Fras-Air/General Service Experts Reviews

"Tech was courteous and thorough while checking the two systems. He found two problems with the downstairs unit and promptly brought them to our attention. He called the office and they will be sending us a quote for replacement parts."

"Your service people are always courteous and friendly. I am always able to get a real person on the phone when I call. The equipment you installed works really well."

"Alfonso was very courteous and professional."

"I have hot water now"

"Neat and tidy and told me all and showed my photos."

"Technician took his time with the maintenance. He was very thorough. Explained everything to me in detail. He was prompt."

"Very professional. From the person who called this morning telling me the technician might be late, to the politeness and professionalism of the technician himself"

"Did very good job"

"Met expectations Friendly Answered all my questions"

"Informative and Professional"

"Felt technician was well trained."

"Great technicians that do quality work, keep me in the loop regarding their arrival, and arrive on time"

"Professional and friendly came when supposed to"

"Jose was great! He was very courteous and friendly. He is very detail oriented and provided great advice. He did an excellent job maintaining my 4 furnaces! I signed up for membership because of him!"

"Troy addressed all of my questions and answered them with great expertise and knowledge. He was sensitive to my concerns and was understanding."

"Juan and Joshua were professional and did a great job . They cleaned up, too."

"10 good service."

"Sal did a great job, it is fixed."

"Technician was informative, professional, polite, and courteous"

"We waited weeks for the part and service. Meanwhile, I called the office in two different weeks for an update requesting a call back, but no response. Lennox parts stores including Levittown, PA stated they had this evaporator coil in stock and it's a part that's easily obtained, but I was told there was a delay. This delay caused the refrigerant to be half a pound low--after spending almost $1000 in August to replace/dye test/refill ($633, $307) --and we were charged for a full pound, which I feel should be removed from the bill. Also, after unreasonable back-and-forth with the company and Lennox about the extended warranty on the original 'lawsuit' coil--where Lennox claimed they 'didn't have' our online registration for the 10 year extension--the tech did not give any paperwork on the new coil, nor was the online consumer registration which caused so much trouble even mentioned. My wife had to ask for a product manual and walk out to his truck to get it. I paged through the manual to find the same online registration setup that caused so many problems in the first place. This time, online registration will be both screenshot and filmed so we don't have to go through so much aggravation attempting to use it."

"Alfonso did a very thorough job and answered any questions I had."

"Brandon provided excellent service, however he doesn't know anything about Heat Pumps and was lost and confused during the service call. Even the supervisor who came out had did not know anything about heat pumps and sat in his car. Brandon thinks there may be a problem with one of the heat pumps, however he didn't realize that the Heat Pump is a split system. This service normally takes between 45 mins to 1 hr, however today was over 2 hours due to the above comments. The scheduled time was 12pm to 4 pm and Brandon arrived at 10:25AM, at least he called first as I was out. The customer service representative didn't provide the correct information for the technician, and he was told it was one A/C system when my contract is clearly for two Heat Pump systems. Not sure if this was the reason Brandon was sent out. Please send out people that have worked on these systems before as it will save you and me time. Brandon is a friendly and responsible technician, this job was outside his wheelhouse and expertise."

"Tech did a great job and answered all the questions I had"

"Ivan was very nice and knew what to do."

"Because only Bo Derek is a 10."

"Professional and courteous"

"Very efficient. On time."

"Jordan was professional and thorough"

"They are prompt and courteous when setting up appt."

"Knowledgeable, experienced and skilled in installing a water heater. Very pleasant personality."

"Both technicians, Julio and Jorge, were very courteous, respectful, and polite. They were on time and were very professional. They did an excellent job."

"The perseverance of this young man to determine the cause of the problem was remarkable."

"The technician was nice and polite. However I wish a more experienced technician would do my service in the future."

"He was polite and knowledgeable!"

