Fras-Air/General Service Experts Reviews

"SATISFIED WITH WHAT THEY DID. DISCOVERED HUMIDSTAT WAS NOT WORKING. NOT COVERED UNDER THE CONTRACT ADDITIONAL CHARGE FOR SERVICE $51.00 AND TOLD i NEEDED ADDITIONAL PART AND LABOR FOR ADDITIONAL WORK AT $296.00"

"Technician was very knowledgeable and explained his findings as he went"

"arrived on time. Resolved the issue..Explained what the issue was.."

"Answered all questions, was prompt. I usually change furnace air filters on their regular 3 month schedule. When he told me he changed them, I asked why because they had another month to go. He said because they looked dirty. When I looked at them, they were the dirtiest I'd ever seen filters be -- glad he changed them."

"I provided that rating because I had been a customer for more than 21 years and I'm always been impress of the technicians work, politeness and how they care about the company they work for."

"Knowledge, professionalism, cleanliness"

"Very professional and got the job done in a timely fashion"

"On time, fast and proficient. Did not, however, get a call before they arrived."

"Very professional, knowledgeable and helpful."

"They thought of everything"

"I was having issues heating my home and you guys were there to fix it within 3 hours of my call. To be honest with the cold weather we're experiencing, I thought I'd be waiting at least 24 to 48 hours to get a service call."

"The tech was professional, considerate and knowledgeable. No concerns however after the tech left, the following day my water system or hot water heater starting making a very loud screaming noise any time a flush or water turned on. We have this aweful noise and vibration coming through the house. I don't know if it is coorelated to the visit."

"Service was done quickly and efficiently."

"Chad was on time & called me to tell when he would arive, He did a very good service!"

"Kind snd did job right. Didnt yell at my panic disorder. Treated me like I was human. I want him every time forever..."

"Chad was excellent"

"The tech was very efficient, friendly and clearly explained what he found and how he fixed the problem."

"Joe was professional and courteous. He quickly solved the heating problem and we are enjoying the warmth. Thanks again, Service Experts for your superior service."

"No one showed up, no call either. I called company since tech was supposed to come between 11-2 and phone receptionist told me its only 2:13, maybe hes running late. Didnt even offer to get an ETA for me and have yet to receive a call with someone reaching out or explaining why no one showed up."

"every time they come check the furnace they find something wrong that will cost more money"

"Fixed and he was pleasant"

"John was very responsive and Marico was very professional and informative."

"ALWAYS TOP NOTCH!! WONDERFUL PROPLE !!"

"Chad was very professional"

"everyone was very polite and did the work quickly."

"He came right over on a Saturday night to help me. My furnace was old and had stopped working, I didn't feel like servicing it. Just wanted a new one. While looking at my unit he discovered that the emergency off switch had been activated earlier in the day. With a flick of a switch I had heat. Thanks Donald, you were really great!"

"Finally found the issue after several visits. All led back to an installation issue"

"tech very thorough and courteous enough to wipe his feet before entering. It had just snowed"

"William came to our home in a snow storm and quickly and efficiently repaired a broken pump that was preventing our heat from working. He was knowledgeable, courteous, and considerate of Covid issues."

"Jay found that the system was not getting air because of a blocked intake outside with snow and ice."

"Ernesto was extremely helpful in showing me how to change the filter, answering all my questions, and arranging for a technician to come and resolve a problem with my inspection following installation of my new furnace last March."

"When i called someone came very fast"

"service technician was very knowledgeable and customer oriented."

"Chad explained how my unit works and how it was very clean and why that is."

"tyler called to give me the time of his arrival, He was professional, polite, respectful and educational."

"You area reliable, efficient and always there to help"

"Prompt response"

"Very professional and clean"

"Tech was extremely professional and knowledgeable. Also polite and personable. He took his time to explain what the problem was in a precise and clear matter. Also explained each step he was taking to resolve our no heat issue."

"Someone diagnosed the problem at 10:00 at night and the repair was completed first thing in the morning the next day."

"Excellent service"

"Tech was on time polite and answered all my questions"

"Joe Vargo your service technician was extremely professional. He represents your company top-notch!"

"John did a very GREAT job! He did the best condensate drain cleaning after we saw a bad leak & water on the floor! All is running very well now after John fixed the drain leak!"

"Friendly and knowledgeable service!"

"He communicated well. Had to make two trips as he didn't have the parts, but he was tenacious and committed to getting the work done. I am just surprised he did not have what I would think is a common part."

