Fras-Air/General Service Experts Reviews

"Technician took his time checking my unit, called before coming & was cery polite in addition to taking precautions during COVID by wearing a mask & booties."

"Professional customer service by phone to schedule the appointment, which was timely scheduled. Tech who came to the house was professional and courteous and acted in a very safe manner."

"Mike has been a excellent service tech on two different occasions. He has been able to deal with our refrigerant issues better than others who have come out. I appreciate his thoroughness"

"Answered all my questions, courteous, professional, good communication prior to arrival and during visit."

"Workers were pleasant , answered questions,were professional."

"Techs were very knowledgably and were able to quickly diagnose the issue and get us up and running temporarily while parts were ordered. Office staff was very responsive and helpful."

"Did an excellent job"

"Timely, helpful, reasonable price."

"Service expert very nice new his job."

"Personal yet very professional. Always sends a respective technician to my home in a timely manner."

"the job was done correctly !!"

"The furnace stopped working again within a few days of the repair visit. We have a call in now as of 6:48pm tonight (Sunday 11-22). This furnace has been a consistent problem since we purchased from you."

"Very Informative and helpful."

"He got the thermostat working better than it was; settings were off. Time will tell if thermostat overall is good for this house."

"Problem was fixed and thorough explanation given as to why and what to do going forward if problem happens again."

"Very confusing getting apt time, then called yo change , then tech came, ( there was nothing wrong / just turned on off) But only 2 units is serviced He said wait few days/ then set up another apt to have unit serviced Then got phone call on Friday at 10:30 Cancelling my morning apt to clean all 3 units ??"

"Nick was extremely professional."

"He was courteous, knowledgeable and efficient."

"My unit is not even a year old. I have had nothing but problems. A few months after installation it was making a loud banging noise. The more recent service call was due to lack of heat. The technician told me there is something wrong with the pressure valve accepting the gas. THIS IS VERY CONCERNING. That was 3 days ago and I havent heard from anyone . In addition prior to technician coming i had to call multiple times to confirm i was still on the schedule with a back and forth reply of no then yes. So far im not impressed . Simple communication goes far. I am not a fan of social media but feel if this issue is not resolved it may be my only choice. Hoping to hear back from someone today."

"Showed up, fixed the problem."

"very respectfully, greeted me, worn mask and booties by the way, the team that installed my new furnace were also excellent I really really love u guys and will recommend the company gladly"

"The technician was very efficient and very customer oriented"

"I was satisfied with the work the technicians provided but still after three weeks waiting for a supervisor to call and review the ongoing issues with our no-heat issues."

"He found something wrong and replaced it"

"Good explanation of what was being done and how routine maintenance should be done for new unit."

"Because of the professionalism 0f your technician."

"Stan always does a professional job. Service is done on schedule."

"Joe and the installation technicians did an excellent job installing our heat pump/AC system. We are very pleased."

"There was too much miscommunication and we were initially promised the humidifier can hook up to our NEST system, then they said they can't do it, but ultimately figured out how to. It was unprofessional to not have clear communication from the start."

"Michael provided great service and valuable information. He was very helpful"

"Chad was interested in knowing what the problem was and why it was happening. He took the time to listen and find the solution. Although we were away this past week, it seems to be working much better regarding temperature control, which is why we called. It does seem to be noisier than most systems when it goes on and when running. Now that we are home again we will monitor the system more closely."

"Your technician recommended several services to me, but I have not heard anything since that nor are they listed under recommended service I received via email."

"Technicians were knowledgeable, on time and answered all of my questions while here"

"Our tech was very pleasant. Explained what he was doing and answered questions."

"We purchased air cleaner filters and had just replaced one a couple of weeks ago. The technician decided to use the last one we had and replaced the one we had justinstallef!!! They are not cheap and he did not ask permission. We would like a new April Air filter to replace that one."

"Very nice person and did the work well."

