Fras-Air/General Service Experts Reviews
At Fras-Air/General Service Experts, we care what our customers think. Our team of skilled HVAC service techs are as dedicated to providing first-rate customer service as they are to meeting your heating, cooling and plumbing needs. But, you don’t have to take our word for it.
Some praise our reliable, professional and knowledgeable service teams. Customers also tell us they love the fast response and quality service, while others say the HVAC systems we install are still running smoothly and efficiently many years later.
Ready to join the ranks of satisfied Fras-Air/General Service Experts customers? Call us today to schedule an appointment for your heating, air conditioning and plumbing needs.
Customer Reviews
Average Customer Rating
4.9/5 starts based on 2,755 reviews
Laxman Kanduri
March 18, 2024
March 18, 2024
Jordan was great. He knew what he’s doing and fixed the problem.
Dylan Michalski
March 15, 2024
March 15, 2024
Had a wonderful service experience today with technician Joseph Charchar. We have the annual service plan on our units to ensure everything is running as it should be and in top shape. Joseph was punctual, walked me through everything he was doing and provided photos of the internal workings. He spent a long time ensuring all of his work was thorough and complete. I think this was the best service experience we have had to date. I have always recommended Fras-Air/general to others and will continue to do so!!
steve o
March 14, 2024
March 14, 2024
3/13/24: Joe Charchar & Noah did an excellent job on the annual maintenance of my HVAC unit today. They took time to diligently clean & repair the system, and provided detailed explanations on everything that was going on.
Harold Ryno
March 14, 2024
March 14, 2024
I have been a customer of Fran-air for years. Last year June 1922 I agreed to have them do a plumbing review (a big mistake) they said it was part of my contract. I agreed and, like a sleazy car service company, they try and sell you a services or repair. They recommended that I replace a flusher in one of the toilets that was working fine but was at least 10+ years. They said it could stop working any day now. So I agreed and paid the $200+ for a new flusher. Then in February of 2024 it starting leaking. (Remember the last one lasted 10+ years as have any other flusher that I ever had.) They called their manager and he said since it was out of warranty they would only charge me $200+ again. Since I didn't want to spend $200 every six months I canceled my monthly contract with them. - which i already paid through February. Then I get a text from them today saying I should set up my PREPAID maintenance for March. I called them and they said that even though it was prepaid they would not honor the agreement since it was canceled two days ago. Everyone that I talked to just tried to double talk me and were not customer friendly. Bottom line - I was happy using them for many years but until you have any problems - they are not the company you want to deal with. There are much better companies around. And DO NOT agree to a monthly service contract. It is MUCH better to pay as you go. Despite the response from the owner, I never received a call to discuss. Remember this is how they respond to customers. They say they care, bit don't reach out. Very poor customer service!!
Joyce Bell
March 13, 2024
March 13, 2024
Joe Charchar and Glen We're did a great job ,answer all my questions.
Jacque Dyer
March 11, 2024
March 11, 2024
Gustavo was excellent and very thorough . Took the time to explain all his findings and was prompt . Excellent
Kendall Moynihan
March 10, 2024
March 10, 2024
Joe Charchar and Lee were professional, knowledgeable and personable. A great experience!
mikee mortgage
March 9, 2024
March 9, 2024
Q was here for a service and is very neat and professional. Would highly recommend him. Very knowledgeable and helpful
Ildiko Meijer
March 8, 2024
March 8, 2024
We were very happy with the service and interaction with Joe Charchar and Glen Boehme. Thank you
Cynthia Ulrich
March 8, 2024
March 8, 2024
I just was fortunate to have Jorge Lay assigned to build new ductwork for my dryer. He was so informative and talented working with metal piping. The next time I need to have the ductwork cleaned out I will definitely ask for him.