"The technician was very nice and explained things to me."
"Service technician came on time and did everything he had to do. He even cleaned out the collection bin in my water pumps."
"Didn't have a replacement filter on the truck. Someone dropped one off after I called a day later. Cheapest looking filter I ever saw."
"Quick courteous service."
"Technician went to pick up piece to complete job that day"
"The problem is intermittent! These problems are next to impossible to solve. Turning off the power for ten seconds and then turning it on resets the problem but hides th..."
"on time and addressed the issue"
"Sean May has been my tech for over 10 years, his professionalism is top notch! "
"Very diligent and professional service tech. Gave plenty of valuable advice. "
"The friendly service and technical expertise were exceptional."
"He was extremely professional and knew what the problem was virtually immediately"
"Punctual, efficient, polite"
"From my initial call to Richard, I received a quick call from the technician dispatcher and then met with Justin. He was timely, kind, understood the issue at hand and f..."
"The problem was fixed and the service tech was informative and conscientious "
"came within selected time, was efficient and took care to cover his feet."
"The technician worked under such difficult freezing conditions."
"Technician was knowledgeable and thorough and answered all my questions. "
"On time, clean, helpful "
"Scott Marshall was extremely helpful and found a temporary solution for us until the new equipment comes in."
"Technician was thorough & professional. "
"$279 dollars for less than 1 hr work that is really very high"
"All the reps and techs were friendly and tried hard.
The weather was very cold and the part had to be ordered so it took longer than desired to get the furnace fixed."
"The technician listened to me when I explained the problems I was having and got everything up and running."
"technician on time and resolved problem"
"Great techs - always professional.
Note - these comments are for the 2nd appointment. I cancelled the first appointment after the technician did not arrive in the comm..."
"Technician nice,knowledge. Did job well"
"Honest technician and trust him"
"On the negative side, my Fall Service appointment was cancelled on the day of the appointment - after the scheduled appointment time - on both 12/2/17 and 12/9/17, and be..."
"Answered all questions and volunteered valuable information. Took ownership for our service. "
"Called when coming, arrived on time, worked efficiently, left things clean and working."
"Steve and his brother Scott have both worked on our heater and both were excellent. On time, explained what was wrong and what needed to be done, and were very professio..."
"Everything was great, tech seemed knowledgeable. Did not have any filters in the truck for my furnace. Called in to report it and the office dropped of wrong sized filter..."
"The technician was super late and totally messed up my dinner plans. My appointment was for 3-6pm. I called Service Experts at 5:30pm to see if a technician would be arri..."
"I was pleased with the workmanship of Joseph who serviced my system; and that the task was completed in a timely manner."
"Did a good job. Very thorough and informative."
"The technician was very knowledgeable "
"Fixed my problem very fast"
"Very respectful, courteous and conscientious."
"He was well knowledgeable "
"Technician took the extra time to clean the condensate pumps and made sure they were operating properly."
"Chris was very knowledgeable and answered my questions. He was very nice and courteous."
"I have a service agreement with you. You were out in Sept. to do the winter tune up. 2 1/2 months later I have a problem. You came out to fix and found nothing wrong. A f..."
"called before arrival (on time), went over process, courteous, clean and efficient"
"o.n time and found and fixed the problem"
"Salesperson came out and gave estimates on a new heater A/C, which turned out to be very high. He never called back to find out if I was still interested, meantime I got ..."
"The Service technician was knowledgeable, courteous and professional."
"I had Doug multiple times now. He is very professional and friendly "
"was pleasant, professional and knowledgeable"
"The technician, Anthony Lerza, has been to my home many times. He is always punctual, knowledgeable and pleasant. "
"My heater was not working properly. After seeing multiple commercials and getting multiple mailers from Horizon, I decided to try them. They had always advertised as if t..."
"Tecnician was very thorough. explained all the items serviced. arrived on time."
"was pleased with the service"
"very professional services rendered. On time. Cleaned up after himself"
"Prompt, thorough, accommodating "
"very personable and professional"
"Efficient and friendly service"
"I sent a survey earlier...... Good job. Very polite. "
"always excellent sevice"
"Tech was very please and efficient"
"Our service tech, Chris, was friendly, knowledgeable, and tried his best to fix our furnace. He diagnosed it as needing a special part which had to be ordered. Please exp..."