"Furnace system Checked and separate technician out another day to replace filter. The door to furnace not closed correctly, therefore heat would not come on when needed a couple days later. Needed to ask neighbor for assistance to get working."

"Very knowledgeable and advice on saving money"

"They did not carry the filter I needed although they had noted last visit that it would need to be changed.. It still has not arrived. I have been your customer for a very long time.and have always appreciated your service."

"Travis is excellent. He gets a 10. But because he couldn't do the indoor A/C maintenance in May I thought you should have had him return during A/C season or issued a credit. I emailed you about that months ago but no reply."

"Will was thorough, explained his findings and work he performed."

"The best service & timelyby the best people!"

"He was courteous, abided by all COVID-19 precautions, ws very thorough and very knowledgeable."

"Thorough, listened to my concerns, his supervisor agreedwithmy concerns."

"Very professional and efficient."

"The technician was polite, respectful and appeared to do a thorough job."

"Your technicians are always efficient and professional"

"Arrived on time, was professional, wore a mask, did fine work, updated me on the condition of the HVAC equipment"

"Excellent cleaning and servicing."

"REp. was polite, courteous and efficient"

"Technician was knowledgeable and efficient"

"Joe was excellent & very knowledgeable."

"Far as I can tell, everything went fine. The tech didn't stay that long but maybe it wasn't in need of much servicing?"

"Service was performed to my satisfaction. Tech was on time. He knew what he was doing. Never have a problem w/Fras-AirService Experts."

"Prompt, courteous and wore booties and a mask."

"Pleasant technician."

"was very detailed seemed to know what he was doing"

"Technical was excellent!"

"The tech , William Ward was very efficient. I was very pleased with the maintenance service."

"Turns out it was only the batteries in the thermometer."

"He did very well on the job. Time is different. My schedule was 8-10. He came 10 minutes before 10."

"Very courteous and knowledgeable"

"David is extremely responsive. He has made the whole experience smooth. He has made himself available Ann has accommodated himself and his team to my schedule. He has guided me through the entire process. He has also been very helpful getting third parties involved when required. On the installation process, I was also impressed with the courtesy and professionalism of Hernan, Frank, Fred, Juan and Brenda. You have a great team!"

"The technician, Joe, was on time, very knowledgeable, and helpful in explaining the procedures as he checked our heating unit."

"Chris is the reason why have the service contract. He does a perfect job."

"Emesto called as he was coming to our house, was very knowledgeable, efficient and friendly. He explained how our furnace was functioning and what he did during his maintenance visit. It was a very pleasant experience which sort of hard to find nowadays. He really cared about the service he was providing to us. He had pride in his work!!!"

"Ryan answered all my questions and helpfully installed one of the filters I had on hand and even thoughtfully recorded it on the list on the wall. I have been dissatisfied with the thermostat and we discussed replacing it with another, but I decided I am able to live with my present one, because of the expense of a change."

"I was sent a crew who normally does not do duct cleaning even though they got the job done."

"Minor communications problem (probably because of the mask) but no big problem. A little confusion about the price. Tech said he was supposed to collect $299 for a contract, I said I only wanted this service call, he said that was $139. I had to show a printout of the special online offer of $79, the only reason I called in the first place. But the tech was courteous and technically knowledgeable."

"Sean was very helpful in solving our problem."

"General Conditioning installed the system in 2006. The Company has maintained it ever since. No Complaints on Maintenance. I did get kicked off of the premium service plan two years ago and was told my equipment was to old. Not sure what that was all about.??????"

"He found an issue brought to our attention And explain what the issue was."

"I was extremely satisfied with all aspects if the technicians. I would have scored you higher but am very disappointed In the lack of transparency in your pricing. I have no idea of the cost of part or labor except To know the technician was here less than thirty minutes"

"marico was courteous and took the time to answer my questions"

"Arrived at the time stated, did the work efficently, courteous."

"service tech great, informative, and neat"

"All systems are go"

"Joseph is always very efficient and friendly"

"During these trying times, I think that having a trainee also come to my home without asking should not have been done."

