Fras-Air/General Service Experts Reviews

"As usual, your technicians are very knowledgeable, thorough and honest"

"Quick response time. Problem resolved"

"Tom was extremely knowledgeable, an expert in his field and completed my repairs with a smile and quality."

"Very professional"

"Because the service always is very helpful, friendly, etc."

"Arrived early, thorough inspection. wore booties, nice person."

"Our thermostat showed an error message. I called Fras-Air and spoke to a representative who was knowledgeable about the problem. She scheduled a technician to response the same day."

"I had a plumber come to my house to replace a re-circulator valve on my hot water heater. He obviously did not want to do the work and spent 40 minutes complaining about all the work that had to be done. He wanted me to spend $5,000 to buy a new hot water heater. I suggested he leave as I could see he didn't want to do anything. I hired another plumber that did the entire job in 45 minutes. I have been previously happy with your plumbers but this one was really bad. Sorry for the bad review but you asked. Barry Sharer"

"The response was quick. The technician was knowledgeable and fixed my leak quickly."

"You are always on time, courteous and have never " found" something wrong just to make money...I feel I can trust the tech's."

"Good job"

"Im an Advantage member my only complaint is they always bring the wrong filter. For 3 years I have been trying to get them to change the filter from #213 to #313 so I dont have to devote 2 days to service."

"Quick service, knowledgeable technician, great and fair customer service"

"Fras-Air's customer experience is incredible. Not only have all my issues been resolved quickly, you also have proactively reached out to ensure my systems are maintained. I would recommend you to anyone looking for a new service or support."

"Very courteous and competent service personnel."

"Always on time, keep me informed, knowledgable"

"Good communication, arrived when promised and quick and accurate service."

"Chad really knew what he was doing. He found the part that was bad. But after that he had a way to double check that in fact it was the part he thought it was."

"Fras-Air shows up on time. The are very thorough and take time to do the job right. They then explain everything in detail. What else could you ask for."

"Good/quick service!"

"Ever since installing our HVAC unit , they have been spot on with service ??"

"The tech that came out was excellent. However he mentioned that my water heater was not really installed to standard and it was Fras -Air that installed it. I think there was some issue with the set up here in that the space caused some installation issue, hence my only #5 rating from installation. I hope that does not lead to a future problem. This was 7 years ago that it was initially installed. But he was very helpful and informative."

"The technicians explained what they need to do, showed me what they are replacing and whats wrong with the old component. After the work was complete, they stayed around to make sure everything works and cleaned afterward."

"Keep getting my furnace filter wrong always bring #213 when my furnace takes #313. I have called each time for 3 years and every time the technician is given the wrong filter and have to return another day with the right filter requiring 2 days for simple service appointment Please correct this."

"Reliable"

"Generally good work. Wide expertise."

"You do the best work. and right on time"

"Great workmanship, professional, and courteous."

"Service appointment scheduled quickly, service tech courteous, professional and efficient"

"service was exceptional, and big credit for showing up on Dec 24"

"Always on-time and complete the job to satisfaction."

"Prompt response, courteous and knowledgeable staff."

"Fras Air has been very responsive."

"They were professional, friendly, very knowledgeable, fixed my problem and answered all my questions. And respected my home. Im very satisfied."

"because yo very seldom contact me on checking out the system and that I only rent"

"Because only Bo Derek is a 10."

"Professional and efficient"

"I will never recommend fras-air after my last experience. The problem for which I called was not resolved, I was mislead about cost of service over the phone, I was over charged for the service provided."

"CHAD is always very professional and extremely knowledgeable - we actually request him for maintenance and repairs."

"Clean abd friendly technician"

"James is always excellent and does a very thorough job. I know I'm always in good hands."

"They came in did the job that was expected of them and answered all my questions to my satisfaction."

"there were no issues"

"Good service"

"Very thorough follow up on last survey reaching out to me, sendindg more technicians who actually did something"

"The overall service was good, they fixed the problem and the technician was very courteous. However, the price charged for the service was too high. Next day I contacted the company and spoke to the Manager. He refunded the extra service fee without issues. Overall very happy with the service. Very professional company."

"Very professional and knowledgeable"

"Technician was professional and explained the situation."

"Because only Bo Derek is a 10."

"Excessive charges for work performed. No itemized invoice received detailing materials used, labor rate, time, and any discounts applied as requested by email. I see no advantage to a Maintenance Plus membership which costs me $15.99 per month."

