Fras-Air/General Service Experts Reviews

"You seem to b more expensive than others"

"This is only my first year with this company."

"Courteous, friendly and professional service. Arrived when promised."

"Professional service"

"Prompt, on-time, efficient service"

"Tech was great. Fras Air sales too hard to work with on upgrade."

"Over the years there have been too many incidents of techs trying to upsell to a degree that might be considered unethical. Eventually Fras-Air/SE made good on the situation, but it took time and effort on my part to prod you into action."

"Excellent technicians."

"As always, the work was done professionally, explained what was being done & why, very neat, Joe was very courteous."

"Great response time and follow up service."

"Your technician, Travis, serviced my heating unit and humidifier. As usual, he did an excellent job in getting me ready for the winter months!"

"Professional and knowledgeable, clean and respectful of the home."

"The man that did the job was honest and friendly, he did a nice clean job and answered all my questions."

"I have not been with this program long enough to know."

"Nothing but professional when Fras-Air comes. They really know their craft and we feel we are in good hands"

"The men were punctual, friendly and efficient."

"Came on time was very diligent and respectful of home. Put on booties as requested inside house. Let me know if air filters were dirty and needed replacement."

"Nice service reps that do a great job."

"The technician provided two logical options. We agreed on changing the flapper."

"Fast service"

"Professional, prompt, courteous service."

"The service tech was knowledgeable and helpful. Offered us suggestions and was very pleasant."

"Fast service"

"Still had to replace gas pipes"

"He was very informative and was able to fix a leak that was going on for years"

"Prompt, competent service"

"availability, expertise"

"The rep, Kerry, who did an annual furnace check was professional, knowledgeable and friendly."

"Quick service and explained what they were doing."

"We were very impressed with our technician that came yesterday to do our Fall Servicing on our Furnace. He was very kind with explaining everything and seemed very competent as well. He explained what he did, and offered us advice as to how to replace filters, etc. We would love to have him be our technician every time as he couldnt have done a better job than what he did! He also compliment the company as well which you dont often get. Please send him again if/when we need assistanceif possible!!"

"Service always excellent. Polite, efficient, and tidy workers who know their stuff. Using them for over 40 years and we are still happ with this company!"

"Friendly, professional service"

"Very easy to schedule and we are always very satisfied"

"Sal was a great technician. He was thorough and communicative. Sal really knew what he was doing with the issue at-hand."

"Very professional service"

"Timely, professional, personable, did an excellent job."

"Too many errors in billing and service lately"

"Your technicians, Sal and Jordan, did an excellent job for us. They were thorough and kept us informed about the work they were doing. They were courteous and thoughtful and we were very happy with their service."

"Thorough explanation after studying the setting and our problem. Knowledgeable, efficient, and returning in a month to follow-up. Very pleased."

"Technicians have always been reliable, dependable, and timely."

"I have had an ongoing issue with my heating for years - almost since you first put it in. Constantly shuts off for "dirty sensor". Sensor is not dirty. Replaced sensor, mother board and who know s what else with no improvement. I sleep with a 1/4 inch nut driver by my bed so when I wake up in the morning and the heating has gone off I can go to the attic, take the front of the furnace, remove the nut for the sensor, take out a clean sensor, wipe it down and replace it, screw the nut back in and put the furnace door back. Happens as often as every 3 days! Not sure how many technicians I have had over the years but running into the 30s and 40s I would say."

"We have been using the company for over 40 years and we are always satisfied with the service."

"Highly professional and knowledgable technicians"

"The company is a good reliable company. I am waiting for the quotation on the water softening system."

"Reliable"

"Why do you send these How did we do if you completely ignore them?? I specifically requested that the technician Ziad not be sent to my house. I reminded the office people four times and he came back to my house today. I had a valid complaint from his last visit which I called into the office and obviously nothing was done about it. I am so p/o that if I can cancel my contract that is what I would do but likely I cant so heads up, I am done with you people and I will never renew my contract with you. What a disappointment you all turned out to be."

"knowledgeable techs, ontime service"

"Always responsive, professional, and attentive."

