Fras-Air/General Service Experts Reviews

"John is a friendly, knowledgeable tech who does a great job. It was a pleasure to have him in our house. He represents your company very well. John explained what he did in the maintenance of our furnace and answered all questions. A job very well done!"

"On Time & gave me very good tech info for my two heating systems!!"

"Jesse was fast and polite and very nice to have help us."

"Everything was explained very well"

"Technicians were very helpful and professional. There was a mix-up by the office. They did not communicate to the first technician that a pipe was supposed to be fixed in addition to the furnace check-up."

"Super professional and skilled!"

"The technician arrived ahead of time, took care of everything and was neat and professional."

"Excellent service."

"Came on time and checked all everything on furnace."

"Chad is very professional. He is the only technician I want working on my systems."

"They were prompt, efficient and friendly"

"Sal, knew what was wrong snd how to fix it."

"Excellent service, as usual."

"Chad was really nice and resolved the issue very quickly."

"Very professional"

"On time polite no hassle"

"Technician was prompt, professional and polite."

"I would have made it a 10 but my name was listed incorrectly, I requested a new contract with the correct spelling of my last name and have not received it as yet."

"Young man was timely, efficient , knowledgeable and did a thorough job."

"Chris is the best!"

"Johnny was a very knowledgeable, thorough and courteous technician."

"The service was timely and well executed."

"Professional, courteous technician. Notified me of his arrival time. Finished quickly."

"Tech on time, thorough, listened carefully"

"Gio and Sal were excellent, professional, and courteous. They explained what they were doing."

"came on time and seemed to know what he was doing"

"Polite, prompt technician. Always happy with the service"

"good work, reasonable price, next day service"

"Nobody's perfect but Fras-Air Reps are very good."

"Technician arrived on time and worked efficiently."

"Knowledgeable, detailed and polite"

"Ivan, the technician, was very knowledgeable friendly. He took his time to explain the items checked and services rendered."

"Chad was extremely helpful and thorough in explaining the issue and resolution"

"Problem reported was confirmed by technician and rectified by replacing defective motor. Prior two technicians visits did not addresses the problem I reported."

"Service Tech was professional and helpful"

"On time, answered questions, personable and knowledgeable."

"On time, efficient, friendly, knowledgable"

"Service person was thoughtful, communicated well, and responded to my questions. My only feedback is that this was a planned service and would like the service person to plan for my trip and have the filter my system needs in his truck. He did not and now we need someone to come back."

"COVERED THE STATUS OF THE FURNACE VERY WELL WITH ME."

"Error message not cleared Smart Alert - Modes: Heating or Cooling System is unable to persistently meet set point. There may be a component that requires attention. Examples: Dirty Filter, Low Freon charge, bad TXV etc. alert code:901 time:21:52 date:Sep 4, 2021 clear"

"The individual who perform my service was very knowledgble and courteous."

"Ryan was excellent."

"Prompt friendly service well done"

"Arrived at the early end of the timeframe given, after calling ahead."

"Travis was knowledgeable and professional."

"Technician was on time and communicated with me about when he would be at my home. He wore a mask and covered his shoes before entering my house. He was efficient and quickly diagnosed a potential problem part with my furnace."

"the technician was polite, knowledgable and efficient."

"Ryan did a great job, fast and efficient. Nice guy also"

"Quick and efficient."

"John did a great job, and explained things thoroughly"

"Came with in the time frame given, introduced himself at the start of the call & on arrival , along with the new employee, did the work efficiently. Told me what they did, took the pipes outside to be cleaned. Cleaned up after themselves."

"Technician was very knowledgeable and did not hesitate to answer my questions."

"Tech diagnosed issue and proposed solution"

"Needed 3 visits to install toilet that developed a leak. Problem correctly diagnosed and new tank installed. Third plumber very professional and clean - used drop cloths (which the first two did not) to protect wood floor). Second plumber scratched toilet seat which resulted in overall 9 score. Otherwise the third plumber receives a 10."

"Prompt (same day) response to my call"

"Explained what they were going to do & offered solutions to on going issues"

"Staff very professional and courteous with an assumption that they do their jobs well."

"Chris was very thorough and knowledgeable"

"He seemed to know what he was doing; when I asked him questions, he always had an immediate rational answer."