"Quick and reliable service"

"Very responsive and knowledgable"

"Very difficult to access faucet fixtures under sink. 10" wide opening in cabinet door. original fixtures in stalled with new sink!"

"Service is always top notch."

"service is good, no problems"

"On time completed work and explained what they had found upon completion"

"Great service"

"professional"

"I am not very happy that I was sold an expensive system (humidifier) that apparently isnt adequate for my house and am now trying to be up sold"

"Yes"

"I have always been happy with the people and work. But do to certain circumstances we were without heat for more than a week in December they did provide us with 2 heaters but I feel it was too long to be without heat"

"Service is excellent"

"Very competent - always arrive as promised."

"Same day appointment. Quick and professional service"

"Great tech"

"Appointments are scheduled right away. The technician always calls when he's on the way. Both technicians that we've had have been excellent."

"The technician was professional and very knowledgeable. Very pleasant experience."

"much debris was left behind under each vent and screws were left around the house. two vents were not screwed back properly."

"Excellent service, good recommendations"

"Fine for Heating and AC, but not for plumbing. Your technician was great, but your pricing is outlandish. For a $38 part--and about a 20-min installation, I was charged $504.00. He didn't even need to use the entire part (took the left-over pieces with him) and was also able to bypass the sweating of two pipes onto the new valve and reseating the valve using anchors in the cinder block wall--the major tasks of the 'book' installation. Yet no adjustment in charge??!! You can rest assured that I will never again use Fras-Air/GC for plumbing and will never recommend them to any friends/neighbors"

"Excellent and professional service.Tech was very competent"

"They did fix very good.."

"Dionte Taylor was exceptionally courteous and it was a pleasure to have him come to my home. As far as we can tell, his work was excellent. He is a lovely human being."

"Prompt, Professional"

"Very knowledgable. Extremely helpful in explaining any issue and what service was performed."

"Chad our rep was excellent! Very knowledgeable."

"Professional, knowledgeable, accurate"

"The service man was here on time and very polite and friendly."

"Technicians are always knowledgeable and a pleasure to work with."

"Knowledgeable and professional."

"Prompt response, knowledgeable technicians"

"I delayed writing a final review of work performed by Fras-Air done in early Oct. 2022 until the job was inspected. Both electrical and mechanical inspection were done today (Jan 4, 2023) and everything passed. Again, I praise the talent and dedication of your staff in installing a new Lennox air handler, compressor and thermostats. Even though problems arose, Fras-Air technicians preserved and solved the problems."

"Very polite and friendly."

"Once we had an oil expert arrive, Chris was able to determine our issue very quickly and we were backup and running right away."

"Happy with tech and service"

"All was good, except the copy of the invoice is too hard to read what was done ( copy we get is too faint to read). Also we should get a discount from our member ship but it does not show up on our copy. I called and was told that we got the discounted price but it would be nice to see it on the bill."

"Wanted to have my heating fixed. Tech came out and hardwired my whole system. I have to have a professional electrician come out now to fix everything that wasnt done properly. Not sure if tech was even certified to work on electrical but hardwired my light so now I have a missing light in my boiler room. Would like a call back from management"

"Because only Bo Derek is a 10."

"On time, knowledgeable"

"Professional service"

"Your rep showed up on Dec 24 in my time of need. He was friendly, and extremely helpful."

"Responsive and professional. Knowledgeable solutions."

"Service was excellent. Technician was thirough and polite."

"Technicians positive attitude, explaining what was accomplished and answered all questions I had."

"Dependable, good service."

"Knowledgeable and friendly"

"Our technician was very knowledgeable. However, if the installers had set the furnace properly when installed, this trip would not have been needed."

"-quality of service -kind and knowledgeable service personnel -response time was strong, especially given it was the holiday season"

"Your service 24/7. Your service experts are excellent."

"Kept up charging me and tried selling me on a 30 plus thousand dollar install."

"My issue with heating in the upper level was not resolved. The diagnosis provided was not accurate and the fix did not work. Also, calling customer service didn't answer politely and it was unreasonable to charge us again to check the issue further."

"The 2 technicians were very pleasant and knowledgeable."

"Professional, friendly service"

"The technician was great and very thorough, however, we did not have a great experience with the salesman. As any responsible homeowner should do, we had a second opinion after our first visit with fras. We found a company with a financing option that worked better for us. When we informed our salesman, he got very rude and unprofessional and told us were going to end up with a botched job. He only ever offered us the option to lease a new system, which we decided wasnt our best option. After he was rude and hung up on my husband, he texted him later offering to look at other finance options and compare to the company we chose. At that point, we had no interest in pursuing a deal with fras. All of our financial options should have been explained from the beginning, but they werent, only the lease option. And a customer should never be scolded for choosing a different company if it is what works better for them."