"On time-- answered questions"

"Don was extremely helpful and knowledgeable about the services and the equipment. He provided multiple options and was quick when we were ready to proceed."

"Went over all things he was doing"

"Service good. I told office person that I had already purchased a filter. And Cheyenne said she would note that in the service ticket. Service person had to be told by me I did not need to purchase filter. Also. After service person left I discovered that what ever equipment he used to clean the furnace blew the electrical circuits in my garage."

"Everyone, without exception, has been very friendly and professional."

"very prodessional & curteous"

"Both the home advisor and the technician were polite, professional and efficient. The inspection was thorough and conducted in a very timely manner."

"Adam was great to work with from the quote to getting the job done. Professional, knowledgeable, showed me some tricks and tips for the future, and even took a photo of his work when he was done, showing how proud he was to do the job he was doing. Also did his best to provide me a great reasonable price."

"very knowledgable and helpful"

"Tyler was great. Very thorough and extremely polite."

"Very professional and great service. Job well done, definitely I will get recommend to my family and friends. Thank you."

"The installers were above board with their recommendations, worked hard and left us with a much warmer house than we have had in years."

"Good service most of time."

"The plumber consultant was very knowledgeable and determine the cause quickly. He was also helpful in suggestions to update some things to meet code standards"

"William was extremely quick to diagnose and fix the problem with our furnace. He was willing to spend extra time to make sure everything was running perfectly before he left."

"Problem not fixed after 3 visits"

"Very professional and a very fair estimate"

"Needed a plumber on a Sunday for an issue that could not wait until Monday. Fras Air had their plumber, Steve here by mid morning. Steve was polite and professional and explained what he was doing. He fixed what I didn't think could be fixed and saved me some money. Found another issue and he came back to fix that first thing Monday morning, I am very happy with their service and their quality of work."

"The installation was handled in a very professional manner and everything went smoothly."

"Gras air service always excellent"

"Good job done"

"Knowable k"

"On time, efficient and helpful"

"on time, researched the problem and solved it"

"Seemed to be very thorough, but my condenser still makes a very loud "tractor sounding noise" when starting up and lasts for about 5-10 minutes."

"The person who came noticed that the mixing valve was for an older model. He thought replacing it might fix our problem and it did."

"Very thorough and also explained forth-coming issues"

"Quick response to service request, timely service, good work done"

"On time, on budget, polite, seemed very capable, explained things to me, neat, ..."

"he was on time, and knew what needed to be done"

"Tyler was very helpful in explaining every step in our gas furnace tune up. He went out of his way to make sure I understood everything. He was respectful and professional."

"The techs a cap to the outside air intake that should have been included in my August 2020 installation of both heating and AC system. Also they connected the humidifier which was not properly done in August."

"From the first phone call to the completion of the service, Fras Air representatives were pleasant, punctured, and able to provide service within hours of the request. I am very pleased with the services I have received."

"Very through and extra effort."

"Sean is very knowledgeable and personable. Solved our problem fast!"

"When Johnny came out to check the problem. he explained what needs to be done in a very detailed manner that i can easily understand. He was very knowledgeable. the job was done very well. clean and efficiently. also, i find the price was fair"

"he explained everything and was very efficient"

"Very professional. Explained everything in detail"

"Technician very thorough, professional and friendly"

"Everything that frasair did in my house was done incorrectly and need to be done multiple times to correct it. It cost me days off from work for youe company to fix it and it cost me a lot of money on my utility bills. Worst of all after i went through an absolute nightmare, the manager was unaware of everything that happened, and as of right now has made no attempt to compensate me for the companies repeated failure to do their jobs correctly."

"On time, very careful, very polite Answered all my questions."

"Technician was prompt and courteous."

"Before he got started, Adam explained what he was going to do in excellent detail."

"prompt and courteous service tech"

"He was pleasant and seemed knowledgeable. He could have cleaned up a little better."

"Your company incorrectly installed a sub-standard system. I've literally had the unit for only a couple of years and have had the need for repair at least every 4 months. Every time a technician puts a band aid on the issue and then something else goes wrong."

"Excellent, he explained everything."

"He called ahead. Very nice ??"

"Very prompt response for our service request, and extra effort to get a replacement part quickly and to provide service the same day the part arrived."

"Came on time. Did a clean job. Made sure to explain everything along the way."

"My issue was resolved very quickly by 2 very friendly staff members."

"Excellent technician - thorough and explained everything, provided some good tips."

"Would have been higher, but we waited a whole day for someone to show up."