"The humidifier discharge tube is filled with dark murky water. The technician was unable to clean that tube out"

"I was given an appointment the day after I called and the techs couldn't have been more pleasant. They found the trouble immediately and worked with me to find the most economical solution to my issues."

"Chris very helpful pointing out the problem I was having with my furnace."

"Excellent Service"

"Very polite and courteous - Ryan was terrific but the subsequent rating is driven by the bad experience I had on the prior visit with your sales rep and is making me question continuing to use your services. As noted before, Ryan was terrific but not my prior experience."

"competence"

"Ahmed, the service technician was knowledgeable, safety-focused, neat and orderly when performing the work and courteous."

"I made a request, they looked into and fixed what was wrong. I have been very satisfied. The technician that came in April didn't do anything and may have led to my problem with a broken fuse with the a/c in the summertime."

"Quiet efficient spoke English"

"Great work"

"All work was done very well"

"Travis always does a great job servicing my heater and humidifier preparing my units for the winter months."

"Timely arrival, friendly, knowledgeable (answered all my questions thoroughly) neat and clean, totally professional service!"

"Prompt, thorough and finished work quickly."

"Stanley was prompt and extremely professional. Im very pleased with his work. My new faucet is working perfectly. If and when I need plumbing services again, I hope Stanley will be available."

"Gerard came out on a Saturday night and fixed our AC quickly and efficiently. He was professional and courteous."

"Technicians did a great job"

"Marico was very thoughtful, respectful and knowledgeable. He did a very nice job in replacing the condensate pump that stopped working after only 4 months. My only criticism is that he was not told ahead of time what kind of pump he needed to replace, despite my having made that clear to the persons on the phone when I called for an appointment. Fortunately, he was carrying the correct pump with him. We appreciate that there was no charge for the new pump."

"Frank was great explained everything. Quality worker."

"After numerous service calls to fix my unit (over 10 with multiple service reps), Will came out and diagnosed the problem immediately. He installed a ground on the transformer. The unit has been work perfectly since. This was a very frustrating process to get this issue resolved."

"I have been with Fras-Air for over 40 years and I have always had excellent service. The technicians are always friendly and knowledgeable. Todays technician, Ryan Sapp, excellent."

"He was able to help me under very stressful conditions"

"Tech was on-time, polite and efficient"

"Called after the storm and requested a call from a tech as water was coming up into the back yard. Within 15 minutes Travis called and told me how to shut off all the power to the heating and air unit. The following Wednesday I called and spoke to Cheyenne who set me up with an appointment on Friday between 2-5 pm. John arrived at 3 pm - checked the outside unit cleaning up the debris around it, turned on all the equipment and made sure both heating and air worked; then ensured all the settings on the thermostat were correct. This is customer service."

"Professionalism and thoroughness of staff; value of services"

"Frank and Juan arrived earlier than expected and were very courteous, friendly, helpful, efficient and professional. They did an amazing job!"

"On time, professional and courteous"

"competent friendly courteous"

"They explained everything they were going to do"

"Service person arrived as scheduled and efficient in their work. They did diagnostic testing to determine if there were any problems with the system and quickly identified the one issue (a small mount of water in the bottom of the blower housing). We corrected that, retested the furnace, and he was done. No drama or hype. So suggestion of impending doom in an attempt to upsell (as is too common among Fras-Air service techs)."

"1) My heat pump was installed on 11/2/2020 by Fras-Air. For the first year, a service contract on our Fras-Air heat pump system was included. Fras-Air never explained to me that service on our heat pump system required two separate visits by a Service Experts - one for the AC and one for the heating unit. 2) After the technician serviced our unit on 9/8/2021, Fras-Air called me stating that the recommended air/UV bulb replacement kit would cost $307! I was told by Fras-Air that an annual service contact includes parts and labor so why the charge? 3) When the technician was here for the annual service on 9/8/2021 I told him that our UV bulb was at 20% - as per our IComfort thermostat. He said that it did not need replacing as that 20% reflects the usage time, not the actual bulb efficiency. When it reads 0% it will reset back to 100% - I was told. Please confirm. 4) As an annual service contract customer, I feel that Fras-Air (or Service Experts) should provide customers with a checklist filled out by the technician as to what exactly was done during the service. 5) In regards to #4 above, the customer receipt (#0180793) I received from Fras-Air lacks details, except for the technician's notes. So basically, while I feel Travis did an excellent job I am not satisfied with how Fras-Air (Service Experts) is handling their service contract customers. Our decision whether or not to renew depends on your response to my concerns. Thank you very much."

