Fras-Air/General Service Experts Reviews

"Jason did a fast & first class job!"

"Fast response. Knowledgeable tech. Part was on the truck."

"gave good advice and suggestions based on our needs"

"Takes time to converse by answering customer's questions and suggesting ideas for care of product. Does it with a smile!"

"He was very knowledgeable and pleasant. He was focused on doing his job well and he was very business-like."

"The technician did a great job of quickly resolving the problem, which I really appreciated! Would have rated a 10 except that I had to go outside to the truck as he was leaving to ask about the problem resolution, and there was some drilling debris left over at the unit. None of that is a big deal since getting the issue resolved quickly and effectively was my #1 concern."

"Very friendly guys who fixed the issue quickly."

"Tod was great. He inspired confidence in his abilities and was extremely polite as well."

"Tyler explained the service and was very responsive to my questions"

"1/ Left the AC system in worse condition before Fras-Air team visit to the house 2/ Came with a mindset to sell and not repair 3/ had to call another service to add refrigerant to one system 4/ the business service manager "Don" never called back to the voicemail left at his office no. I would like a refund for the charges paid for the visit."

"Jay talked us through both issues."

"They came out on a Sunday when my AC stopped working."

"It would be great if the service also included cleaning out the Little Giant pump reservoir."

"Reinforced duct insulation."

"Andrew our technical was wonderful. Very thorugh, explained things extremely well and was very respectful and professional"

"He worked very hard and very thoughtfully."

"Knowledge"

"Ivan was friendly, and very efficient."

"Technician was thorough, informative, and a good worker"

"He came in, was respectful, did his job, told me what he did, then left"

"We did not fully understand what the work being performed was. Had to ask a lot of questions but communication could have been better. Was told to have fuses replacee because they were copper pipes where fuses were, but when we checked, they are not copper pipes, they are fuses. The fuses look like copper pipes but that is their design. I would think an hvac expert would know this. I still don't understand what was done as part of the tune up."

"Andrew in sales and the technicians that did the install were EXCELLENT. Extremely professional and courteous. Were very relieved we went with Fras-Air."

"He was thorough and told me all the issues up front."

"Prompt service and fixed the problem."

"Chris was polite and professional."

"Joe is very knowledgeable in the trade and is a pleasure to deal with."

"John`s service was excellent. However, John diagnosed the cause of the insufficient cooling was the system needed a couple of lbs of coolant but your technician was here around a month ago for the summer service under contract, he should have checked the coolant, found it low, and corrected it. Since the cooling performance after John's fix is significantly better than it has been in at least a year, the problem was there on the June service visit!"

"Tech was very helpful. Went out of his way to make sure job was done with correct material."

"Problem not fixed, on the next hot day of 85 degrees my ac could not get below 73 degrees."

"Called to setup appointment for quote for new HVAC system. I dont think anyone got back to me yet?"

"Smooth process, quick turnaround to replace HVAC system, all the sales and technical folks were easy to deal with."

"Been very prompt, helpful, went above and beyond to get us the right unit"

"Prompt, courteous service"

"Always feel confident that my problem will be solved."

"This installation took all day and involved several people- David Kilano, Will Ward, and Chris Locasto. Well done- after the installation they balanced the system and made it operate perfectly in our home. Again, Well Done."

"Tech was very helpful in answering all my questions. Very knowledgeable and took care of everything that was a concern."

"This was the third time you rescheduled my appointment."

"We have 4 year old Fras-Air installed Mitsubishi system. Waited 2 weeks for service man to arrive. He checked coils and filter and said any other work needs to be done by Mitsubishi. I called Mitsubishi and they said they don't send repair people to homes. Use the company that installed the system. Well, that's a vicious cycle, right? Do you have a Mitsubishi repair person who can check my system?"

"Air Conditioner works and the service was complete"

"Thorough, helpful, explained fully"

"Dan was very attentive and considerate"

"I had a very old unit that still worked. Your technician did something to it and it no longer works. I regret getting your service and will be very vocal to all my friends, neighbors, and anyone I know to stay away from your services."

"Joe did a great job diagnosing the problem and fixing it!"

"Fast response (even after 6:00PM). Quick repair. The tech was great"

"The technician was knowledgeable and thorough."

"Job was done as expected and everything was fixed properly with good update on status of system. Technician was pleasant."

"Chad was very helpful but the problem is not solved"

"Efficient, effective, timely."

"Chad quickly diagnosed the problem, knew what was needed to address the problem and successfully remediated the problem."

"Fast, efficient and courteous"

"Satisfied and very informative."

