clair M. lebanon, new jersey February 04, 2023 "As usual, your technicians are very knowledgeable, thorough and honest"
ruth B. piscataway, new jersey February 04, 2023 "Tom was extremely knowledgeable, an expert in his field and completed my repairs with a smile and quality."
ed B. plainfield, new jersey February 04, 2023 "Because the service always is very helpful, friendly, etc."
lisa O. whitehouse station, new jersey February 02, 2023 "Arrived early, thorough inspection. wore booties, nice person."
trevor S. hillsborough, new jersey February 02, 2023 "Our thermostat showed an error message. I called Fras-Air and spoke to a representative who was knowledgeable about the problem. She scheduled a technician to response the same day."
barry S. roxbury/landing, new jersey February 02, 2023 "I had a plumber come to my house to replace a re-circulator valve on my hot water heater. He obviously did not want to do the work and spent 40 minutes complaining about all the work that had to be done. He wanted me to spend $5,000 to buy a new hot water heater. I suggested he leave as I could see he didn't want to do anything. I hired another plumber that did the entire job in 45 minutes. I have been previously happy with your plumbers but this one was really bad. Sorry for the bad review but you asked. Barry Sharer"
arthur L. warren, new jersey February 02, 2023 "The response was quick. The technician was knowledgeable and fixed my leak quickly."
ms turner ward W. hillsborough township, new jersey February 02, 2023 "You are always on time, courteous and have never " found" something wrong just to make money...I feel I can trust the tech's."
leslie T. hillsborough, new jersey February 01, 2023 "Im an Advantage member my only complaint is they always bring the wrong filter. For 3 years I have been trying to get them to change the filter from #213 to #313 so I dont have to devote 2 days to service."
andrew P. pittstown, new jersey February 01, 2023 "Quick service, knowledgeable technician, great and fair customer service"
kristina T. morris plains, new jersey February 01, 2023 "Fras-Air's customer experience is incredible. Not only have all my issues been resolved quickly, you also have proactively reached out to ensure my systems are maintained. I would recommend you to anyone looking for a new service or support."
chris R. hillsborough township, new jersey January 30, 2023 "Good communication, arrived when promised and quick and accurate service."
jeff M. branchburg, new jersey January 30, 2023 "Chad really knew what he was doing. He found the part that was bad. But after that he had a way to double check that in fact it was the part he thought it was."
dr richard C. hillsborough, new jersey January 29, 2023 "Fras-Air shows up on time. The are very thorough and take time to do the job right. They then explain everything in detail. What else could you ask for."
ken D. bridgewater, new jersey January 28, 2023 "Ever since installing our HVAC unit , they have been spot on with service ??"
linda S. three bridges, new jersey January 28, 2023 "The tech that came out was excellent. However he mentioned that my water heater was not really installed to standard and it was Fras -Air that installed it. I think there was some issue with the set up here in that the space caused some installation issue, hence my only #5 rating from installation. I hope that does not lead to a future problem. This was 7 years ago that it was initially installed. But he was very helpful and informative."
alan G. hillsborough, new jersey January 27, 2023 "The technicians explained what they need to do, showed me what they are replacing and whats wrong with the old component. After the work was complete, they stayed around to make sure everything works and cleaned afterward."
leslie T. hillsborough, new jersey January 27, 2023 "Keep getting my furnace filter wrong always bring #213 when my furnace takes #313. I have called each time for 3 years and every time the technician is given the wrong filter and have to return another day with the right filter requiring 2 days for simple service appointment Please correct this."
joy P. bridgewater, new jersey January 25, 2023 "Service appointment scheduled quickly, service tech courteous, professional and efficient"
russell S. morris plains, new jersey January 24, 2023 "service was exceptional, and big credit for showing up on Dec 24"
deborah L. bridgewater, new jersey January 23, 2023 "Always on-time and complete the job to satisfaction."
daria D. branchburg, new jersey January 23, 2023 "Prompt response, courteous and knowledgeable staff."