"Arrrive on time, very polite and quiet as I had a baby sleeping in the house at the time. "
"Technician arrived early. Did a thorough inspection and diagnosis."
"Great service. Excellent technician"
"Brian said we needed a new humidifier for $850. I said that I,d like to talk to Moe about a discount and he said I didn’t need to, moe would give me the same price. Then ..."
"Just the excellent service any time of the day or evening."
"Prompt service to diagnose my problem. Part ordered and repair completed in timely manner."
"Knowledgeable, nice and informative. Suggested an air filter and things are much better at my house."
"The Tech was very professional and courteous."
"work done by rep was slick and quick. he cane early in window and did a good job."
"Marico called to let me know when he would arrive. He checked my system carefully and assured me everything's in excellent condition. He also asked if there were any plum..."
"Tech knew what he was doing and asked the right questions. Was pleased"
"Tech always on time; always professional."
"Efficient, clean, knowledgable. Did not interfere with other areas of the house. Great job"
"Answered my questions and went over everything that was done at the end.
Usually get a call ahead before they come saying they are on their way. Did not get a call th..."
"Your service techs are very prompt and . considerate when entering my house by wearing there booties, polite and very good on informing me whats going on."
"technician was professional and efficient servicing our heatng and air conditioning."
"Prompt, courteous, efficient"
"Tech was friendly, polite & very professional"
"Young man was very friendly, efficient, and explained his work."
"Ahmed did a complete professional maintenance "
"Very courteous, knowledgable service technician"
"Shawn is both courteous and skilled. Does the job right"
"Punctual, thorough and pleasant personality"
"Quick and fast, polite technician "
"Called for service, was given a window of time. Service person never showed. Called the following day, again, no service person showed. Had to make 3 calls to get serv..."
"Technician was very knowledgeable, courteous and on time."
"Efficient. Pleasant. Explained everything "
"The process was quick and easy and very efficient."
"Helpful and answered all our questions"
"He came on time, apparently did the things he was supposed tp do because everything is working to my satisfaction."
"the service tech was great. "
"Sean did an excellent job."
"Knowledge and Professionalism of the techs"
"tech was on time and found the problem and told us what was needed for repair"
"Thanks tech was very good."
"Very through and informative"
"Tech was on time, courteous, and new what he was doing."
"Have used your services for many years. If not satisfied, there are many others"
"Friendly, efficient technician."
"Justin is a good worker & he always explains what he is doing."
"The technician was prompt, courteous, asked if there were any problems with the heater/air, etc."
"Justin is a very nice young man who does a very thorough job every time he does an inspection. "
"Technician was knowledgeable and courteous. Did a fine job"
"The technician was very professional. He even fix my door on my upstairs furnace.. It seems that the other technicians didn't take the time to do it aftrer the broke it...."
"Sean is a great tech and worked on my old burner. He spent a lot of time here this time undoing the AC tech you sent in the Spring. "
"Always on time with pleasant service staff"
"Very nice a d professional"
"The service representative was knowledgeable and polite."
"Very friendly and on time"
"Service Tech was very thorough and explained what he was doing."
"Arrived on time, very polite,quick service, good explanation of possible upgrade"
"Work done on time all questions were answered "
"no issues with service man."
"they were on time and pleasant to work with
"tech showed up on time and fixed the problem the same day"
"Detailed and comprehensive service, with recommendations on how to improve our HVAC system"
"The men were prompt and left with my house in and clean."
"Tech came on time, got everything done efficiently, easy peasy. "
"Great overall experience from making appointment to tech leaving my home "
"From the start Kim provided us with follow up reminder regarding the time for scheduling our service. Anthony very knowledgeable and answer all of our questions -felt ve..."
"Great service by nice and professional technician."
"Service was great however I questioned humidifier stating it was on the service plan. Tech advised it was not and charged me for pad. Called company and found out it was ..."
"Professional and thorough service"
"worker was on time, polite & was good.
"People were on time, kind, efficient! Bob and Ziad were woderful to work with!"
"arrived on time
cleaned up after checking everything out"
"The first technician to check trapped air in the radiator s."
"Rep is informed & quick as well as professional"
"Tech was excellent, knowledgeable and very pleasant Very patient. Answered all of my questions. "
"I always feel I get a complete maintenance check twice a year and peace of mind for the coming months"
"Service seemed to be perfect. Just waiting to hear about delivery and install of humidifier filter."
