Fras-Air/General Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 7,056 Reviews
diane R.
flemington, new jersey
bob P.
mendham, new jersey
"Great technician, horrible scheduling experience"
linda R.
mendham, new jersey
"response time excellent"
debbie M.
dunellen, new jersey
"Tom explained and showed to me to me what the problem was. He later showed what he had done to fix it. He was professional, personable and educational. It was obvious that he loves his job. However, I wished your team that installed the hot water heater had educated me about the sensor, wrapped it in a paper towel as the manufacturer recommends and showed me how to change the batteries. I am a senior on a fixed income and could have done this myself."
ahmed B.
east brunswick, new jersey
kenneth R.
belle mead, new jersey
"very thorough inspection of my existing furnace"
donna M.
princeton, new jersey
"The technician Sal was polite, professional, and extremely helpful with my the resolve of my Furnace issue. Sal was timely from the pre-call and ontime arrival within the timeframe of my appointment. He continued to impress me by extended to put booties on to respect my home. He was very knowledgeable and extended more options during his diagnosis. I am very grateful and   I appreciated the professional service that he provided.  Fras-Air  management should commend Sal on his delivery and the  exellence in customer service received. I am happy and wanted to take the time to inform the leadership, and please share it with Sal and the team.  He deserves this high rating in customer satisfaction and I am impressed by him and your organization to have a valuable representative like Sal, especially to receive this level of attentiveness and care during these trying times of uncertainty.  Thank you!"
promit C.
annandale, new jersey
"Technician was very courteous and informative about issue. Solved issue very quickly and explained root cause for future incidents. However, it was found that issue originally caused by a previous FrasAir service visit."
michael/vanessa R.
hillsborough , new jersey
"Thorough examination of my furnace, thermostat and vents. Took his time explaining the issues to us and how to rectify problem."
roman S.
hillsborough, new jersey
vince T.
flemington, new jersey
lee S.
bridgewater, new jersey
mary W.
flanders, new jersey
"Technician was very professional, very thorough, cleaned work area, friendly."
tracey H.
south plainfield, new jersey
"He was very knowledgeable and helpful."
deborah capasso C.
somerset, new jersey
"I had requested they bring the replacement filter for my furnace and they did!! Very nice service reps."
marie E.
bridgewater, new jersey
mary C.
flemington, new jersey
"Just the best people"
austine R.
dayton, new jersey
"Joe was informative and thorough about the maintenance of the furnace."
jerry N.
hillsborough, new jersey
"Perfect"
michael C.
hackettstown, new jersey
holly G.
whitehouse station, new jersey
"Fast service"
jennifer W.
three bridges, new jersey
lisa C.
phillipsburg, new jersey
"No estimate ever sent to me for repairs."
ronald W.
rahway, new jersey
"The technician was pleasant and provided great information."
shelley N.
hillsborough, new jersey
"I thought the service person did what they were supposed to do. But I actually have no way of knowing what he did or didnt do. Furthermore he was not really wearing a mask. Only a camo colored gaiter around his face."
george W.
raritan, new jersey
"We have always been very satisfied with the service provided by your service experts."
chris T.
hillsborough township, new jersey
"The service I received was professional and well-executed. I was very happy with the technician that arrived and performed the service."
lisa C.
philipsburgh, new jersey
michael B.
bridgewater, new jersey
"Jesse provided excellent service - explained the issue and fixed it quickly"
janis W.
westfield, new jersey
linda E.
stewartsville, new jersey
"Your technician was very knowledgeable and friendly."
robert A.
somerville, new jersey
"Max and Damien did an excellent job. They are very knowledgeable, neat, professional and personable."
kim S.
somerset, new jersey
"Amaad was very courteous and professional. He gave good advice to help resolve my lack of heat in my sitting room."
maria D.
stewartsville, new jersey
robert S.
whitehouse station, new jersey
alexander G.
springfield, new jersey
"Outstanding service and very professional technician. Sal answered all my questions and explained to me how to maintain properly the installed pump. Also he deducted some time to educate me and my wife how to maintain the humidify correctly using Lennox thermostat. A++++++++"
david L.
hillsborough, new jersey
ken S.
bloomsburry, new jersey
"Ryan was very kind and provided prompt, quality service. He was respectful and friendly to me and my family. Unfortunately, the scheduling system failed me and I needed to wait more than a day for a very serious issue, despite being told multiple times on the phone that service would occur on the same day I called. Again, nothing but nice things to say about Ryan. Very disappointed in how long it took for a person to get assigned to my request."
anthony T.
bridgewater township, new jersey
tony V.
