Fras-Air/General Service Experts Heating & Air Conditioning Reviews

"Service was prompt. Technicians know what they are doing."

"Tried hard with thorough inspection but could not find the cause of furnace shutdown. Furnace inadvertently turned back on before service arrived"

"I was quite satisfied, however, a part wasn't provided for the new unit (a sensor) and I had to schedule a second visit to have that installed."

"Only reason I gave a 9 vs 10 is because when tech came on a friday and indicated the part he needed...he FAILED to indicate to me that the part would NOT be available until at least Monday as Parts is CLOSED on weekend...thereby extending my time of disrepair (i.e. NO HEAT)"

"Great service guy and good customer service by phone."

"Arrived on time, was very courteous, and serviced my system as expected."

"Service person didn't even bother to change the filter of unit he looked at. I asked him to look at the unit in the attic as the second part of the deal and he said he couldn't reach even though I provided 2 ladders and others have gotten up easily in the past."

"Javier seemed very honest. I'm just wondering how long it should take to do a tuneup since I have two units. It took 15-20 minutes."

"Rey did excellent job and recommended cost effective solution"

"He was honest, knew his stuff, and i felt as though he had my best interest at heart."

"Both Ron and Rick were wonderful. Informed explained any questions we had"

"the technician arrived on time. he provided additional information on maintaining or life time of furnace. Very pleasant."

"The problem was not 100% solved"

"Very detailed explanations of what we were going to buy and very reactive when our system decided to fail all of a sudden during a cold week"

"Raymond was professional , did his assessment, and made the call!"

"Nicholas called with an ETA and showed up promptly. He was personable, well-mannered and got right down to doing his job."

"I wasnt quoted for a new zone controller although I needed one. Once the unit was installed. The second thermostat did not control the unit properly which the technician did. To mention. Only after I called the day after installation when the furnace was not turning was I informed that the unit was Improperly wired and a new zone board would be needed."

"Chad was fast, friendly, efficient, and thoroughly explained everything"

"he is determined to do the job thoroughly and the right way"

"The techs kept their time commitment despite some challenges in scheduling that day. They were courteous and kept me well informed."

"Took time to evaluate my needs. Answered my questions completely Was very polite and did not pressure me ."

"Our technician.....excellent service"

"Efficient, polite."

"Timely service"

"Chris did an excellent job at the service. Plus, he found that I may have a leak on low-side lineset joints as he found oil, as the system is just about one-year old. He recommended I have it corrected in the Spring. But the system is functioning ok at this time."

"Rusted burners should have been mentioned last year."

"Ryan was professional, seemed to know what he was talking about, and answered all my questions fully."

"Montana researched the dimensions for my Lennox furnace filters and ordered them for me saving me a significant amount of time."

"Julio was very personable, polite, worked quietly, and answered my questions with knowledgeable responses."

"Julio did his job."

"mario found what has been making me sick in my home for the last year"

"The work was done correctly and efficiently. The technician arrived in the agreed time window."

"All went well"

"Chad was very thorough and kept everything very clean and organized. He was also very kind and explained everything he did."

"Nick was very nice. Called before arriving to give me timeline. Even though I had new filter said didnt need to replace current filter as was still clean so appreciated that."

"They were friendly, relatively fast, and did a good job"

"John was on-time, handled his work efficiently, and everything is working."

"Very thorough. Explained all work done"

"Nick was thorough & checked all components. He explained everything he did & complied with requests to check specific items."

"Very personal, very friendly and knowledgeable."

"Technician was very professional, called to let me know when he would arrive, explained the results and took the old filter away"

"Tech (Stan) did not have necessary replacement part for shower; needed another (2nd) appointment schedule to come in to try to make repair(s). Written quote I received from Stan did not clearly indicate discounted/reduced price after presenting him with $50 coupon for plumbing service. I had to pay for diagnostics fee even though I presented him coupon for free plumbing service with paid repair."

"Ryan was very polite and pleasant and helpful with my many questions. Mike who was training was also very nice. They both went beyond my expectations."

"Great service able to solve issues and executed very well"

"Professionalism"

"Julio was very helpful in explaining and answering all my questions. I am sorry he is leaving the company."

