Fras-Air/General Service Experts Reviews

"Excellent information and work well done by the team"

"Professional, explains everything they do."

"Very efficient service by polite and professional technicians."

"The staff is always so friendly and professional. I never have any issues."

"Really polite technician. No problems with him at all."

"Arrived on time. Efficient and communicated well"

"Professional and has a positive attitude"

"They arrived early, worked quickly and completed on time."

"Arrived on time - Maintenance completed ion a timely & efficient manner."

"answered all questions and was very neat. Explained everything I wanted to know clearly."

"Knowledgeable, professional, courteous."

"He solved the problem."

"Michael was the best but his truck did not have the necessary filter that I needed for my service which means another appointment. To me, a waste of time."

"Technician was open and responsive to customer's questions. Tech called prior to arrival. Covid protocol and cleanliness inside home satisfactory. Tech was prepared to consult with Lennox Corp if necessary."

"got in did the job properly, gave suggestions, answered questions and got out"

"Very helpful..explained everything"

"on time and did a thorough job"

"Knowledgeable Explained functionality Neat"

"Consistently good service"

"Reliable, honest, professional service"

"Chad is very professional"

"Adam was extremely thorough; treated my home and equipment/pipes with great care -- and explained everything to me -- top rating for him. The job took several hours -- and he had to come back to work on the kitchen sink drain -- which runs, he says, as best it can given the age and condition of my home's pipes. No fault of his, but I'm disappointed for what it cost that it's not an optimal resolution."

"Chris is an excellent representative of your company."

"Efficient and professional"

"Was done neat and in a timely manner. And right on time"

"Amed was professional, courteous & very competent."

"Technician was professional and friendly."

"Excellent service...professional and very knowledgeable."

"Joe answered all our questions and was very knowledgeable."

"Friendly and professional"

"Offered detailed information about maintenance service performed."

"The tech stayed until he knew the unit was working properly."

"Tyler was extremely conscientious and thorough with his check on the a/c system. He noted that a capacitor would need replacement soon and I informed him that our PSE&G Worry Free contract would cover this. Great technician!"

"Superb communication and execution."

"Problem was solved quickly"

"gentleman seemed competent and polite. however he offered a $10,000 replacement for a very functional air conditioning unit with an expected 4 or 5 year continued life span . 2x what a reasonable high price would be. I now dont know if i can trust the company"

"The technician was very diligent in servicing the AC unit, and very polite, careful with putting on plastic booties to protect my floors."

"Showed up on time and did a thorough job and checking the workings of the AC unit"

"Steve stopped by and explained the sump pump he installed, about drainage etc. (very impressed with Steve) his customer service skills are EXCELLENT!"

"The technician was courteous, focused, and professional."

"Ahmed was terrific"

"He was thorough, knowledgeable, and even though he had to deal with my crazy, out of control, barking dogs, he was professional and very nice. :)"

"Although the first tech I had did most of the unclogging, Stan was able to quickly finish the job without the additional equipment"

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"We do not know as we have turned the AC unit on yet!"

"Great plumber. Fixed the problem and gave good advice. Very well-qualified."

"Technicians arrived when they said they would be here and called to let us know they were coming. They worked efficiently and charged me what they had estimated. In all, no unpleasant surprises. It is just the way I have come to expect from Fras-Air and just the way I like it."

"The technician was pleasant and very knowledgeable."

"John provided and explained various options very well and Frank's group did a very considerate and excellent job of installing a new furnace and air conditioner on a Saturday, as we requested."

"David was knowledgeable, polite and answered all of our questions"

"It took 3 trips to change the filter"

"Michael found the issue in less than a minute"

"Chad was very professional, knowledgeable concerning my AC equipment, and courteous.."

"Very professional and knowledgeable of the product."

"very good, polite service"

"Always pleasant and great service - thank you!"

"We have for years relied on Chris to service our HVAC...he is not only an excellent tech but also a great guy!"

"The technician performed the needed maintenance. He was prompt, efficient , informative & polite"

"Everything's working well, and they seemed efficient, and very pleasant, and seemed knowledgable."

"Amed is wonderful"

"They were here on time, called before hand. Were swift and efficient."

"Did not have filter on first trip. Had to come back next day."

"Diagnosed that my furnaces are rusting. Sent John who explained clearly what I needed"

"Tech. Was very efficient in performing his Work."

