When your air conditioner breaks down on a steamy summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the very best AC repair services in North America, how do you know which to choose? Follow these 10 tips when choosing an HVAC repair company to help you feel comfortable with the service provider you choose.
Many individuals start their search for an air conditioning repair company on the internet. While you’re there, be sure to look at ratings from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
Word-of-mouth referrals from friends, family or associates are helpful when searching for an AC repair service. Learn which companies the people closest to you have worked with for HVAC repair in the past and whether they had a positive experience. This firsthand information and the opportunity to ask specific questions can help you make an educated decision when selecting a service provider.
A certain company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge extra fees for going on service calls outside their normal coverage area. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, determine if they’re willing to come to you for an additional charge. Thoroughly weigh your local options before deciding to pay extra for an out-of-area heating and cooling company.
Air conditioners tend to stop working at the most inconvenient times. Choosing a company that delivers emergency services is essential if you need timely, reliable assistance after regular business hours or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s website, and ask if an extra fee applies for service calls outside ordinary business hours.
Certifications show a company’s focus on high-quality workmanship and professionalism. Try to find an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company follows industry standards and that their technicians are trained and knowledgeable.
Before entrusting AC repair to just any company, make sure that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to work legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage while its employees are making the repair. Ask for proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
A company with a solid reputation of supplying quality service very likely has the experience needed to handle challenging HVAC breakdowns. See how many years the company has been in existence. Then, ask a professional whether they have previously worked on the problem you need repaired. Such experience is essential to ensure consistent, dependable and professional service.
Excellent communication is essential when dealing with any service provider. The HVAC repair company you select should be responsive, attentive and able to answer your questions. Keep an eye out for evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
Obtaining several quotes helps you find a company that offers competitive and fair prices. Be cautious of companies that provide low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees at the end. The most trustworthy companies provide detailed and transparent quotes up front, guaranteeing you understand the full cost of repairs before work commences.
Respected service providers guarantee their work and offer warranties for your peace of mind. Such coverage displays quality assurance and helps you continue the process with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Choosing a good HVAC professional doesn’t have to be a challenge. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to disrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services.
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