"The suggestion was to replace rather than repair. We called another service agent and found out that it could be repair for less than $200 rather than spending over $6k for replace! Also, one of the main problems was there was no filter. We previously had a service agreement with FrasAir to replace filters!"

"Polite professional and competent"

"Raymond came out late at night and he was pleasant. He was methodical in what he was doing an explained what he was doing when asked."

"Ryan was very professional and took care of any problems that arose."

"Needed to have technician return later in the day to resolve an issue, but everything turned out fine."

"The service was fine however the lengthy wait for service was far too excessive- no heat, freezing cold day etc."

"Failure of the unit continues."

"It was done on time and in a professional manner."

"Knowledge of product"

"Technician was knowledgeable and fixed the problem fast"

"Told wrong info and wasted time also appointment time was changed with no notification"

"Service took only ~20 minutes. That seemed much shorter than usual services previously done by Ahmed"

"Ryan was great BUT the timeliness with the scheduled appointment was not. Scheluded 8-12. Call at 9 from office running late be there around 1. Arrived 2:30pm."

"Chris was cordial and efficient."

"Cost of filter for humidifier was super high"

"Chris did good job and was professional and Friendly though charges were little higher side."

"Very courteous"

"The gentleman was efficient, friendly and very professional."

"Everything was done on schedule and quickly."

"Chad is very knowledgeable, courteous and answered all my questions."

"Service tech arrived on time and efficiently performed the tune ups on my furnaces."

"Very thorough, prepared, knowledgeable and customer focused."

"John Was Very Professional. Went Over All Possible Issues And Corrective Actions That Might Be Needed."

"Chad was professional, courteous, and knowledgeable."

"Clean friendly knowledgeable thank you"

"JOHN WAS FRIENDLY AND INFORMATIVE."

"Technician was very friendly and efficient. Thoroughly explained the issue and options and answered my questions"

"Good service overall since 2 years that I own the house. Nothing specific to mention but I felt like the age of my furnace triggering the visit of the sales guy with the technical guy for a service repair could have been done with a notice"

"Clean quick professional. Answered all questions completely."

"John knew how to solve the issue and was polite and efficient."

"They knew what they were doing, explained the situation well, and took care of everything in a very professional manner,"

"Mixed. The Service Tech was knowledgable and knew how to evaluate our system; he found two capacitor defects. I was being charged an exorbitant amount, but didn't take exception at the time until I researched my general contract entitlements and found OEM costs of the parts for a fraction of the amount."

"Efficient job"

"Excellent technicians"

"Chad is very courteous. He explained everything that he did to tune up my furnace. Very professional!"

"Technician was professional, friendly and courteous"

"Knows his stuff - nice guy"

"Iggy was on time, respect for the home by wearing booties and took the time to explain what he did."

"Extremely nice, informative and friendly. Joe spent a lot of time with us."

"Both technicians (Steve and Adam) were very personable and knowledgeable as well as punctual. I also would like to mention that Lauren is a true pleasure to work with; she is very accommodating and makes scheduling appointments easy."

"Adam was very knowledgeable and glad to answer questions and provide explanations when asked."

"Provided information that enhanced understanding. Advice given on condition and maintenance. Improvement can be made in scheduling, to be sure schedules are made. No A/C service was scheduled prior to summer. But, this has been taken care of. Frasair will provide A/C maintenance next season at no additional charge"

"Nick was very polite, thorough in his work and discussions with me regarding my heating systems."

"Very thorough; responsive to our questions; on time, worked efficiently."

"Travis is a pro and he was very diligent in doing his work."

"Prompt polite knowledgeable"

"Prompt and competent service. Willing to explain steps."

"I have worked with Linda for several years and she has always provided excellent service, been responsive and cordial."

"Time was a little late but it worked."

"Your tech showed professionalism and competence."

"Chad is great. He has been to our house several times. Knows the system and knows the ongoing issue that is occurring. It is a brand new system so he has a plan for what needs to be done moving forward if the issue continues to occur."

"I was hoping for my expert named Chad but Travis said he called out sick and if I wanted Chad I would have to reschedule."

"Mr. Rutter was pleasant, explained everything as he went along with the job &summed up the findings at the end."

"Technician explained what was done and answered my questions"

"The problem was go fixed"

"Sean is always very professional and respectful"

"Service was performed quick and easy and everything works perfectly."