"Elliot showed up on time and texted me 30 minutes in advance to confirm he was on his way. He was very engaging and knowledgeable and listened well to my concerns and questions. He clearly explained the different options for replacing our furnace and air conditioner and provided an estimate before leaving."

"Both men were very knowledgeable and efficient and knew what to do."

"Very professional and Advantage member"

"Was on time, serviced my furnace"

"Affonso was professional, polite and very knowledgeable, he explained in detail the condition of my system and what tasks he perfomed. Very pleased to have him here."

"He was trying hard to fix our heater."

"He was very polite and answer my questions"

"He did the job, he did it quickly, very efficiently and seemed to know what he was doing without hesitation. He was courteous and neat, as well as knowledgeable."

"Prompt, courteous, knowledgeable and helpful"

"Efficient knowledgeable professional polite"

"Friendly, professional and knowledgeable service expert."

"Troy was able to come out within a short time of my call. He confirmed my problem of a leaking water heater. after he arrived. He advised me to purchase a new water heater, as the one I had was 13 years old and would continue to be a huge problem."

"Your technician solved the problem for me so the furnace is running fine now"

"Because Salvatore knows very well his job and is very well trained"

"Sean always provides excellent technical service and great follow up"

"Brandon was very pleasant and informative explaining what my furnace needs were to help it run more efficiently."

"Fras-Air was new to me and once I signed up with Jordan a number of years ago I believe it is one of the best decisions I ever made. I just love the service and the dependability. ANything goes wrong, it gets addressed and fixed promptly. I have recommended a number of people to Fras-Air and will continue to do so. Alfred Estime, the technician, was prompt and courteous and answered my questions and very pleasant to work with. Please keep the same quality products and people as those two things are most important to most customers I hear from."

"Very professional and shared all info on condition of unit"

"I did NOT receive a write up of what work was done or a credit card receipt for the purchase 5hat was made . This is extremely important to me. Please send this to me immediately. Thank you."

"Tech cared about my situation, answered questions intelligently, and was thorough."

"Jason Atwell was professional and knowledgeable - great job!"

"Oswaldo was very helpful and he explained things to us so that we could understand how the unit works."

"On time. Pleasant Explained what he did"

"Israel was very knowledgeable,courteous and responsive to our needs Will definetly ask for him in the future"

"Great service provided"

"Showed professionalism"

"The Tecs were very well informed told me a lot of important information. They were very helpful and polite."

"Tech guy was very knowledgeable, gave me advice I had not heard before."

"Always very responsive. Appointment was set up right away. The Tech, Sal, was professional and friendly."

"Luke arrived asap (he called to let me know and quickly and thoroughly diagnosed the issue and made the necessary fix."

"The plumber, Jean Lima, did a fine job. He was respectful of our property and did good, neat work. The price quoted was way too high: Over $1000.00 for 1 hour's routine work. Sorry-way too high! We have been HVAC customers with FrasAir for 18 years, and I expected there would be much fairer pricing or a significant discount. If we didn't have a badly leaking faucet to repair, I would not have signed the contract, and then called another plumber."

"I am always extremely satisfied with Fras-Airs services both in their technicians and their office personnel."

"I always find your company helpful and professional. I often recommend them when the conversation turns to heating or air."

"The tech was informative and polite. He gave me some extra info about the system that I did not know."

"Dave was nice knowledgeable and respectful of my home."

"he was punctual came on schedule also was answered. all our questions. efficient and neat work."

"Very dependable"

"Service was fine. This was the second or third time the tech came with a trainee. I have no problem with that, except it took much longer because of the training Johnny was providing"

"The 2 gentlemen that arrived at my home were on time, respectful, and diligent about the work that they did"

"Professional and quick"

"On time, fast, efficient"

"Prompt service. Same technician that did previous job (replacing two evaporator coils) returned to check that both AC systems were working properly and not leaking very expensive coolant."

"Great communication from Technician"

"Travis Langston serviced my heating unit and humidifier. Travis always is very friendly, professional and does an excellent job of preparing my equipment for the winter months!"