"Knowledgeable professional, able to quickly solve the issue."

"Did minimum of what was needed but no more"

"Very professionally completed job. System installed step by step."

"Friendly, polite, thorough, respected cleanliness and Covid-virus concerns, answered all of my questions"

"Nick was very thorough and answered all of my questions. While young, hes very proficient and a credit to your company."

"Routine maintenance, preparing for winter. No issues."

"Your company has been providing furnace service for the entire time I have owned this furnace. I find it amazing that almost every time the technician arrives to clean and inspect the furnace, there is no filter available to replace the old one, nor is there a filter available to replace the one in the humidifier. Who stocks the trucks for the day's appointments? Based on use records, you know from year to year, what each contract has routinely used but don't have it available for the customer. And then it gets even better. The customer replaces it and YOU get off scott free. It gets old after almost 20 years and there are other services available."

"Tech was knowledgeable, professional and courteous."

"The technician wrote up in his report that my system needed a new system air filter and I was informed that Fras-Air would follow-up. The fact is that the service date was Wed 9/23/2020 12:06 PM (Service Ticket 0154457); however to date no one from Fras-Air has contacted me about the matter. You only got marks as high as you did because of services provided in the past."

"They show up immediately and where extremely professional"

"Chris is always reliable...he knows our furnace HVAC and keeps it functioning beautiful...always professional and friendly."

"Came on time, was very efficient and friendly."

"technician enabled humidifier"

"Once the technician got here the unit was repaired quickly."

"You were beyond professional"

"On time and were very thorough."

"Excellent professional service"

"Very thorough, knowledgeable, professional and friendly to interact with."

"Ryan is very knowledgeable and professional."

"The tech gave professional and courteous service. A suggestion... if a customer finds out that you have Monday morning meetings at 8am and the tech cant get there till almost 10am... shouldnt Yoy be honest with all Monday morning 8-10 customers and tell them that this will happen? Also, how was the truck not equipped with a 25 x 16 x 1 filter? Shouldnt the truck be full of inventory each morning prior the 1 st appt?"

"Service technicians are great@"

"Outstanding support from staff to get the job done ASAP. Really made me feel like a valued customer."

"Patient, considerate, knowledgeable"

"Ahmed arrived within the scheduled timeframe. Very professional."

"Finally someone who actually listen to me and did what was needed"

"Only area was the lack of experience of 1st technician trying to solve a bigger issue once here"

"Gentleman that came to check out the water heater found nothing wrong with it. Suggested that I call the well water company instead which I did."

"I'm very happy with Fras-Air. Techs are well-trained, courteous, and responsive to questions. One area for improvement: techs are not trained on component wear-out values. Case in point: my furnace blower capacitor has a nominal value of 15 uF. The manufacturing tolerance is +/- 5%, so the new installed value could be 14.25 uF. The tech confused the lower build tolerance with the wear-out value. After perhaps one year of use, the cap might measure at 14.00 uF or even 13.75 uF, but this does not mean that it needs to be replaced. Techs should be trained in component wear-out / end-of-life condition and understand when part replacement is mandatory."

"Technicians were very professional and provided suggestions."

"I confirmed, on three separate occasions, that the technician would bring the proper parts. However, the technician arrived without the parts."

"My appointment request was honored. The technician was careful, informative & experienced."

"Steven inspected the entire heating system. We discussed the status of the components and he gave it a good rating. Polite, professional and efficient."

"Very courteous and performed service quickly"

"He gave me the choice of buying a new part now or waiting until later."

"Jason called before he arrived. He asked where the utility closet was and where the thermostat was before he began and explained the work he would be performing. He ensured that I was not disrupted nor inconvenienced. And when he was done he explained that I would be emailed the receipt for my records."

"He was very professional, fixed my issue quickly. He did it understanding my budget and gave me suggestions to improve & finance the larger upgrades I want to make in the following years. He hooked my in as a customer for years!"