"Chris was very helpful and informative."

"Rep was very knowledgeable and tried to provide me with multiple solutions."

"I very nice person and very helpful"

"Technician came and advised that AC unit is leaking and repair costs would be very high due to age of unit."

"Everyone from David to Frank and his crew were very professional."

"Professional and courteous."

"very safety conscious. Explained all his actions. Great to work alongside."

"Prompt visit to the home and clearly very knowledgeable."

"Paid attention to my needs and was helpful understanding the Ins and outs of the system."

"Gerald was efficient, conscientious, and polite."

"Appointment was informative."

"Courteous , clean and very professional."

"The tech did a great job and explained everything he was doing well. Unfortunately the message that I needed the filter and purifier replaced did not get to him and he did not have the material with him. I made it very clear when setting the appointment that it was needed, not sure how the technician did not receive that information"

"call me 908 803 6285 I have bee a customer going back to Arrow Head, maybe 30 plus years. This was worst service call ever"

"Michael explained the yearly maintenance check-up he performed on the AC unit and was very knowledgeable about the unit. He was also very kind & polite."

"I took advantage of your special offer for the cooling system tune-up. As this had to be done before the special offer expired, the outside temperature was too low for the technician to check the coolant level in my unit. Therefore if my coolant level is low, I will have to schedule (and pay for) another visit. Please run your special offers during a time of year when full services offered can be addressed. Thank you"

"On time. Did the job and answered all my questions"

"Will was very professional and spent a lot of time diagnosing the issue with the water heater and communicating w/ us about the situation."

"Explained everything and was courteous."

"Would have been 10, but price was awfully high"

"The technician was very professional and thorough. Unfortunately we did not catch his name. I do believe he has been here previously. He explained everything he did to us."

"Willing to take the time to fix an old thermostat instead of trying to sell me a new one."

"Outstanding technician"

"Everyone that has been here has been very professional."

"Steve was excellent. Explained everything."

"Professional and knowledgeable"

"The young service rep was most professional, spoke clearly, presented himself well, did a thorough and timely job."

"Polite and professional"

"reviews what has been done step by step"

"Will was very nice. Respectful of my home. Answered all my questions thoroughly."

"Javier was quick, efficient and thorough in completing the AC checkup."

"Joe explained the proposed systems and options very well."

"Always a pleasure"

"very knowledgeable and straightforward when explaining anything."

"The technician Tyler spent a good amount of time inside as well as outside checking stuff."

"Travis, made the situation look like it never happened. I like the fact Travis caulked the area so you cant even see it or the hole. The finished product looks very good."

"My issue was that after the technician completed his work worked on the paperwork in his vehicle and said he'd come in when done. I needed to leave but my wife was here. Instead of coming in, he just left the paperwork in the door. I do not understand why he didn't try to talk with someone about addressing the concerns he had in his report, and possibly address them right then and there. Now we need to setup a new appointment and the delay that that will entail. Someone was home all day."

"Javier was professional, efficient and friendly. He spent sufficient time checking our HVAC system."

"Tyler did an excellent job in cleaning out the dryer vent"

"The service was done very well. I was disappointed that the cost for a air filter was $140 for a $30 filter. I just spent $23,000 for a new heating system in 2020 and have been a customer for 33 years."

"Was very thorough in his explanation of the problems and temporarily alleviated the problem."

"He did a great job, checked out everything for our two AC systems inside & outside!"

"Tyler was very thorough, knowledgeable and a pleasure to deal with."

"Awesome work quick friendly and professional"

"Helpful and friendly"

"called ahead, gave me estimated time of arrival, showed up on time, explained service to be performed, observed social distancing, wore mask and shoe protectors."

"Always cares even with me being anxious and probably annoying ..."

"Very friendly and very professional"

"All went well and the tech was thorough."

"job isn't complete and I don't have timeline for completion"

"They were here in the time frame I was given. They completed the task at hand in a timely manner"

"Timeliness & professional service by technician."

"professional and courteous service."

"Punctual & competent!"

"Awesome service tech"

"C"

"Did an excellent job. All my questions answered"

"I have called a few times about this issue. My motor for my furnace has been replaced for no reason. It was not broken. There just had to be some adjustment done on my furnace. The tech put a new motor but my old motor is still working. I would appreciate a phone call back. Thank you, Hetal 215-932-4298"

"He called ahead to let me know he was coming, and did a nice job."