"Serviceman very efficient, friendly and knowledgeable."

"Jordan and Elliot were great! Very efficient, on time, called ahead, gave estimates for future services, and were extremely friendly."

"Excellent service"

"Joe is very professional and was very knowledgeable about our system. We needed a new thermostat and Joe was able to get it and install. Works perfectly. We have been with your company for years and now my children also use your company. I cannot answer the last question because I do not use anyone else."

"He was courteous, we knew each other from previous visits on our systems. He replaced the filters I purchased for the furnace."

"We are still waiting for Andrew's proposal for replacing just the air conditioning system and a proposal for replacing the ac system plus the furnace. We liked Andrew very much but have not received the proposals as of yet."

"Jason did an excellent job. He is knowledgeable, concerned about solving our problem, pleasant and neat!"

"Service call was on time. He was neat and friendly. . No complaints."

"Salvatore answered all my questions about what he was doing, he was efficient and went about doing his work, he was respectful to me and my home, he let me know what he was going to do and what he needed to check."

"Need to see if my hvac system over time stays working"

"Troy worked very efficiently and kept me up-to-date on all progress while the maintenance was being performed."

"polite and knowledgeable"

"On first contact, I was asked to show proof that I had paid for the maintenance service. After I printed out a receipt, tech disappeared for 10 minutes and said that he had to contact his supervisor. When he came back, he said that it was confirmed that I paid for the service. So why was I asked for proof? And why was this an issue at all? The fact that a tech showed up indicates to me that I obviously paid. This episode diminishes my opinion of Fras-Air."

"Jayson Crubaugh's furnace mainenance went well. He updated us regarding our unit. He did a professional job. Jason was very knowledgeable and very pleasant with whom to work."

"Very professional and gave updates of service performed"

"Israel demonstrated professionalism during his maintenance visit today. Glad Im a customer and have a solid maintenance plan."

"Alfred was great! Very efficient and knowledgeable!"

"We did not have any service done yet but Jason diagnosed our problem and very clearly explained what would need to be done to fix it. We are getting quotes from other services so we don't know where your quote falls. Also you only offer Lennox."

"Troy took charge of the problem, devised the solution, made every effort to expedite its implementation, and executed that solution as soon as he could. The quality of the work is excellent, moreover, and he was a pleasure to deal with throughout. He renewed my full faith in Fras-Air & is clearly a caring person and a top-notch professional."

"Very good service."

"I requested a water test and no report was given to me"

"Sal was very respectful, and fast!"

"Alfonso was very professional and it appears all the work was done well."

"Came in during the time he had promised. Appreciated the call ahead of time too. Very polite, professional, and friendly. Performed the work I expected without any concern"

"Technician was excellent Johnny Carroll"

"Ivan was great!"

"Technician was great."

"Prompt, friendly, knowledgeable, and courteous ."

"Israel was prompt and friendly and answered all my questions."

"Communicative, friendly and helpful"

"They checked everything and did the best to make sure all was working right!"

"I had questions about my new S 40 Lennox thermostat, which Sean installed on 9/11. Everything is working perfectly"

"James explained my system to me and answered all my questions. Just moved to this location."

"Travis made all the difference. I have been a customer for decades and Travis has been the best. Knowledgeable, Friendly, and a great representation of your brand."

"Friendly informative and thorough"

"As I mentioned in Google review, hes very respectful to my house and he gave me a great recommendation on water safety"

"Israel was prompt, friendly and very informative of the service being provided. He was eager to hear any questions I may have had. Israel left the work area cleaner than it was prior to his arrival. He is truly a wonderful addition to your company."

"Alfonso kept me informed of what was being done. Hes very knowledgeable & professional."

"excellent service"

"James Canada was the most respectful, friendly and most thorough technician I have ever had! If possible, I would love for him to be our serviced always. He was kind, pleasant and very knowledgeable. This man definitely DESERVES a raise. Thank you for sending him and please continue to do so!!"