"The technicians did a good job and informative."

"Patiently checked out the system and addressed the problem found. Explained the issue to me and offered a solution quickly followed by a quotation."

"Technician quickly diagnosed the issue and provided solution."

"Ahmed is respectful to Co vid regulations and very helpful to show me how to operate my Nest thermostat"

"Pleasant young man who worked quietly and efficiently and did job. Then he explained what he did."

"Joe was great, and was very helpful!"

"Sean is very thorough, competent, courteous and left the place as clean afterward as when he arrived"

"Nice guy, was unfamiliar with our steam system"

"Friendly, professional and clean"

"4 years in a row now that you bring the wrong filter - multiple times each year - even though I call up and remind you that we've had this problem before"

"Quick answer."

"Friendly and knowledgeable tech. Chris."

"I am still waiting for the estimate that Marico said was going to be emailed to me. I have only received a customer satisfaction survey and a receipt for the service call. I have no idea the brand, warranty, or any other information regarding the hwh. He may have told me in person, but that is just not enough. I don't remember what he told me and I would like it in writing so that I can compare prices."

"Professional and comprehensive service Of all the Techs over the years I found Nick to be the the most competent and thorough Dont lose him ."

"Ryan was very thorough and went beyond..He had the air filter which he replaced but did not have humidifier filter. Told us he had used the last one at a previous customer. He said he would call a supplier since Fras Air was out of stock. He managed to get one and returned in about a half hour to replace. Thank you Ryan for outstanding customer service. Very much appreciated."

"The service technician (Ahmed) was great. Arrived on time, was very friendly and completed the work we requested."

"In all my years as a customer I am amazed at the quality of the technicians from your company. Across the many years, EVERY SINGLE TECH has been polite, courteous, and competent."

"William was very professional, courteous, and neat."

"Professional. Courteous. Explained things."

"Polite helpful gentleman"

"Both agents were very informative and helpful. Very quick to the point."

"He was very polite, answered my questions when I ask Did not leave a mess."

"Missed appoint"

"Both John and Joe were very thorough and professional. They did not try to pressure me into anything I dont need immediately."

"The technician was extremely thorough"

"Travis is a knowledgeable and competent technician and I feel confident about him servicing my heating and humidifier equipment."

"We called on Tuesday evening and the technician called back immediately and was there around 9:30 the next morning."

"Technician was very efficient and informative about what he was doing installing a Pure Air filter on our existing system."

"I was so impressed with Mike on every level, both professionally and personally. He has a love and dedication for his work. He should be the model for Frase/Air Service training. I would like to see Mike speaking with high school school students about the positive choice of Vocational education which the country so badly needs! His demeanor and command of the Engjish language is exceptional!"

"The technician analyzed the problem and set out to correct the problem."

"William was extremely knowledgeable and helpful"

"He was very kind and explained everything to me"

"Service was great and the tech explained everything clearly to me."

"I had an excellent Technician who was prompt, skilled and courteous"

"Nick & Josh were very professional and thorough and answered any questions I had"

"Will was awesome, he explained everything and was very professional."

"professional, on time and respectful"

"the company and technician showed us the greatest consideration and addresses all of our concerns"

"The water heater installed by Fras did not work until 3 service calls."

"Prompt, friendly service."

"Very professional and prompt"

"Joe was professional and did a great job."

"Joe is AWESOME! He explained everything to me me and taught me how to take care of my appliances. He was kind, smart and thorough."

"Service good and polite, but leak not found."

"Initial assessment was done quickly; replacement part was ordered and installed within 2 days."

"Ahmed was very professional and he did all that was needed to get me up and running on the same day. The Sales person who gave the offer for the appointment was also very helpful."

"The serviceman was excellent, considerate, and very professional. Just great. Cleared up what the problem was. More of a suggestion on what equipment would best fit correcting the situation would have been the cherry on the Sunday."