"Ivan, went above to troubleshoot and solve the problem with the furnace and air-conditioning unit thermostat. I commend him for us to deal with his due diligence and effort."

"Technicians were courteous friendly and efficient."

"Technician diagnosed the problem and had to order a part the first visit. Once part was available came and completed the repair."

"The maintenance person was polite, helpful, answered my questions and was very informed."

"Technician was courteous and knowledgeable. Took care of problem quickly."

"Called ahead, arrived when stated, completed work and provided feedback."

"Travis was on time and respectful of property and pleasant"

"Very courteous and helpful"

"Technician arrived same day, helpfully described what was going on and quickly resolved issue"

"Work was done as planned but later in the day than planned."

"very professional"

"Tech was professional and went about his business in a quiet, careful way."

"Technician was friendly and very knowledgeable and fixed everything that I requested plus more"

"Personable & efficient tech"

"He called when he was 20 minutes away. Most importantly, he fixed the problem."

"The service consultants are professional and knowledgeable."

"Friendly, informed,"

"Service was obtained in hours, on time and very efficiently."

"Joe, and Jen who he was training, were very professional and considerate. They did a very through job and even gave me some good tips for keeping the units in proper working order"

"Technician seemed very thorough, very polite, very willing to answer any questions asked. When I heard Sal explaining things to the trainee, Sal answered with patience and seemed to be doing a good job as a teacher of the new man. Since there was no other place for comments, I would add the following. Sal arrived exactly as scheduled BUT this service call had been cancelled by you about a month ago and had to be rescheduled. You called us ONE HOUR BEFORE the scheduled service window to cancel. I did not even get a "sorry" or an explanation. I probably would have been changed if I gave you one hour's notice of cancelation!!!"

"Knowledgeable and honest about the problem."

"The tech was very knowledgeable and thorough. But the next day I heard the pump for theater overflow running continuously. I saw it was not pumping water out. I took the unit apart & pump was working. To me it seems the tubing is plugged. I can see where this was an easy to make oversight. I had to put a large pail at end of pipe and empty every 12 hours. My only complaint is when I called Frasair they said They could not get a tech back here for 6 days. Mean while I have to watch the water level or have it run onto the cellar floor. This I think is unacceptable. I have had Frasair for 22 years and otherwise have had no complaint."

"Chad had an excellent ability to gather the facts and diagnose the issue"

"Knowledgeable plumber with latest tech."

"Plumber was great. Did a great job. Would have given 10 if cost was lower."

"Marico seemed to be very methodical in testing and servicing our two air conditioning units. He was pleasant, answered my questions simply and completely."

"Travis always does a very good job of servicing my air conditioning equipment."

"Very professional and efficient."

"Good work"

"Very polite and fast working technician."

"I could not thank more.. technician came right on time, fixed the ac and with very reasonable charge. This is all on the July 4th holiday. Thank you ..thank you.."

"The installation was completed smoothly and quickly, the area was left as clean as possible, and the installers were wonderfully polite and considerate. I do wish I had received more information about the new thermostat, which seems to have a mind of its own."

"Tyler was very helpful and knowledgable"

"I had to have a second technician come out due to the first one solving one problem but not both. He was great and very friendly and did the work quickly."

"well done"

"Will did our service repair. He was the best."

"The technician was professional but the price quoted was a bit expensive."

"verry poliet"

"Joe and his trainee, Andrew provided great service on a very hot day. Can not imagine how hot it was in the attic. They replaced the capacitor giving me an option of which one to get, I chose the one with the 5 year warranty."

"Unit ran ok for a while then started not cooling correctly again; and condensation started dripping from ceiling register in bathroom."

"I had 3 different service reps out this week to diagnose my A/C issue. All came outside the time window I was quoted making it very difficult to plan for at home. I had to call each time to confirm whether they were still coming. Despite specifying that the issue happens when it is hottest out during the middle of the day, they all came in the evening when the unit seems to work better. They all also had a different interpretation of what the problem might be. All the reps were professional and nice guys but I got no resolution from their visits except the last rep who was the most experience and credible. Pretty disappointing experience overall."

"Great service. On time professional. Explained his work and findings"

"#1 arrived within scheduled time #2 explained what he would be doing #3 worked efficiently"

"They explained everything very well"

"Technician knew what the issue was and was able to fix it right away."

"Technician Michael did an excellent job figuring out that a wire had frayed in the attic, between the upstairs thermostat and the air handler. We have had some mice issues lately, and we suspect they may have chewed through."

"Job done correctly"

"excellent service and advice"

"The service tech, Ahmad, went over as much as was visible to them to determine what leak was from. he called Andrew, who came over promptly and determined that the unit was on its last legs and gave us purchase/ advantage plan options available."