"This was a great experience! Chad T. was able to come out to our house only a few hours after the call was made. It took some time to figure out what was the issue with the furnace as it wasn't a simple fix. Chad was able to identify the problem, pick up the part that needed to be replaced and get our heat running before he left. He was extremely nice, explained what needed to be done and wore a mask :) We were very happy with everything and would recommend this company and especially Chad!"

"my furnace topped working after blizzard. It was freezing in my house. Firstly, Chad called to let me know I was third on his schedule. Then called to say he was on his way. He had to make multiple calls to locate the part that stopped working and went out of his way to get the part and return quickly. He was also very thorough respectful and helpful.."

"Timely, courteous and knowledgeable."

"When I had my tune-up in December the service man did not have a filter. He ordered one. When it came in Mike installed it."

"They know my system well."

"Issue has not been resolved"

"You did no service for me"

"Chad provided a courteous and professional service experience. After determining that the electric heat strips had never been programmed into the thermostat, Chad spent a good amount of time delving into the installation instructions, and despite not being able to reach the Carrier Help Desk successfully solved the programming issue and got my heating system back up and running at 100% on a very cold night,"

"Nice Job"

"Too much time before the part came"

"You guys and the techs are great! Always appreciate the admin staff as well. Would have been a 10, but multiple trips had to be made because pilot wasn't tight (this was according to my tenant so maybe there are some inaccuracies in the translation). Also, appears there are limited techs with heat boilers knowledge...maybe some cross training would help? BUT, I love you guys and I would and do recommend the services you provide. Thank you & Merry Christmas."

"I had to make 2 appointments to get my annual service & filter change. The first tech said I should replace my burners and gave me a price. I later find out that the price he provided was for under warranty and not for my 12 yr old unit. The service in the last 2 years has been spotty at best."

"They come in and do their job and I am satisfied with work"

"Tech did a good job"

"Problem was spotted immediately and remedied almost as quickly"

"Very professional job"

"Did a great job and went above repairing by giving me a replacement cost"

"Technician was knowledgeable and took his time to determine the problem"

"Addressed our problem Answered our questions Was neat, friendly, & helpful"

"Answered all my questions, did what I expected to have done. Very polite."

"I think I did this already"

"They were professional, friendly , knowledgeable and did their work in an efficient time frame."

"Scheduling was easy and the tech was efficient and thorough"

"On time professional. Cleaned up, courteous"

"We needed to have the thermostat on our system replaced. The technician did this in a timely manner and was very patient helping us learn to use it and our remote phone apps."

"Im still waiting for filter and furnace part. Also the humidifier is only at 26%."

"Both technicians were very professional and stayed with the repair until final adjustments."

"Will and Jay were so patient with my questions and really took the time for me to understand their recommendations. I am new to being a home owner and they helped me to understand my heating system. I was probably their last stop of the day and they did not rush. They also gave me recommendations versus just telling me everything needs to be replaced right away. I really appreciated their options and will be doing all of them within due time. I cannot day thank you enough. Every one of the technicians has been fantastic! You run a great company with great people."

"Very professional and thorough."

"Overly satisfied"

"technician was not given info from customer service"

"Technician did not come with the tools of the trade I needed a filter for my furnace which the technician did not have. I also need a filter for my humidifier in which the technician did not have those of your tools how can you come to somebodys house knowing that you probably would have to change their filter and not bring those filters or equipment that you needed at the time when you came to do the work. Im very upset with that very upset."

"They were polite, responsible & seemed genuinely concerned"

"I have been a Fraser-Air customer for many, many years and i have always had top-notch service provided by friendly and experienced technicians."

"Tech on time, polite, efficient, friendly, thorough and professional."

"Stan was very thorough and heloful"

"They were fast efficient ,cleaned up humidifier.I am waiting for David to provide to me a quote for in duct fan assisted blowers to get more air to the Master Bed room"

"technicians were very pleasant, professional and informative."

"Marico is thorough and we trust him!"

"He was knowledgeable and informative..made sure I understood everything......was patient in explaining....."

"John checked both furnaces thoroughly, I believe. He left notes regarding two issues found. Was slightly late to the appt window (15 min - didn't matter), else would have given a "10"."

"Technician provided great service while following all covid rules."

"Gerald came at 10:30 p.m late night , worked patiently and diagnosed the issue. Ordered parts ( Today he came, fixed it"

"Our kitchen sink plumbing repairs and three piece faucet replacement were completed as discussed in the proposal estimate, and in a timely manner. Steve was very clear in his diagnosis of our problem and explained what he did at the completion of the job. He also offered us some helpful advice. Vert courteous."