adrienne M. hillsborough, new jersey January 22, 2023 "They were professional, friendly, very knowledgeable, fixed my problem and answered all my questions. And respected my home. Im very satisfied."
edward S. somerville, new jersey January 22, 2023 "because yo very seldom contact me on checking out the system and that I only rent"
robert S. washington, new jersey January 21, 2023 "I will never recommend fras-air after my last experience. The problem for which I called was not resolved, I was mislead about cost of service over the phone, I was over charged for the service provided."
joy L. pittstown, new jersey January 20, 2023 "CHAD is always very professional and extremely knowledgeable - we actually request him for maintenance and repairs."
drew T. somerset, new jersey January 20, 2023 "James is always excellent and does a very thorough job. I know I'm always in good hands."
gary B. clinton, new jersey January 20, 2023 "They came in did the job that was expected of them and answered all my questions to my satisfaction."
linda S. summit, new jersey January 19, 2023 "Very thorough follow up on last survey reaching out to me, sendindg more technicians who actually did something"
ash R. basking ridge, new jersey January 18, 2023 "The overall service was good, they fixed the problem and the technician was very courteous. However, the price charged for the service was too high. Next day I contacted the company and spoke to the Manager. He refunded the extra service fee without issues. Overall very happy with the service. Very professional company."
jane M. north plainfield, new jersey January 17, 2023 "Technician was professional and explained the situation."
tom P. long valley, new jersey January 17, 2023 "Excessive charges for work performed. No itemized invoice received detailing materials used, labor rate, time, and any discounts applied as requested by email. I see no advantage to a Maintenance Plus membership which costs me $15.99 per month."
john W. somerville, new jersey January 14, 2023 "Very difficult to access faucet fixtures under sink. 10" wide opening in cabinet door. original fixtures in stalled with new sink!"
richard G. lebanon, new jersey January 13, 2023 "On time completed work and explained what they had found upon completion"
linda S. summit, new jersey January 13, 2023 "I am not very happy that I was sold an expensive system (humidifier) that apparently isnt adequate for my house and am now trying to be up sold"
robert C. green brook, new jersey January 12, 2023 "I have always been happy with the people and work. But do to certain circumstances we were without heat for more than a week in December they did provide us with 2 heaters but I feel it was too long to be without heat"
mark L. cedar grove, new jersey January 12, 2023 "Same day appointment. Quick and professional service"
kyle B. washington, new jersey January 11, 2023 "Appointments are scheduled right away. The technician always calls when he's on the way. Both technicians that we've had have been excellent."
samantha J. princeton, new jersey January 11, 2023 "The technician was professional and very knowledgeable. Very pleasant experience."
caroline G. highland park, new jersey January 11, 2023 "much debris was left behind under each vent and screws were left around the house. two vents were not screwed back properly."
robert M. lebanon, new jersey January 10, 2023 "Fine for Heating and AC, but not for plumbing. Your technician was great, but your pricing is outlandish. For a $38 part--and about a 20-min installation, I was charged $504.00. He didn't even need to use the entire part (took the left-over pieces with him) and was also able to bypass the sweating of two pipes onto the new valve and reseating the valve using anchors in the cinder block wall--the major tasks of the 'book' installation. Yet no adjustment in charge??!! You can rest assured that I will never again use Fras-Air/GC for plumbing and will never recommend them to any friends/neighbors"
robert S. princeton, new jersey January 10, 2023 "Excellent and professional service.Tech was very competent"
christoph O. hillsborough, new jersey January 08, 2023 "Dionte Taylor was exceptionally courteous and it was a pleasure to have him come to my home. As far as we can tell, his work was excellent. He is a lovely human being."
william D. seaside park boro, new jersey January 06, 2023 "Very knowledgable. Extremely helpful in explaining any issue and what service was performed."
karla R. flemington, new jersey January 05, 2023 "The service man was here on time and very polite and friendly."
