Fras-Air/General Service Experts Heating & Air Conditioning Reviews

"On time...efficient...job completed...reasonable price... professional & courteous technician"

"Chris is very knowledgeable and thorough with oil burners. He should be one of the best compensated employees of this company."

"Service tech was extremely knowledgeable regarding my system and provided excellent answers to my questions and concerns."

"I called on Friday about 3:15 in a panic because my water heater was leaking badly and getting worse very quickly. I didn't know what to do to stop it. John, who was in the office heard what was going on and came out to see if he could help me, which he did. Steven was just finishing another job and he got here very quickly as well. Although he had to order the new heater which won't be here until Monday, he replaced some shut off valves on the water heater so that at least we have cold water. I was very grateful and happy with the level of customer service that I received. I don't remember the female dispatcher's name who I spoke with, but she also was great in getting me help quickly."

"Called before he came, came on time"

"Technician was courteous, educated, thorough"

"Filter needed for furnace not on truck....why not? Isn't that part of the service. A second call was needed after I called the office to request the filter be replaced."

"The fix !"

"Good job and thorough"

"Raymond diagnosed the problem quickly returning heat to our home."

"Chad was prompt, responded to questions in detail and explained the issue"

"On time, right to work, knowledgeable, polite"

"Chris made a last-minute stop on his way home, explained the repair options clearly, and completed the work quickly to restore our hot water. Also a shout out to the first tech, who was not an oil tech (not sure why he was sent), but went out of his way to find Chris and arrange for him to come by."

"We were very satisfied with the service of 1/19/20. The Tech did an excellent job. As to the service of 12/09/19, however, I was not happy with the $90 service charge to plug in a new capacitor."

"Shawn was very professional. We enjoyed working with him."

"Javier was very polite, friendly, efficient and helpful."

"Tech was great. Explain everything that was fix. And answered my questions"

"The technicians were great, there was no foresight to bring the right filters to the service so we had to have 2 services. As you installed the furnace looking to see if you had the filters in stock would have been very helpful."

"Ryan is very exact,professional,left my house clean,polite knew his job,answered my questions. I plan on requesting him for my next visit!"

"because they were here within the timeframe provided and did an excellent job cleaning all the drains"

"I have used Fras-Air for so many years and they have always given me such good service."

"Knowledgeable, friendly, helpful"

"Nick and his partner were informative and I felt they efficiently accomplished their task to clean out our duct work. The answer to #1 question was in response to the work done yesterday. Our rating of 6 on the following 2 questions were in response to our four requests to have the sales consultant contact us about our warranty on our 9 year old air conditioner which had to be replaced in May 2019."

"The technician was very polite, professional, and explained all his work clearly. He was also timely, quick, and tidy."

"Knowledgeable, friendly, courteous"

"The service was completed in a timely manner and the technicians were very polite and friendly."

"The guys were on time, neat and checked out the system in only about an hour. I felt the same when we bought our A/C, furnace and hot water heater from your company as well."

"He was very knowledgeable and professional"

"Chad was extremely friendly and very professional."

"On time, thorough"

"Chad spent the time addressing several issues -- explained things to us"

"John found a problem and fixed it. You stood behind your product."

"The technician was on time, thorough, took the time to explain to me what he was doing and why."

"Stan always does excellent work for us"

"The furnace cleaning was done thoroughly. The cleanup or the furnace parts and even the outside of the furnace was ezcellent."

"The response time was good and the problem solved..we think. This is a new system an within 6 months we have had 2 problems. We didn't have any problems with the system it replaced which was about 15 years old."

"Michael was thorough and helpful in diagnosing and fixing our problem."

"Extremely fast response (on a Sunday). nicholas was very professional and polite. He quickly identified the problem and made the necessary repairs...and explaining the situation to me."

"Solved my problem as soon as he walked in the door ."

"Adam was very courteous and diligent and answered all of our questions politely."

"Both gentlemen were respectful, personable and professional. they educated me regarding codes and safety issues re my hot water heater even tho it was a call for my furnace."

"Technician arrived within 1 hour of my call because we had no heat"

"Chris has done as much as he could to rectify an ongoing problem and the Lennox representative should have provided better direction."

"Michael was very professional and very thorough."

"He is very professional and provided good service"

"He explained what he was doing and why"

"Have been dealing with Iganacio for many years ... Found him to project a positive image of the company. Would wish that all of the technicians projected the same professional competence."