hillsborough, new jersey
"Overall professionalism, courteousy."
joesph B.
whitehouse station, new jersey
"Very knowledgeable technician who was happy to answer any questions I had."
elle B.
branchburg, new jersey
"Sal was great. Explained everything and answered my questions. Also provided an estimate for a sump pump replacement."
chris L.
plainfield, new jersey
"Chris was professional and resolved the issue with my furnace quickly."
taruna R.
plainsboro, new jersey
robert I.
bridgewater township, new jersey
"Sal was prompt, friendly and informative. He called his manager for advice and then told us we needed a new heat exchanger, which would be ordered quickly."
dan J.
flemington, new jersey
"The technician was very efficient and cleaned up after himself when he was finished. He also provided information on how best to take care of the product."
michael W.
long valley, new jersey
"very quick response and respectful great service by tech"
robert S.
scotch plains, new jersey
jay M.
chester, new jersey
susan P.
bridgewater, new jersey
"Apparently the install wasn't done correctly a year ago thus problems existed; however thanks to the diagnostic by Sal and the repair by John, the unit is fine. Very impressed by Sal and John."
charles W.
glen gardner, new jersey
"Technician was professional, friendly able to fix problem."
diana D.
vernon, new jersey
don B.
whitehouse station, new jersey
lucille R.
lebanon, new jersey
"Technician knew his craft. Friendly and respectful."
patricia M.
bound brook, new jersey
"Prompt service very professional"
eric G.
rocky hill, new jersey
"Competency of HVAC technician"
clayton M.
bridgewater, new jersey
leslie A.
somerset, new jersey
"Both Steve & Jesse were very knowledgeable in describing the best solution to my issue. Jesse completed the work & made sure I was satisfied with it before he left. & both wore masks, big thumbs up"
andrea S.
north plainfield, new jersey
mitchell R.
short hills, new jersey
"Pls do not send anyone again who is not fully vaccinated. Dan was excellent but we hold Fras air accountable to do their part to help our society move forward and we dont want any additional personal risk. He wore a mask as soon as I asked. So nothing against Dan. You need to Bret your employees to be vaccinated."
jeanne G.
branchburg, new jersey
"Pleased with service provided"
arthur L.
warren, new jersey
"The technician was thorough, clean and efficient and he answered all of my questions"
edward G.
neshanic station, new jersey
"Replaced motor for $870. Lasted 3 weeks and furnace died again."
gil R.
hamburg, new jersey
"Technician explained everything that he did on the service call and gave us advice on future service/repairs that might be needed."
peg D.
avenel, new jersey
"The tech was very goof"
frank S.
flemington, new jersey
"Technitian was efficient, polite and knowledgeable."
jeff P.
branchburg, new jersey
"It was earned by the professional service rendered. Michael is a great asset."
bruce B.
somerset, new jersey
charles T.
manville, new jersey
"great techs"
joe F.
stewartsville, new jersey
"friendly and professional service"
ed S.
glen gardner, new jersey
ms tolles T.
flemington, new jersey
"I had an issue and it was addressed in a timely way and explained to me."
kathleen M.
hackettstown, new jersey
"I don't know if I am rating Michael Christopher (my furnace service man) or Adam (your plumber who cleaned out my shower drain? I just feel the charge for cleaning out my drain was quite PRICEY!"
marcia S.
martinsville, new jersey
"he was very helpful and honest"
sherry P.
branchburg, new jersey
james G.
frenchtown, new jersey
harris G.
edison, new jersey
"On time, thorough check of system. Found need to replace a capacitor hopefully avoiding a future problem."
richard S.
bridgewater, new jersey
"Most complete inspection ever. Very pleased."
robert Z.
flemington, new jersey
"Although there was a delay in getting the replacement air filter once the issue was rectified everything went very smoothly in the whole process."
william G.
somerset, new jersey
connie D.
belle mead, new jersey
john G.
califon, new jersey
"Ryan and Dan (I hope I have their names correct) were excellent - arrived on time, were professional + friendly, work masks, did their work in a timely way, and then explained to me the status of my system, improved the settings of our thermostats. Great work ethic, nice people."
robert C.
middlesex, new jersey
"Sal and Oswaldo were friendly and made sure to explain what they found with my furnace so that I could understand what had to be done to fix the problem."
theodore U.
long valley, new jersey
"did job expected.Was helpful."
stanley O.
pittstown, new jersey
ken O.
flemington, new jersey
david M.
mendham, new jersey
"Chad was extremely professional and knowledgeable"
merrianne note N.
branchburg, new jersey
don B.
pittstown, new jersey
"Two person crew arrived on time and worked diligently until the furnace installation was complete. Our questions were answered clearly."