"Good service, knowledgeable technician"

"The service was completed satisfactorily. However, the initial diagnosis was incorrect. The first tech stated that I needed a new control board on my blower motor which was going to cost $628. When a second tech returned to install the board, he determined that the board was not the problem. The thermostat was the problem, so he installed a new thermostat. He left the new control board in the unit. He then charged me $383 which I paid. Later that evening I check the price of the thermostat on line and the Honeywell T4 Pro TH4110U2002 sells for $40-$75. I called Fras-Air the next day and was told that $383 was the price of the thermostat. I stated that can't be true since that represents a 500% markup. I wrote an email to the company and didn't receive the courtesy of a response. The company is clearly charging me for the unnecessary board to cover its costs. I've been a customer since 2005, but I'll take my HVAC needs elsewhere. I'm very disappointed and i will note the same in my Google review."

"Always there when we call. Technicians are very knowledgeable, efficient and clean."

"Andrew Dash was very helpful and informative. Frank, & his crew (Cedric, Jorge) did a great job. Clean, quiet, & thoroughly professional. All Fras-Air staff were great."

"Mouse in the compressor required 3 component replacements and almost 2 weeks due to multiple faults. Techs did the best the could but lack of experience with Trane ended up in the inability to fix the unit. Called me in TES that installed the system completed the repair in one day."

"The technician was very helpful and receptive to all of my questions. He was out for almost an hour and a half to take a look at my house and provide a quote."

"Good, quick service. Professional technicians."

"Chris is awesome and knew what the problem was."

"Service and Service Technician was fantastic"

"Ziad was an excellent technician."

"Service was excellent, done just right. Jean L. Was friendly, polite. He is a good worker."

"Very professional!"

"Based on what I told I on the the hosing for the gas line. I has several quotes and the overpriced me mot happy with that"

"Great contract services. Spring and fall inspections are excellent."

"Fast service in an emergency. Technician knowledgeable about the issue."

"professional dependable service"

"Outstanding service. I called at 4:40PM on Friday of a holiday weekend and the tech came, diagnosed and fixed the problem and left in about an hour. Im very pleased with the service."

"Always available and timely."

"The cost of the filter was way too much."

"Good. Quick sevice."

"very reliable customer service and quality of work"

"Bad service"

"Of all past annual services this one was the best providing checks of things not done by past service providers. It deserves the highest ratings with hope future service will be equal. Unless so done future ratings will not be high."

"Good customer service. Fair pricing"

"James was fantastic. Very thorough and even had suggestions for me to improve my upstairs cooling!"

"Tech was knowledgeable, professional and courteous"

"Fast, reliable service"

"GREAT SERVICE .THE GUYS THAT INSTALLED THE HEATING AND COOLING UNITS DID A GREAT JOB . I WAS VERY HAPPY WITH THEIR WORK .THEY FINISHED EVERYTHING IN A LITTLE OVER ON1 DAY"

"Timely appointment. Nice person. He explained everything."

"SE's team did a great job with a complex project."

"Didnt complete the work"

"These techs were great. Explained a lot today me"

"The representative was very helpful"

"the service was excellent - reviewed all options and was given several helpful tips"

"Always come on time and call ahead of time. Good technicians that do the job right and explain things to us. Honest with things that are wrong."

"Service was not preformed. The filters were changed because i requested that they be. The rest was the service man told me that with his 10 years of experience he knew all was well and he need do nothing else. He did not open the conditioners to check internally, did not take a temperature in the ducts, did not use any guages on the outside units to check pressure. He did use a hose to wash the units. This service was criminal."

"Service Experts team did a great job on a complex project; problems encountered were solved."

"SERVICE WAS TIMELY AND PROFESSIONAL"

"I depend on Fras Air to supply competent technicians regarding heating unit, air conditioning, and plumbing services."

"Great service"

"Over priced, sales bs that is more expensive in the long run."

"The installation was quick and smooth. Any issues were resolved quickly (faulty humidifier valve replaced) and the maintenance checkups are always done well, with a friendly attitude."