james S. somerset, new jersey January 05, 2023 "Technicians are always knowledgeable and a pleasure to work with."
david C. hillsborough, new jersey January 04, 2023 "I delayed writing a final review of work performed by Fras-Air done in early Oct. 2022 until the job was inspected. Both electrical and mechanical inspection were done today (Jan 4, 2023) and everything passed. Again, I praise the talent and dedication of your staff in installing a new Lennox air handler, compressor and thermostats. Even though problems arose, Fras-Air technicians preserved and solved the problems."
wallace P. hillsborough, new jersey January 03, 2023 "Once we had an oil expert arrive, Chris was able to determine our issue very quickly and we were backup and running right away."
joe H. milford, new jersey January 03, 2023 "All was good, except the copy of the invoice is too hard to read what was done ( copy we get is too faint to read). Also we should get a discount from our member ship but it does not show up on our copy. I called and was told that we got the discounted price but it would be nice to see it on the bill."
jason L. somerset, new jersey January 03, 2023 "Wanted to have my heating fixed. Tech came out and hardwired my whole system. I have to have a professional electrician come out now to fix everything that wasnt done properly. Not sure if tech was even certified to work on electrical but hardwired my light so now I have a missing light in my boiler room. Would like a call back from management"
russell S. morris plains, new jersey December 31, 2022 "Your rep showed up on Dec 24 in my time of need. He was friendly, and extremely helpful."
nilay G. hillsborough, new jersey December 31, 2022 "Responsive and professional. Knowledgeable solutions."
joan W. belle mead, new jersey December 31, 2022 "Service was excellent. Technician was thirough and polite."
john L. flemington, new jersey December 31, 2022 "Technicians positive attitude, explaining what was accomplished and answered all questions I had."
robert F. annandale, new jersey December 30, 2022 "Our technician was very knowledgeable. However, if the installers had set the furnace properly when installed, this trip would not have been needed."
jennifer L. phillipsburg, new jersey December 30, 2022 "-quality of service -kind and knowledgeable service personnel -response time was strong, especially given it was the holiday season"
george W. raritan, new jersey December 30, 2022 "Your service 24/7. Your service experts are excellent."
barry S. hillsborough, new jersey December 30, 2022 "Kept up charging me and tried selling me on a 30 plus thousand dollar install."
kalpana T. basking ridge, new jersey December 30, 2022 "My issue with heating in the upper level was not resolved. The diagnosis provided was not accurate and the fix did not work. Also, calling customer service didn't answer politely and it was unreasonable to charge us again to check the issue further."
paul C. middlesex, new jersey December 30, 2022 "The 2 technicians were very pleasant and knowledgeable."
abigail B. washington, new jersey December 29, 2022 "The technician was great and very thorough, however, we did not have a great experience with the salesman. As any responsible homeowner should do, we had a second opinion after our first visit with fras. We found a company with a financing option that worked better for us. When we informed our salesman, he got very rude and unprofessional and told us were going to end up with a botched job. He only ever offered us the option to lease a new system, which we decided wasnt our best option. After he was rude and hung up on my husband, he texted him later offering to look at other finance options and compare to the company we chose. At that point, we had no interest in pursuing a deal with fras. All of our financial options should have been explained from the beginning, but they werent, only the lease option. And a customer should never be scolded for choosing a different company if it is what works better for them."
edward D. bridgewater, new jersey December 28, 2022 "Jason knew what he was doing and work on the controls of the furnace until he was able to identify the defective part. Jason was able to obtain a replacement part, so the furnace was running by that afternoon."
jim L. branchburg, new jersey December 26, 2022 "Easy to schedule appointments and professional service people"
george W. raritan, new jersey December 26, 2022 "Your service is second to none. Our tankless hot water heater was not working properly. We called and your technician was there in less than a half hour. Before the projected time frame."
lesley F. annandale, new jersey December 26, 2022 "The technician was knowledgeable and very communicative."