"Jason knew what he was doing and work on the controls of the furnace until he was able to identify the defective part. Jason was able to obtain a replacement part, so the furnace was running by that afternoon."

"The service requires a very good rating"

"It was earned."

"Easy to schedule appointments and professional service people"

"Your service is second to none. Our tankless hot water heater was not working properly. We called and your technician was there in less than a half hour. Before the projected time frame."

"The technician was knowledgeable and very communicative."

"Very friendly and got the job done"

"Very thorough checking my heating systems"

"Came fast, fixed fast"

"I like the employees who work there."

"The tech was understanding very professional . He is a asset to fras air"

"Courteous, on-time, reasonably priced"

"Service tech very professional. Was on time,friendly and knowledgeable."

"Quick to respond, pleasant and knowledgeable technicians."

"I only wanted the promoted $69 winter tuneup. I told my wife the same. She was the only one home when technician arrived. The pushy technician installed a water filter for $50 that was definitely not requested or needed. Makes me furious the way he took advantage of my wife."

"great response rate, great service, friendly, thorough"

"Professional, High Quality"

"Great service, highly professional and knowledgeable, respect for proprty"

"Quick, on time, and professional."

"Technician Marico is professional and understands plumbing very well"

"you guys are very professional and know how to keep the customers happy."

"Service was great and everything was explained before they left."

"The technician was professional, polite, informative and pleasant to talk to. I enjoyed his visit."

"called for a service to my water purification and the order was never put in. had to call back to get an appointment."

"Very friendly and knowledgeable customer service and service technician"

"Good service, knowledgeable, courteous tech."

"Excellent service"

"Generally happy with the service, on time, professional; but unfortunately our humidifier still doesnt seem to be working"

"Tech took the time to explain everything and at the end confirm what he did. He was friendly."

"Tech was knowledgeable, thorough and polite"

"Johnny performed an excellent job, very professional, friendly, on time, called us ahead of time when he was on the road, explained fully what was involved in the service, explained to us what was done after the service, asked us if we had any questions. Excellent employee."

"1) Insanely overpriced 2) Put the box and pipes in the laundry outlet box in the laziest way possible. It's going to be difficult to patch the drywall now"

"The tech was exceptionally professional, informative, and easy to work with."

"Have always been happy with the service."

"I would recommend your company. My answer is pending a follow-up on the cracked humidifier that needs to be replaced.."

"Always professional and courteous plus quickly and efficiently did what he was supposed to do"

"On time as promised"

"We always get prompt, friendly service"

"I have recommended your company to my neighbors many times in the past."

"I'm very satisfied, so far, with the work of the representative."

"Very accommodating and very kind great customer service.. the tech was very nice and helpful"

"My technician Jerry Diaz was very pleasant and listened to all the questioned I had before starting his service. He throughly investigated my concerns and gave me clear feedback. It was a great experience working with him."

"service performed was not the issue. Furnace still not working.. It only worked for a few hours after service."

"The plumber was very professional and didn't rush to finish the job. He listened and understood the problem and gave honest opinion."

"Your tech. Was very thorough and curteous."

"Prompt and friendly service."

"Ivan was very professional and courteous. I felt quite confident with his maintenance of my heating system."

"Workers were very professional and answered all questions."

"Jay and Jon were efficient and solved our problem within minutes"

"As usual, tech did a great job and patiently explained what he was doing, why, how, etc/"

"Excellent technician"

"They came up quickly and solved our furnace issue."

"all the techs who worked on my equipment were professional and willing to answer any questions"

"technichion was very thorough, from what i saw he seem to cover all the important parts taht need yo be checked."

"Gene was so great"

"Ziad was very knowledgeable and willing to explain everything thoroughly. He knew what he was talking about."

"Good service."

"Professional, knowledgeable, efficient, technician service. Joe is extremely well suited. Brian added some general CSR capabilities. It would be beneficial for the company to provide an email either a day or two days ahead of schedule to confirm the incoming appointment."

"The service member was professional and courteous. He explained the situation after he fixed the problem. I was very pleased with his work."

"Jerry Diaz and Oswaldo Garcia were very professional and offered some good tips."

"Sal was great with HVAC"

"I was not there when inspection was done but have always had good service in the past."

"Good service"

"used you or your predecessors for 30 years"

"guys were on time, polite, efficient, and helpful in answering my questions."