"On time, pleasant, courteous, and professional"

"They didnt do anything that the sales person who contacted me from Service Experts said they would. They literally did nothing."

"Sean skipped cleaning out the debris from the bottom of my AC unit. His inspections of the units seemed very hastily done. Was not satisfied with the level of service received."

"Javier was very personable and efficient. He explained everything he was doing."

"Travis is respectful and quick"

"Efficient, pleasant, and loves dogs."

"Joe was knowledgeable and able to answer our questions."

"Extremely professional, knowledgeable, and diligent."

"Did their job."

"Chad was very professional."

"explained very well and took their time"

"Sean and your Service Team were polite and professional. Follow-up was excellent."

"John was amazing. He explained everything thoroughly and was here to oversee the install. Frank was efficient and neat and clean. Both answered all questions we had and they completed the install making sure everything went out the side of the house."

"My technician Tyler was courteous and respectful of my home and time. He clearly explained his findings during my service visit and answered all of my questions in a very helpful and thorough manner. He is a true asset to the company."

"Throughout the whole process , the staff is very organized and efficient"

"Very friendly, changed my filter, tried to help with ideas about why the cold air no longer reaches my bedroom"

"total profestionals."

"Jay was very kind, friendly and accomodating. Called and on time."

"Very efficient and answered all my questions. Polite and courteous."

"The crews were efficient and performed their jobs in quick time. Very satisfied!!!"

"He was friendly and efficient."

"Travis was very pleasant and knowledgeable."

"Very professional and knowledgeable. Tried hard to get to one AC unit stuck under frozen snow drift. Unsuccessful, but he tried. A lesser person would have just looked and shrugged."

"Friendly and clear in communication of service."

"Arrived promptly with a 10 minute courtesy call prior. Fixed the issues & explained everything to me. Made recommendations re: maintaining my system as well."

"Caring, smart, direct, kind, knowledgeable and fluid handle my anxiety."

"Very informative with suggestions and recommendations that made sense and saved me unnecessary expenditure."

"Everything that was done at a professional level except and the end where cleaning up was not done at that level. That is the reasoning for rating."

"problem was solved expediently by technician"

"Always a pleasure to work with David (Sales Rep). Hes very flexible and shows sense of urgency when provide solutions. Frank and his partner were great also during the installation of my new boiler. The service is usually quick. I love the fact that I can get someone on the same day I call. Thats a huge plus to the advantage program"

"Provided a temporary pump until a permanent sump pup could be installed. Also sump pump was installe within 2 business days after coming out initially. Jason was very informative helpful"

"Prompt response for a Sunday and service was of high quality and I was very satisfied."

"John determined that the humidifier was installed in the wrong location on the furnace which was installed in 2019 by Fras-Air/General. Not even the inspector from Raritan Twp. caught the error. Thanks, John!"

"SATISFIED WITH WHAT THEY DID. DISCOVERED HUMIDSTAT WAS NOT WORKING. NOT COVERED UNDER THE CONTRACT ADDITIONAL CHARGE FOR SERVICE $51.00 AND TOLD i NEEDED ADDITIONAL PART AND LABOR FOR ADDITIONAL WORK AT $296.00"

"Technician was very knowledgeable and explained his findings as he went"

"arrived on time. Resolved the issue..Explained what the issue was.."

"Answered all questions, was prompt. I usually change furnace air filters on their regular 3 month schedule. When he told me he changed them, I asked why because they had another month to go. He said because they looked dirty. When I looked at them, they were the dirtiest I'd ever seen filters be -- glad he changed them."

"I provided that rating because I had been a customer for more than 21 years and I'm always been impress of the technicians work, politeness and how they care about the company they work for."

"Knowledge, professionalism, cleanliness"

"Very professional and got the job done in a timely fashion"

"On time, fast and proficient. Did not, however, get a call before they arrived."

"Very professional, knowledgeable and helpful."

"They thought of everything"

"I was having issues heating my home and you guys were there to fix it within 3 hours of my call. To be honest with the cold weather we're experiencing, I thought I'd be waiting at least 24 to 48 hours to get a service call."

"The tech was professional, considerate and knowledgeable. No concerns however after the tech left, the following day my water system or hot water heater starting making a very loud screaming noise any time a flush or water turned on. We have this aweful noise and vibration coming through the house. I don't know if it is coorelated to the visit."