bob N.
middlesex, new jersey
"The technician arrived during the 2 hour window that was scheduled."
susan B.
branchburg, new jersey
"We received very quick same day service which was very much appreciated since we had no heat."
carmen T.
hillsborough, new jersey
george G.
raritan, new jersey
"Everything was done well"
smita P.
warren, new jersey
"pumber Joe was very professional and knowledgeable."
steve L.
somerset, new jersey
"On time..answered all questionsvery polite"
lawrence H.
somerset, new jersey
patricia D.
piscataway, new jersey
ludin P.
somerset, new jersey
robert A.
branchburg, new jersey
"Technician was through, knowledgeable and professional"
carol S.
belle mead, new jersey
"Arrived on time and very thorough"
paul M.
tewksbury, new jersey
laura C.
stockton, new jersey
steven C.
bridgewater, new jersey
"Chad is excellent. Efficient and informative. Answered all my questions."
peter A.
skillman, new jersey
"Jason is my favorite HVAC and plumbing technician (ever) - very professional and effective on the task - but also takes my point of view and advises me on general topics related to HVAC and plumbing - I learn so much. He's very smart and very practical and very personable."
mike D.
gladstone, new jersey
william A.
clark, new jersey
"Knew what the problem was and fixed it with in a very short time. Had replacement part on the truck and put in on immediately"
arielle M.
hillsborough, new jersey
"Stan was fast and professioal"
richard D.
clinton, new jersey
"My technician Sal was terrifically professional, on time, friendly, gave me informative communication on the status of my furnace and is a credit to your organization. I hope my next service is with Sal."
richard N.
hillsborugh township, new jersey
jennifer S.
hillsborough, new jersey
"The technician identified the problem and fixed it quickly. He was friendly and helpful."
edward W.
high bridge, new jersey
"Ivan is hard working and friendly. He explained how to keep the humidifier pump clean in summer. He told us that Dave will reach out regarding installation of a hot water heater. The only thing that was different was Ivan did not turn up the thermostat when arriving as previously done by other technicians. I thought this was to ensure the thermostat and heater were in sync. Maybe he felt it was not necessary?"
frederick F.
flemington, new jersey
"Efficient Service and very knowledgeable. Courteous at all times"
kerry M.
clinton, new jersey
"Michael Christopher is punctual, knowledgeable, friendly. I request him when booking service appointments"
donn B.
pittstown, new jersey
"Chad was on time, worked efficiently and was very pleasant. (And he loves dogs.)"
james L.
flemington, new jersey
"Provider let me know when he would arrive ahead of time. He was dilident and thorough."
michael K.
whitehouse station, new jersey
"Tech was pleasant, clean and knowledgeable"
dorothy H.
summit, new jersey
"Courteous, informative, overall professional"
mr wyley W.
bridgewater, new jersey
"Technician was early, cordial, knowledgeable and professional."
david S.
chester, new jersey
"Always great service."
betty B.
berkeley heights , new jersey
"Ryan was extremely professional, yet friendly and courteous. He politely answered all my questions and concerns. I would certainly appreciate if he could come back in the spring or summer to check the old A/C unit in the backyard for me. Betty Brauss"
david M.
somerville, new jersey
"Friendly, Efficient, Thorough"
frank D.
branchburg, new jersey
"Technician showed up on time, and installed the thermostat in a timely manner."
ellen M.
flemington, new jersey
"John was great, found the problem and fixed it while lying on the cement floor."
mark K.
asbury, new jersey
"Very thorough"
ian H.
bridgewater, new jersey
michael C.
middlesex, new jersey
"Excellent technician, very mannered and knowledgeable!"
bob/lori S.
neshanic station, new jersey
"Technician was very courteous. Explained everything and was very detailed."
ms shumard S.
green brook, new jersey
"one item i was concerned about, and asked to have checked out was forgotten and i didn't realize until after the technician left my home."
joseph B.
lebanon, new jersey
"On time and courteous"
william F.
basking ridge, new jersey
"The technician was excellent"
tina H.
hightstown, new jersey
"Jay was a very nice guy but he was not familiar with the boiler system and was unable to determine if water needed to be added or how to add it had it been necessary"
piotr L.
bridgewater, new jersey
helmut K.
raritan, new jersey
eileen M.
basking ridge, new jersey
audrey D.
bridgewater, new jersey
"Gio was great. Very professional, courteous. Listened to my concern about my Linnux not heting as well as usual. The Unit was installed in 2019 by Fras Air. He made an adjustment that resolved the concern."
ana L.
