Fras-Air/General Service Experts Heating & Air Conditioning Reviews

"Thermostat works good ... but problem with emergency heat strips from install still needs to be fixed."

"Technical Service is excellent. Only thing, I would complain the technician didnt any safety precaution - COVID-19. which is seriously concern."

"He worked a long time to get things ready for summer."

"Always professional"

"He did what was needed."

"Took care in and out of house and did tune up services that I don't think anyone ever did before Very courteous"

"The new unit had some bugs in it but everyone did their best & put in some long hours to get everything straightened out."

"Service tech diagnosed faulty part, had it ordered and replaced it quickly. Also provided great input on operating thermostat for humidity control"

"Answered all of my questions. Polite and knowledgeable."

"Rico called and arrived on time. He was pleasant, courteous and went the extra mile when I showed him that caulking was not sealing well and heat was escaping, instead of adding more caulking, he taped over which not only looked nicer but was effective in sealing all the leaks. However, I must say that I was disappointed that the furnace failed inspection for two issues. I really didn't expect that to happen and didn't even get a sorry when I called for a follow up appointment - that is when Rico came. I know mistakes happen, but a simple apology goes a long way. I called Jason twice about it and he said someone would call to make an appointment, but they never did. I ended up calling you. I am very satisfied with Rico, but not the overall experience."

"Same day service prompt and courtious"

"Christopher and his partner were professional, friendly, helpful, and neat. I was very pleased with their work and the entire experience."

"He told me what he found as the inspection proceeded."

"All the guys were very professional and nice."

"Jordan was very helpful. Pricing was way too high.."

"Technician was knowledgeable and courteous"

"They did a good job. They fixed what was broken quickly. I do not know if the price is competitive, I just know I want the job done right. I also know that I need to be sure the heat will keep working, so I use this company because they will come back if there is a problem. Stan and Chris were nice and good people to work with. I hope I work with them again, if I need help with plumbing."

"So sorry I am just posting this review, as our service was back in January 2020. Ryan was SO very knowledge and helpful. He was definitely the best technician of any kind we have ever had in our home. In general, Fras-Air has been a great company to work with, but having folks like Ryan is a huge plus."

"Adam was a very knowable, pleasant and professional. He explained my options so I could make my own decision. He did not pressure me."

"Steven is always efficient, professional and friendly."

"Delays in receiving of needed part."

"Not sure where to start. Proposal was most expensive but delivered what I wanted and good understanding of what I needed. Team that showed up started very well. Then I identified a piece of the system was damaged and received poor service from then forward."

"Had a very, very small gas leak which they worked on until they found. While everything was sealing, Chris took the time to walk around, showing me where to fix our panning, and also gave me easy tips to keep house more comfortable (opening vents, adding a vent by basement door etc.). This was really helpful and a nice free value added service."

"Prompt and professional on both visits. thank you."

"We found out the sump pump wasn't working; hurray!"

"Michael communicated well (let me know he could arrive early) and was polite."

"Why should anything go wrong?! The system is 3 weeks old!!! And then to have the guy recommend winter hoods for heat pumps? Why wasnt this done 3 weeks ago?"

"On the visit, the tech had no clue what he had to repair"

"Company was very good about communicating as to when the tech would arrive. Heat was restored."

"Prompt/knowledgeable/courteous technician."

"Mr. Robinson was professional."

"Tyler was on time, thorough, and very knowledgeable"

"Tech. Mike Christopher arrived on time, very knowledgeable and helpful answering questions. Did a thorough service of my system."

"Dillon and Sam were personable and professional. They respected me as and woman and respected my home. In addition they completed the job ahead of what they anticipated."

"Prompt ,responsible,good explanation of service performed"

"He was great. Clearly knows what he is doing and how to manage a customer. Very personable."

"DID NOT FIX INITIAL COMPLAINT. STILL HAVE EXTREMELY HOT WATER OF OUT OF TAP. CHARHED LOTS OF MONEY! Plus yout company initallu inatalled the unit and put the turn off valve next to the hot water.pjpe!"