"Service tech Luke was very thorough in dx and remedying the plumbing problem, he was very professional and knowledgeable, and answered all my questions and concerns"

"Very detailed review of everything with good advice."

"Basement door and lights were left open/on after he was done. An oversight Im sure but Im glad I checked. I dont need critters getting into my basement!"

"Technician Brandon Jones was very efficient, knowledgeable and very friendly."

"On time, efficiency knowledgeable"

"No problem at all."

"Everything from scheduling an appointment, to having our products serviced is done in a timely, professional and friendly manner."

"My technician Sean, was kind, courteous, and professional. He worked diligently to solve the problem going the extra mile. I was very pleased with the service and level of knowledge."

"John was excellent...knowledgeable, courteous, professional"

"Tech was on time and did a great job!"

"Great Service from Travis"

"Good service, always prompt and courteous"

"Chris and Jay were very friendly and professional. They answered all of my questions regarding our HVAC system thoroughly, and they had the system up and running in less than an hour!"

"Very satisfied"

"Chris Locasto and another employee (an expert electrical technician) resolved the issue efficiently."

"prompt response, on time appointment, professional se"

"James was professional and really good at explaining what he was doing."

"Was knowledgeable, did a great job cleaning and servicing the unit. Answered any questions we had."

"On 8.17.23 when your tech injected dye and refrigerant in the system with 900 dollars told me that in two weeks , your will come back and check the leaks. No one came and I have to call for another appointment and pay Additional 88 USD. Guys didn't do anything. I have to call another day and schedule another appointment... waste of two days. Tech Sol came and sales guy came and the sales guy try to push me to buy the whole new system, which I didn't liked at all. Sol was able to show me any clear leak in the coil. Very disappointed. Sole told me even after change of coil there maybe a leak and repair and check that leak is another big labor and material cost. This is totally unbelievable and outergoues. Next day got the bill for 3500 for entire job needs to be done. When actually onb8.17=23 I was told it will be 1500."

"FrasAir is reliable and the service techs are polite and professional"

"The electronic receipt does not indicate payment made. The images of stickers are too small to read QR codes on them are not readable."

"Salvatore was very professional and very aware of how to maintain/fix my equipment"

"Prompt service during a heat wave."

"Always friendly and knowledgeable"

"Took their time to figure out any issues we had."

"Very satisfied; knew what to do; points and on time Id rate him a ten"

"James called me ahead of time to let me know he was on the way. He was very pleasant to talk to. Explained things to me about everything he was doing. Did the job well. Im very pleased with him. Would like him here every time we need something. Thank y"

"Excellent care Luke is great !"

"Sean was excellent."

"Efficient, thorough and courteous"

"The Tech was very thorough and spent a good bit of time making sure all was well with my equipment."

"The technician was very thorough and kind. He answered my questions as honest as he could, and offered the best advice for my needs."

"Travis quickly identified the problem and told me. He replaced the broken part and showed me that it now works. Fast and efficient."

"Easy to call in problem, quick scheduling, notification of technician in transit, friendly and knowledgeable technician."

"On time and explained everything."

"The technician was here only for 20minutes. And he didn't showed me exact location of leak. When I had your service on 8.17.23 technician told me hat, I will necshowncin yello light where exactly is the leak. I was charged for one hour. I don't think this is right. Please send someone and show me the exact leak . Thanks. Vilas"

"The technicians were on time, worked professionally, friendly, so nice to work with"

"Gustavo was prompt and thorough."

"Technician and Sales guy both came off as very knowledgeable and genuine. Even after I conceded to purchase and schedule installation of a whole new system, the technician kept troubleshooting and working on my unit to get me somewhat operational so my kids and I could survive this crazy hot week."

"Quick resolution to our cooling issue."

"Prompt service and Marico explained all aspects of the installation."

"Jordan arrived within the time window, was pleasant and courteous, identified the problem (loose wires in the furnace causing its amp to trip off), and fixed the problem."