"came on time and checked out the heating equipment changed filter"
"Steve Marshall is thorough and very professional. He answers all questions I have concerning the service he provides. "
"Left area clean, knowledgeable, polite"
"Contacted prior to arrival. Pleasant and efficient"
"Very knowledgeable and prompt and pleasant. "
"Scott was polite and efficient"
"Seems like he was very thorough"
"Technician arrived promptly, was courteous and friendly and efficiently examined our furnace and reported his findings."
"Unable to resolve the issue."
"Service tech explained what he did....very respectful of my home. Pleasant personality."
"The Tech. was very helpful in answering questions and offering suggestions."
"Dave Edwards was very polite and addressed my questions appropriately. "
"Christopher arrived early, diagnosed the current problem quickly, and explained all the options clearly. He also took the time to discuss further options regarding other..."
"Representative answered all questions was neat about work area and informed us we may need a new part next yr."
"Chris has serviced our furnace for a number of years now. He is always prompt, professionally and fully explains any suggestions or recommend repairs that may be required..."
"Anthony was very polite. he come on time and did his work"
"Technician was very thorough. After several years of technician service visits, Christopher was the first to check each of the radiators. He found one that was full of ..."
"The technicians were on time, courteous, and professional."
"All your technicians over the years have been outstanding, but I have come to know Steve the best and appreciate his continuity of excellent service"
"Technician took time to explain operation of humidifier."
"Our coverage is adaquate, but expensive."
"They were very professional and explained everything. "
"Technician was professional and knowledgeable"
"Justin was efficient and effective. Great care in cleaning up"
"Technician's review of service totally satisfied us"
"He fixed our thermastat battery, told us about air duct cleaning service, and was very pleasant and knowledgeable."
"Tech was personable and friendly. He explained what he was doing and how it effected my HVAC. He isolated the problem quickly and went right to the source. Exchanged the ..."
Matthew was very pleasant and helpful with some of my questions about the furnace"
"Prompt polite and good service. "
"The technician was very helpful and considerate. He knew exactly what he was doing and was very informative."
"Ahmed is very nice and good "
"Tech knew what to do, explained things & answered questions..."
"He was very informative and smart."
"Technician was efficient, prompt, and knowledgeable."
"Scott was very invested in getting my A/C running again."
"Justin D went over and beyond to find and correct the problem. "
"The technician appeared to work carefully and thoroughly. However his final conclusion on the problem was completely wrong A second company correctly diagnosed and repair..."
"On time, seemed to check everything; reviewed report with me."
"efficient, polite, on time, and honest."
"Job was completed as expected"
"on time, knew exactly what to do. did it efficiently. you knew I had a service
contract and prioritized my call which was very appreciated"
"Very thorough and communicated well with the system status."
"Eric Trask has owned this property for 2 years ... we've tried to get out of your database several times and have been assured that was so. Dinged you on all questions to..."
"Tech listened to me, found a problem and explained everything to me."
"Courteous outstanding service from Chris who knows his stuff. Thank you Chris,
"Profectional service,provided facts of needs and updates. "
"Arrived on time. Tech was personable and thorough."
"Due diligence, politeness and thoroughness"
"customer services was exceptional"
"The technician was very pleasant, knowledgeable and efficient"
"These comments were sent as a result of a Service Contract Reminder E-mail:
Please DO NOT renew this plan. I am so incredibly disappointed with your company. I called ..."
"Service rep called to move up visit when availability opened up. Tech was on time and very professional."
"Very fast response after normal working hours (8 pm). Robert called me to let me know when he would arrive and was right on time. He was friendly, knowledgeable, identi..."
"The technician was very informative and was very thorough."
"Misdiagnosis. Bad attitude."
"Always on time, reliable, do the work required. "
"Technician was clean, polite, and was the first one in years who did not try to upsell unnecessary materials and services."
"Kristopher even checked the battery in the wall thermostat and replaced it for me,"
"Took 3 tries to fix my problem"
"The Technician called ahead as promised. Showed up at the time promised and finished within the time period promised. Timing was important since I was preparing to go o..."
