What Are Trip Charges and Diagnostic Fees?

When you want heating, air conditioning or plumbing services from Fras-Air/General Service Experts, you will pay a trip charge and a diagnostic fee separately. Many companies you’ve worked with in the past may have combined the trip charge and diagnostic fee, but we believe we can offer you greater value by keeping them separate.

What Exactly Is a Trip Charge?

A trip charge includes the cost for a certified plumber or HVAC technician to stop by your home. Sometimes called a service call fee, this payment is the standard rate for bringing our technicians, equipment and expertise to your doorstep. If you'd like to eliminate trip charges in the future, you can explore joining one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services required to find the source of a problem. In plumbing, this could consist of scoping. During HVAC repairs, it could involve examining the inside of your system. If you prefer to use Fras-Air/General Service Experts for your repairs, the diagnostic fee would be rolled into the repair costs. That said, you will be charged for the diagnostic services alone if you don't.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

Generally speaking, a trip fee includes sending the plumber or HVAC technician to your home, while the diagnostic fee covers all the work concerned with evaluating the issue and working up a plan for repairs. If you are paying for repairs, you won’t even notice the diagnostic fee since it will be absorbed into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Separated?

Many plumbers and HVAC companies will charge one single fee for both the trip and the diagnostics. Instead of charging you for two services at the same time, we have two individual fees. This enables us to price our services in the fairest possible manner.

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