"Two Nicks showed up and the preventative maintenance guy. The guys were great, professional, very courteous and they answered all my questions. I m very pleased with the services I receive from Fras-Air and have recommended you all to a number of people.."

"Very knowledgeable."

"Nothing exceptional about tour service. For once would appreciate not being given a sales pitch as part of routine maintenance!"

"Marico arrived when he said he would. He made the repairs we needed in a timely manner"

"Fixed the problem quickly. Easy appointment set up. Professional staff."

"Frank was awesome. He truly loved what he was doing , which made me feel very comfortable"

"On time. Knowledgeable and helpful."

"Tech person didnt know whether we needed the plug that inspector failed us for not having. Not that knowledgeable about product No follow up call from Adam who was supposed to call. My husband called and still no return call. We failed inspection for a unit installed in 2019."

"Resolved completely the issue ..."

"Adam was knowledgeable and helpful"

"Very professional and efficient"

"Great job"

"He did a great job, would like for him to work on my equipment."

"John was phenomenal and great to work with but we were sent the wrong part 2 times"

"Chad was very helpful, knowledgeable and friendly. He knew our system issue and resolved it quickly"

"All was well done. Tech very professional and pleasant."

"On time...efficient...job completed...reasonable price... professional & courteous technician"

"Chris is very knowledgeable and thorough with oil burners. He should be one of the best compensated employees of this company."

"Service tech was extremely knowledgeable regarding my system and provided excellent answers to my questions and concerns."

"I called on Friday about 3:15 in a panic because my water heater was leaking badly and getting worse very quickly. I didn't know what to do to stop it. John, who was in the office heard what was going on and came out to see if he could help me, which he did. Steven was just finishing another job and he got here very quickly as well. Although he had to order the new heater which won't be here until Monday, he replaced some shut off valves on the water heater so that at least we have cold water. I was very grateful and happy with the level of customer service that I received. I don't remember the female dispatcher's name who I spoke with, but she also was great in getting me help quickly."

"Called before he came, came on time"

"Technician was courteous, educated, thorough"

"Filter needed for furnace not on truck....why not? Isn't that part of the service. A second call was needed after I called the office to request the filter be replaced."

"The fix !"

"Good job and thorough"

"Raymond diagnosed the problem quickly returning heat to our home."

"Chad was prompt, responded to questions in detail and explained the issue"

"On time, right to work, knowledgeable, polite"

"Chris made a last-minute stop on his way home, explained the repair options clearly, and completed the work quickly to restore our hot water. Also a shout out to the first tech, who was not an oil tech (not sure why he was sent), but went out of his way to find Chris and arrange for him to come by."

"We were very satisfied with the service of 1/19/20. The Tech did an excellent job. As to the service of 12/09/19, however, I was not happy with the $90 service charge to plug in a new capacitor."

"Shawn was very professional. We enjoyed working with him."

"Javier was very polite, friendly, efficient and helpful."

"Tech was great. Explain everything that was fix. And answered my questions"

"The technicians were great, there was no foresight to bring the right filters to the service so we had to have 2 services. As you installed the furnace looking to see if you had the filters in stock would have been very helpful."

"Ryan is very exact,professional,left my house clean,polite knew his job,answered my questions. I plan on requesting him for my next visit!"

"because they were here within the timeframe provided and did an excellent job cleaning all the drains"

"I have used Fras-Air for so many years and they have always given me such good service."

"Knowledgeable, friendly, helpful"

"Nick and his partner were informative and I felt they efficiently accomplished their task to clean out our duct work. The answer to #1 question was in response to the work done yesterday. Our rating of 6 on the following 2 questions were in response to our four requests to have the sales consultant contact us about our warranty on our 9 year old air conditioner which had to be replaced in May 2019."