bridgewater, new jersey
"The service call couldnt be completed and an additional appointment is required due to the techs not having a filter with them. This is not the first time this has happened. If you sold, installed, and maintain the unit, why dont you plan for the service visits by having an appropriate filter with the tech you send? Instead I need to make arrangements to be home another day from work. As I said, not the first time this has happened and Im pretty frustrated with this level of service."
karen G.
hillsborough, new jersey
"On time, professional, personable, hard working, neat, and patient."
frank P.
union, new jersey
"Timely and efficient service."
john M.
hillsborough, new jersey
"Service was Great. The Service Man checked everything I asked for and more. The best part was He had the material to change all the parts that needed to be replaced"
marypat P.
ringoes, new jersey
"My heat broke AGAIN! 4th time in less than 6 weeks."
bill N.
east brunswick, new jersey
"Appointment kept and quick."
patrick A.
bridgewater, new jersey
patrick H.
somerville, new jersey
"Very satisfied with service"
tony P.
fanwood, new jersey
"I love the Fras-Air service employees. They are very courteous and respectful."
alen T.
basking ridge, new jersey
carole r.
branchville, new jersey
"professional"
marie H.
hillsborough, new jersey
"The technicians were excellent and vert professional."
dave F.
branchburg, new jersey
"Technician was very helpful"
carol R.
martinsville, new jersey
"Kerry realized that the humidifier needed new pads and got it running correctly. He was very helpful and courteous."
lori N.
flemington, new jersey
"Technicians were on time, neat and diagnosed the problem."
bruce M.
glen gardner, new jersey
"SE-guy stopped by as planned and worked to remove the problem alerts from the Lennox smart thermostat. Was able to delete it but suggested that if it returned, to call for service."
peter V.
bridgewater, new jersey
"Technician was diligent in doing the service and communicated very well about what he was doing and the status of the system."
marie S.
whitehouse station, new jersey
"The technician was pleasant, competent & happy to answer any questions."
marc S.
branchburg, new jersey
linda R.
mendham, new jersey
"Technician was a 10 but his machine for credit card was not working. I was short on supply of checks due to bank change and it was inconvenient to have to write a check. Of all times I only had 3 checks left waiting on mail for new checks."
mary yurek Y.
hillsborough, new jersey
mr marinello M.
long valley, new jersey
"Came as promised,called in advance"
janet V.
bridgewater, new jersey
"He cares! Is kind and handles my anxiety so kindly I hope he stays forever??"
peter D.
hillsborough, new jersey
louis S.
washington, new jersey
"The Tec was very knowledgeable answered all my questions I would like him back on all my maintenance calls"
chris F.
basking ridge, new jersey
marvin D.
south plainfield, new jersey
anita L.
bridgewater, new jersey
"The service was excellent! Our technician was extremely thorough and professional. We were very surprised by the his patience and his quality work."
don B.
whitehouse station, new jersey
darlene M.
branchburg, new jersey
"I had a window to expect service between 12 - 4 but did nothing hear from anyone. Once I contacted you, I received prompt service. You should always contact your customers first!"
bruce M.
glen gardner, new jersey
"Chet called to alert us that he was on his way. Took his time and did a thorough inspection and answered questions; previous person had given us incorrect info."
edward G.
neshanic station, new jersey
"Timely response to an issue and timely repair."
dolores P.
flemington, new jersey
"Technician offered ideas for cost savings as well as how proper air flow making our house more efficient. He also recommended a new hot water heater and answered all of our questions."
fran T.
flemington, new jersey
"the techs were on time efficient in their work and summarized what they did before leaving"
grace E.
princeton, new jersey
"Technician was not able to service one of our systems. A hot water heat system."
miriam G.
flanders, new jersey
"Service was conducted in a timely manner and service tech. was informative and professional"
linda L.
belvidere, new jersey
"Professional and explained a lot of things to me. Working, so far so good."
larry D.
flemington, new jersey
mousumi P.
bridgewater, new jersey
mike M.
hillsborough, new jersey
"Technician was prompt, professional, and thorough."
jean S.
flanders, new jersey
"He answered all my questions"
harry D.
clinton, new jersey
"Ivan was corteous and extremely thorough"
tristan A.
hillsborough, new jersey
"Overall it went smoothly"
trevor G.
randolph, new jersey
john L.
hillsborough, new jersey
"The technician made sure hat everything was not leaking, did a thorough inspection of the joints with me looking on."
jim A.
hillsborough, new jersey
"Appeared to do a good job tuning the heater."
rahul S.
hillsborough, new jersey
"Very quick and prompt response and service."
lou L.