"Very Polite Provided information on the procedure"

"Timely, professional, answered my questions and heard my concerns"

"they were here shortly I called & made the app.mike was very friendly & informative."

"Took six days before repair technician came out. Possibly it was due to flooding back log"

"Still waiting on next steps."

"Quick and efficient"

"The guys for the hot water heater were very professional and did a great. Im so happy to have hot water again. As far as the ac guy he was reserved but nice, however he did not go out to look at the outside unit and did not mention when we can have the ac replaced."

"Very attentive, informative, respectful, polite."

"When I called, I was told a technician would be out on Sunday and would call first. That is exactly what happened. In addition to lighting my hot water heater's pilot, he also installed a new sump pump which gives me peace of mind."

"Several technicians installed new HVAC system. They knew what they were doing, efficient and just nice guys."

"Thought the repairs were a bit pricey?"

"Very satisfied overall with replacement of HVAC system."

"Came on time and solved problem"

"Very prompt, informative"

"did the work in a timely manner and the squeal in our pipes its gone"

"Jay diagnosed problem correctly & made permanent fix to problem"

"exactly to our needs"

"John was thorough. He took time to explain and answer my questions."

"Im satisfied with the services provided with FrasAir, however there has been some pricing issues and also it took many years and a lot of back and forth to grant me the free maintenance service promised at the time of purchase"

"Showed up on time, and did a great job. Left the job site clean and neat."

"John was very professional and went above and beyond."

"Sal seemed very competent and was friendly and easy to work with."

"Sal was very knowledgeable, efficient and courteous. It was a pleasure doing business with him."

"Friendly, Professional service."

"Responded to my call within an hour, technician was knowledgeable and fixed the problem quickly."

"Fixed repair problem, diagnosed additional air flow issue and reprogrammed thermostat for proper air flow releving over pressurized dust work and noise generated."

"The tech was really nice and knowledgeable"

"Steve is very responsive, professional and personable."

"quick efficient service"

"solved the issue quickly"

"This is not a reflection on the technicians that came. They were given the wrong replacement filter. Also, the original technician that came misdiagnosed the problem. One of the technicians that came found that it wasn't the fan that was the issue, it was the compressor. The filter problem was resolved the same day. However, the noisy compressor was not since the part had to be ordered. It has now been 10 days and no one has contacted me about replacing the part or rescheduling."

"Very helpful!"

"Everyone was very professional and friendly. It was refreshing to encounter workers like that!"

"Good and timely work"

"Tech was prompt, professional and courteous."

"Ivan was polite and friendly. Got the job done quickly."

"Mike, chad, Will and John.. makes your company looks good. this guys amazes me with their hard work and professionalism. Service manager Adam lied to me and i don't want to ever see him at my house again. However, service manager Bob corrected the issue Adam lied about. *** One guy action can ruin a good company reputation, especially on social media. Am glad i met other good guys from your company.. some people don't have that opportunity. Thanks for your great services, Stanley"

"Sal and his intern were professional, thorough, and explained in detail what they were doing."

"The guy who came fireplace was excellent. He was willing to work with us to make everything work and got the situation fixed both times. He was also very professional and wore a mask which we greatly appreciate it."

"??????????"

"They came at the first hour of the 4 hour window they gave me, the tech was very good at explaining my problem and what options I had, I got a call both times before they got here."

"Work always goes well no complaints"

"It appears that the job was done properly, but I do have a question or two."

"Joe was great! He was polite, knowledgeable and quick to diagnose and determine the problem."

"on a saturday, the hillsborough office was able to schedule me same day, Will called ahead, arrived ontime, walked into an outage situation that required problem solving skills, was able to come up with a solution for us and had the tools/replacement parts on the truck to apply his repair."

"He came out on the day I called. He came back the next day and put in a new water heater. Service was fast. He explained how to operate the new heater afterwards."

"Gerald was amazing. Arrived quickly to the house and helped me and my husband when our ac in our first purchased home went down."