"Speed of service and friendly technician"

"Chad was very thourough, neat, and competant."

"Polite. Explained all to me. Moved furniture which was in way of pull down stairs, back in place."

"Everything was done in a timely fashion."

"quick, efficient, knowledgeable service!"

"No one ever should up."

"Overall good work, cleaned up nicely."

"Michael was very professional And courteous."

"Price for changing the wax seal under a toilet seat at $325? I did not even get a receipt despite requesting"

"exceptional service, customer friendly and really accommodated us when we had no air"

"Very knowledgeable & answered all my questions."

"Jason arrived as scheduled (calling ahead of time) and completed the work as promised, left NO MESS!"

"The job is still not complete; a change of filter is required. I feel the technician should have anticipated this possibility and had the needed filter on hand for installation. He did explain that the change is needed, and was very good about ensuring my system is OK until the filter can be installed."

"Competence, knowledgeble"

"Josh was extremely knowledgeable a d a great personality."

"Service was fast and professional."

"Diagnosed the problem, repair was described and based on that seemed to be a fair assessment, nothing suggested beyond what was needed"

"Ridiculously expensive"

"The issue that this team told me would cost me thousands of dollars to fix, was fixed the next day for 60 bucks by another specialist. And now I have AC on a really hot day. Im really disappointed. Fras-air is way too expensive and is only interested in money, not in a customer - from what I have seen"

"on time"

"Was advised that ducts where building up condensation becuase of temp change. Suggestion was to get humidifier and wrap duct work with insulation. I asked for a estimate to wrap duct work still have not recieved same even after followup witha a phone call."

"The technician was very polite, knowledgeable and skilled."

"Stan arrived on schedule, and was very polite and informative."

"Tech called when he was 20 minutes away Explained everything clearly. The CSR only gave the trip charge not the diagnostic fee. Which was an unexpected charge. Thats why I gave a 4 she was nice and pleasant to deal with but they need to be more clear on costs up front thats my only complaint"

"Answered all questions in a very professional and intellectual manner"

"Was very please d on both visits - 2 different Techs."

"Chad is respectable and professional"

"William quickly diagnosed the problem and fixed it"

"Punctual knowledgeable friendly wore a mask"

"He was very informative. Didn't rush."

"Technician was very nice."

"Very professional .. stayed until the job was completed.. very pleasant ."

"He was a few minutes late but once there fixed the problem and explained everything I asked."

"Service technician Nick came in did an excellent job, very polite and courteous. The screen measurements were a little bit off but he still managed to fix the vent perfectly in the space."

"Gave me the wrong furnace filter. Never returned my call to replace it."

"Tyler was on-time, knowledgeable, and was very safe about keeping his mask on"

"Our AC is only four years old, after being installed by Fras-Air. This is the second central AC/heating unit we have installed with the company (have been with you since 2001). We were pleased with the timely service and accommodation to our changing schedule (lost power for 6 days)."

"Michael is kind, friendly, knowledgeable, efficient, and an asset to your team. He thoroughly explained the defect in our A/C system and provided several options for repair. I couldn't be happier with his work!!"

"on time, on price"

"The price is still in expensive side."

"The outside temperature reading has never worked since installation (over a month ago). We have had two attempts for techs to fix it. The first time we were told to let it run/cyvv CB le for a while and maybe it will show up. This last time, two techs went over the unit settings with no resolution and it was determined they needed to call Lennox so left because they were not open for 20-30 mins. We were told we would receive a call back from the tech once they finished the call with Lennox. We never received that call. Everyone has been very pleasant and well intended, however follow through has been pretty poor after purchase and installation of the unit/items."

"Joe replaced the capacitor, and answered all my questions, I felt reassured my system was running correctly."

"Thorough, informative, and helpful. Followed COVID guidelines"

"J oe Howarth is a person of his word. He told us he would bring window A/C to keep us comfortable before installation of our new unit.He brought them that day.He also said he would visit during the installation of the new unit he did.Thanks Joe not many left of your kind.Your word is your bond.Great service."