"Very good customer service and very nice staff. John was helpful and great to work with from beginning to end. He made sure the job was done right."

"I called Frasaire because i purchased the system from them. The system is 4 year old, obviously has a leak, which is disappointing. The technician changed the filter and added 1 pound of freon He should have used the dye to find the leak, it was discussed and he did not do this."

"Always prompt, thorough and patient and reasonably priced."

"Marico was professional from the start. He knows what he is doing- conducted an excellent diagnosis of the air conditioner's buffeting noise and provided an efficient and appropriate repair- also did a thorough check on the unit. Well done!"

"It was good"

"Sal was professional and knowledgeable, explained things well in answer to my questions, seemed to do a great job on the A/C maintenance in a timely way."

"Tech did not wear mask."

"Chris offer suggestions to better use our equipment that made good sense."

"Very friendly. Presented himself very well."

"The technicians were very good, and did a great job with the installation."

"The fan motor is not in stock and has to be ordered from the warehouse and it will take at least a week and couldn't be expedited"

"X"

"Very nice guys who seem to know their job."

"Gentleman was more thorough then any previous visit by FAG technicians. He provided explanations when asked without hesitation."

"John Melicharek was instrumental in providing information regarding the HVAC unit. He went into detail about the units, installation, warranty, post-installation, and price options. John answered any further questions immediately either by phone or text. In addition, until the new units could be installed in a few days, John tried to get the old a/c unit going during that hot spell. Above expected service - thank you, John."

"CHECKED SYSTEM AND EXPLAINED HOW TO CARE FOR PROBLEM"

"Good service and installation was successful"

"Another tech (Will) has to return to fix what Gerald did. 2 things- fix crossed wires since my unit (fan) didnt work, and also had to add refrigerant."

"i had a 8-11 window, tech calls me at 10:54 and says he'll be there in 30 mins. Guy shows up at 11:30 which was 30 mins late. he didn't leave until almost 1pm. Tech tells me he needed to charge my system ad that there may be a small leak (system is only 1 year old). Your service has been garbage since day one and my system has had repeated issues."

"Was good service at a reasonable price. Will was also knowledgeable and friendly."

"Tech said I would receive email with report on service call, with note about old line set used on new ac sys. Did not. When I called regarding email, I was sent one with only one page and no note."

"The tech was thorough and took his time. I did not get a receipt so do not remember his name."

"Thorough"

"By my tech Joe Vargo very satisfied. by your office staff not so satisfied except for Cheyenne she is excellent"

"Called ahead Respected Covid and my home Wore mask and booties Explained condition of our system On time"

"tghe service technician was attentive to my concerns"

"Always do a good job."

"John was very efficient ant timely in his work. I suggested that Fras-Air consider identifying attic units and making sure their representative arrives as early in the morning as possible to eliminate the exposure to extreme heat and humidity that builds up in attics."

"POLITE. ANSWERED ALL QUESTIONS SO WE COULD UNDERSTAND, EXPLAINED WHAT HE WAS DOING. SPOKE HIGHLY OF FRAS WELL."

"Steve was extremely knowledgeable and helpful."

"From the phone call to the completion of my service it was all excellent"

"was just putting in new filters"

"Everything was done in a timely manner."

"everything went smoothly, the tech was on time and fixed he problem"

"Efficient, professional diagnosis of toilet related problems"

"was courteous, on scheduled time, was knowledgeable etc."

"Tyler was efficient, respectful & professional."

"Chad immediately knew the problem and fixed quickly."

"Michael did a complete investigation to determine the problem. He also listened to my explanation of the problem"

"Will was professional and courteous. He answered all my questions. Did an excellent job cleaning my units."

"They are very professional and very knowledgeable."

"John was through and pleasant."

"The technician was professional and informative"

"Very knowledgeable"

"Very polite and efficient"

"Technician did not bring the filter needed."

"Steve was early, courteous and worked fast to install the garbage disposal for me."

"Ivan is very knowledgeable and very courteous"

"How laye technician came"

"Tech very competent and amiable"

"The technician told me exactly what he was doing, why he was doing it, and completed the work expeditiously."

"Adam did a great job job replacing a corroded pipe in our laundry room!"

"Jay was very professional and did an excellent job diagnosing the issues in my air conditioner."

"Prompt, fast, no issues"

"The technician, Joe Vargo, did not properly diagnose the problem with my furnace. Instead he acknowledged that the fuse was blown but instead of changing it, insisted that my control board was fried and recommended I get a new system He called the sales consultant, Lee Tockman, who while nice and professional, gave me a sales pitch to purchase a new furnace and A/C unit. As it turned out another company came and replaced the fuse now my unit is working fine."