"The technician was very polite, professional, and explained all his work clearly. He was also timely, quick, and tidy."

"Knowledgeable, friendly, courteous"

"The service was completed in a timely manner and the technicians were very polite and friendly."

"The guys were on time, neat and checked out the system in only about an hour. I felt the same when we bought our A/C, furnace and hot water heater from your company as well."

"He was very knowledgeable and professional"

"Chad was extremely friendly and very professional."

"On time, thorough"

"Chad spent the time addressing several issues -- explained things to us"

"John found a problem and fixed it. You stood behind your product."

"The technician was on time, thorough, took the time to explain to me what he was doing and why."

"Stan always does excellent work for us"

"The furnace cleaning was done thoroughly. The cleanup or the furnace parts and even the outside of the furnace was ezcellent."

"The response time was good and the problem solved..we think. This is a new system an within 6 months we have had 2 problems. We didn't have any problems with the system it replaced which was about 15 years old."

"Michael was thorough and helpful in diagnosing and fixing our problem."

"Extremely fast response (on a Sunday). nicholas was very professional and polite. He quickly identified the problem and made the necessary repairs...and explaining the situation to me."

"Solved my problem as soon as he walked in the door ."

"Adam was very courteous and diligent and answered all of our questions politely."

"Both gentlemen were respectful, personable and professional. they educated me regarding codes and safety issues re my hot water heater even tho it was a call for my furnace."

"Technician arrived within 1 hour of my call because we had no heat"

"Chris has done as much as he could to rectify an ongoing problem and the Lennox representative should have provided better direction."

"Michael was very professional and very thorough."

"He is very professional and provided good service"

"He explained what he was doing and why"

"Have been dealing with Iganacio for many years ... Found him to project a positive image of the company. Would wish that all of the technicians projected the same professional competence."

"Nick and Dave arrived on time and throughly reviewed my heating system and reviewed their findings with me."

"John bent over backwards to get my furnace and air conditioner replaced on the bitter cold Saturday before Christmas when the workers had been given the weekend off. John is a very caring and helpful gentleman."

"Took 3 follow up trips after installation to debug new furnace (incorrect wiring) and fix thermostat"

"The last time I filled out this questionnaire, I commented I didn't oversee or supervise the technician nor am I a qualified HVAC technician.. I can only 'assume' quality work was done. They were polite and arrived at the appropriate time."

"My,appointment on Fri Dec 20 had,to be rescheduled which caused me,some challenges. However Frank did let me know he was,delayed and asked the ofiice to call me foranother,appointment"

"Knowledgeable tech, friendly and quickly resolved the issue."

"Very knowledgeable professional and all done in great timing"

"Technician was very professional, helpful, and knowledgeable."

"I would of thought that cleaning the burners of the furnace would be covered by my service plan. I was told that it would cost me $220 to have it done. This is the furnace that you installed and is only 3 years old. I'm not very happy about this."

"Very polite and attentive"

"The technician was very patient and informative/"

"Willingness to spend the time to solve our problems."

"My appointment was scheduled for 10:00-12:00. At 12:00 I called to see where technician was. Was told he was delayed and we be there before 100. Why was I not called. Needless to say at 1:00 no technician. I had to call again which is horrible service tom long time customer. I had to go out so I rescheduled for 4:00. This is not a knock on our technician who did come at 4 he was great. Everything else related to your company was poor"

"Raymond arrived precisely when he said he would. He worked cleanly, and explained thoroughly what service he provided."

"Service tech was amazing"

"technician was extremely thorough"

"got the job correctly done"

"The Techs were willing to stay as long as it took to correct the problem. They wanted to make sure it was working properly."

"Professional, positive attitude"

"Technician apparently had never seen a Honeywell F50 Electronic Filter. However, he and I worked through the problem together and concluded that the unit was unrepairable. The followup by the office to arrange replacement was poor and uninformed, and she never got back to me after I tried to explain exactly what needed replacement. Later I did a more thorough analysis of the problem, using some of what the technician and I had learned together, and discovered what the exact problem was, and was able to fix it myself. Happily the unit did not need replacement after all. All in all I was satisfied with the cost, and the result. We have used Fras-air for many years and will continue to do so."