chris R. hackettstown, new jersey December 23, 2022 "The tech was understanding very professional . He is a asset to fras air"
robert R. clinton, new jersey December 23, 2022 "Service tech very professional. Was on time,friendly and knowledgeable."
david O. middlesex, new jersey December 23, 2022 "Quick to respond, pleasant and knowledgeable technicians."
jeff H. warren, new jersey December 22, 2022 "I only wanted the promoted $69 winter tuneup. I told my wife the same. She was the only one home when technician arrived. The pushy technician installed a water filter for $50 that was definitely not requested or needed. Makes me furious the way he took advantage of my wife."
sharon G. bridgewater, new jersey December 22, 2022 "great response rate, great service, friendly, thorough"
joe E. bridgewater, new jersey December 22, 2022 "Great service, highly professional and knowledgeable, respect for proprty"
wan H. hillsborough, new jersey December 22, 2022 "Technician Marico is professional and understands plumbing very well"
tanveer A. hillsborough township, new jersey December 22, 2022 "you guys are very professional and know how to keep the customers happy."
lori N. flemington, new jersey December 22, 2022 "Service was great and everything was explained before they left."
terry G. green brook, new jersey December 21, 2022 "The technician was professional, polite, informative and pleasant to talk to. I enjoyed his visit."
al B. washington, new jersey December 19, 2022 "called for a service to my water purification and the order was never put in. had to call back to get an appointment."
robert R. clinton, new jersey December 18, 2022 "Very friendly and knowledgeable customer service and service technician"
linda S. summit, new jersey December 18, 2022 "Generally happy with the service, on time, professional; but unfortunately our humidifier still doesnt seem to be working"
lacy K. branchburg, new jersey December 17, 2022 "Tech took the time to explain everything and at the end confirm what he did. He was friendly."
mario F. ringoes, new jersey December 17, 2022 "Johnny performed an excellent job, very professional, friendly, on time, called us ahead of time when he was on the road, explained fully what was involved in the service, explained to us what was done after the service, asked us if we had any questions. Excellent employee."
sagar G. hillsborough, new jersey December 16, 2022 "1) Insanely overpriced 2) Put the box and pipes in the laundry outlet box in the laziest way possible. It's going to be difficult to patch the drywall now"
terry G. green brook, new jersey December 16, 2022 "The tech was exceptionally professional, informative, and easy to work with."
helen A. westfield, new jersey December 15, 2022 "I would recommend your company. My answer is pending a follow-up on the cracked humidifier that needs to be replaced.."
beth W. branchburg, new jersey December 15, 2022 "Always professional and courteous plus quickly and efficiently did what he was supposed to do"
elaine F. milford, new jersey December 12, 2022 "I have recommended your company to my neighbors many times in the past."
henry E. washington, new jersey December 12, 2022 "I'm very satisfied, so far, with the work of the representative."
lisa S. stewartsville, new jersey December 10, 2022 "Very accommodating and very kind great customer service.. the tech was very nice and helpful"
renate M. hillsborough, new jersey December 10, 2022 "My technician Jerry Diaz was very pleasant and listened to all the questioned I had before starting his service. He throughly investigated my concerns and gave me clear feedback. It was a great experience working with him."
kim V. califon, new jersey December 10, 2022 "service performed was not the issue. Furnace still not working.. It only worked for a few hours after service."
burhan S. east brunswick, new jersey December 10, 2022 "The plumber was very professional and didn't rush to finish the job. He listened and understood the problem and gave honest opinion."
markita K. high bridge, new jersey December 08, 2022 "Ivan was very professional and courteous. I felt quite confident with his maintenance of my heating system."
jane S. woodbridge, new jersey December 08, 2022 "Workers were very professional and answered all questions."
susan P. flagtown, new jersey December 08, 2022 "Jay and Jon were efficient and solved our problem within minutes"
bob M. somerville, new jersey December 08, 2022 "As usual, tech did a great job and patiently explained what he was doing, why, how, etc/"
ralph T. bridgewater, new jersey December 07, 2022 "They came up quickly and solved our furnace issue."