"These notes are from Chad, an excellent technician, who had to correct the issues caused initially by Tyler [who according to Chad is not qualified to work on the S30 Lennox thermostat]: Found dehumidification setting on S30 thermostat. Previous tech advised customer this had to be done. This resulted in the system running almost none stop. I advised customer this setting is not needed giving the fact that the system already dehumidifies when A/C is running. Customer is upset due to unusual high electric bill due to improper setting change on S30 thermostat. I de -activated this setting and check system. I would like to hear from someone at Fras Air regarding a credit for all of the extra energy we wasted due to the incorrect settings on the thermostat."

"Travis called prior arrival, and arrived within the timeframe specified."

"Job has not been completed"

"John was outstanding and the installation team did an incredible job. Under promised and over delivered..."

"nice clean job with no leaks"

"Grassier AVCVideoServices is always good."

"John contacted me prior to arrival, was prompt, courteous, very considerate - work shoe covers and mask and was very explanatory on all services provided."

"Tyler is very professional and knowledgeable"

"Prompt, courteous, professional"

"Missing appointments two times and when they came they charged more based on the new appointment date"

"Professional."

"Will was very friendly and explained everything to us that concerned the AC tune-up."

"Will answered the many questions I had about my humidifier and furnace."

"Tyler was very detailed in his work, He answered every question I had with a full explanation and in a very polite and friendly manner. He took his time with all the electrical measurements, as well as the physical examinations of every piece inside the house and outside."

"Came within stated time window, reported to me on what he did, was finished promptly, was personable and polite."

"I was very pleased with the gentleman who came to service my furnace and air conditioner. I was satisfied that everything was in good working condition after he took the time to explain how my air conditioning unit was doing its proper job."

"On this particular service visit, Michael Christopher the tech, resolved issues that were created during the original installation< IE, I purchased a two stage cooling system and it was wired as a single stage."

"Did not waste any time"

"Because Andrew has not yet gotten back to me with a feasible plan for my unusual airconditioning requirement"

"He knew his stuff, was very patient, very friendly (even after a long day of overtime and worked til after 10pm at my house) Impressive"

"Chris was extremely helpful and insightful."

"Joe was professional, courteous, thinks outside the box. Did a thorough job and pointed out what to look out for. We will request him again next year"

"Tyler called & let me know when he was on his way & ETA which was only 1.5 hrs. after beginning of 4 hr. timeframe."

"I was able to get an appointment right away. And the technician was thorough and knew what he was doing."

"Joe always takes time to explain and detail what hes checking and what hes doing. Great service as always!"

"Very helpful and friendly service."

"He was very informat & checked everything"

"A heat wave hit. I was asked to reschedule. I was told my appointment mysteriously got 'cancelled ' . I had to reschedule. I was very dissatisfied with the tech that came out before Arnold."

"Tech was courteous, informative and efficient."

"Filter replacement is part of service? Never have my size(14x30) on truck. Told it is not a common size. Therefore every year you use one of my filters. What do you think?"

"Because WIll is the best tech we've ever had come to our house and service our HVAC systems."

"Did a great job"

"Timely, well-mannered, thorough."

"Tech was professional, friendly and informative. Offered suggestions and options for upgrade but didnt oversell. I hate hard sell techs."

"Fast efficient service, timely arrival within the appointment window, honest service recommendations."

"He was excellent."

"Have new system so not expecting issues"

"Joseph was fantastic! He could not find the leak where the unit is losing coolant. We are waiting to see if the dye will lead him to the place. It is not doing well."

"Very thorough. Spent the extra time to find the problem which was not the thermostat, but a clog in the condensate line. This should have been caught during our yearly maintenance check-up. John stayed until the problem was found and resolved."

"Everything was done complete and neat."

"Tech was friendly and answered my questions"

"Ahmed is back with the company. He is the best technician you have in my opinion. Glad he did my service."

"Great service"

"Tech did not solve the issue. Without air for 3 additional days and advised we needed $4k of repairs when we called a 2nd opinion he replaced the module and we were up and running immediately."

"We paid for service 6 months in advance and made our appointment for May 22,2021 . Your company never showed up or called us. We called you left a message but received no call back . We find this very unprofessional and your company unreliable."

"Technicians were knowledgeable, thorough, friendly"

"Had an appointment on 5/22/21 between noon and 2:00pm. I finially called at 3:00pm after no one showed and was told the tech was running late and would be there soon and would call me. He never showed and never called. I've been using the company for over 20 years."

"Prompt, neat and complete!"