"We have always have had good luck with FrasAir."

"This is the fifth or sixth time someone had to come and trouble shoot unit. In addition, when I'm told someone will call me back I expect it to happen. I shouldn't have to call back."

"Service Experts were promt, curtious, answered questions while servicing our furnace."

"Very disappointed the new HVAC system was installed in June 2019 and I already had to call 3 times to have a technician come out because the unit has problems. The techs get it running but I got 3 different explanations for the problem. I called the Hillsborough office requesting a supervisor get in touch with me to come out to make sure the unit was installed properly and have never received a call back."

"the tech was on time e performed the service left everything clean and was polite and professional"

"The technicians were on time, knowledgeable and were able to troubleshoot a problem that occurred."

"Your guy was very through and courteous"

"thorough, courteous, complete professional service provided in a timely manor."

"Knowledgeable"

"Sean has been my service technician for at least 10 years. Always professional, informative clean and quiet. He definitely is an asset to your company."

"On time and couteous"

"The gentleman was very professional and polite."

"Because he did not have ffilters on the truck"

"Had no hot water/heat Tech never showed up"

"Very competent work"

"The technician pointed out a potentially long lasting problem and was able to fix it the same day"

"Everything from the scheduling and service was great. John is a fantastic human being that really seems to care about helping his customers!!"

"Sean, our technician, was efficient & courteous & on time."

"Courteous Professional Good work"

"Knowledgeable, Courteous and professional. listens to customers."

"Work performed on time and all was ok"

"Adam, the tech, was prompt, professional and knowledgeable. He understands the internals of my heating system and explained his findings to me clearly. Adam answered all of my questions and concerns about the recommended repairs/component replacements to my satisfaction. Adam was a pleasure to deal with. After considering the info Adam provided, along with some follow up questions fielded by Ryan, my wife and I decided to go ahead with Adam's recommendations. Judy and Cheyenne were very polite, professional and accommodating with setting up the service appts. Great Team !!"

"Whenever I see Jon he is most helpful Professional . Personable and respectful of the home. He is an asset to the company."

"Always helpful actually expert the work uou fo makes me feel safe in my home. Joe goes the extra mile"

"Very professional, prompt and answered all my questions."

"100"

"Because of the knowledge and professionalism of your technician."

"Provided additional information on my new system. Still have issues needing to be resolved."

"Christopher is the best."

"On time and efficient"

"I have always been impressed with the staff that has serviced our units across the years. One is nicer and more professional than the next."

"Long story short Sean was absolutely fantastic and did something none of the other 4-5 technicians thought to do....match and label the 3 zones to prevent the next technician from wasting the first 30-45 minutes running upstairs downstairs trying to figure out how the system works"

"Clear and honest discussions and recommendations"

"Very thorough"

"Attentive to details."

"Thorough. Complete explanation of work done."

"Technician either grossly misdiagnosed the condition of my furnace, or lied about it to recommend that I replace the furnace. His behavior had the earmarks of someone who is incentivized to sell new equipment to the detriment of his maintenance duties."

"Professionalism and friendliness!!"

"Excellent service"

"great expertize in technical function."

"Nick was very polite and courteous and professional. He knew what he was doing and got right to work."

"Thorough check of heating system"

"On time, courteous, competent tech and customer rep."

"Very professional and knowledgeable"

"Nick and the person with him did a great job with the dryer vent; explained what they were going to do, showed me what they did, and totally cleaned up what they found in the vent(s)."

"Were quite thorough, and professional."

"Ryan was the best service tec. He was very thorough and reviewed all elements of the sevice"

"On time, courteous, knowledgeable."

"Ryan Spent all morning trying to diagnose why I was not receiving he on my second level. Then he spent a long time servicing my furnace and detecting problems I had no idea existed. He also showed me what I should be doing to keep the pump clear etc. I have never had such excellent service from Fras-Air or anywhere else."

"The techs were polite and efficient."

"Professional and thorough"

"He was polite, clean, thorough, very detailed shared what he was doing and why."

"Starting with Montana, she called me regarding a part to be replaced and made the appointment. Chad, our tech, was very knowledgeable and professional. I feel very comfortable with him addressing my problem !!! PS : I renewed my Platium Service for another year !!!"