"Service was done quickly and efficiently."

"Chad was on time & called me to tell when he would arive, He did a very good service!"

"Kind snd did job right. Didnt yell at my panic disorder. Treated me like I was human. I want him every time forever..."

"Chad was excellent"

"The tech was very efficient, friendly and clearly explained what he found and how he fixed the problem."

"Joe was professional and courteous. He quickly solved the heating problem and we are enjoying the warmth. Thanks again, Service Experts for your superior service."

"No one showed up, no call either. I called company since tech was supposed to come between 11-2 and phone receptionist told me its only 2:13, maybe hes running late. Didnt even offer to get an ETA for me and have yet to receive a call with someone reaching out or explaining why no one showed up."

"every time they come check the furnace they find something wrong that will cost more money"

"Fixed and he was pleasant"

"John was very responsive and Marico was very professional and informative."

"ALWAYS TOP NOTCH!! WONDERFUL PROPLE !!"

"Chad was very professional"

"everyone was very polite and did the work quickly."

"He came right over on a Saturday night to help me. My furnace was old and had stopped working, I didn't feel like servicing it. Just wanted a new one. While looking at my unit he discovered that the emergency off switch had been activated earlier in the day. With a flick of a switch I had heat. Thanks Donald, you were really great!"

"Finally found the issue after several visits. All led back to an installation issue"

"tech very thorough and courteous enough to wipe his feet before entering. It had just snowed"

"William came to our home in a snow storm and quickly and efficiently repaired a broken pump that was preventing our heat from working. He was knowledgeable, courteous, and considerate of Covid issues."

"Jay found that the system was not getting air because of a blocked intake outside with snow and ice."

"Ernesto was extremely helpful in showing me how to change the filter, answering all my questions, and arranging for a technician to come and resolve a problem with my inspection following installation of my new furnace last March."

"When i called someone came very fast"

"service technician was very knowledgeable and customer oriented."

"Chad explained how my unit works and how it was very clean and why that is."

"tyler called to give me the time of his arrival, He was professional, polite, respectful and educational."

"You area reliable, efficient and always there to help"

"Prompt response"

"Very professional and clean"

"Tech was extremely professional and knowledgeable. Also polite and personable. He took his time to explain what the problem was in a precise and clear matter. Also explained each step he was taking to resolve our no heat issue."

"Someone diagnosed the problem at 10:00 at night and the repair was completed first thing in the morning the next day."

"Excellent service"

"Tech was on time polite and answered all my questions"

"Joe Vargo your service technician was extremely professional. He represents your company top-notch!"

"John did a very GREAT job! He did the best condensate drain cleaning after we saw a bad leak & water on the floor! All is running very well now after John fixed the drain leak!"

"Friendly and knowledgeable service!"

"He communicated well. Had to make two trips as he didn't have the parts, but he was tenacious and committed to getting the work done. I am just surprised he did not have what I would think is a common part."

"On time-- answered questions"

"Don was extremely helpful and knowledgeable about the services and the equipment. He provided multiple options and was quick when we were ready to proceed."

"Went over all things he was doing"

"Service good. I told office person that I had already purchased a filter. And Cheyenne said she would note that in the service ticket. Service person had to be told by me I did not need to purchase filter. Also. After service person left I discovered that what ever equipment he used to clean the furnace blew the electrical circuits in my garage."

"Everyone, without exception, has been very friendly and professional."

"very prodessional & curteous"

"Both the home advisor and the technician were polite, professional and efficient. The inspection was thorough and conducted in a very timely manner."

"Adam was great to work with from the quote to getting the job done. Professional, knowledgeable, showed me some tricks and tips for the future, and even took a photo of his work when he was done, showing how proud he was to do the job he was doing. Also did his best to provide me a great reasonable price."

"very knowledgable and helpful"

"Tyler was great. Very thorough and extremely polite."

"Very professional and great service. Job well done, definitely I will get recommend to my family and friends. Thank you."

"The installers were above board with their recommendations, worked hard and left us with a much warmer house than we have had in years."

"Good service most of time."

"The plumber consultant was very knowledgeable and determine the cause quickly. He was also helpful in suggestions to update some things to meet code standards"

"William was extremely quick to diagnose and fix the problem with our furnace. He was willing to spend extra time to make sure everything was running perfectly before he left."