hillsborough, new jersey
"First time at our house for this technician . I was very impressed with his complete description of the work performed ."
bruce H.
hillborough, new jersey
"Everything went smoothly. He was on time, seemed to know what he's doing and got the job done."
abhishek C.
bridgewater, new jersey
ning A.
princeton, new jersey
jacqueline G.
south bound brook, new jersey
"He was very respectful and completed the job quickly."
rodney B.
jamesburg, new jersey
bill Z.
raritan, new jersey
"The appt was easy to schedule and the rest was as i expected in terms of timeliness and professionalism."
diane S.
hillsborough, new jersey
"Friendly, nice, cleanliness"
cladio V.
manalapan, new jersey
"Service Expert was able to troubleshoot and resolve my issue quickly. He seemed to have a mastery of the product and provided excellent customer service."
samuel G.
belvidere, new jersey
"They all did a great job"
brigitta I.
flemington, new jersey
ms kiley K.
washington, new jersey
david O.
flemington, new jersey
"Serviceperson in and out expediently."
ms roller R.
somerset, new jersey
brian S.
berkeley heights, new jersey
"The gentleman was very professional in reviewing our system. He treated all decisions to be made very professionally."
doris A.
bound brook, new jersey
jonathan J.
plainfield, new jersey
william G.
branchburg, new jersey
"Will was the technician that has been here before very courteous did an excellent job servicing my heating unit"
emile H.
bridgewater, new jersey
"Confidence in their understanding of the work"
ken O.
flemington, new jersey
melissa L.
bridgewater, new jersey
robin B.
bridgewater, new jersey
"Will was knowledgeable, polite and explained what he was doing....Picked the correct problem issue immediately.....PLUS he arrived at the beginning of the timeframe I was quoted in the morning.....entire experience A+"
eleanor M.
bridgewater, new jersey
"Tech Will was polite, honest, and very professional. He fixed our boiler using only the necessary parts, not all that were ordered as not all turned out to be defective after the flood. Other companies may have replaced all parts wether necessary or not. Manager Don was very caring and provided electrical heaters until our boiler was fixed. My dad Walt who helped Bill Fraser Sr. build Fras-Air would be very proud of the staff and their service."
victor C.
flemington, new jersey
brian B.
hillsborough, new jersey
"Happy with all phases."
joe B.
summit, new jersey
robert M.
branchburg, new jersey
"John was courteous and informative."
lisa S.
martinsville, new jersey
"This was not a good visit.  The tech was Gerald; the unexpected "helper" was Oswaldo.  To start, Gerald drove a tall utility truck to the very edge of our large driveway and badly raked the bottom of a pin oak tree with the rack of the truck.  The limbs are six feet off the ground; the truck is much higher.  As I was trying to stop him, a second car appeared with Oswaldo and distracted me.  Oswaldo said that he was a "helper" but that Gerald was not a trainee ("one of our best men").  So why was Oswaldo there? Having two people in the furnace room was not good, because I could not focus on the tech and record measurements (current draw, capacitance, etc).  Further, no values were recorded in the report / receipt -- only pass/fail status.  In past heating and A/C checkouts, I have had a robust exchange with the service tech and have documented the results.  That's what I expect. Tech Point 1:  Gerald made a point of telling me that I had the wrong humidifier pad.  I have the Aprilaire 600, and I use the Honeywell paper pads.  I found that the metal Aprilaire pads do not hold water very well, resulting in too much pump time and too little humidification.  This may be a user-preference issue. Tech Point 2:  In previous feedback to Fras-Air, I said that techs need to understand the difference between component manufacturing tolerance (beginning of life / BOL) value and end of life (EOL)  value.  This applies, for example, to the 15 uF +/- 5% capacitor.  If the part comes in at -5% as manufactured, then of course it should not be discarded or replaced at that value.  The techs need to know what is the proper wear-out value vs. the as-built low end value. Summary:  I have been very positive about Fras-Air service, and I hope that this poor experience is an exception that will not be repeated."
myrna S.
hillsborough, new jersey
michael P.
bridgewater, new jersey
"Very Professional, helpful and friendly."
ali K.
chatham, new jersey
annamay W.
somerset, new jersey
"Melissa &Will were terrific"
don A.
hillsborough, new jersey
"Very pleased with the treatment and installation of the product and explained all pf my questions."
marion I.
hillsborough, new jersey
joseph G.
stewartsville, new jersey
"excellent knowledge"
jodi C.
hillsborough, new jersey
"Quick, efficient filter change"
george L.
hampton, new jersey
joy P.
bridgewater, new jersey
"Service technician on time for appt, courteous, and professional"
manuel C.