"Technician did not correct the problem "
"Prompt, quick, efficient"
"I thought they were very good"
"quick, efficient and accurate service & on time tech"
"Respectful and informative"
"Very good service and technician."
"Latif was very professional in handling the work and explained all that needs to be done going forward."
"on time neat polite efficient"
"Our service tech had to climb into a very small, hot space to fix our AC. He didnt complain and stayed up there a long time. He made sure we had out AC fixed on one of ..."
"tec was on time very good"
"The tech explained the issue with the new system that was installed."
"You robbed us - $110 for a 5 micro farad capacitor times two."
"There was zero follow up after the problem was diagnosed. Company failed to return calls, forgot to order the part and we were withput AC for weeks. We finally gave up an..."
"Very courteous technician. Heard noise in pump, took it apart and cleaned it and eliminated noise."
"Prompt, professional, knowledgeable service. Technician was first rate."
"Experienced, knlowlegeable technician"
"I liked how he wore booties in the house. He was also very courteous."
"Very prompt response time.
Courteous, thorough, and professional service."
"Prompt professional emergency service"
"Techs were polite and helpful"
"Because the tech was very polite and informative about what he was doing and explained everything that he was doing and was very helpful to me and answered all my questio..."
"came on time diagnosed the problem needed new air conditioner
salesman came the same day"
"On time. Courteous. Completed work."
"The service expert was on time, courteous and thorough."
"Ignacy did a service to replace uv bulb and filter. He did not notice that I had a leak from the casing with rust that I discovered after he left.. I asked him to check..."
"No follow up on repair part. Delayed fix."
"Excellent job. Very professional and explained everything very clearly. Thank you."
"Technician was very thorough"
"Extremely impressed with Zach's knowledge, expertise, and professionalism. "
"Very pleasant and knowlegable"
"Technicians were knowledgeable, had good suggestions and even though they did not show up in time frame they came back the same day after a phone call. "
"Ahmed is always very courteous and answered all my questions"
"We had a tune up on Saturday, that same Saturday evening the unit stopped blowing cold air. We're glad the tech was able to fix the problem on Sunday but this visit shoul..."
"Professional Service and knowledgeable"
"great technician; excellent care for the equipment serviced and, in general, for my entire home and property. Explained everything being done. Extremely helpful and gre..."
"Timely service, answered questions, personable technician."
"Did the job, put the rubber shoes on and was very polite "
"Tech was very professional and neat"
"I love how respectful our tech was of our home. He was wonderful and I loved the little booties he put on."
"The technician was very professional and knew what he was doing."
"While the service is very good, the customer support is not what it used to be. In the past, Fras-Air would contact us to schedule our service visits; however, this has ..."
"Technician was knowledgeable. Went right to work and kept me informed of what he was doing."
"General has been taking care of 115 Campus Dr. for nearly decades and always provides excellent service."
"Ac Will not keep house cool under 80."
"is anyone perfect? left ac on and it wasn't necessary as it was cool onside. Perhaps he should have asked if I wanted it on after testing."
"Very attentive to needs of customer"
"competence and courtesy"
"Technician took the time to show me and explain to me the condition of the enquipment he was working on. Suggested I get a free quote from one of your advisors as it is ..."
"The technician serviced the air conditioner, explained what he did and also the condition of the ac."
"Tech was very efficient"
"Tech. called before he arrived. He was respectful, both to my person and property. He explained what he was doing."
"Tech was on time. Also tech cleaned the outside AC unit"
"The technician was on time and professional."
"Courteous technician and completed work in an efficient manner."
"The technician was prompt and professional and even left and came back with a filter that was not available on his truck.I appreciated not having to make another appt for..."
"Fras air always provides excellent service, quick and tech are wonderful"
"Carefully explained to me what he was doing. However did not return the thermostat to programmed setting which my son corrected for me. Call to Fras Air was not very he..."
"technician extremely thorough.
technician arrived as scheduled"
"Technician was quickly able to diagnose the error and although he had to go get a part he continued to resolve the issue in a timely manner."
"Did not fix or diagnose the problem correctly on first visit"
"Your technician Rob did an excellent job. He's personable, efficient, and good at answering questions. "
"Great thorough service. And thanks a million for phoning on the way over. That's a big plus for me."
"On time curteous service"
"I had condenser issue which consultant was able to rectify and gave me helpful hints. "