""Very satisfied"."

"I have no reason not to rate him a 10."

"John did not have the part needed so he did a temporary fix and returned next day with right part. Very efficient"

"Joe was very knowledgeable and very pleasant. He explained everything so that I understood what he was talking about."

"friendly prompt and reliable service!"

"Technician phoned ahead to to confirm arrival time. After the service he gave me an update and answered my questions. He was polite and professional."

"Stan was respectful of my home, considering the present COVID pandemic. He explained to me the issues with my current water heater, and told me how he was going to mitigate the problems. He did not cut-corners, and did an outstanding job."

"I was extremely pleased with the service that I received. My technician explained everything he was doing in laymans terms so that I could understand what was going on. It was fantastic."

"Service was above average"

"The response by our technician, William, was very prompt, and he arranged to have our water heater replaced immediately. The installer, Frank, was equally knowledgeable and equally informative, and our install was complete within 48 hours of our call."

"Adam and Joe and Steve were EXCELLENT! Very professional and super helpful. The man who serviced our oil burner was not. He left a dirty filter behind."

"Stan was courteous and knowledgeable. He took the time to explain the work required and made sure everything was working well before leaving. Past experience with other Fras-Air techs has not even come close."

"They did a great job cleaning out the vents."

"Technician took his time checking my unit, called before coming & was cery polite in addition to taking precautions during COVID by wearing a mask & booties."

"Professional customer service by phone to schedule the appointment, which was timely scheduled. Tech who came to the house was professional and courteous and acted in a very safe manner."

"Mike has been a excellent service tech on two different occasions. He has been able to deal with our refrigerant issues better than others who have come out. I appreciate his thoroughness"

"Answered all my questions, courteous, professional, good communication prior to arrival and during visit."

"Workers were pleasant , answered questions,were professional."

"Techs were very knowledgably and were able to quickly diagnose the issue and get us up and running temporarily while parts were ordered. Office staff was very responsive and helpful."

"Did an excellent job"

"Timely, helpful, reasonable price."

"Service expert very nice new his job."

"Personal yet very professional. Always sends a respective technician to my home in a timely manner."

"the job was done correctly !!"

"The furnace stopped working again within a few days of the repair visit. We have a call in now as of 6:48pm tonight (Sunday 11-22). This furnace has been a consistent problem since we purchased from you."

"Very Informative and helpful."

"He got the thermostat working better than it was; settings were off. Time will tell if thermostat overall is good for this house."

"Problem was fixed and thorough explanation given as to why and what to do going forward if problem happens again."

"Very confusing getting apt time, then called yo change , then tech came, ( there was nothing wrong / just turned on off) But only 2 units is serviced He said wait few days/ then set up another apt to have unit serviced Then got phone call on Friday at 10:30 Cancelling my morning apt to clean all 3 units ??"

"Nick was extremely professional."

"He was courteous, knowledgeable and efficient."

"My unit is not even a year old. I have had nothing but problems. A few months after installation it was making a loud banging noise. The more recent service call was due to lack of heat. The technician told me there is something wrong with the pressure valve accepting the gas. THIS IS VERY CONCERNING. That was 3 days ago and I havent heard from anyone . In addition prior to technician coming i had to call multiple times to confirm i was still on the schedule with a back and forth reply of no then yes. So far im not impressed . Simple communication goes far. I am not a fan of social media but feel if this issue is not resolved it may be my only choice. Hoping to hear back from someone today."

"Showed up, fixed the problem."

"very respectfully, greeted me, worn mask and booties by the way, the team that installed my new furnace were also excellent I really really love u guys and will recommend the company gladly"

"The technician was very efficient and very customer oriented"

"I was satisfied with the work the technicians provided but still after three weeks waiting for a supervisor to call and review the ongoing issues with our no-heat issues."

"He found something wrong and replaced it"

"Good explanation of what was being done and how routine maintenance should be done for new unit."

"Because of the professionalism 0f your technician."

"Stan always does a professional job. Service is done on schedule."

"Joe and the installation technicians did an excellent job installing our heat pump/AC system. We are very pleased."

"There was too much miscommunication and we were initially promised the humidifier can hook up to our NEST system, then they said they can't do it, but ultimately figured out how to. It was unprofessional to not have clear communication from the start."