steve C. three bridges, new jersey December 07, 2022 "all the techs who worked on my equipment were professional and willing to answer any questions"
ramona S. bridgewater, new jersey December 07, 2022 "technichion was very thorough, from what i saw he seem to cover all the important parts taht need yo be checked."
leigh D. annandale, new jersey December 07, 2022 "Ziad was very knowledgeable and willing to explain everything thoroughly. He knew what he was talking about."
stephen F. bridgewater, new jersey December 06, 2022 "Professional, knowledgeable, efficient, technician service. Joe is extremely well suited. Brian added some general CSR capabilities. It would be beneficial for the company to provide an email either a day or two days ahead of schedule to confirm the incoming appointment."
jane M. north plainfield, new jersey December 06, 2022 "The service member was professional and courteous. He explained the situation after he fixed the problem. I was very pleased with his work."
sandra R. hillsborough, new jersey December 06, 2022 "Jerry Diaz and Oswaldo Garcia were very professional and offered some good tips."
mary D. somerset, new jersey December 05, 2022 "I was not there when inspection was done but have always had good service in the past."
bill Z. raritan, new jersey December 05, 2022 "guys were on time, polite, efficient, and helpful in answering my questions."
louisa M. bridgewater, new jersey December 05, 2022 "Prices to high, manny of my senior friends will not afford"
miss mcgillis M. flemington, new jersey December 04, 2022 "Service personnel are amazing, Willi and Chris do amazing work go above and beyond, pleasant and efficient. They are the reason I continue with the service."
joann M. califon, new jersey December 04, 2022 "Service providers were very friendly and professional"
mr tardiff T. whitehouse station, new jersey December 04, 2022 "Service experts are thorough and knowledgeable"
jane M. north plainfield, new jersey December 04, 2022 "The technicians are always prompt and professional. They solve the problem and discuss the situation with me."
william A. clark, new jersey December 03, 2022 "service man was very, very knowledgeable . did job quick and explained to me."
kevin C. washington, new jersey December 03, 2022 "Courteous, friendly, professional, and competent service."
joy P. bridgewater, new jersey December 02, 2022 "As customers for many years, whether heating, a/c or plumbing, have always been very satisfied with the services received"
lori Z. westfield, new jersey December 02, 2022 "Happy with this service but had an issue this summer"
michael P. berkeley height, new jersey December 01, 2022 "I'm having a problem with one of the thermostats that they fixed. I need to call you to have the address this."
derek L. hampton, new jersey December 01, 2022 "Your customer service and timeliness for appointments is great."
mike M. warren, new jersey November 30, 2022 "Dan and Jay are great. Very knowledgeable and professional. Jays workmanship is clean."
edward D. bridgewater, new jersey November 29, 2022 "The team arrived sooner the expected. They went right to work and got the furnace working in about an hour."
glenn T. belle mead, new jersey November 29, 2022 "Good service and communication. Very technically competent and professional"
richard P. hillsborough, new jersey November 27, 2022 "Fras-Air is usually available to come and service your home when called."
steven C. bridgewater, new jersey November 26, 2022 "J (JOHN) found have been using wrong size filter sinc 2007 nstallation. To small."
phil V. pottersville, new jersey November 26, 2022 "The entire transaction was professional, effortless, seamless and pleasant."
james Y. hillsborough, new jersey November 25, 2022 "Quick response customer service and friendly and competent service technicians"
lisa O. whitehouse station, new jersey November 25, 2022 "Showed up on a Sunday within a short time to check on my furnace."
jean S. flanders, new jersey November 25, 2022 "The technician came on time, worked on the furnace and explained things to me."
jack B. bridgewater, new jersey November 24, 2022 "Disappointed that the Tech did not have the replacement electrostatic filter, since the Spring crew told me they would insure it was ordered for the Fall service. Perhaps that's the reason I'm using MUCH MORE gas (per PSE&G) than last year."
