"Nicholas the tech was OK, only checked outside - not the air handler in our attic. We previously had a technician out the last week and there was "sludge" in the condenser line in the attic. The house has issues getting cool on the first floor and we feel like since the beginning of work with Fras Air we were price gauged, overpaid, they lack the understanding of high velocity systems and are not informative to think of better solutions and recommendations when installing. In fact, many of the ideas for changes came from US, the homeowner - and we are not in the HVAC business.
We came home with a newborn son in June 2018 to a broker AC unit. We called them for an estimate and were quoted $14,000 to add a new compressor, new air handler and add some ductwork. We asked if it would make sense to put the air handler in the basement versus attic, but they said no - even more expensive to do that work. We have subsequently received quotes of 6-8k from two separate companies to install a new system in our unfinished basement with the same compressor, new air handler and new ductwork and new floor vents in our home. This would be easier to access and more efficient than the high velocity system.
Furthermore, when getting the system, they only used the same vents, same return. They had to come back many times to figure out the issues, as we were not cooling the house. After many visits (fi you checked the logs - you would see about 20 visits per year for the past few years) we came up with solutions to help the air flow and efficiency - not the experienced tech. We suggested moving the main return, adding vents (as there were not enough for the size of the compressor - easily looked up on a spacepak chart and verified by an outside local HVAC company), adding more returns (also our suggestion). Implementing our recommendations based on common sense has proved helpful, but it is unnerving when the experts had no solutions in mind.
We have spent countless hours, wasted time, energy, on this process, days off from work, lost money to get this working and it still doesn't! We would like to have a new air handler and ductwork installed in the basement and use the same compressor. It is the only right solution, and we feel like we have paid for it already to occur. Otherwise it will be continuous service trips multiple times per year, year over year. Which we believe to be more costly to you in the long term."