"Michael provided great service and valuable information. He was very helpful"

"Chad was interested in knowing what the problem was and why it was happening. He took the time to listen and find the solution. Although we were away this past week, it seems to be working much better regarding temperature control, which is why we called. It does seem to be noisier than most systems when it goes on and when running. Now that we are home again we will monitor the system more closely."

"Your technician recommended several services to me, but I have not heard anything since that nor are they listed under recommended service I received via email."

"Technicians were knowledgeable, on time and answered all of my questions while here"

"Our tech was very pleasant. Explained what he was doing and answered questions."

"We purchased air cleaner filters and had just replaced one a couple of weeks ago. The technician decided to use the last one we had and replaced the one we had justinstallef!!! They are not cheap and he did not ask permission. We would like a new April Air filter to replace that one."

"Very nice person and did the work well."

"Furnace system Checked and separate technician out another day to replace filter. The door to furnace not closed correctly, therefore heat would not come on when needed a couple days later. Needed to ask neighbor for assistance to get working."

"Very knowledgeable and advice on saving money"

"They did not carry the filter I needed although they had noted last visit that it would need to be changed.. It still has not arrived. I have been your customer for a very long time.and have always appreciated your service."

"Travis is excellent. He gets a 10. But because he couldn't do the indoor A/C maintenance in May I thought you should have had him return during A/C season or issued a credit. I emailed you about that months ago but no reply."

"Will was thorough, explained his findings and work he performed."

"The best service & timelyby the best people!"

"He was courteous, abided by all COVID-19 precautions, ws very thorough and very knowledgeable."

"Thorough, listened to my concerns, his supervisor agreedwithmy concerns."

"Very professional and efficient."

"The technician was polite, respectful and appeared to do a thorough job."

"Your technicians are always efficient and professional"

"Arrived on time, was professional, wore a mask, did fine work, updated me on the condition of the HVAC equipment"

"Excellent cleaning and servicing."

"REp. was polite, courteous and efficient"

"Technician was knowledgeable and efficient"

"Joe was excellent & very knowledgeable."

"Far as I can tell, everything went fine. The tech didn't stay that long but maybe it wasn't in need of much servicing?"

"Service was performed to my satisfaction. Tech was on time. He knew what he was doing. Never have a problem w/Fras-AirService Experts."

"Prompt, courteous and wore booties and a mask."

"Pleasant technician."

"was very detailed seemed to know what he was doing"

"Technical was excellent!"

"The tech , William Ward was very efficient. I was very pleased with the maintenance service."

"Turns out it was only the batteries in the thermometer."

"He did very well on the job. Time is different. My schedule was 8-10. He came 10 minutes before 10."

"Very courteous and knowledgeable"

"David is extremely responsive. He has made the whole experience smooth. He has made himself available Ann has accommodated himself and his team to my schedule. He has guided me through the entire process. He has also been very helpful getting third parties involved when required. On the installation process, I was also impressed with the courtesy and professionalism of Hernan, Frank, Fred, Juan and Brenda. You have a great team!"

"The technician, Joe, was on time, very knowledgeable, and helpful in explaining the procedures as he checked our heating unit."

"Chris is the reason why have the service contract. He does a perfect job."

"Emesto called as he was coming to our house, was very knowledgeable, efficient and friendly. He explained how our furnace was functioning and what he did during his maintenance visit. It was a very pleasant experience which sort of hard to find nowadays. He really cared about the service he was providing to us. He had pride in his work!!!"

"Ryan answered all my questions and helpfully installed one of the filters I had on hand and even thoughtfully recorded it on the list on the wall. I have been dissatisfied with the thermostat and we discussed replacing it with another, but I decided I am able to live with my present one, because of the expense of a change."

"I was sent a crew who normally does not do duct cleaning even though they got the job done."

"Minor communications problem (probably because of the mask) but no big problem. A little confusion about the price. Tech said he was supposed to collect $299 for a contract, I said I only wanted this service call, he said that was $139. I had to show a printout of the special online offer of $79, the only reason I called in the first place. But the tech was courteous and technically knowledgeable."

"Sean was very helpful in solving our problem."

"General Conditioning installed the system in 2006. The Company has maintained it ever since. No Complaints on Maintenance. I did get kicked off of the premium service plan two years ago and was told my equipment was to old. Not sure what that was all about.??????"

"He found an issue brought to our attention And explain what the issue was."

"I was extremely satisfied with all aspects if the technicians. I would have scored you higher but am very disappointed In the lack of transparency in your pricing. I have no idea of the cost of part or labor except To know the technician was here less than thirty minutes"

"marico was courteous and took the time to answer my questions"

"Arrived at the time stated, did the work efficently, courteous."