"Its been over 2 weeks and I havent gotten a quote."

"This was a Planned Service visit to have this residential air conditioning system checked out. The system was functioning properly PRIOR to the technician's visit. The system was NOT functioning properly AFTER the technician's visit. A visit by a second technician was required to get the system to function properly again."

"Ryan Was Very Thorough With His Estimate On Replacing Furnace And Central Air. Other Ryan Did A Complete Check On AC Unit."

"I requested air conditioning and furnace tune up. The guy came and told me my furnace was 29 y o and dangerous to operate. He recommended replacement. He charged me $55 in addition to the $89 for the air conditioning tune up just for taking a look at it. After he left, I went and looked at the furnace. It clearly says it was manufactured in 2009! I called another company, their technician tuned up the furnace and everything was fine. Waste of money! I would not recommend Fras-air to anyone!"

"We tried to get someone in the evening when the problem occurred, but no one was available, so we didn't get help until the next morning."

"Ryan answered my questions and performed maintenance providing stellar service! Id like him to return for winter maintenance. Thank you, Ryan! -Frances"

"Very knowledgeable tech"

"Very satisfied with Ryan's knowledge and explanation of equipment I would need to satisfy repair. He was much more professional than a competing company I had in a day before to quote the job whose sales rep showed up without a mask & simply shrugged his shoulders when I said to him I take my family's safety more serious than most since my wife has pre-existing conditions that could complicate matters if she is exposed to virus. So, I was happy to see that the techncians & Ryan provided assurances regarding this even though I know it's not easy given that it's a hot job for employees to do. Frank was great when the job was done, very professional and I could see the quality of the work when complete. He definitely takes pride in his work and it shows."

"Will is great and efficient"

"Prompt response"

"Third technician was supposed to have come today between 1pm and 4 pm. It is 5:05pm. Not only he has not showed up but no one has even called to explain."

"The service was excellent. The technician was very cooperative and helpful in helping to understand what was done."

"The Technician's professionalism knowledge and efficiency."

"Very polite rep."

"Appointment scheduled online, but no one confirmed the appointment window requested. First indication was a tech stating he would be there in 10 minutes. No indication of any pricing was suggested until after the technition was 100% done with job. I thought $460 for 3 hrs of "service" with NO PARTS seemed an above avg hourly rate of ~ $150/hr."

"William responded on a Sunday morning and was able to restore our AC. He was great and very professional to work with. Keep up the good work!"

"my service man was knowledgeable and helpful. I liked him"

"By the way I made an appointment for them to complete the balance of the inspection yesterday. They were supposed to come between two and four today and nobody came. No problem just let me know and will get it done sometime in the future. Thank you"

"Very prompt. fixed the problem quickly and explained what had happened."

"Professional, courteous, cleaned up after installation."

"The tech was very nice and helpful and fixed the issue"

"Everything was handled professionally from start to finish"

"Talk to long to order parts"

"The problem of the apparatus making noise was not rectified"

"Joe was professional, courteous and knew what he was doing."

"The tech was thorough. He provided me with a price on a water heater there was high."

"Tech just tested the electrical functions and not the pressure in the lines."

"Came out very quickly and did a comprehensive good job"

"Steve was thorough as he spent the time to investigate my leak. He was able to initiate restoration services for me, which was so helpful."

"Technician was efficient, respectful of home, responsive to all concerns."

"They were both very capable technicians. Knowledgeable concerning the product, courteous and friendly."

"Larry was prompt, courteous and knowledgable in the service he provided."

"efficient and kind - didn't try to sell me extra stuff."

"came out same day and resolved the problem"

"Knowledgable and courteous agent"

"He resolved the problem for me and was able to keep the air conditioning functioning for me which I need for my health. There is still a small leak around the pipe for the drainage which is leaking on the floor. I believe that should be sealed."