"Competent, reliable, courteous employees"

"To Bob Martin, Thanks for listening to my earlier feedback and addressing my concerns. I adjusted some of my ratings and will keep you in mind for future work."

"James Canada was awesome. He was very helpful and extremely knowledgeable professional"

"Friendly and courteous"

"Good company - very knowledgeable!"

"Great service"

"Quick response and polite service person."

"Quality service folks who are courteous and helpful"

"Good job"

"Fras-Air representatives have always been expert in what they do, also willing to explain to a customer what might be complicated and to do so in an understandable way. Most importantly, this company does act like a family owned company; the representatives are courteous, friendly and put the customer first. Should I ever have any HVAC problem, I know that in calling them I can trust that it is solved."

"I've had good experiences with the various techs over the years."

"They did an great job, Jack and Josh ."

"Great guy.Explained everything he did."

"effective resolution to the problem with knowledgeable Technician and honest advice ,reasonable fees."

"Great and friendly service"

"Great Service"

"I am pleased with the service."

"Reliable service good employees"

"Fast and reliable service."

"From the very knowledgeable sales associate to the Technical team setting up the AC-Heating system everything was A1"

"Very responsive and professional."

"The technicians were very cordial and professional. They displayed a strong understanding of my AC system and quickly resolved my problem."

"Very polite and courteous, knowledgeable with helpful suggestions"

"Quality of products and workmanship"

"I just sent a response that said I wish to discontinue my service contract effective immediately."

"Very thorough"

"I have been a customer of Frasair and Frasair/General for over forty years."

"All technicians work in a professional manner"

"I got ripped off by both tecs replacing parts of my unit that were working Then telling me I have no Freon in my unit and I needed a replacement. The rep quoted me $19,000 for a new unit which is a ridiculous amount. Not to mention the tec that came a month earlier didnt notice an issue with the Freon or the part that was replaced. Do the tecs actually know what they are doing? Basically I was just stolen from"

"Very good service and very nice people to work with."

"I like Fras Air, never had an issue til recently. Fras Air people have always been great. I called the office the next day to document my complaint. I was told my complaint would definitely be reported to the high ups. I sure hope so as I am still in awe as to the rudeness of the technician and I always commended Fras Air as having the best people. I am not going to repeat the situation here as it has already been documented. I hope to continue with Fras Air as I have a long term contract but I do not want the same technician to come to my home again. Normally I would never make such a complaint and jeopardize someone's job but this guy will definitely tarnish your reputation somewhere later on. The guy was rude and I was very upset which prompted me to call the office. Besides the visit, the same guy never showed up for the original appointment, whic guy never showed up and there was no phone h was scheduled for the day before. I had to call the office the next day to tell them he never showed up. No phome call nothing. When I asked him why he didn't call he said he did call and I said no way. I was home and also left both my phone numbers and I specifically told the scheduler I would not be home til 6:30. He said, oh well I came or called at 5:00. Why would he come at 5:00 knowing I would not be there? I said I got no message either. He said he doesn't leave messages. That was just the beginning. Really sorry it has come to this but if it were company, I would want to know how the people I hire treat with my customers."

"I have been a customer of Frasair and then Frasair/General for over forty years."

"Great service"

"Serviceman solved problem quickly and at a nominal cost"

"Poor communication with us regarding the status of repair requests for a new condenser unit installed earlier this year. I have emailed your office with requests for status updates, but have not received responses. The new AC system has yet to be usable this summer."

"Timely professional"

"Generally always consistent service"

"Tech 377 was excellent and very responsive"

"found tech knowledgable"

"He was knowledgeable,polite and neat."

"Highly professional and friendly technicians."

"Appointments are made easily. Technician arrives on time. Work and costs are clearly explained. Technicians are easy to communicate with."

"Prompt service and resolution"

"Joe and Diaz were very thorough and explained what they were doing."

"Your tech looked at all the components and gave us his conclusion which made sense"

"Fras air is quick to respond and always has a professional team"

"so simple, a service that actually makes my life easier. i have the same tech every time who is friendly, knowledgeable, upfront and awesome."

"Been a FrasAir customer for 25 years, and we've always been very happy with their service."