"Exceptional service & Rep (Ryan) explained what he was checking as the service on both zones were completed. He also informed me of recommendations based on what he observed for the units."

"Chad was fantastic, he taught us more on our system than anyone in the past!"

"Mike was detail oriented, knowledgeable, and very courteous."

"Professional and prompt."

"Ryan explained what he was doing and went out of his way to perform exemplary service."

"Raymond was excellent!"

"Marico is very thorough and puts a lot of effort into making sure he checks the equipment. Hes also very patient with our questions. We really trust him!"

"technician knew what he was doing and familiar with our furnace model."

"Travis Was very knowledgeable and continually communicated the issues and related options on how the issue may be resolved. Superb technician."

"Tech did thorough job, gave honest assessment"

"Technician very knowledgeable, friendly and informative."

"Very sharp and professional and friendly service tech."

"Service person was great. Did not come with filter that was promised."

"Very professional and respectful of my family and home."

"I worked with the service manager on the phone to address a feature on an install for the humidifier accessory that did not appear to have been functioning since our initial install and he addressed its operation to bring it into service to complete the original expected functionality without any real issues."

"he did the job"

"slow service getting a part that should be commonplace"

"Part ordered and installed as required."

"I was overcharged 500 dollars on a gargage disposl replacement. This was a SCAM"

"On time, explained well."

"He was on time, intelligent, knowledgeable, thorough and clean."

"Nick was very courteous and thorough. I am VERY disappointed that I was charged an addtl $90 to install a part and require a second part for which i have to pay an addtl $90. The parts are covered by warranty but I'm paying more in labor fees than the price of the parts. Very aggravating."

"Chris tries very hard to do a quality install and have a satisfied customer."

"Tyler was very efficient, professional.and polite."

"Service techs and office reps are professional, friendly and helpful."

"work was done timely and neat"

"Technician was very knowledgeable and arrived on time - with an advance call to let me know exactly when he was going to arrive."

"Technician was not on time but we were notified beforehand so we're ok with that."

"Technicians very professional and courteous and answered all our questions"

"Showed up on time"

"Service was prompt. Technicians know what they are doing."

"Tried hard with thorough inspection but could not find the cause of furnace shutdown. Furnace inadvertently turned back on before service arrived"

"I was quite satisfied, however, a part wasn't provided for the new unit (a sensor) and I had to schedule a second visit to have that installed."

"Only reason I gave a 9 vs 10 is because when tech came on a friday and indicated the part he needed...he FAILED to indicate to me that the part would NOT be available until at least Monday as Parts is CLOSED on weekend...thereby extending my time of disrepair (i.e. NO HEAT)"

"Great service guy and good customer service by phone."

"Arrived on time, was very courteous, and serviced my system as expected."

"Service person didn't even bother to change the filter of unit he looked at. I asked him to look at the unit in the attic as the second part of the deal and he said he couldn't reach even though I provided 2 ladders and others have gotten up easily in the past."

"Javier seemed very honest. I'm just wondering how long it should take to do a tuneup since I have two units. It took 15-20 minutes."

"Rey did excellent job and recommended cost effective solution"

"He was honest, knew his stuff, and i felt as though he had my best interest at heart."

"Both Ron and Rick were wonderful. Informed explained any questions we had"

"the technician arrived on time. he provided additional information on maintaining or life time of furnace. Very pleasant."

"The problem was not 100% solved"

"Very detailed explanations of what we were going to buy and very reactive when our system decided to fail all of a sudden during a cold week"

"Raymond was professional , did his assessment, and made the call!"

"Nicholas called with an ETA and showed up promptly. He was personable, well-mannered and got right down to doing his job."