"Came out on a Sunday when we were in a bad spot with a serious leak. Professional and courteous, outstanding service."

"Arrived promptly at scheduled time. Friendly, thorough service, explain everything he did and answered all my question."

"Ryan was extremely thorough and knowledgeable."

"Very thorough and offered money saving tips."

"Adam was very knowledgeable."

"They were all very efficient and friendly and helpful. I think I have mistaken the first evaluation with the ones that came the second day. Evaluation the same but name incorrect."

"Arrived on time, checked out and cleaned system. Courteous and neat."

"Information exchange, very neat and thorough, on time."

"Raymond called before he came/ gave me accurate arrival time and was highly professional and knowledgeable. Well done."

"Although Ryan was not able to arrive during the scheduled time slot, once he arrived I was very impressed by his expertise."

"Great service"

"Tech cleaned furnace and explained information on both the furnace and air system"

"Let me start by saying I almost never give a 10. John did an excellent job on the sales end and the four-man crew that installed the AC unit were efficient, courteous, and helpful."

"As relating to me as woman, Raymond treated me with respect."

"Spent the time needed to check all areas."

"He was efficient and courteous"

"He was prompt, efficient and helpful."

"Installation of 2 units of HVAC and water heater: Installation is excellent and cost is most competitive among 3 bids. Even I had an issue with wifi-thermostat and additional expansion tank for the heater requested by township inspection, all were resolved in satisfactory manners. Excellent work."

"Showed up on time. Explained everything."

"on time and completed work in a very efficient manner"

"On time, courteous, neat, friendly, efficient, knowledgeable"

"I only had an estimate done"

"1) A technician was at our house on a Saturday evening within 1/2 an hour to diagnose the problem 2) By following Monday, Ryan M gave us a proposal for the new furnace and A/C unit as well as arranged for delivery of 4 window units to get us through the hot August weather. Only reason for a 9 and not a 10 is that I believe that we paid a higher price even with all of the rebates. I realize that "you get what you pay for". Been using Fras-Air for 20+ years."

"Professional, knowledgable, cleaned up work area"

"Tech was very professional and knowledgeable. However the wait time for the needed part was quite long."

"On time, job done thoroughly. Pleasant."

"Steve and other person with him (sorry, I forgot his name) were extremely pleasant, helpful, knowledgeable, and easy to work with."

"Technicians left a fuse out of outside fan unit. I put back in. Also left attic stairs open"

"Great service Friendly and helpful tech"

"Chris showed up on time and did the replacement and repair needed. He also changed a humidifier filter which I requested."

"He did a good job..."

"checked everything imaginable"

"John checked one of the systems for leaks that had been uncovered by Ryan on a previous service call. Dye had been added and he did not find any leaks. But said to keep an eye on the system in case t acted up agian."

"Knowledgeable crew. Answered all questions asked."

"Very prompt and efficient service is"

"He's a very professional. finish everything thoroughly...nice young man ???"

"Service was fine - but a problem was found and Chad recommended a total system replacement. Since my system is only 9 yes old and he did not look at the heating portion I felt this was a ridiculous suggestion."

"Estimate was so high and inaccurate. They recommended rebuilding 2 of my toilets or actually replacing a toilet. After some research on YouTube I was able to resolve the issues with both toilets with two new parts totaling $14.98 from Home Depot. So disappointed in your plumbing services. Estimate to replace a faucet and remove a garbage disposal was $920 found a local plumber who did it for less than $300. So disappointed!"

"Much better this time . Part was ordered on time and installed. Tech was on time and fixed what needed fixing."

"The service tech did not conduct a through inspection of my unit."

"Chad was very professional and treated our house as if it were his own. He wore booties on his feet to prevent tracking in dirt and grime from the outside. He explained, in detail, all that he had done to check the air conditioning and condensing unit."

"It took 2 weeks to replace a defective thermostat. Would you be happy if it were your home that was without AC for that long for such a minor problem?"

"Explained everything, was quick and clean. Gave good advice."

"John & Adam were extremely professional. Upon visiting my home they answered all my questions and concerns. Frank the crew chief kept me informed over the two day project. He was very easy to work with."

"Answered all our questions and gave us the info we needed to make a decision."

"He was polite, punctual and thorough in his assessment. He explained options but was not overselling which I appreciated."