"Did not turn up. Dispatch was informed that the work was done. I had to call multiple times to reiterate that Jordan Lynch never came by. The dispatch was not helpful either. The arrival window was between 2 PM and 4 PM. Jordan called at 3:30 PM to tell me that he will be arriving in 30-35 minutes. He didnt arrive at all. I called 1 hour and 15 minutes later to inquire on the progress. I was told that the technician completed the work and an invoice was also generated. The dispatch first refused to believe that no one arrived and then later said that these errors do happen once in a while. She then told me that the tech will arrive tomorrow. I am still without any service and get this survey to fill. This is just terrible."

"Everyone was incredibly professional and courteous. Excellent experience working with them all."

"1. Irony is that another technician from your own company serviced the same a/c unit on July 26, 2023 and indicated the unit was in good shape and ready to go for another two to three years. Now, one thinks how come it broke done in such a short time after service? 2. I feel fleeced on the charge. Multiple sources show the capacitor repair should cost $200-$400 for our area in NJ. You all charged almost $700. Is this the way to treat customers that have been using your service for as long as we have been? Extremely disappointed at the ridiculous high charges. Ashish (908 938 9065)"

"Our Tech was very knowledgeable and explained everything to me."

"I will be putting a more detailed review on Google, consumer affairs, social media and will send a direct letter to corporate/CEO Rob Comstock. However, I never thought I would be rating this company as high as a 4stars after everything I went through the last 5 years and especially the last 3 days. I was clearly sold a faulty AC/heating system nearly 5 years ago in 2018. Now any manufacturer I had issues with the product since day one. I had numerous issues with the unit including electrical output, line freezing and no AC output. On 10/30/2023, I called FRAS Air to take a look at the unit and hopefully stand by there product. Unfortunately, I received the total opposite initially. The last 3 days have been very stressful and frustrating to say the least. I was told numerous times how I have a builders grade or cheaper unit, I witnessed a acting service manager reprimand a HVAC tech while he was on speaker because he was giving me advice on next steps. The same acting service manager had me on the phone and was talking about me to another technician and I was telling him that I can hear the entire conversation, the same service manager changed prices on me because I would not sign up for a service contract even though I had a machine that was clearly faulty since day one, then after not agreeing to pay a different price he threaten to put a lien on my house. Even though no repair was completed, he said I never had certain service completed but I did. Go to find out he was the technician at the time. While he not only talked down to me as a customer but as a person. This is all the same acting service manager. This is only the beginning. Then I spoke to Mohammed the General Manager and he is the complete opposite. He cares not only about me as a customer, but also a person and he cares about standing by the product he sells. Mohammed was aware I was very upset but he was calm and really made me feel like he appreciated me as a customer. He sent a tech down at no charge to try and diagnose the issue. Unfortunately the tech was inexperienced and could not determine the issue. So he sent down the acting service manager and Chad act the same was in person that he did on the phone. Came to my house did not introduce himself, walked to the product and thought he diagnosed the issue in minutes but afterwards found out he was wrong with his findings. It was not a good situation I was put in to have a person that threaten me and now he is in my residence but I dealt with it accordingly. Again Mohammed saved the day and expedited the parts and had a top tech come down the very next morning for the repair and no cost. The top techs name is Chris and he is an absolute pleasure to deal with as a person and he is extremely knowledgeable. Even though he did not diagnose the issue because Chad did the day before and he was there to install the parts he initially has some concerns of the diagnosis. Chad stated the evap coil was bad because the discharge house had oil coming out of it which was not true. The oil was from the initial inexperienced tech trying to to the Freon/oil in the system. Chris went on to install the coil and again was an absolute professional throughout the entire process. Upon completion sure enough that was not the issue. Now there was zero power going to the AC unit/furnace. Chris diagnosed the power grid as the issue. Also, during the repair other major concerns was brought to my attention after doing research about my initial instal in 2018. Once again Mohammed being a good leader had a meeting with his team first thing in the morning and figured out a solution for the power grid and the install issue and had the tech out to repair the same day for no charge. There is more to this story and like I said I will be more detailed in my other reviews and my letter to corporate. However, I want to be very clear on three things. Mohammed is a absolute pleasure to deal with he is very knowledgeable, kind and cares about his customer and his companys best interest. Chris is a huge asset to FRAS air and is very knowledgeable and more importantly very personable. Unfortunately that is not the case for the acting service manager . He should not be be customer facing and tarnished the name of the company not only to me, but all my neighbors, social media and the reviews/letters I will be writing in the near future. He turned a situation into a very bad situation quickly. You probably wonder after reading this review why I rated so high. It is 100% because of the great service I received from Mohammed and Chris. As of this morning 9/2 my AC unit and furnace is fixed and Mohammed took care of it at no charge. Not only did he do that he expedited the repair so I have AC for the holiday weekend. I have a disabled mother and children in my house and the situation I was initially put in was very bad. I will be writing a formal letter to CEO Rob Comstock on the situation I had to deal with over the past 3 days."