"Friendly staff and knowledgeable techns"

"Both David (sales) and Jose (installation), and the install team did an outstanding job. Very well executed install. The Advantage plan seems like a good way to defray a big up-front costs. We appreciate the free service that comes along with Advantage."

"Price gouged"

"Excellent Service. Two technicians came today to service my AC (James Canada and Jordan Lynch). Both were friendly, very professional and extremely knowledgeable. They answered and explained all my questions. Great customer service!"

"Was easy to schedule and they came on time"

"Rapidity of response."

"Technicians were friendly and professional"

"Friendly technician, good customer service rep, and timely follow up with recommendations"

"The two techs that came were here when they said they would be. They walked through our home with us and was extremely professional and friendly"

"The hand written, barely legible quote was void of the information i would have needed to make an informed decision."

"He took the time to examine my system"

"Fast response and repair"

"The service tech did a fine job, however the associate that took my appointment didn't bother to tell me there was a travel fee and only told me that the diagnostic appointment would cost 114$. I get the bill and it's 195$. This is a bait and switch tactic. This is the first time I ever called for service and it will probably be the last."

"Very professional and took time to explain the issues."

"The tech was extremely knowledgeable & went above & beyond his call of duty."

"Decent price. Timely visit. Apparent thorough tune up for my A/C."

"I've been happy with my experiences so far with Fras-Air"

"Pricing is high in my opinion"

"Very professional"

"Prompt and friendly service. Chad was professional, helpful, knowledgeable, explained the problem and provided tips on preventing the problem in the future."

"Fast service. Very responsive."

"Good servicer"

"Punctuality was excellent service was excellent. Very professional."

"They did a careful assessment of my issue (broken attic fan), provided excellent service at a competitive rate in a quick timeframe. Very satisfied. I Went with FrasAir over the other company that provided an estimate."

"prompt timely service"

"professionalism, timely response"

"Service wasgood"

"efficient good manner"

"Great customer service, fast response, expertise"

"Fantastic work, well done"

"They are prompt, responsive and courteous."

"Professional. Communication."

"Prompt service, technicians very professional. I called for an estimate."

"The technician was courteous, very knowledgeable, and thorough in his work."

"The rep was very responsive and hopefully we dont have any additional issues. However, we have still been experiencing issues and I am waiting patiently to see what is causing the temperature to rise for no reason"

"Very professional, knowledgeable and reliable."

"great technitian"

"I never got any confirmation regarding my online schedule service request, however the technician was very friendly and engaging and didnt mind explaining what the problem was, how it occurs, and just general curiosity questions."

"Professional staff and on time. Thorough explanation of repair and cleaned up the job site. Very satisfied"

"Resolved the issue quickly"

"The service rep was fantastic! He is the best rep I have ever had!"

"Always on time, very nice technicians, polite & explain work/maint that was performed clearly."

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"I called another company for a second opinion on the air handler issue. The tech said the unit was turned off so when he turned it back on it works. This issue perplexed me as I was told I need a new motor"

"Have received excellent service for many years"

"The Technician new what he was doing!!!!"

"techs were polite and knowlegable"

"Timely, nice people, explained everything to me and answered all my questions."

"Mr. David K, took the time to explain everything that was wrong with my AC system and the options that were available to me. He also didn't try to force me into making a change."

"To the point. Fast. Knowledgeable. Honest."

"Current service agreement is exceptional. Unfortunately Fras-Air no longer offers this high quality agreement any more. Also, the billing practices of Fras-Air have become awkward & it is now difficult to work with the parts of your company that administers accounts. A strong exception is Christina, from the Hillsborough office, who is fabulous & an asset to Fras-Air."

"Ours was an emergency call. Technician came the same day."

"The two gentlemen were very knowledgeable and helpful"

"Prompt service. When you said youll be here at 8:30, you were."

"James was punctual for appt., very courteous and informative- answered all my questions. Efficient with his work"

"We were able to schedule an appointment quickly and the service tech, James was excellent: friendly, professional, and thorough."