mus Y. belle mead, new jersey November 24, 2022 "If I was in the hands of the maintenance provider guy, I would be probably still waiting and helping him doing his job. On the other hand, the senior technician was amazing, as well as very good teacher."
richard F. morristown, new jersey November 24, 2022 "Great products, service and personnel, especially Joe C."
mitch M. clark, new jersey November 24, 2022 "Fras-air figured it out With integrity and determination. Thankful they have my business."
mr fraidowitz F. whitehouse station, new jersey November 24, 2022 "We have been customers for many years and have always been pleased with the service and the technicians. This was true of this appointment. Jordan and Don were knowledgeable and thorough and explained everything very clearly."
marie U. bridgewater, new jersey November 23, 2022 "Technicians are always on itme and very professional."
kenneth R. somerville, new jersey November 23, 2022 "Tech was on time and made sure I understood everything he was doing."
richard C. hillsborough, new jersey November 22, 2022 "I'm a longtime customer. Service was performed timely, technician was friendly and explained the results of the service."
brian P. hillsborough, new jersey November 21, 2022 "Promot, calked before coming, on time, space late clean and verbally reviewed everything he tested with me and asked me anything else I wanted to know. Great technician. ."
bob W. paramus, new jersey November 21, 2022 "fast service, friendly people techs. problems solved ."
tom M. neshanic station, new jersey November 21, 2022 "We have been with you for 40 years and have always had great service."
janice R. somerville, new jersey November 20, 2022 "Very pleased with ease of scheduling and the courtesy of the technicians. They provided me with information that was important for me to know."
michael R. hillsborough, new jersey November 20, 2022 "Guys are great - especially in an emergency situation of no heat"
raymond S. ringoes, new jersey November 19, 2022 "Always satisfied and I am sure my friends would be too"
mitch M. clark, new jersey November 19, 2022 "Ive only had positive from their services. Would highly recommend."
joseph P. mountainside, new jersey November 19, 2022 "Your service id great but your plumbing prices are way too high."
jane M. north plainfield, new jersey November 19, 2022 "Worker was polite, efficient, and got the job done."
sreerama R. piscataway, new jersey November 18, 2022 "The way I was treated by Amy and Andrew is terrible. They were extremely rigid and did not care to look at my side of the story. I wanted to replace the unit and because of the way they treated me, Im going with another vendor. Its a huge loss for you guys."
sheldon D. flemington, new jersey November 18, 2022 "The technician was very nice and answered all my questions. He explained everything he did. Looking forward to seeing you guys in the Spring for my A/C service. Thanks."
marie U. bridgewater, new jersey November 18, 2022 "The technicians are very professionl and efficitnet with their work."
neville C. roselle, new jersey November 18, 2022 "Joe the tech explained everything in a understanding matter and knew what the hell he was doing"
richard M. warren, new jersey November 18, 2022 "The technician that came to my home to perform my Service Plus inspection, James Canada, was prompt, courteous and professional. He performed the inspection, found and issue with the capacitor, took time to explain it to me and was able to quickly replace it with a part in his van. It was a great customer experience!"
beverly M. neshanic station, new jersey November 17, 2022 "Juan was one of the best service technicians that we have had. Very concientious, knowledgeable in what he had to do."
robert W. neshanic station, new jersey November 17, 2022 "The technician was very thorough and did a complete check of the systems. The only issue was that the tech arrived 3 hours early than the appointment time. I believe there was a scheduling issue with the office as the tech showed me he was told by the system to arrive at the time he did."
lee B. annandale, new jersey November 17, 2022 "Frais Air and it's techs have always been prompt, reliable, efficient, well trained and friendly."
peggy D. summit, new jersey November 16, 2022 "Prompt, polite, efficient service people. Consistent good service for yeas."
kyle B. washington, new jersey November 16, 2022 "I called and the technician, Tom, arrived the same day to fix our leaking tub. He was very courteous and explained everything. After the repair, he cleaned everything up and put things back t