"Tech Kurt was professional and attentive"

"Came in, checked all the obvious (which I had already done but), confirmed my check, went outside to compression/motor and quickly identified source of "outage". Replaced capacitor and ensured start up and cooling in effect. Very professional and informative."

"They came as stated and went straight to work and were well prepared for the task. They caused no problems and cleaned up after themselves."

"Very honest and concerned about our problem. Explained everything to me."

"Gerald and his assistant persevered until they found the problem."

"Very thorough work and good explanation of the heating cooling system condition"

"David is our go to guy now. I Want to tell you how superbly pleased I am with Fras-air! It started with a technician and unfortunately I forget his name. He was the kindest soul but for circumstances beyond his control he couldn't help me but referred me to David who came to meet me the same day! I have had a new hvac installed and the guys were great. I've had a plumber who was also great and then David came back for an issue. So in all this experience I will forever be in your debt. The great kindness and expertise you people have is comforting! I will never go anywhere else! I'd like to express my gratitude for everyone's help,especially from David who's overseen everything! You are all very fair minded and helpful and beyond crazy skilled and knowledgeable! Also know that the woman I talked to for the initial contact was what sold me on having your company out,so without her I wouldn't have known how great your company is! Kudos to EVERYONE! Thank you"

"arrived on time, fixed the problems"

"I phoned for service as I missed my annual maintenance in 2020 and 2021, service was right on time as a heat wave was coming."

"Ryan was very knowledgeable and through."

"Knowledgeable technision who always corrects any issues I have."

"Very nice and knowedgable"

"Office consistently has disregarded requests re service vs maintenance. Technicians however, especially Andrew are usually great. usually"

"Room temp currently 75 while set for 66. Same unit is DRIPPING requiring another service call. Feel i was overcharged on price of 2 lbs refrigerant."

"Waited 5 days with no ac and paid 99 for nothing. 1 person came saturday said transformer is the problem. Ordered transformer. 3 people came back Weds. installed transformer. Still not working. No idea what to do. Did not fix it. Suggested replace everything. Called somebody else after they left and 1 person fixed it in 15mins. Literally just opened and checked wires in the power outlet which youre techs didnt even bother to check."

"Stan was very capable and explained what actions he might have to do and also gave me estimates of the costs depending on how many actions he might have to take to clear the drain clog in my laundry and kitchen."

"Ahmed is a very polite and is very efficient at his job. My daughter and I always ask to have him come to our homes"

"methodical and capable technician"

"He listened to me describe the problem. We'd already figured out where the water was coming from, but not from what. Informed me of charges involved. Repaired quickly."

"Timely, efficient, professional, informative, friendly"

"Great service. On time, and fast"

"Knowledgable, personable, on time, efficient."

"Efficient, courteous, took time to explain what he was doing"

"Did good job"

"timeliness service"

"Technician bry good, but had to call in reference to this issue 2x in 3 months"

"Same day service with good results."

"."

"Found a small gas leak and fixed it promptly, no charge with service contract."

"Customer was very knowledgeable of the issue. Resolved it quick and offered tips and ideas on how to avoid issue from reoccurring"

"Fras air techs are in time and pleasant- and do a good job"

"he keeps me informed about what I need to maintain my air and heating going ."

"Fras as a company never fails to disappoint with its untrained office employees, lack of organization, and abysmal customer service. Our technician was great this time, but that is the only positive thing to say about our experience."

"The tech was very knowledgeable an answered all my questions"

"Michael was kind, professional, knowledgeable, and answered my questions with experience and clarity. The office team/scheduling was a pleasure to work with, and were professional and knowledgeable."

"Pleasant and professional"

"Joe was excellent. He was extremely diligent, personable and is also very knowledgeable"

"Jason was very knowledgeable and friendly and explained in detail everything he was doing."

"Jason figured out what the problem was, which two previous technicians did not. He got your company to order the parts and did the installation several days later. He also told me how to get the a/c working (temporarily) if it quit before the parts were installed."

"Joe was AWESOME. Knew exactly how to fix the issue and was quick and responsive. Followed up, was great."

"Chad was on time and very helpful and professional."

"Jason did a fast & first class job!"

"Fast response. Knowledgeable tech. Part was on the truck."

"gave good advice and suggestions based on our needs"

"Takes time to converse by answering customer's questions and suggesting ideas for care of product. Does it with a smile!"

