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Exceptional Support to Make You Feel Right at Home

At Fras-Air/General Service Experts, we take “Total Home Comfort” seriously. We want to make your home comfortable while we give you the comfort of our 100% Satisfaction Guarantee*. With our exceptional team of local professionals in Hillsborough, you can depend on us for top-quality service and repairs for your cooling, heating, and plumbing systems as well as many other home comfort needs. From start to finish, you can count on guaranteed superior quality.

We strive to provide top-tier service. We’re proud to deliver comfort in every way to make you feel right at home.

Complete Satisfaction Guaranteed

No matter what we’re servicing, our number one priority is your satisfaction and peace of mind. We strive for 100% customer satisfaction in everything we do, and you can count on us to make it right if you’re not fully pleased with any aspect of our work.

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Certified Assistance

We couldn’t call ourselves experts if we didn’t have technicians certified for the pinnacles of customer service. Fras-Air/General Service Experts Total Home Comfort technicians and installers are ACE certified (and recertified every year) to ensure outstanding service. Our experts can provide speedy, knowledgeable service and longer-lasting solutions because of our ACE education and training.

Community Initiatives

Service isn’t doesn’t totally mean what we give our customers, it’s what we give back. Through charitable organizations like the Make-A-Wish Foundation and other community outreach initiatives, Fras-Air/General Service Experts Total Home Comfort can lend a hand to communities like yours. Learn more about our commitment to serving communities.

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Improving Comfort Through Our Primary Guidelines

Our determination to lasting and affordable comfort starts with core values that have always been part of our company’s history. Take a deeper look at where Fras-Air/General Service Experts began, and how our history shows we’re always developing the future of home comfort.

Leading Through Industrial Development and Customer Engagement

Thanks to extensive experience in the home services industry, our leadership has laid a strong foundation for a company that can deliver total home comfort ensured by our 100% Satisfaction Guarantee*. See more about the outstanding experience of Fras-Air/General Service Experts leadership.

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Vision and Mission

Our vision is for every home to be a shelter of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people sustainably live in and experience their homes through connected products, helpful advice, and unmatched service excellence.

We’re the Specialists who make you feel right at home.

Core Values

Our core values are based on these guiding principles of COMFORT:

We Are Caring – We’re passionate about making the world a cozy place to live for our people and our customers.

We Are Opportunity – We strive to provide opportunities to our team members through training and development, so they can learn and grow with us.

We Make It Right – Whether we’re warming, cooling, or making the water flow, we take great pride in keeping our customers and communities comfortable and satisfied by getting the job done on time and right the first time.

We Are Family – We are a big company with hometown heart and a local focus on our teams.

We Are One Team – Our “can do” family attitude fuels our strength in teamwork and collaboration and helps us to deliver superior service every day.

We Are Revolutionary – With nearly 4,000 team members, we can serve and innovate better than the rest of the industry. We are reinventing the industry by harnessing each team member’s best ideas.

We Are Thankful – We are thankful for our communities and our customers who put their trust in our hands.

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© 2024 Service Experts, Service Experts Heating & Air Conditioning, and the Service Experts logo and design are registered trademarks of Service Experts LLC and used under license by SE Canada Inc. All Rights Reserved. *Not applicable to the Advantage Program. See your signed Advantage Program Agreement for full details and exclusions. 100% Satisfaction Guarantee is subject to certain restrictions and limitations as set forth in the applicable Terms and Conditions.

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