"Problem not fixed after 3 visits"

"Very professional and a very fair estimate"

"Needed a plumber on a Sunday for an issue that could not wait until Monday. Fras Air had their plumber, Steve here by mid morning. Steve was polite and professional and explained what he was doing. He fixed what I didn't think could be fixed and saved me some money. Found another issue and he came back to fix that first thing Monday morning, I am very happy with their service and their quality of work."

"The installation was handled in a very professional manner and everything went smoothly."

"Gras air service always excellent"

"Good job done"

"Knowable k"

"On time, efficient and helpful"

"on time, researched the problem and solved it"

"Seemed to be very thorough, but my condenser still makes a very loud "tractor sounding noise" when starting up and lasts for about 5-10 minutes."

"The person who came noticed that the mixing valve was for an older model. He thought replacing it might fix our problem and it did."

"Very thorough and also explained forth-coming issues"

"Quick response to service request, timely service, good work done"

"On time, on budget, polite, seemed very capable, explained things to me, neat, ..."

"he was on time, and knew what needed to be done"

"Tyler was very helpful in explaining every step in our gas furnace tune up. He went out of his way to make sure I understood everything. He was respectful and professional."

"The techs a cap to the outside air intake that should have been included in my August 2020 installation of both heating and AC system. Also they connected the humidifier which was not properly done in August."

"From the first phone call to the completion of the service, Fras Air representatives were pleasant, punctured, and able to provide service within hours of the request. I am very pleased with the services I have received."

"Very through and extra effort."

"Sean is very knowledgeable and personable. Solved our problem fast!"

"When Johnny came out to check the problem. he explained what needs to be done in a very detailed manner that i can easily understand. He was very knowledgeable. the job was done very well. clean and efficiently. also, i find the price was fair"

"he explained everything and was very efficient"

"Very professional. Explained everything in detail"

"Technician very thorough, professional and friendly"

"Everything that frasair did in my house was done incorrectly and need to be done multiple times to correct it. It cost me days off from work for youe company to fix it and it cost me a lot of money on my utility bills. Worst of all after i went through an absolute nightmare, the manager was unaware of everything that happened, and as of right now has made no attempt to compensate me for the companies repeated failure to do their jobs correctly."

"On time, very careful, very polite Answered all my questions."

"Technician was prompt and courteous."

"Before he got started, Adam explained what he was going to do in excellent detail."

"prompt and courteous service tech"

"He was pleasant and seemed knowledgeable. He could have cleaned up a little better."

"Your company incorrectly installed a sub-standard system. I've literally had the unit for only a couple of years and have had the need for repair at least every 4 months. Every time a technician puts a band aid on the issue and then something else goes wrong."

"Excellent, he explained everything."

"He called ahead. Very nice ??"

"Very prompt response for our service request, and extra effort to get a replacement part quickly and to provide service the same day the part arrived."

"Came on time. Did a clean job. Made sure to explain everything along the way."

"My issue was resolved very quickly by 2 very friendly staff members."

"Excellent technician - thorough and explained everything, provided some good tips."

"Would have been higher, but we waited a whole day for someone to show up."

"This was a great experience! Chad T. was able to come out to our house only a few hours after the call was made. It took some time to figure out what was the issue with the furnace as it wasn't a simple fix. Chad was able to identify the problem, pick up the part that needed to be replaced and get our heat running before he left. He was extremely nice, explained what needed to be done and wore a mask :) We were very happy with everything and would recommend this company and especially Chad!"

"my furnace topped working after blizzard. It was freezing in my house. Firstly, Chad called to let me know I was third on his schedule. Then called to say he was on his way. He had to make multiple calls to locate the part that stopped working and went out of his way to get the part and return quickly. He was also very thorough respectful and helpful.."

"Timely, courteous and knowledgeable."

"When I had my tune-up in December the service man did not have a filter. He ordered one. When it came in Mike installed it."

"They know my system well."

"Issue has not been resolved"

"You did no service for me"

"Chad provided a courteous and professional service experience. After determining that the electric heat strips had never been programmed into the thermostat, Chad spent a good amount of time delving into the installation instructions, and despite not being able to reach the Carrier Help Desk successfully solved the programming issue and got my heating system back up and running at 100% on a very cold night,"

"Nice Job"