"Nick and Dave arrived on time and throughly reviewed my heating system and reviewed their findings with me."

"John bent over backwards to get my furnace and air conditioner replaced on the bitter cold Saturday before Christmas when the workers had been given the weekend off. John is a very caring and helpful gentleman."

"Took 3 follow up trips after installation to debug new furnace (incorrect wiring) and fix thermostat"

"The last time I filled out this questionnaire, I commented I didn't oversee or supervise the technician nor am I a qualified HVAC technician.. I can only 'assume' quality work was done. They were polite and arrived at the appropriate time."

"My,appointment on Fri Dec 20 had,to be rescheduled which caused me,some challenges. However Frank did let me know he was,delayed and asked the ofiice to call me foranother,appointment"

"Knowledgeable tech, friendly and quickly resolved the issue."

"Very knowledgeable professional and all done in great timing"

"Technician was very professional, helpful, and knowledgeable."

"I would of thought that cleaning the burners of the furnace would be covered by my service plan. I was told that it would cost me $220 to have it done. This is the furnace that you installed and is only 3 years old. I'm not very happy about this."

"Very polite and attentive"

"The technician was very patient and informative/"

"Willingness to spend the time to solve our problems."

"My appointment was scheduled for 10:00-12:00. At 12:00 I called to see where technician was. Was told he was delayed and we be there before 100. Why was I not called. Needless to say at 1:00 no technician. I had to call again which is horrible service tom long time customer. I had to go out so I rescheduled for 4:00. This is not a knock on our technician who did come at 4 he was great. Everything else related to your company was poor"

"Raymond arrived precisely when he said he would. He worked cleanly, and explained thoroughly what service he provided."

"Service tech was amazing"

"technician was extremely thorough"

"got the job correctly done"

"The Techs were willing to stay as long as it took to correct the problem. They wanted to make sure it was working properly."

"Professional, positive attitude"

"Technician apparently had never seen a Honeywell F50 Electronic Filter. However, he and I worked through the problem together and concluded that the unit was unrepairable. The followup by the office to arrange replacement was poor and uninformed, and she never got back to me after I tried to explain exactly what needed replacement. Later I did a more thorough analysis of the problem, using some of what the technician and I had learned together, and discovered what the exact problem was, and was able to fix it myself. Happily the unit did not need replacement after all. All in all I was satisfied with the cost, and the result. We have used Fras-air for many years and will continue to do so."

"Exceptional service & Rep (Ryan) explained what he was checking as the service on both zones were completed. He also informed me of recommendations based on what he observed for the units."

"Chad was fantastic, he taught us more on our system than anyone in the past!"

"Mike was detail oriented, knowledgeable, and very courteous."

"Professional and prompt."

"Ryan explained what he was doing and went out of his way to perform exemplary service."

"Raymond was excellent!"

"Marico is very thorough and puts a lot of effort into making sure he checks the equipment. Hes also very patient with our questions. We really trust him!"

"technician knew what he was doing and familiar with our furnace model."

"Travis Was very knowledgeable and continually communicated the issues and related options on how the issue may be resolved. Superb technician."

"Tech did thorough job, gave honest assessment"

"Technician very knowledgeable, friendly and informative."

"Very sharp and professional and friendly service tech."

"Service person was great. Did not come with filter that was promised."

"Very professional and respectful of my family and home."

"I worked with the service manager on the phone to address a feature on an install for the humidifier accessory that did not appear to have been functioning since our initial install and he addressed its operation to bring it into service to complete the original expected functionality without any real issues."

"he did the job"

"slow service getting a part that should be commonplace"

"Part ordered and installed as required."

"I was overcharged 500 dollars on a gargage disposl replacement. This was a SCAM"

"On time, explained well."

"He was on time, intelligent, knowledgeable, thorough and clean."

"Nick was very courteous and thorough. I am VERY disappointed that I was charged an addtl $90 to install a part and require a second part for which i have to pay an addtl $90. The parts are covered by warranty but I'm paying more in labor fees than the price of the parts. Very aggravating."

"Chris tries very hard to do a quality install and have a satisfied customer."

"Tyler was very efficient, professional.and polite."

"Service techs and office reps are professional, friendly and helpful."

"work was done timely and neat"

"Technician was very knowledgeable and arrived on time - with an advance call to let me know exactly when he was going to arrive."

"Technician was not on time but we were notified beforehand so we're ok with that."

"Technicians very professional and courteous and answered all our questions"

"Showed up on time"

"Service was prompt. Technicians know what they are doing."