"He was very knowledgeable and pleasant. He was focused on doing his job well and he was very business-like."

"The technician did a great job of quickly resolving the problem, which I really appreciated! Would have rated a 10 except that I had to go outside to the truck as he was leaving to ask about the problem resolution, and there was some drilling debris left over at the unit. None of that is a big deal since getting the issue resolved quickly and effectively was my #1 concern."

"Very friendly guys who fixed the issue quickly."

"Tod was great. He inspired confidence in his abilities and was extremely polite as well."

"Tyler explained the service and was very responsive to my questions"

"1/ Left the AC system in worse condition before Fras-Air team visit to the house 2/ Came with a mindset to sell and not repair 3/ had to call another service to add refrigerant to one system 4/ the business service manager "Don" never called back to the voicemail left at his office no. I would like a refund for the charges paid for the visit."

"Jay talked us through both issues."

"They came out on a Sunday when my AC stopped working."

"It would be great if the service also included cleaning out the Little Giant pump reservoir."

"Reinforced duct insulation."

"Andrew our technical was wonderful. Very thorugh, explained things extremely well and was very respectful and professional"

"He worked very hard and very thoughtfully."

"Knowledge"

"Ivan was friendly, and very efficient."

"Technician was thorough, informative, and a good worker"

"He came in, was respectful, did his job, told me what he did, then left"

"We did not fully understand what the work being performed was. Had to ask a lot of questions but communication could have been better. Was told to have fuses replacee because they were copper pipes where fuses were, but when we checked, they are not copper pipes, they are fuses. The fuses look like copper pipes but that is their design. I would think an hvac expert would know this. I still don't understand what was done as part of the tune up."

"Andrew in sales and the technicians that did the install were EXCELLENT. Extremely professional and courteous. Were very relieved we went with Fras-Air."

"He was thorough and told me all the issues up front."

"Prompt service and fixed the problem."

"Chris was polite and professional."

"Joe is very knowledgeable in the trade and is a pleasure to deal with."

"John`s service was excellent. However, John diagnosed the cause of the insufficient cooling was the system needed a couple of lbs of coolant but your technician was here around a month ago for the summer service under contract, he should have checked the coolant, found it low, and corrected it. Since the cooling performance after John's fix is significantly better than it has been in at least a year, the problem was there on the June service visit!"

"Tech was very helpful. Went out of his way to make sure job was done with correct material."

"Problem not fixed, on the next hot day of 85 degrees my ac could not get below 73 degrees."

"Called to setup appointment for quote for new HVAC system. I dont think anyone got back to me yet?"

"Smooth process, quick turnaround to replace HVAC system, all the sales and technical folks were easy to deal with."

"Been very prompt, helpful, went above and beyond to get us the right unit"

"Prompt, courteous service"

"Always feel confident that my problem will be solved."

"This installation took all day and involved several people- David Kilano, Will Ward, and Chris Locasto. Well done- after the installation they balanced the system and made it operate perfectly in our home. Again, Well Done."

"Tech was very helpful in answering all my questions. Very knowledgeable and took care of everything that was a concern."

"This was the third time you rescheduled my appointment."

"We have 4 year old Fras-Air installed Mitsubishi system. Waited 2 weeks for service man to arrive. He checked coils and filter and said any other work needs to be done by Mitsubishi. I called Mitsubishi and they said they don't send repair people to homes. Use the company that installed the system. Well, that's a vicious cycle, right? Do you have a Mitsubishi repair person who can check my system?"

"Air Conditioner works and the service was complete"

"Thorough, helpful, explained fully"

"Dan was very attentive and considerate"

"I had a very old unit that still worked. Your technician did something to it and it no longer works. I regret getting your service and will be very vocal to all my friends, neighbors, and anyone I know to stay away from your services."

"Joe did a great job diagnosing the problem and fixing it!"

"Fast response (even after 6:00PM). Quick repair. The tech was great"

"The technician was knowledgeable and thorough."

"Job was done as expected and everything was fixed properly with good update on status of system. Technician was pleasant."

"Chad was very helpful but the problem is not solved"

"Efficient, effective, timely."

"Chad quickly diagnosed the problem, knew what was needed to address the problem and successfully remediated the problem."