hillsborough, new jersey
john H.
high bridge, new jersey
"Excellent Service"
matt K.
hillsborough, new jersey
jutta W.
princeton, new jersey
"Very nice tech. Seemed to take a very long time for routine maintenance though. Still awaiting contact to schedule the last filter for one of our four units that was not in stock."
glenn D.
hillsborough, new jersey
"You never, ever have the 14x25 filter for my furnace. Every year I tell you ahead of time and every year the tech still doesn't have one on the truck. Where is the disconnect? I'm waiting for someone to contact me and drop one off."
richard S.
martinsville, new jersey
"Prompt, courteous and informative. Explained an issue to me very clearly."
howard O.
basking ridge, new jersey
bernard S.
lambertville, new jersey
"Professional, thorough, courteous."
bernard R.
hillsborough, new jersey
"The issues with the technicians work."
mr fraidowitz F.
whitehouse station, new jersey
"Ivan was very prepared, efficient, pleasant and safe. Only issue was our scheduled time was 10 to 1 and he didn't arrive until 2:00."
george W.
raritan, new jersey
"Your service experts are very knowledgeable."
juan E.
alpha, new jersey
"Technician look professional and confident of his work ."
debbie B.
bridgewater, new jersey
"1. Giod Covid 19 precautions 2. Diagnosed and fixed the problem expeditiously 3. Courteous and thorough"
helen K.
somerville, new jersey
"Adam was very helpful in explaining in simple terms what he did and why. He was personable, knowledgeable and efficient."
nona W.
bridgewater, new jersey
angelo B.
somerset, new jersey
"Service Tech Chad is THE BEST ! He is personable, knowledgeable and professional. Ozzie was with him and was very helpful as well."
tom M.
neshanic station, new jersey
"Johnny was very thorough and explained everything he did."
ms. jochem J.
flemington, new jersey
"Your service is always great!"
jerry C.
bridgewater, new jersey
"Attentive to my questions."
ron Y.
hillsborough, new jersey
"Have always used Fras-Air! Pleased with their service!"
teri N.
martinsville, new jersey
"The Tech(Sal?) did a great job of explaining his work, what he found, how our system compares to others, repairs to expect in the future , and maintenance tips"
norman E.
bedminster, new jersey
matt W.
hillsborough, new jersey
thomas U.
tewksbury, new jersey
"Fras-Air rep was prompt, professional, courteous and thorough."
craig D.
raritan, new jersey
margarita H.
princeton, new jersey
"The plumber was very professional. He wore a mask and even covered his shoes with a special bag when entering my house. There were two other plumbers who had previously come and they were not properly wearing a mask or covering their shoes."
mr klein K.
flemington, new jersey
susan H.
high bridge, new jersey
james B.
somerset, new jersey
"Techs were very open to questions and offered explanations to help me understand my equipment."
sheila S.
north plainfield, new jersey
"I had to provide my shop vac, paper towels, and a garbage bag to the technician. He didnt clean up very well after he was done (paper towels on the floor, debris from the furnace left on floor, shop vac not put away)."
bisrat K.
middlesex, new jersey
guiliano A.
manville, new jersey
david O.
flemington, new jersey
"Technician failed to replace humidifier pads. No inventory on truck,"
bob F.
bridgewater, new jersey
abraham P.
middlesex, new jersey
eugene L.
hillsborough, new jersey
shirley S.
hillsborough, new jersey
john M.
manville, new jersey
"Excellent service"
peter L.
flemington, new jersey
aslihan O.
belle mead, new jersey
"Always friendly, customer-oriented and proper service at a fair price."
marie R.
green brook, new jersey
"The technician was professional, polite and quickly identified and fixed the problem."
louis C.
phillipsburg, new jersey
"They are efficient and they are accurate I got a quote to replace my furnace fras air fixed the two sensors save me alot"
jane S.
woodbridge, new jersey
"He was very helpful and a people person."
greg M.
flemington, new jersey
"Techs were great & quick. My only comment is because we were without heat I wish blower motor was requested for overnight shipping rather than expedited so we would have had it a day earlier. It got cold & I live with 2 elderly in-laws in their eighties. Other than that every contact I had was very friendly & easy to communicate with."
nancy A.
bridgewater, new jersey
"He stopped outside work to help me look for bugs , Showing me how and where to look. Although we found no bugs he sprayed around the baseboard . In general a very helpful and courteous service man."
betsy M.
middlesex, new jersey
"Joe was very friendly and answered all of my questions."
ayed A.
hillsborough, new jersey
mr munkacsy M.
south bound brook, new jersey
"The tech arrived on time and completed their work quickly."