"Your customer service rep that answered my call was wonderful and set up a service call as quickly as she could. The technician called several hours earlier than expected and arrived within minutes of his call. Chad was fantastic! He welcomed my questions and made sure I was aware of the issues that needed to be corrected."

"Prompt, professional and efficient."

"Quick service, polite and helpful technician, early in the time window, reasonable price that never changed."

"responsive, super efficient, trustworthy"

"Great service"

"They were very quick to show up after an emergency call in the morning."

"The A/C unit was cooling the house but not keeping it cool as it should. When tech came out and removed the panel from attic unit, it stopped working. He was somehow able to get it to start working by bypassing something and said we may need additional service. He then went to check the outside unit and said the battery(he used technical term) was a little low and recommended replacing the part. Based on his performance on the upstairs unit, we were uncomfortable with making any additional repairs. Could you please send someone else out to assess what is going on with the unit? The technician was very nice, courteous, however, we didn't feel he had a lot of experience."

"Timely service. Good employees. Phones are always answered by a person."

"I did this survey once and am not happy about doing it again. Joe CharChar was very good!"

"Very thorough service call and answered all my question. Set up call to include duct cleaning during Fall Service"

"Great and fast work."

"I have been with Fras-Air for years and am always happy with their service."

"I've always had excellent service in a very timely manner."

"Friendly, knowledgeable and efficient"

"Chris was knowledgeable friendly prompt & professional"

"William and Don were highly knowledgeable, courteous, professional and efficient. They provided excellent AC repair service and I would definitely recommend FrasAir to friends and family."

"Tech came on time and found the leak. Provided insight on the issue."

"Your estimate was the highest price quote I got"

"The technician was very good and explained what he was doing"

"Was happy with the install of the system however the service has been less than stellar. This service he never changed the filter. We're not sure if the recommendation given or diagnosis is even accurate. He didn't seem to know what he was doing. I have no confidence, he took up a ladder, but I never saw him take any other tools. seemed odd."

"Very pleased with the service Ive received so far."

"Technician was thorough and informatie."

"Told be there Saturday afternoon but didn't show up until Sunday afternoon after many phone calls asking when"

"As always the technician was great and got the problem fixed!"

"Reliable, friendly service"

"Easy to set appointments, prompt, courtreous,and reliable."

"Joe was very friendly, thoughtful and professional."

"Broke my unit and then charged me money to do so"

"I have always had very competent techs service my heater and air conditioner."

"Because our experiences overall have been positive; when we've needed them, repairs have been done in as timely a manner as possible."

"Service is very good."

"My AC stopped working; Jason was here within an hour, and he did a fantastic job. Pleasant, efficient, and explained everything to me."

"Knowledgeable technicians and quick service."

"Good service, but sometimes scheduling issues and technician showing up. Have discussed w scheduling supervisor."

"Advantage Program is expensive; interest is high. This does not reflect the service by the technician."

"Great service by conscientious technicians however unfortunately vents continue to bang although not as much."

"Very good and timely service."

"tech manners and knowledge"

"Prompt and reliable service."

"Always reliable and professional and courteous."

"Helpful technicians. Reliable service"

"Great ser6"

"Because James Canada took his time to carefully look at my AC unit, maintenance it, explain potential issues in the future. He also spent time problem solving the lack of flow with some registers inside vs. others. James is great."

"He was very professional, knowledgeable, nice."

"Good quality people"

"I don't recommend any thing"

"The response from the technician during the holiday was disrespectful. 5 days later when technician appear to resolve the issue I was hit with a $14k. Later someone called to say oops just pay $8500. Terrible ordeal!"

"Will solved the problem quickly and efficiently"

"Bob the service manager went above and beyond. 10 stars"

"The tech answered several questions I had about issues I had been wondering about, seemed thorough, and was courteous."

"Installation crew was efficient and neat. One minor problem was solved immediately. I've dealt with your company for many years and will continue to do so. Techs are courteous and knowledgeable."

"I have used Fras-Air for many years and have always had excellent service."

"Everytime I needed help you guys are always available!"

"The gentleman that came was very very good, treated all that he did with respect. Extremely friendling. Very careful of his working environment. He may be the best tech we have had since working with your company over the years."