"Just very knowledgeable and pleasant to deal with."

"Raymond was prompt, polite and very efficient."

"Your tech (Julio) and his partner were very thorough with the inspection. They answered several of my questions in detail. Julio discovered a furnace part that needed cleaning that I did not even know existed, which he then cleaned."

"Because we had both furnaces replaced and after the team of 3 techs left, both units were not working within an hour. One not at all, and the other was blowing warm air. My experience after that on the phone trying to get someone out to fix the units was nothing short of total frustration and bitter disappointment. I assume it was a call center because I called three times and got three different operators. I asked for a manager to contact me, none did. I got a call from tech who said he would call right back and didn't for hours, long after the problems were finally repaired, and then only to say that he couldn't come. Finally, a tech showed up, but we werent told he was coming. He was excellent and fixed both of the issues in about an hour. The downstairs unit was a drip tray leveling issue that was wrong from the installation. The upstairs untit, Im still not sure what the issue was, but he fixed it. I spent over $9,000 to have these two units replaced. We have been Fraise Air customers since we built this house in 1999. I never got a call from a manger or the sales rep or the installation manager to apologize for the poor installation. Am I considering changing my Spring and Fall tune up services contract to another company, you bet I am. Other than the tech who finally came out to fix everything, it doesnt seem like your company has much continuity or customer-centric policies. The right hand doesnt know what the left hand is doing. 3 techs to install 2 units took 6 hours, but they got it wrong. I could have lived with that I guess, but then the experience trying to get someone out to fix the issues was unaceptable."

"Josh provided the information required"

"The technicians were very quiet and worked quickly to remove old furnace and put in the replacement. Same with outside AC"

"He came when expected and did his job"

"Your tech's were professional and thorough. They showed up on time; their work was done on schedule; everything was explained in detail."

"Ray knew what he was doing and kept us informed on the condition of our a/c."

"On time. Cleaned up after themselves"

"Efficient and courteous"

"Job was a bit more complex than what the tech had been told, but he took the time to get the materials needed and do the fix correctly."

"The service technician."

"Ryan informed me every step he took upon looking st the ac"

"I feel that he tried to oversell me on the system he recommended. Even with the next lower AC system, the heating system was still oversized. This is based on 5 other estimates rec'd & add'l research I did online. In the end it was the highest priced estimate I rec'd & quite out of my budget range. Based on other estimates, I also feel he could have explained better everything that would be replaced. Regarding the question below about the sales petson arriving on time, I sceduled an appt on the phone, rec'd a confirmatory email but then no one showed. A half hour later I called the office. 1st the woman told me he was detained further out of the area but couldn't explain why no phone call to explain. Then she said she didn't even know my appt was on the schedule. It was rescheduled for the next day & he did show up on time."

"The Service Tech, Travis, was very knowledgeable and timely."

"Chad was very thorough, took time to explain everything"

"Did not have correct part. Was told they would deliver return with the part. I had to call 1 month later. And again 1 week after that. Technician final show with out the part. Returned finally later that day."

"I got quick service and the technician explained what was wrong, gave me an estimate and completed the repairs promptly. Sorry I dont remember his name"

"Travis made the difference"

"Never arrived in window specified. Minimum 2 hours late if they showed up at all.One tech came to check for leaks,found one, never looked to see if there were more."

"Ryan is respectful, competent and able to communicate whats wrong with my unit for the most part"

"Chad was right on time, identified the issue on the spot and finished the job in less than 30 minutes. Outstanding service. He deserves a "very, very satisfied" mark However, FrasAir took the liberty of interpreting the terms of my warranty in a totally different way from how it was worded and I was charged for a part that was supposed to be covered by the warranty. On top of this, the price of the part was $377 while the similar part from a reputable supplier is $22."

"The service technicians sent to do the work were excellent. Always courteous and professional. Lauren the customer service rep was also wonderful. However there seems to be a major disconnect on the office side of things. No one seemed to know exactly how the install was progressing and the scheduling of crews was very spur of the moment often sending people out to do something that was not ready. There is also a coordinations problem with staying on top of permits and cleaning up scrape left behind. I still have a pile of scrape metal sitting in my garage for over 2 months now. Your professional do great work but the office needs to get their act together. Im tired of calling 2-3 times a week to follow up on the same thing keep things moving"

"After my first routine maintenance appointment earlier in the week my AC stopped working. The tech returned the next day to fix it. He said that a wire connector fell out during his inspection, which caused the problem. He then said the problem was fixed but after he left it was still not working. Im traveling and this caused a major inconvenience for my wife who is home with a newborn and a toddler."

