What to Expect During an AC Repair Appointment

June 25, 2016

So, suddenly your air conditioner needs repair at your Hillsborough home and you don’t know what that entails. It’s nerve-wracking enough to welcome an AC repairman into your home, but then to not know what exactly they’re going to do can add a whole other level of concern. But fear not! Fras-Air/General Service Experts Heating & Air Conditioning is here to update you on the general AC repair process so you’ll be informed when an expert AC service technician needs to come out to your house.

It Starts Simple

When the repairman comes to your home, they should initially request to check your thermostat. It might sound ridiculous, but they need to inspect it to confirm that it’s not just a thermostat settings issue. The service tech will confirm the thermostat is set to cool and then lower the temperature to see if that will start up the AC. A faulty or incorrectly connected wire could be all that’s standing in the way of you and a comfortable home.

If there is still an issue, the technician may need to look at your circuit breaker box. They will probably switch the circuit switches to off and then back to on to see if that resolves the issue with your air conditioning system.

Getting to the nitty-gritty

The service tech will then probably request to see the AC system. Similar to a doctor, the repairman will commence their trial and error diagnosis process. There are several factors that could be the cause for an A/C system that isn’t running properly, and it’s up the technician to investigate all the possible sources starting from the most usual issues to the least. The diagnostic process could take anywhere from 5 to 60 minutes or more.

During the air conditioner diagnosis, they will most likely check the air filter to make sure it’s not clogged or needs to be replaced. They will check the AC refrigerant levels, confirm the air condenser fan is spinning properly, confirm that the size of your A/C system is suitable for the size of your residence, and inspect the wiring, electronics and safety controls.

Have answers, will fix

Once the A/C system service tech has identified the issue, they should explain all your options. The exchange will typically start with the service tech explaining what the problem is, what part (if any) went out, how or why it went out, and what function that part has for your air conditioner.

The technician will then go into your courses of action, which will involve swapping out the part and resolving the trouble, but could also entail upgrading parts of the A/C, the A/C system itself, or your whole HVAC system. In certain cases, it may make more sense to purchase a complete new HVAC system, especially if the A/C system is past its prime, or susceptible to breaking down again and end up costing you more for air conditioning repairs in the end. The repairman will go over how much time, effort, and cost it will take to fix the problem.

The service tech might at this point explain what could have prevented the trouble or part failure and how to prevent a future issue. This usually includes being proactive with annual maintenance, which not only helps prevent an AC breakdown, but in most cases also keeps your AC system’s warranty valid. Most expert AC repair centers will offer a yearly maintenance plan so you don’t have to think about making future heating and cooling tune-up appointments for your HVAC equipment.

At the end, they will explain the process for repairing the failed part or fixing the trouble. If you choose that AC repair is better for you than investing in an AC system upgrade, the service tech will order any parts required and set up your new appointment to repair your A/C system. Or, if the necessary part is already available on their van, they will go ahead and start the air conditioning repair work with your approval.

Always know that throughout Hillsborough your system is in good hands with Fras-Air/General Service Experts Heating & Air Conditioning. Our service techs are NATE-certified and have been through extensive background checks so you can feel safe and sure with the technicians we send into your home. If you ever come across any questions about your AC or what to expect with your air conditioner repair, give us a call 24/7 at 908-448-2154 and we’ll be happy to explain the process.

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