"I told Ivan about the leak in the A coil line, shows fluid on the outside insulation, he didn't remove it to inspect, just took a picture of it & said he'll speak to Bob Martino about doing a leak test. This unit is still under warranty from Fraz Air I need this leak test done & the leak corrected. Please have Bob call my cell directly 908 254 5322"

"only one probelm, my thermostat seems to be stuck at 78 degrees F"

"Your technicians are very experience."

"Technician was excellent in all aspects of the customer experience."

"Service went well and on time, unfortunately the Tech damaged one of the interior inverter units which will require a follow-up call to repair."

"Excellent service from a great company! Marico and Adam were very professional and courteous!"

"the service was fine"

"he fixed things up that were a bit sloppy from the original install"

"He knows his job very well. He was very customer focused and customer support was excellent."

"The technician was very friendly and polite."

"Michael is a very caring and polite young man. Also, a new service man was with him yesterday (Sal Mercurio) and he also was polite and caring."

"Since the technician was here, the a/c has not been working to my satisfaction."

"John went about his work like a professional. He was neat and friendly. When asked a question, he was patient and clear in his response. We would like him to return for the next service."

"Professional courteous and got the job done"

"Stayed until issue was figured out ??"

"Technician so young. Had to give him the benefit of the doubt."

"Technician was very knowledgeable and helpful for us to make our next move on our steam humidifier."

"Technician was focused and professional."

"Michael was very professional, and very thorough with the tune-up of my A/C unit."

"I always ask for Chad to be my tech. He is knowledgeable and very professional. I have used the Platinum Package for the last 4 years---a little pricey but gives me peace of mind."

"I was told I would get a call with a determination and an estimate for my project. I'm still waiting for that phone call."

"He was very efficient and did a good job from what we could observe. But until we need the system on a hot day we will not know for sure!"

"Excellent technician"

"Javier was very informative; he explained his plan and answered all my questions."

"we were very satisfied"

"Technician came out on Thursday promising fast and efficient service. I did not hear back from Fras/Air for a week. During this time we have no heat or hot water."

"Excellent information and work well done by the team"

"Professional, explains everything they do."

"Very efficient service by polite and professional technicians."

"The staff is always so friendly and professional. I never have any issues."

"Really polite technician. No problems with him at all."

"Arrived on time. Efficient and communicated well"

"Professional and has a positive attitude"

"They arrived early, worked quickly and completed on time."

"Arrived on time - Maintenance completed ion a timely & efficient manner."

"answered all questions and was very neat. Explained everything I wanted to know clearly."

"Knowledgeable, professional, courteous."

"He solved the problem."

"Michael was the best but his truck did not have the necessary filter that I needed for my service which means another appointment. To me, a waste of time."

"Technician was open and responsive to customer's questions. Tech called prior to arrival. Covid protocol and cleanliness inside home satisfactory. Tech was prepared to consult with Lennox Corp if necessary."

"got in did the job properly, gave suggestions, answered questions and got out"

"Very helpful..explained everything"

"on time and did a thorough job"

"Knowledgeable Explained functionality Neat"

"Consistently good service"

"Reliable, honest, professional service"

"Chad is very professional"

"Adam was extremely thorough; treated my home and equipment/pipes with great care -- and explained everything to me -- top rating for him. The job took several hours -- and he had to come back to work on the kitchen sink drain -- which runs, he says, as best it can given the age and condition of my home's pipes. No fault of his, but I'm disappointed for what it cost that it's not an optimal resolution."

"Chris is an excellent representative of your company."

"Efficient and professional"

"Was done neat and in a timely manner. And right on time"

"Amed was professional, courteous & very competent."

"Technician was professional and friendly."

"Excellent service...professional and very knowledgeable."

"Joe answered all our questions and was very knowledgeable."

"Friendly and professional"

"Offered detailed information about maintenance service performed."

"The tech stayed until he knew the unit was working properly."

"Tyler was extremely conscientious and thorough with his check on the a/c system. He noted that a capacitor would need replacement soon and I informed him that our PSE&G Worry Free contract would cover this. Great technician!"

"Superb communication and execution."

"Problem was solved quickly"

"gentleman seemed competent and polite. however he offered a $10,000 replacement for a very functional air conditioning unit with an expected 4 or 5 year continued life span . 2x what a reasonable high price would be. I now dont know if i can trust the company"

"The technician was very diligent in servicing the AC unit, and very polite, careful with putting on plastic booties to protect my floors."

"Showed up on time and did a thorough job and checking the workings of the AC unit"

"Steve stopped by and explained the sump pump he installed, about drainage etc. (very impressed with Steve) his customer service skills are EXCELLENT!"