richard K.
piscataway, new jersey
"Service Provided was very professional."
theresa W.
branchburg, new jersey
michael D.
whitehouse station, new jersey
rick D.
hillsborough, new jersey
"Competent and personable service technician that answered all of my questions and explained anything I needed more information about."
bob B.
basking ridge, new jersey
mark C.
annandale, new jersey
david Z.
new providence, new jersey
john G.
somerset, new jersey
"Your technician came promptly, answered questions and we presume, did what they said they had to."
pat H.
somerville, new jersey
"Both Oswaldo and Sal were very knowledgeable and answered all my questions."
max K.
bedminster, new jersey
john L.
hillsborough, new jersey
"Your serviceman was here as scheduled. He explained what he would do, it was done quickly and satisfactorily. I will continue to use your service in the future."
gayle C.
martinsville, new jersey
"The tech was very thorough."
scott K.
bridgewater township, new jersey
"Reliable"
rob S.
morristown, new jersey
"The technicians correctly diagnosed the issue as a PSEG service problem. They came out the next day, confirmed the issue and fixed the problem."
ms gallagher G.
bridgewater, new jersey
"Very thorough"
rick M.
ringoes, new jersey
kris V.
bernardsville, new jersey
"Very professional work"
diane M.
hillsborough, new jersey
joseph V.
bridgewater, new jersey
robert P.
middlesex, new jersey
"Although my furnace is 1 year old...and was working fine when the Technician came, it would not operate properly following maintenance. Sal was very thorough in ensuring he had it back in working order."
vincent P.
chester, new jersey
greg D.
branchburg, new jersey
kevin F.
westfield, new jersey
"Technician was excellent and very informative."
kenneth L.
somerset, new jersey
"Tech left toilet handle working but it sometimes sticks or clicks lo"
donna F.
warren, new jersey
sumit H.
millburn, new jersey
robert L.
somerset, new jersey
"Arrived when he was scheduled. Efficient in his inspection of equipment."
ray Y.
hillsborough, new jersey
mary W.
flanders, new jersey
karen/dave C.
north branch, new jersey
"Adam did a great job and took care of everything that needed to be done. We are very happy with the service provided,"
joseph P.
mountainside, new jersey
robert B.
bridgewater, new jersey
"On site work was perfect. Technician was late AS IS TYPICALLY THE CASE. You should be better at scheduling. Also, we were not contacted to inform us that the technician WOULD be late. You should let your customer know that you are not going to meet the expectation that the service will be performed on time."
andrew M.
somerset, new jersey
"very professional"
mary B.
new providence, new jersey
"Very efficient and professional. Answered all my questions."
scott W.
hillsborough, new jersey
"Arrived when said, called to tell of impending arrival. Polite service Tech."
donald E.
bridgewater, new jersey
"Why wasn't the proble caught in the last inspection"
louis K.
flemington, new jersey
"Showed up early which was great.. Did an excellent job"
ruezinsky R.
bridgewater, new jersey
"Technicians were very friendly, knowledgable, trustworthy, and fast!"
joseph R.
middlesex, new jersey
"Really professional & friendly. Took time to explain what items they checked off during the service. Handled the payment transaction smoothly."
catherine S.
lebanon, new jersey
"The technician was knowledgeable, on time and courteous."
sandra A.
hillsborough, new jersey
tony C.
kendall park, new jersey
marianne G.
somerset, new jersey
"Rep was very polite and helpful"
estelle R.
branchburg, new jersey
"John Carroll was very thorough and explained all aspects of the service he performed. He was very pleasant and respectful."
john W.
warren, new jersey
"Technician Chad was thorough, efficient and friendly."
beverly M.
neshanic station, new jersey
wolfgang W.
morristown, new jersey
"Good service"
gretel G.
bound brook, new jersey
"The technician was great."
brent R.
hillsborough, new jersey
stan B.
bridgewater, new jersey
"Tech did everything properly. Tech was on time."
pat C.
milford, new jersey
lawrence H.
somerset, new jersey
"They resuscitated my aging hot water tank, extending its life while I investigate an alternatives for this now very costly appliance. They've more than doubled in price since I replaced my last one. :("
mr macdonnell M.
clinton, new jersey
"Jesse was very professional and explained everything quite thoroughly"
barbara R.
westfield, new jersey
david B.
hillsborough, new jersey
charles T.
manville, new jersey
"answered all my questions"
john Y.
bridgewater, new jersey
patricia G.
