my questions on the humidifier. He took the time to do a thorough job of cleaning the burners"
"I was given a call when they were on the way, as I requested. Both me were very friendly, professional and informative."
"technician did the job "
"he told us what he did added info to his remarks that was helpful. he was generally very pleasant and other good things"
"GREAT SERVICE.VERY FRIENDLY TECH "
"Friendly technician who knew what he was doing had him many a time before"
"Timely service and tech was knowledgeable"
"Very through and informative"
"Friendly, efficient technician."
"Sean is a great tech and worked on my old burner. He spent a lot of time here this time undoing the AC tech you sent in the Spring. "
"tech showed up on time and fixed the problem the same day"
"came on time and checked out the heating equipment changed filter"
"Technician arrived promptly, was courteous and friendly and efficiently examined our furnace and reported his findings."
"competence"
"Dave Edwards was very polite and addressed my questions appropriately. "
"The technicians were on time, courteous, and professional."
"On time, seemed to check everything; reviewed report with me."
"These comments were sent as a result of a Service Contract Reminder E-mail: Please DO NOT renew this plan. I am so incredibly disappointed with your company. I called ..."
"Very fast response after normal working hours (8 pm). Robert called me to let me know when he would arrive and was right on time. He was friendly, knowledgeable, identi..."
"was merited "
"The Technician called ahead as promised. Showed up at the time promised and finished within the time period promised. Timing was important since I was preparing to go o..."
"quick, efficient and accurate service & on time tech"
"Latif was very professional in handling the work and explained all that needs to be done going forward."
"Our service tech had to climb into a very small, hot space to fix our AC. He didnt complain and stayed up there a long time. He made sure we had out AC fixed on one of ..."
"Prompt, professional, knowledgeable service. Technician was first rate."
"Very prompt response time. Courteous, thorough, and professional service."
"Prompt professional emergency service"
"seemed knowledgeable "
"came on time diagnosed the problem needed new air conditioner salesman came the same day"
"Extremely impressed with Zach's knowledge, expertise, and professionalism. "
"Timely service, answered questions, personable technician."
"Did the job, put the rubber shoes on and was very polite "
"I love how respectful our tech was of our home. He was wonderful and I loved the little booties he put on."
"competence and courtesy"
"The technician was on time and professional."
"The technician was prompt and professional and even left and came back with a filter that was not available on his truck.I appreciated not having to make another appt for..."
"Technician was quickly able to diagnose the error and although he had to go get a part he continued to resolve the issue in a timely manner."
"got the job done"
"Tech was efficient and personable."
"Came on time, very clean "
"work still needs to be done"
"A person answered the phone, arranged for a technician to respond the same day and the problem was solved that day."
" servicer was very professional."
"Service technician on time, pleasant, spent some extra time investigating a banging/clanging noise I have had in my HVAC system for some time now (no diagnosis resulted, ..."
"In doing annual service, found some issues but not too sure as to what may have been wrong. Spent over two hours."
"Tech wasn't familiar with my system, spent lots of time on the phone discussing with the home office. Somehow reset my thermostat which I had to reprogram. And at this p..."
"Knew what he was doing and was thorough."
"First time customer here - I was able to schedule an appointment for my AC last night and get an appointment for THIS morning. Now THAT is fast service. The technician, ..."
"Immediate service for a no heat call"
"Strongly unlikely. Big Ripoff. 20$ parts charged $240 .Any justification?Someone recommend me your services but I never recomend any one to use your service.Iwas thinking..."
"Technician arrived promptly, worked efficiently and reported his results clearly."
"Its was a stormy day and the tech got here to correct the problem. However the reason for the visit was because of the storm and the ice buildup on the fan blades"
"Arrived on time and was very thorough."
"A real person is on the phone, you listened to the problem. A technician arrived promptly, solved the problem and then went on to do service on all the units."
"Sean has been the only tech I trust for over 10 years after a botched job by fat Ray. When my wife saw smoke coming from the oil fired water heater, Sean came in and stat..."
"Tech. Called ahead, was on time, efficient, cleaned up and was very pleasant."
"The tech did not put my humidifier cover back before he left. I found it on the floor when I went to turn the light off"
"Very professional & knowledgeable. "
"Great service."
"Technician was efficient, timely, friendly and competent."
"Service rep was on time and and checked the function of my unit expertly. He was very professional."
"I was surprised that a young lady would be visiting our house for the inspection. However, she was very professional and methodical in her inspection. I would recommend h..."
"The filters were changed and the tech came at the scheduled time and performed the work effeciently"
"The guy was very competent."
"The technician was on time, and professional. "
"Arrived as scheduled. Tech was friendly"
"The technician has poor knowledge of the equipment and gave recommendation to replace entire furnace costing $3500+ even though the issue was with the blower motor. When..."
"Prompt, efficient, corteous, and cleat communications"
"Tech on time and efficient. Friendly and competent."
"Your technicians arrive on time...are very courteous...are very informative and answer all my questions...do a great job.....I am very satisfied with all of my experience..."
"Latif was one of the best service experts that worked on my heater. He was very professional and really knew what he was doing. He explained everything very clearly to ..."
"tech found that humidifier was working and just needed a few tweaks to work perfectly no need to replace the $200.00 plus solidenoid"
"Angie is very professional and takes the time to answer my questions. She does not respond to my questions like I'm an idiot."
"The technician is very knowledgebale and has an excelent manner."
"The men were very qualified and if a matter had to be further reviewed, they talked to other service men. In one situation, they called the manufacturer. My telephone ..."
"Tech was very knowledgeable on heat pumps"
"Technician was very informative and professional."
"Friendly, efficient, and punctual service technician. "
"Arrived at the earliest time in the 3 hour window."
"Technician was on time and was helpful and knowledgeable"
"The technician was very polite, arrived on time and did the required service."
"On time appt., completed required service in a reasonable time. Hopefully, all parts were inspected, as appropriate."
"Angie is a very competent technician with good customer service skills. "
"Our air conditioner failed on Monday night. We called on Tuesday morning and a service rep came before noon, and had replaced the part by 3. We have a service plan ..."
"Michael was very thorough and helpful. He was schedule to do maintenance on AC however, since I didnt have AC serviced in spring he serviced."