"I wasnt quoted for a new zone controller although I needed one. Once the unit was installed. The second thermostat did not control the unit properly which the technician did. To mention. Only after I called the day after installation when the furnace was not turning was I informed that the unit was Improperly wired and a new zone board would be needed."

"Chad was fast, friendly, efficient, and thoroughly explained everything"

"he is determined to do the job thoroughly and the right way"

"The techs kept their time commitment despite some challenges in scheduling that day. They were courteous and kept me well informed."

"Took time to evaluate my needs. Answered my questions completely Was very polite and did not pressure me ."

"Our technician.....excellent service"

"Efficient, polite."

"Timely service"

"Chris did an excellent job at the service. Plus, he found that I may have a leak on low-side lineset joints as he found oil, as the system is just about one-year old. He recommended I have it corrected in the Spring. But the system is functioning ok at this time."

"Rusted burners should have been mentioned last year."

"Ryan was professional, seemed to know what he was talking about, and answered all my questions fully."

"Montana researched the dimensions for my Lennox furnace filters and ordered them for me saving me a significant amount of time."

"Julio was very personable, polite, worked quietly, and answered my questions with knowledgeable responses."

"Julio did his job."

"mario found what has been making me sick in my home for the last year"

"The work was done correctly and efficiently. The technician arrived in the agreed time window."

"All went well"

"Chad was very thorough and kept everything very clean and organized. He was also very kind and explained everything he did."

"Nick was very nice. Called before arriving to give me timeline. Even though I had new filter said didnt need to replace current filter as was still clean so appreciated that."

"They were friendly, relatively fast, and did a good job"

"John was on-time, handled his work efficiently, and everything is working."

"Very thorough. Explained all work done"

"Nick was thorough & checked all components. He explained everything he did & complied with requests to check specific items."

"Very personal, very friendly and knowledgeable."

"Technician was very professional, called to let me know when he would arrive, explained the results and took the old filter away"

"Tech (Stan) did not have necessary replacement part for shower; needed another (2nd) appointment schedule to come in to try to make repair(s). Written quote I received from Stan did not clearly indicate discounted/reduced price after presenting him with $50 coupon for plumbing service. I had to pay for diagnostics fee even though I presented him coupon for free plumbing service with paid repair."

"Ryan was very polite and pleasant and helpful with my many questions. Mike who was training was also very nice. They both went beyond my expectations."

"Great service able to solve issues and executed very well"

"Professionalism"

"Julio was very helpful in explaining and answering all my questions. I am sorry he is leaving the company."

"The suggestion was to replace rather than repair. We called another service agent and found out that it could be repair for less than $200 rather than spending over $6k for replace! Also, one of the main problems was there was no filter. We previously had a service agreement with FrasAir to replace filters!"

"Polite professional and competent"

"Raymond came out late at night and he was pleasant. He was methodical in what he was doing an explained what he was doing when asked."

"Ryan was very professional and took care of any problems that arose."

"Needed to have technician return later in the day to resolve an issue, but everything turned out fine."

"The service was fine however the lengthy wait for service was far too excessive- no heat, freezing cold day etc."

"Failure of the unit continues."

"It was done on time and in a professional manner."

"Knowledge of product"

"Technician was knowledgeable and fixed the problem fast"

"Told wrong info and wasted time also appointment time was changed with no notification"

"Service took only ~20 minutes. That seemed much shorter than usual services previously done by Ahmed"

"Ryan was great BUT the timeliness with the scheduled appointment was not. Scheluded 8-12. Call at 9 from office running late be there around 1. Arrived 2:30pm."

"Chris was cordial and efficient."

"Cost of filter for humidifier was super high"

"Chris did good job and was professional and Friendly though charges were little higher side."

"Very courteous"

"The gentleman was efficient, friendly and very professional."

"Everything was done on schedule and quickly."

"Chad is very knowledgeable, courteous and answered all my questions."