branchburg, new jersey
"The technician was due between 8 and 1. Your representative called to say there was an accident and he was held in traffic, but he would still be there.. I really appreciated that. It saved me a phone call and sitting and wondering. And as usual, the young man called when he was about 15 min. out.. Much appreciated."
lorraine W.
somerset, new jersey
"Flexible in rescheduling appointment. On time. Polite and informative."
mr lawless L.
port murray, new jersey
thad P.
hillsborough, new jersey
james M.
bridgewater township, new jersey
"Prompt reliable service"
kathryn J.
flemington, new jersey
dan J.
flemington, new jersey
"Efficient and knowledgable"
edward M.
bridgewater, new jersey
"Sean did a great job finding the issue and the fix."
nick S.
hillsborough, new jersey
"Ivan was very professional, answered our questions and courteous. Would want to continue having Ivan come service our A/C and heating services."
lib M.
flemington, new jersey
"The service person was on time and expediently completed the work."
mary C.
flemington, new jersey
"Your employees went above and beyond. They were pleasant neat basically wonderful"
james D.
hillsborough, new jersey
"Had to switch some workers the second day due to needing assistance."
richard C.
flemington, new jersey
joan M.
clinton, new jersey
"The technician was very thorough and highlighted 2 plumbing issues in the basement we did not notice. We were very grateful for the fact that he took the extra steps to find those issues before we experienced a serious water leak."
amy B.
asbury, new jersey
"Technicians were polite and very knowledgeable!"
phil V.
pottersville, new jersey
"He was actually early for the maintenance check, and called me to assure I was ok with that. He was masked, courteous, knowledgeable, well spoken and respectful."
alan F.
bridgewater, new jersey
"Polite, worked diligently, wore mask, informative."
alan K.
westfield, new jersey
"The technician was respectful, professional & efficient. He went out of his way to accommodate me."
marcia S.
martinsville, new jersey
"Technician was pleasant, thorough and readily answered all my questions. He seemed to be very knowledgeable."
murray K.
bound brook, new jersey
ken K.
bridgewater, new jersey
"Sal was polite, honest and knowledgeable. He checked everything out and gave us his honest opinion. We will have another service call in December."
gayle M.
branchburg, new jersey
"Will is the best"
kathleen K.
bridgewater, new jersey
jay M.
annandale, new jersey
hilary P.
oldwick, new jersey
"Was polite, professional , thorough & unhurried and able to solve the problem!!"
dinesh T.
somerset, new jersey
"The installers arrived on time and were very professional."
caroline C.
middletown, new jersey
joe D.
bernardsville, new jersey
"Prompt and professional service"
david S.
chester, new jersey
"Service expert knowledgeable and personable. Solved the problem quickly and efficiency."
dennis H.
somerset, new jersey
david H.
whitehouse station, new jersey
"The service was prompt and thorough."
nalanda V.
hillsborough, new jersey
cari P.
somerville, new jersey
"Everything met expectations."
mrs freeman F.
hillsborough, new jersey
sherry P.
branchburg, new jersey
carolyn N.
branchburg, new jersey
"Very professional and work done in a timely manner."
james D.
branchburg, new jersey
"hassle free and quick solution to my problem"
joseph cucchiaro C.
flemington, new jersey
"Technician showed up on time theres a thorough inspection of the unit I made a recommendation for a filter replacement"
joan S.
branchburg, new jersey
susan K.
somerset, new jersey
"The tech came up with the part needed and fixed it right away."
dale G.
califon, new jersey
william B.
bridgewater, new jersey
"Very knowledgeable very polite"
bernie A.
branchburg, new jersey
"Prompt service and Technician was great."
judy S.
branchburg, new jersey
pam W.
skillman, new jersey
"Cary and Sal are so professional, they answered my questions, and very pleasant. I willhighly recommend them for future jobs!!!"
ronnie B.
flemington, new jersey
"Service was very nice, pleasant and I felt he likes fis job."
mr benson B.
hillsborough, new jersey
"Technician arrived well within the window of time he was supposed to. I explained an issue to him ad he immediately knew what the problem was and resolved it."
jae H.
hillsborough, new jersey
"Very professional and wore masks the whole time. Pleasant to talk to."
tom C.
milford, new jersey
christina M.
oxford, new jersey
margaret G.
bridgewater, new jersey
robert S.
long valley, new jersey
karl L.
maplewood, new jersey
nancy P.
somerset, new jersey
bob T.
hillsborough, new jersey
francine K.
somerset, new jersey
nina P.
somerset, new jersey
gary S.
martinsville, new jersey
"Technician was both polite & very helpful"
nancy M.
bridgewater, new jersey
"very polite and explained what he had checked"
wendy O.
hillsborough, new jersey