"Prices to high, manny of my senior friends will not afford"

"Service personnel are amazing, Willi and Chris do amazing work go above and beyond, pleasant and efficient. They are the reason I continue with the service."

"Service providers were very friendly and professional"

"Service experts are thorough and knowledgeable"

"The technicians are always prompt and professional. They solve the problem and discuss the situation with me."

"On time, did it fast & gave good info!"

"service man was very, very knowledgeable . did job quick and explained to me."

"excellent service"

"Courteous, friendly, professional, and competent service."

"You didnt fix the problem"

"As customers for many years, whether heating, a/c or plumbing, have always been very satisfied with the services received"

"Happy with this service but had an issue this summer"

"I'm having a problem with one of the thermostats that they fixed. I need to call you to have the address this."

"Courteous service, on time, very informative."

"Your customer service and timeliness for appointments is great."

"Dan and Jay are great. Very knowledgeable and professional. Jays workmanship is clean."

"Great techs!"

"Great service"

"The team arrived sooner the expected. They went right to work and got the furnace working in about an hour."

"Good service and communication. Very technically competent and professional"

"Came out on a Sunday very quickly."

"Fras-Air is usually available to come and service your home when called."

"They're good."

"J (JOHN) found have been using wrong size filter sinc 2007 nstallation. To small."

"He restored our heat!"

"The entire transaction was professional, effortless, seamless and pleasant."

"Quick response customer service and friendly and competent service technicians"

"Showed up on a Sunday within a short time to check on my furnace."

"Efficient service for a great price!"

"The crew was very friendly and informative."

"The technician came on time, worked on the furnace and explained things to me."

"Had good experience with them"

"Disappointed that the Tech did not have the replacement electrostatic filter, since the Spring crew told me they would insure it was ordered for the Fall service. Perhaps that's the reason I'm using MUCH MORE gas (per PSE&G) than last year."

"If I was in the hands of the maintenance provider guy, I would be probably still waiting and helping him doing his job. On the other hand, the senior technician was amazing, as well as very good teacher."

"Great products, service and personnel, especially Joe C."

"Fras-air figured it out With integrity and determination. Thankful they have my business."

"We have been customers for many years and have always been pleased with the service and the technicians. This was true of this appointment. Jordan and Don were knowledgeable and thorough and explained everything very clearly."

"Great job"

"Friendly honest efficient"

"Technicians are always on itme and very professional."

"Jesse"

"Tech was on time and made sure I understood everything he was doing."

"Knowledgeable technician"

"I have only had this service for less than a year."

"I'm a longtime customer. Service was performed timely, technician was friendly and explained the results of the service."

"Promot, calked before coming, on time, space late clean and verbally reviewed everything he tested with me and asked me anything else I wanted to know. Great technician. ."

"fast service, friendly people techs. problems solved ."

"We have been with you for 40 years and have always had great service."

"Great service by marico"

"Very pleased with ease of scheduling and the courtesy of the technicians. They provided me with information that was important for me to know."

"Guys are great - especially in an emergency situation of no heat"

"Always satisfied and I am sure my friends would be too"

"Ive only had positive from their services. Would highly recommend."

"Your service id great but your plumbing prices are way too high."

"Worker was polite, efficient, and got the job done."

"NA"

"The way I was treated by Amy and Andrew is terrible. They were extremely rigid and did not care to look at my side of the story. I wanted to replace the unit and because of the way they treated me, Im going with another vendor. Its a huge loss for you guys."

"The technician was very nice and answered all my questions. He explained everything he did. Looking forward to seeing you guys in the Spring for my A/C service. Thanks."

"The technicians are very professionl and efficitnet with their work."

"Knowledgeable and friendly service."

"Prompt service done well."

"Joe the tech explained everything in a understanding matter and knew what the hell he was doing"

"The technician that came to my home to perform my Service Plus inspection, James Canada, was prompt, courteous and professional. He performed the inspection, found and issue with the capacitor, took time to explain it to me and was able to quickly replace it with a part in his van. It was a great customer experience!"

"Juan was one of the best service technicians that we have had. Very concientious, knowledgeable in what he had to do."

"The technician was very thorough and did a complete check of the systems. The only issue was that the tech arrived 3 hours early than the appointment time. I believe there was a scheduling issue with the office as the tech showed me he was told by the system to arrive at the time he did."

"Frais Air and it's techs have always been prompt, reliable, efficient, well trained and friendly."

"We always get a fair price and good service"

"Very professional, and knowledgeable."

"Very professional"