"Tried hard with thorough inspection but could not find the cause of furnace shutdown. Furnace inadvertently turned back on before service arrived"

"I was quite satisfied, however, a part wasn't provided for the new unit (a sensor) and I had to schedule a second visit to have that installed."

"Only reason I gave a 9 vs 10 is because when tech came on a friday and indicated the part he needed...he FAILED to indicate to me that the part would NOT be available until at least Monday as Parts is CLOSED on weekend...thereby extending my time of disrepair (i.e. NO HEAT)"

"Great service guy and good customer service by phone."

"Arrived on time, was very courteous, and serviced my system as expected."

"Service person didn't even bother to change the filter of unit he looked at. I asked him to look at the unit in the attic as the second part of the deal and he said he couldn't reach even though I provided 2 ladders and others have gotten up easily in the past."

"Javier seemed very honest. I'm just wondering how long it should take to do a tuneup since I have two units. It took 15-20 minutes."

"Rey did excellent job and recommended cost effective solution"

"He was honest, knew his stuff, and i felt as though he had my best interest at heart."

"Both Ron and Rick were wonderful. Informed explained any questions we had"

"the technician arrived on time. he provided additional information on maintaining or life time of furnace. Very pleasant."

"The problem was not 100% solved"

"Very detailed explanations of what we were going to buy and very reactive when our system decided to fail all of a sudden during a cold week"

"Raymond was professional , did his assessment, and made the call!"

"Nicholas called with an ETA and showed up promptly. He was personable, well-mannered and got right down to doing his job."

"I wasnt quoted for a new zone controller although I needed one. Once the unit was installed. The second thermostat did not control the unit properly which the technician did. To mention. Only after I called the day after installation when the furnace was not turning was I informed that the unit was Improperly wired and a new zone board would be needed."

"Chad was fast, friendly, efficient, and thoroughly explained everything"

"he is determined to do the job thoroughly and the right way"

"The techs kept their time commitment despite some challenges in scheduling that day. They were courteous and kept me well informed."

"Took time to evaluate my needs. Answered my questions completely Was very polite and did not pressure me ."

"Our technician.....excellent service"

"Efficient, polite."

"Timely service"

"Chris did an excellent job at the service. Plus, he found that I may have a leak on low-side lineset joints as he found oil, as the system is just about one-year old. He recommended I have it corrected in the Spring. But the system is functioning ok at this time."

"Rusted burners should have been mentioned last year."

"Ryan was professional, seemed to know what he was talking about, and answered all my questions fully."

"Montana researched the dimensions for my Lennox furnace filters and ordered them for me saving me a significant amount of time."

"Julio was very personable, polite, worked quietly, and answered my questions with knowledgeable responses."

"Julio did his job."

"mario found what has been making me sick in my home for the last year"

"The work was done correctly and efficiently. The technician arrived in the agreed time window."

"All went well"

"Chad was very thorough and kept everything very clean and organized. He was also very kind and explained everything he did."

"Nick was very nice. Called before arriving to give me timeline. Even though I had new filter said didnt need to replace current filter as was still clean so appreciated that."

"They were friendly, relatively fast, and did a good job"

"John was on-time, handled his work efficiently, and everything is working."

"Very thorough. Explained all work done"

"Nick was thorough & checked all components. He explained everything he did & complied with requests to check specific items."

"Very personal, very friendly and knowledgeable."

"Technician was very professional, called to let me know when he would arrive, explained the results and took the old filter away"

"Tech (Stan) did not have necessary replacement part for shower; needed another (2nd) appointment schedule to come in to try to make repair(s). Written quote I received from Stan did not clearly indicate discounted/reduced price after presenting him with $50 coupon for plumbing service. I had to pay for diagnostics fee even though I presented him coupon for free plumbing service with paid repair."

"Ryan was very polite and pleasant and helpful with my many questions. Mike who was training was also very nice. They both went beyond my expectations."

"Great service able to solve issues and executed very well"

"Professionalism"

"Julio was very helpful in explaining and answering all my questions. I am sorry he is leaving the company."

"The suggestion was to replace rather than repair. We called another service agent and found out that it could be repair for less than $200 rather than spending over $6k for replace! Also, one of the main problems was there was no filter. We previously had a service agreement with FrasAir to replace filters!"

"Polite professional and competent"

"Raymond came out late at night and he was pleasant. He was methodical in what he was doing an explained what he was doing when asked."