"Service tech arrived on time and efficiently performed the tune ups on my furnaces."

"Very thorough, prepared, knowledgeable and customer focused."

"John Was Very Professional. Went Over All Possible Issues And Corrective Actions That Might Be Needed."

"Chad was professional, courteous, and knowledgeable."

"Clean friendly knowledgeable thank you"

"JOHN WAS FRIENDLY AND INFORMATIVE."

"Technician was very friendly and efficient. Thoroughly explained the issue and options and answered my questions"

"Good service overall since 2 years that I own the house. Nothing specific to mention but I felt like the age of my furnace triggering the visit of the sales guy with the technical guy for a service repair could have been done with a notice"

"Clean quick professional. Answered all questions completely."

"John knew how to solve the issue and was polite and efficient."

"They knew what they were doing, explained the situation well, and took care of everything in a very professional manner,"

"Mixed. The Service Tech was knowledgable and knew how to evaluate our system; he found two capacitor defects. I was being charged an exorbitant amount, but didn't take exception at the time until I researched my general contract entitlements and found OEM costs of the parts for a fraction of the amount."

"Efficient job"

"Excellent technicians"

"Chad is very courteous. He explained everything that he did to tune up my furnace. Very professional!"

"Technician was professional, friendly and courteous"

"Knows his stuff - nice guy"

"Iggy was on time, respect for the home by wearing booties and took the time to explain what he did."

"Extremely nice, informative and friendly. Joe spent a lot of time with us."

"Both technicians (Steve and Adam) were very personable and knowledgeable as well as punctual. I also would like to mention that Lauren is a true pleasure to work with; she is very accommodating and makes scheduling appointments easy."

"Adam was very knowledgeable and glad to answer questions and provide explanations when asked."

"Provided information that enhanced understanding. Advice given on condition and maintenance. Improvement can be made in scheduling, to be sure schedules are made. No A/C service was scheduled prior to summer. But, this has been taken care of. Frasair will provide A/C maintenance next season at no additional charge"

"Nick was very polite, thorough in his work and discussions with me regarding my heating systems."

"Very thorough; responsive to our questions; on time, worked efficiently."

"Travis is a pro and he was very diligent in doing his work."

"Prompt polite knowledgeable"

"Prompt and competent service. Willing to explain steps."

"I have worked with Linda for several years and she has always provided excellent service, been responsive and cordial."

"Time was a little late but it worked."

"Your tech showed professionalism and competence."

"Chad is great. He has been to our house several times. Knows the system and knows the ongoing issue that is occurring. It is a brand new system so he has a plan for what needs to be done moving forward if the issue continues to occur."

"I was hoping for my expert named Chad but Travis said he called out sick and if I wanted Chad I would have to reschedule."

"Mr. Rutter was pleasant, explained everything as he went along with the job &summed up the findings at the end."

"Technician explained what was done and answered my questions"

"The problem was go fixed"

"Sean is always very professional and respectful"

"Service was performed quick and easy and everything works perfectly."

"We have always have had good luck with FrasAir."

"This is the fifth or sixth time someone had to come and trouble shoot unit. In addition, when I'm told someone will call me back I expect it to happen. I shouldn't have to call back."

"Service Experts were promt, curtious, answered questions while servicing our furnace."

"Very disappointed the new HVAC system was installed in June 2019 and I already had to call 3 times to have a technician come out because the unit has problems. The techs get it running but I got 3 different explanations for the problem. I called the Hillsborough office requesting a supervisor get in touch with me to come out to make sure the unit was installed properly and have never received a call back."

"the tech was on time e performed the service left everything clean and was polite and professional"

"The technicians were on time, knowledgeable and were able to troubleshoot a problem that occurred."

"Your guy was very through and courteous"

"thorough, courteous, complete professional service provided in a timely manor."

"Knowledgeable"

"Sean has been my service technician for at least 10 years. Always professional, informative clean and quiet. He definitely is an asset to your company."