"Technician very honest and knowable about what he was doing"

"Having to troubleshoot an issue back at my house in NJ while on a trip to California is no easy task. From the customer service rep on the phone to the technicians that went to my house I could not be more impressed. Everyone kept me informed on the phone and I felt as though everything was handled. I returned just in time for the install team lead by Matt. They were prompt, professional, courteous and provided a full debrief as to their work. They did an amazing job. I will be happy to recommend Fras-Air to my friends and family and will be utilizing your services for our furnace and AC system going forward."

"It was 93 degrees outside and my thermostat was not working.. This is a completely new unit installed in February of 2020. Within one hour of my call a technician was at the house, assessed the problem, fixed it and I had air conditioning again. Fras-Air provided excellent service in a very short time. Thank you."

"I've been doing business with them for almost 30 years. I am as impressed with their service, professionalism and integrity today as I was the first time I dealt with them. They stand behind their work and equipment. Had a problem with a HWH from five years ago and they went above and beyond to make it right. Steve and Marico's service and work were a testament to the quality and craftsmanship of the job they do. You would be hard pressed to find a better organization to satisfy your heating/cooling and plumbing needs."

"Steve is the best!"

"My brand new ac had issues 3 days after installation, costed me a day off from work because you guys couldn't keep the appointment, and the work took twice as long as originally quoted, and you intalled parts i didnt need because the sales person didn't know what the code was. Also after fixing the initial problem, the tech found more things that needed to be replaced and so im waiting for the techs to come out again."

"The service expert was clean, knowledgeable, and professional.And, he did a great job!!,"

"System was working when he left."

"Ahmed always does a great job."

"Great same day service."

"Salesman was here 7/8 to give me a quote for a new hot water heater. He gave me a printed sheet of paper from a catalog with pricing. Since last summer, Fras Air installed a new furnace and central air conditioning Lennox system at a cost of approximately $15,000, I asked if he could speak to management about a favorable price adjustment. He suggested that he go back to discuss an alternative price. One month later I have heard NOTHING so I assume Fras Air is not interested in this job. Since I have been using your company for the three years in my home and a major investment (which I am pleased with), I am disappointed in the way your company approached this price estimate. I guess I will have to speak to other contractors for an estimate."

"Satisfied with install, not satisfied with notification of the cost. I was quoted $189 and not told until it was completed that the cost more than doubled to $404.09!!!"

"Bob and Joe were both very professional and very concerned about our issues. Joe was very thorough in his work."

"In both maintenance visits this year (Javier and Joe) the technicians were knowledgeable, professional and courteous. They took the time to explain the issues and solutions."

"On time, courteous, explained and fixed problem."

"- Prompt (this time; this appt was a reschedule because the svc person did not arrive during the scheduled time slot for original appt- I waited 6 hours) - courteous -explained issues fully"

"They were respectful of our property and helped us figure out the best solution. They installed the faucet as agreed and ran through how to maintain it during the winter."

"good listener / skilled at diagnosing the problem / had the needed part on his truck / took time to explain the problem / all solved in < 30 min"

"Because it took many weeks before issue was resolved."

"Tech was professional. Called to let us know when he would arrive. Wore protective mask and booties. Explained what he did and what he found."

"Knowledgeable and friendly."

"Very professional and helpful."

"Courteous, knowledgeable and quickly found the problem and solved."

"Tech was knowledgeable and friendly."

"Service was great tech was on time"

"Joe was very straight forward and listened to my concerns. His work was clean and efficient."

"Since I have a plan, I didn't need to pay for a service call. Marico called and alerted me to his arrival in 15 min. When he arrived he was pleasant, respectful and educational - showing me how my outdoor water faucet pipe was clogged with mineral deposits impeding water flow which necessitated a replacement."

"Quick, honest and knowledgeable"

"Travis was courteous, knowledgeable, and very helpful."

"Efficient, pleasant explain problem."

"He was very clear in his answers to my questions and made sure that I was okay before he proceeded"

"Technician was very efficient"