"Ryan was very professional and took care of any problems that arose."

"Needed to have technician return later in the day to resolve an issue, but everything turned out fine."

"The service was fine however the lengthy wait for service was far too excessive- no heat, freezing cold day etc."

"Failure of the unit continues."

"It was done on time and in a professional manner."

"Knowledge of product"

"Technician was knowledgeable and fixed the problem fast"

"Told wrong info and wasted time also appointment time was changed with no notification"

"Service took only ~20 minutes. That seemed much shorter than usual services previously done by Ahmed"

"Ryan was great BUT the timeliness with the scheduled appointment was not. Scheluded 8-12. Call at 9 from office running late be there around 1. Arrived 2:30pm."

"Chris was cordial and efficient."

"Cost of filter for humidifier was super high"

"Chris did good job and was professional and Friendly though charges were little higher side."

"Very courteous"

"The gentleman was efficient, friendly and very professional."

"Everything was done on schedule and quickly."

"Chad is very knowledgeable, courteous and answered all my questions."

"Service tech arrived on time and efficiently performed the tune ups on my furnaces."

"Very thorough, prepared, knowledgeable and customer focused."

"John Was Very Professional. Went Over All Possible Issues And Corrective Actions That Might Be Needed."

"Chad was professional, courteous, and knowledgeable."

"Clean friendly knowledgeable thank you"

"JOHN WAS FRIENDLY AND INFORMATIVE."

"Technician was very friendly and efficient. Thoroughly explained the issue and options and answered my questions"

"Good service overall since 2 years that I own the house. Nothing specific to mention but I felt like the age of my furnace triggering the visit of the sales guy with the technical guy for a service repair could have been done with a notice"

"Clean quick professional. Answered all questions completely."

"John knew how to solve the issue and was polite and efficient."

"They knew what they were doing, explained the situation well, and took care of everything in a very professional manner,"

"Mixed. The Service Tech was knowledgable and knew how to evaluate our system; he found two capacitor defects. I was being charged an exorbitant amount, but didn't take exception at the time until I researched my general contract entitlements and found OEM costs of the parts for a fraction of the amount."

"Efficient job"

"Excellent technicians"

"Chad is very courteous. He explained everything that he did to tune up my furnace. Very professional!"

"Technician was professional, friendly and courteous"

"Knows his stuff - nice guy"

"Iggy was on time, respect for the home by wearing booties and took the time to explain what he did."

"Extremely nice, informative and friendly. Joe spent a lot of time with us."

"Both technicians (Steve and Adam) were very personable and knowledgeable as well as punctual. I also would like to mention that Lauren is a true pleasure to work with; she is very accommodating and makes scheduling appointments easy."

"Adam was very knowledgeable and glad to answer questions and provide explanations when asked."

"Provided information that enhanced understanding. Advice given on condition and maintenance. Improvement can be made in scheduling, to be sure schedules are made. No A/C service was scheduled prior to summer. But, this has been taken care of. Frasair will provide A/C maintenance next season at no additional charge"

"Nick was very polite, thorough in his work and discussions with me regarding my heating systems."

"Very thorough; responsive to our questions; on time, worked efficiently."

"Travis is a pro and he was very diligent in doing his work."

"Prompt polite knowledgeable"

"Prompt and competent service. Willing to explain steps."

"I have worked with Linda for several years and she has always provided excellent service, been responsive and cordial."

"Time was a little late but it worked."

"Your tech showed professionalism and competence."

"Chad is great. He has been to our house several times. Knows the system and knows the ongoing issue that is occurring. It is a brand new system so he has a plan for what needs to be done moving forward if the issue continues to occur."

"I was hoping for my expert named Chad but Travis said he called out sick and if I wanted Chad I would have to reschedule."

"Mr. Rutter was pleasant, explained everything as he went along with the job &summed up the findings at the end."

"Technician explained what was done and answered my questions"

"The problem was go fixed"

"Sean is always very professional and respectful"

"Service was performed quick and easy and everything works perfectly."

"We have always have had good luck with FrasAir."

"This is the fifth or sixth time someone had to come and trouble shoot unit. In addition, when I'm told someone will call me back I expect it to happen. I shouldn't have to call back."

"Service Experts were promt, curtious, answered questions while servicing our furnace."

"Very disappointed the new HVAC system was installed in June 2019 and I already had to call 3 times to have a technician come out because the unit has problems. The techs get it running but I got 3 different explanations for the problem. I called the Hillsborough office requesting a supervisor get in touch with me to come out to make sure the unit was installed properly and have never received a call back."