"Overall, efficient , professional"

"Troy was professional , competent, polite"

"very thorough and patient"

"Good job! and very carefully!"

"Rep was polite and got right to the task at hand"

"Quality work fixed the problem"

"The gentleman was very friendly & very efficient! He checked everything & talked with my husband about everything he was doing & made recommendations."

"Technicians notified me about 30 minutes prior to arrival. Branden Jones and "Q" did a great and thorough job of reviewing my furnace and AC equipment. Frank Terranova arrived shortly after and oversaw their work. They were all pleasant, personable, and professional and showed care and respect for me and my home."

"arrived on time, knowledgeable of plumbing issues, checked everything"

"Because your technician came to do a job that already was done . Your operators or technicians should check what was done prior to visit."

"Excellent service. Tech was so knowledgeable and efficient He is an asset to your staff !!"

"Technicians (Alfred Estime & Frank Terranova) were on time, asked if they should cover their shoes, were very polite and most importantly they explained what they were going to do and if I had any questions."

"Excellent service"

"On time, friendly, and knowledgeable"

"When you contact your company, in my case via email, I got an immediate response regarding the service I needed. An installer/tech came the next day to see what kind of water heater I needed. He was very courteous and informative. And, the next day after that Jason and Jean came to do the installation, including a new 4 inch vent pipe. GREAT JOB!"

"Alfred was great. Personable, professional, and caring."

"timely response and quick repair."

"Jason was very kind and explain the steps he used to figure out the problem and resolve it. He was very patient and informative."

"The technician, Mr. Marico Robinson, was very informative about the status of my home plumbing system."

"Chris was very professional and personable. Performed a thorough investigation and identified the issue quickly and explained everything to me as he was working to get my AC system back up and running"

"Not sure David will be able to get the hoped for HVAC. He seemed very straightforward in explaining how to size the unit and the work required to install it. The low scores below reflect uncertainty of whether I will give Fras-air the job"

"Good collaboration and problem solving."

"Excellent technician, very knowledgeable and professional"

"Jean was very informative and courteous. He covered the various water heater options of the size I needed with no sales pitch pressure. It allowed me and my wife to decide on the water heater we want installed. Thank you Jean!"

"All technicians were friendly, polite and courteous. Drop cloths were put down through out the area where they had traffic and the installation went smoothly and was done timely."

"Luke was very thorough and explained everything in simple terms so I understood what was going on"

"Excellent work and very polite"

"It was supposed to be $120. I paid nearly $450 and it was not fixed."

"The tech was very good and checked everything on the unit inside and outside. I liked him and recommend him highly."

"Great technician who very quickly diagnosed my AC unit issue and made the needed repair."