"Fast, efficient and courteous"

"Satisfied and very informative."

"Ivan, went above to troubleshoot and solve the problem with the furnace and air-conditioning unit thermostat. I commend him for us to deal with his due diligence and effort."

"Technicians were courteous friendly and efficient."

"Technician diagnosed the problem and had to order a part the first visit. Once part was available came and completed the repair."

"The maintenance person was polite, helpful, answered my questions and was very informed."

"Technician was courteous and knowledgeable. Took care of problem quickly."

"Called ahead, arrived when stated, completed work and provided feedback."

"Travis was on time and respectful of property and pleasant"

"Very courteous and helpful"

"Technician arrived same day, helpfully described what was going on and quickly resolved issue"

"Work was done as planned but later in the day than planned."

"very professional"

"Tech was professional and went about his business in a quiet, careful way."

"Technician was friendly and very knowledgeable and fixed everything that I requested plus more"

"Personable & efficient tech"

"He called when he was 20 minutes away. Most importantly, he fixed the problem."

"The service consultants are professional and knowledgeable."

"Friendly, informed,"

"Service was obtained in hours, on time and very efficiently."

"Joe, and Jen who he was training, were very professional and considerate. They did a very through job and even gave me some good tips for keeping the units in proper working order"

"Technician seemed very thorough, very polite, very willing to answer any questions asked. When I heard Sal explaining things to the trainee, Sal answered with patience and seemed to be doing a good job as a teacher of the new man. Since there was no other place for comments, I would add the following. Sal arrived exactly as scheduled BUT this service call had been cancelled by you about a month ago and had to be rescheduled. You called us ONE HOUR BEFORE the scheduled service window to cancel. I did not even get a "sorry" or an explanation. I probably would have been changed if I gave you one hour's notice of cancelation!!!"

"Knowledgeable and honest about the problem."

"The tech was very knowledgeable and thorough. But the next day I heard the pump for theater overflow running continuously. I saw it was not pumping water out. I took the unit apart & pump was working. To me it seems the tubing is plugged. I can see where this was an easy to make oversight. I had to put a large pail at end of pipe and empty every 12 hours. My only complaint is when I called Frasair they said They could not get a tech back here for 6 days. Mean while I have to watch the water level or have it run onto the cellar floor. This I think is unacceptable. I have had Frasair for 22 years and otherwise have had no complaint."

"Chad had an excellent ability to gather the facts and diagnose the issue"

"Knowledgeable plumber with latest tech."

"Plumber was great. Did a great job. Would have given 10 if cost was lower."

"Marico seemed to be very methodical in testing and servicing our two air conditioning units. He was pleasant, answered my questions simply and completely."

"Travis always does a very good job of servicing my air conditioning equipment."

"Very professional and efficient."

"Good work"

"Very polite and fast working technician."

"I could not thank more.. technician came right on time, fixed the ac and with very reasonable charge. This is all on the July 4th holiday. Thank you ..thank you.."

"The installation was completed smoothly and quickly, the area was left as clean as possible, and the installers were wonderfully polite and considerate. I do wish I had received more information about the new thermostat, which seems to have a mind of its own."

"Tyler was very helpful and knowledgable"

"I had to have a second technician come out due to the first one solving one problem but not both. He was great and very friendly and did the work quickly."

"well done"

"Will did our service repair. He was the best."

"The technician was professional but the price quoted was a bit expensive."

"verry poliet"

"Joe and his trainee, Andrew provided great service on a very hot day. Can not imagine how hot it was in the attic. They replaced the capacitor giving me an option of which one to get, I chose the one with the 5 year warranty."

"Unit ran ok for a while then started not cooling correctly again; and condensation started dripping from ceiling register in bathroom."

"I had 3 different service reps out this week to diagnose my A/C issue. All came outside the time window I was quoted making it very difficult to plan for at home. I had to call each time to confirm whether they were still coming. Despite specifying that the issue happens when it is hottest out during the middle of the day, they all came in the evening when the unit seems to work better. They all also had a different interpretation of what the problem might be. All the reps were professional and nice guys but I got no resolution from their visits except the last rep who was the most experience and credible. Pretty disappointing experience overall."

"Great service. On time professional. Explained his work and findings"

"#1 arrived within scheduled time #2 explained what he would be doing #3 worked efficiently"