"the tech was on time e performed the service left everything clean and was polite and professional"

"The technicians were on time, knowledgeable and were able to troubleshoot a problem that occurred."

"Your guy was very through and courteous"

"thorough, courteous, complete professional service provided in a timely manor."

"Knowledgeable"

"Sean has been my service technician for at least 10 years. Always professional, informative clean and quiet. He definitely is an asset to your company."

"On time and couteous"

"The gentleman was very professional and polite."

"Because he did not have ffilters on the truck"

"Had no hot water/heat Tech never showed up"

"Very competent work"

"The technician pointed out a potentially long lasting problem and was able to fix it the same day"

"Everything from the scheduling and service was great. John is a fantastic human being that really seems to care about helping his customers!!"

"Sean, our technician, was efficient & courteous & on time."

"Courteous Professional Good work"

"Knowledgeable, Courteous and professional. listens to customers."

"Work performed on time and all was ok"

"Adam, the tech, was prompt, professional and knowledgeable. He understands the internals of my heating system and explained his findings to me clearly. Adam answered all of my questions and concerns about the recommended repairs/component replacements to my satisfaction. Adam was a pleasure to deal with. After considering the info Adam provided, along with some follow up questions fielded by Ryan, my wife and I decided to go ahead with Adam's recommendations. Judy and Cheyenne were very polite, professional and accommodating with setting up the service appts. Great Team !!"

"Whenever I see Jon he is most helpful Professional . Personable and respectful of the home. He is an asset to the company."

"Always helpful actually expert the work uou fo makes me feel safe in my home. Joe goes the extra mile"

"Very professional, prompt and answered all my questions."

"100"

"Because of the knowledge and professionalism of your technician."

"Provided additional information on my new system. Still have issues needing to be resolved."

"Christopher is the best."

"On time and efficient"

"I have always been impressed with the staff that has serviced our units across the years. One is nicer and more professional than the next."

"Long story short Sean was absolutely fantastic and did something none of the other 4-5 technicians thought to do....match and label the 3 zones to prevent the next technician from wasting the first 30-45 minutes running upstairs downstairs trying to figure out how the system works"

"Clear and honest discussions and recommendations"

"Very thorough"

"Attentive to details."

"Thorough. Complete explanation of work done."

"Technician either grossly misdiagnosed the condition of my furnace, or lied about it to recommend that I replace the furnace. His behavior had the earmarks of someone who is incentivized to sell new equipment to the detriment of his maintenance duties."

"Professionalism and friendliness!!"

"Excellent service"

"great expertize in technical function."

"Nick was very polite and courteous and professional. He knew what he was doing and got right to work."

"Thorough check of heating system"

"On time, courteous, competent tech and customer rep."

"Very professional and knowledgeable"

"Nick and the person with him did a great job with the dryer vent; explained what they were going to do, showed me what they did, and totally cleaned up what they found in the vent(s)."

"Were quite thorough, and professional."

"Ryan was the best service tec. He was very thorough and reviewed all elements of the sevice"

"On time, courteous, knowledgeable."

"Ryan Spent all morning trying to diagnose why I was not receiving he on my second level. Then he spent a long time servicing my furnace and detecting problems I had no idea existed. He also showed me what I should be doing to keep the pump clear etc. I have never had such excellent service from Fras-Air or anywhere else."

"The techs were polite and efficient."

"Professional and thorough"

"He was polite, clean, thorough, very detailed shared what he was doing and why."

"Starting with Montana, she called me regarding a part to be replaced and made the appointment. Chad, our tech, was very knowledgeable and professional. I feel very comfortable with him addressing my problem !!! PS : I renewed my Platium Service for another year !!!"

"Came out on a Sunday when we were in a bad spot with a serious leak. Professional and courteous, outstanding service."

"Arrived promptly at scheduled time. Friendly, thorough service, explain everything he did and answered all my question."

"Ryan was extremely thorough and knowledgeable."

"Very thorough and offered money saving tips."

"Adam was very knowledgeable."

"They were all very efficient and friendly and helpful. I think I have mistaken the first evaluation with the ones that came the second day. Evaluation the same but name incorrect."

"Arrived on time, checked out and cleaned system. Courteous and neat."

"Information exchange, very neat and thorough, on time."

"Raymond called before he came/ gave me accurate arrival time and was highly professional and knowledgeable. Well done."