"Knowledgeable, proceeded with job in a professional manner! Very polite"

"On time, knowledgeable, professional, & polite"

"Branden was excellent & informative, definitely would recommend him for any job"

"I loved the HVAC crew that did my installation. Jorge and Jose were hardworking professionals all day long installing my system. Along with 2 other crew installers. Date of installation: August 18,2023. 35 Royce Brook Road. HB. Eileen Simonik"

"Tech did a great job"

"He was though"

"Alfred was competent, professional."

"excellent service"

"Your technicion was excellent, the person who scheduled my appointment was great.... price was way too high. I could have done the repair myself for less than $50 but the call was $800. All that was replaced was a capacitor (a $15 part) and the contacts... they could not have been $30-40... a reasonable amount for the repair would be $400 but no more than $500. So I will be highly unlikely to use your service again as I would expect being significantly over charged by your company in the future as well. I will be replacing my entire system in the next year or two but will be looking for someone that is a little more balanced in their pricing"

"A/C died on Aug 16 PM. We called and explained that we have a hospital bed bound patient in the house so your dispatcher gave me an early time for today from 9 to 12. Ivan called and arrived at 9:30 and quickly diagnosed the problem and remedied it while explaining it to us. A/C now working great. Nice job, Ivan and thank you!"

"Professional and polite. Was a great interaction."

"Please see survey of follow-up visit (different tech) today 8/16/23. On 8/1/23 we had a service call, and were sold the "membership," so we asked for both of our AC units to be checked. We were told that the unit which provides AC to our second floor was fine. But today, on a hunch we asked today's tech to check, and he noted that the air filter was ready for replacement, but worse, that the unit was low on refrigerant and possibly leaking. How could something like this be missed? Why am I paying for a "membership?""

"I will know better when Lennox responds regarding the warranty issue on our unit. I know we registered the unit to get the 5-year warranty extended to 10 years, but the last time we contacted Lennox we were told they didn't have registration of the unit even though they had our address, date and installers' name! As "Authorized Lennox Dealers," we expect help with this because today I got a jaw-dropping $2500 bill to replace the defective evaporator coil which spurred a lawsuit, not to mention $175 for the rest of the dye test, which was in addition to $634.00 August 1st to add refrigerant and start the dye test, $3309 we expect warranty assistance. We are not asking for anything that we aren't entitled to under Lennox' own policies. These prices are sky-high despite our "membership." We can better answer this entire survey when we see how this pans out. I am also concerned that I paid for a "membership" but that tech (August 1, 2023) apparently didn't check the attic AC unit although he said he did. Today the tech said the filter needed to be changed, and this unit is low on refrigerant as well. So what did I pay for a "membership" for, and what was the previous tech actually doing in my attic?"

"Diagnosed problem, ordered part. Informative explained everything!!!"

"Professional service"

"The tech was very professional and quickly handled the changes that were needed"

"Thorough"

"The who came, Julio, was fantastic!!! Very kind, very efficent. Did a fantastic job servicing my ac/heating. Very nice."

"He was very professional and fixed my problem"

"Very diligent and professional service!"

"Very informative and friendly."

"Free annual plumbing inspection. No over selling. Recommendations made were reasonable and helpful. Technician was very knowledgable."

"Fast response to an emergency."

"The technician, Jordan Lynch, was very courteous and friendly, he worked very efficiently and kept me informed about all he was doing."

"Jason Atwell was very thorough and provided a lot of information along the way."

"prompt and efficient"

"Great service. Outstanding !"

"I received a call approximately 8/04/23 to set up a fall checkup and to pay my annual contract. I said I thought I already paid it and if not I would go on line and pay it. It was paid on 7/18/23. I do not like being asked to pay twice."

"Afonso was very detailed in explaining all the areas that he was checking today. Great asset to your company and very polite too."

"Joe was very thorough, polite and capable."

"Brandon Jones was courteous, professional and friendly He did his job in a timely manner. He then explained what he had observed in his check of our HVAC. It was a good experience"

"Fast, efficient, clean worker"