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We Can Repair Any Kind of Gas Fireplace in Hillsborough

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Burning fireplace

Keep Heating Simple

Gas fireplaces make adding comfort to your Hillsborough home simple. Just flick a switch or press a button for immediate heat.

They’re also fairly simple to use. Unlike their woodburning counterparts, there’s no need to put in firewood or sweep up ashes. But like any other natural gas units, these fireplaces need regular service to help them run efficiently and avoid malfunctions.

When your fireplace won’t start or won’t stay on, the Experts at Fras-Air/General Service Experts can help. Use our easy-to-follow tips first. If your fireplace still isn’t working correctly, contact us. We can take care of any model.

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a couple of explanations why your fireplace won’t start. Take off the ornamental plate beneath your fireplace to gain entry to its parts.

  1. Is a breaker tripped? Take a look at your home’s electrical panel and adjust breakers as needed.
  2. Is the gas working? Verify the valve is in the “open” setting.
  3. Is the pilot light lit? If it has been extinguished, follow manufacturer instructions to reignite. Fasten the vent cap to stop drafts from extinguishing it.
  4. Pilot light lights but won’t stay lit? There could be a problem with the thermocouple, a metal safety sensor that controls gas flow.
  5. Pilot light stays ablaze but fireplace won’t light? It could be the thermopile, a metal piece that converts heat to electricity to open the gas valve.
  6. If you think there’s a problem with the thermocouple or thermopile, ask for assistance.

Fireplace is Making Odd Sounds or Smells

  • Rumbling or roaring noises? Tweak the flame and vacuum the burners once they’ve completely cooled.
  • Grinding or shrieking sounds? Have Fras-Air/General Service Experts fix or put in a new blower.
  • Strange smells? Clean the fireplace’s interior and flue with the steps below. If you smell rotten eggs or burning wires, stop using the fireplace, open windows in your home and call us right away.
Person cleaning a fireplace

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a routine basis can help it run more efficiently and avoid costly breakdowns. It may even help it run longer.

  1. Confirm your fireplace is completely cooled.
  2. Switch the gas off by rotating the valve to “off.”
  3. Pull out the gas logs, examine them for cracks and clean them with a soft-bristled brush.
  4. Clear the lava rocks, vacuum them separately and get rid of soot with the brush.
  5. Clean the interior of the fireplace with a vacuum hose attachment.
  6. Clean inside edges with a wet cloth. Use warm, soapy water to get rid of dust or soot accumulation.
  7. Return lava rocks and logs in the same design.
  8. Clean the glass covering with special fireplace glass cleaner and let it dry. Windex is not recommended as it can scratch the glass or cause it to shatter.
  9. If you have a vented gas fireplace, take a look at the outside vent and get rid of debris such as leaves or bird nests.
  10. Check your carbon monoxide detector is operating correctly.

Schedule Annual Maintenance Today

Once your fireplace is running again, schedule regular maintenance with us. These inspections can potentially find trouble before they develop. We’ll test your components for damage. We’ll also make certain there aren’t any leaks and that pressurization levels are right.

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