"service tech great, informative, and neat"

"All systems are go"

"Joseph is always very efficient and friendly"

"During these trying times, I think that having a trainee also come to my home without asking should not have been done."

"Knowledgeable professional, able to quickly solve the issue."

"Did minimum of what was needed but no more"

"Very professionally completed job. System installed step by step."

"Friendly, polite, thorough, respected cleanliness and Covid-virus concerns, answered all of my questions"

"Nick was very thorough and answered all of my questions. While young, hes very proficient and a credit to your company."

"Routine maintenance, preparing for winter. No issues."

"Your company has been providing furnace service for the entire time I have owned this furnace. I find it amazing that almost every time the technician arrives to clean and inspect the furnace, there is no filter available to replace the old one, nor is there a filter available to replace the one in the humidifier. Who stocks the trucks for the day's appointments? Based on use records, you know from year to year, what each contract has routinely used but don't have it available for the customer. And then it gets even better. The customer replaces it and YOU get off scott free. It gets old after almost 20 years and there are other services available."

"Tech was knowledgeable, professional and courteous."

"The technician wrote up in his report that my system needed a new system air filter and I was informed that Fras-Air would follow-up. The fact is that the service date was Wed 9/23/2020 12:06 PM (Service Ticket 0154457); however to date no one from Fras-Air has contacted me about the matter. You only got marks as high as you did because of services provided in the past."

"They show up immediately and where extremely professional"

"Chris is always reliable...he knows our furnace HVAC and keeps it functioning beautiful...always professional and friendly."

"Came on time, was very efficient and friendly."

"technician enabled humidifier"

"Once the technician got here the unit was repaired quickly."

"You were beyond professional"

"On time and were very thorough."

"Excellent professional service"

"Very thorough, knowledgeable, professional and friendly to interact with."

"Ryan is very knowledgeable and professional."

"The tech gave professional and courteous service. A suggestion... if a customer finds out that you have Monday morning meetings at 8am and the tech cant get there till almost 10am... shouldnt Yoy be honest with all Monday morning 8-10 customers and tell them that this will happen? Also, how was the truck not equipped with a 25 x 16 x 1 filter? Shouldnt the truck be full of inventory each morning prior the 1 st appt?"

"Service technicians are great@"

"Outstanding support from staff to get the job done ASAP. Really made me feel like a valued customer."

"Patient, considerate, knowledgeable"

"Ahmed arrived within the scheduled timeframe. Very professional."

"Finally someone who actually listen to me and did what was needed"

"Only area was the lack of experience of 1st technician trying to solve a bigger issue once here"

"Gentleman that came to check out the water heater found nothing wrong with it. Suggested that I call the well water company instead which I did."

"I'm very happy with Fras-Air. Techs are well-trained, courteous, and responsive to questions. One area for improvement: techs are not trained on component wear-out values. Case in point: my furnace blower capacitor has a nominal value of 15 uF. The manufacturing tolerance is +/- 5%, so the new installed value could be 14.25 uF. The tech confused the lower build tolerance with the wear-out value. After perhaps one year of use, the cap might measure at 14.00 uF or even 13.75 uF, but this does not mean that it needs to be replaced. Techs should be trained in component wear-out / end-of-life condition and understand when part replacement is mandatory."

"Technicians were very professional and provided suggestions."

"I confirmed, on three separate occasions, that the technician would bring the proper parts. However, the technician arrived without the parts."

"My appointment request was honored. The technician was careful, informative & experienced."

"Steven inspected the entire heating system. We discussed the status of the components and he gave it a good rating. Polite, professional and efficient."

"Very courteous and performed service quickly"

"He gave me the choice of buying a new part now or waiting until later."

"Jason called before he arrived. He asked where the utility closet was and where the thermostat was before he began and explained the work he would be performing. He ensured that I was not disrupted nor inconvenienced. And when he was done he explained that I would be emailed the receipt for my records."

"He was very professional, fixed my issue quickly. He did it understanding my budget and gave me suggestions to improve & finance the larger upgrades I want to make in the following years. He hooked my in as a customer for years!"

"The technicians did a good job and informative."

"Patiently checked out the system and addressed the problem found. Explained the issue to me and offered a solution quickly followed by a quotation."

"Technician quickly diagnosed the issue and provided solution."

"Ahmed is respectful to Co vid regulations and very helpful to show me how to operate my Nest thermostat"

"Pleasant young man who worked quietly and efficiently and did job. Then he explained what he did."