"Chad was very professional and provided me with the needed information about my system."

"The technician arrived as scheduled and called to confirm that he was on the way. The technician appeared to be knowledgeable and completed his work quickly and neatly."

"very thorough; also, every attempt was made to save me money"

"The repair techs came on time both to check out the problem and make the repair. They were quick and efficient."

"I would not recommend working with this company. Many missed appointments with no phone call to inform they wont be coming....even after I called and they said technician was on his way. And that happened twice, two days in a row. Furthermore, a routine maintenance appointment ended with all is fine only to have the AC unit freeze up two days later."

"James did an ok job, but the job didn't get done. I called customer service five times to get the follow up apt . No one knew what was going on. Jon came and fixed the problem. Customer service had no notes and no possible solution in sight."

"On time. Explained work to be done. Completed work with no problems."

"Nick and Miguel arrived on time ( actually a little early). They were professional and explained exactly what they were doing. They completed the job in the time they told me and left the work area cleaner than it had been before they got there"

"Problem with smart thermostat still not corrected ., poor communication about haw the situation will be resolved."

"Recognizing that Nick was a nubie, He was extremely polite and knowledgeable."

"I had to call Fras-air directly for the status of my appointments. I did not receive curtesy calls when the technicians were running late."

"Chad Traver was thorough and while other techs gave up, his persistence allowed him to pinpoint the problem with my unit."

"Professional staff and on time."

"your technician was very good, however my coil was frozen and I was told to shut off system for a follow up visit to determine if I need refrigerant or is myBXV was bad. as of now I'm waiting for a follow up call."

"Fras-Air was the ONLY company we called that was willing to send a technician at night to repair our ac unit. Other companies advertise 24-7 but they don't deliver on that claim. The office staff informed us that it was a busy evening but they would get to us. Our tech, Ray called to inform us of an estimated time of arrival and then again when he was his way. When Ray arrived he delivered impeccable service and had our unit up and running in no time. Thank you so much for a great experience!"

"Two guys showed up - one working the other focused on selling warranties. They overcharged us but told us they would credit us $99 if they did the work. After finishing they never deducted the $99. I called the manager and he said he couldn't do anything. Why not do the right thing - I thought it was hard to get new customers."

"I was very satisfied by the service provided in the latest service call to fix my central air. But this service call came on the heels of the regular maintenance visit by one of your other techs, and it's suspicious that my system would suddenly lose the refrigerant over the month after that visit. I suspect there was error on part of the previous tech, and now that this latest visit cost me $900 to address that, I am now generally dissatisfied with Fras-air."

"Travis arrived earlier than the commitment time. He got our A.C up and running and explained everything he was doing. also he provided advice on our system based on his testing. He also scheduled John to visit us that day to give us estimates on replacing out systems and hot water heater."

"Travis is an excellent technician and always analyzes and fixes the problem efficiently."

"Tech cleaned clogged floor drain that may have caused the system to shut down"

"The service tech was knowledgeable and personable."

"It was the hottest weekend of the season and my air conditioning wasn't working. I had scheduled the service call for Monday, but Ryan showed up on Sunday instead. He knew immediately what was wrong and replaced the compressor's capacitor. He did an outstanding job."

"Marico was very professional while friendly and neat, informative, and happy to answer questions."

"Technician Chad was very knowledgeable . Checked over the entire ac system. Found the problem and fixed it in 20 minutes"

"Neat complete"

"Courteous, efficient and pleasant"

"Josh is a very courteous, knowledgable sales person."

"Very professional and friendly"

"All the technicians have been friendly, prompt and competent we are having a lot of trouble getting filters though"

"Jordan was great, well informed, able o answer all my questions and allowed for great conversation. I am impressed which is why I eventually engaged with Fras-Air after meeting Jordan a while back for an estimate.."

"Julio was great!"

"Ryan was fantastic! He quickly evaluated the reason for my service request. He was professional & polite."