Fras-Air/General Service Experts Reviews

"Great technician, horrible scheduling experience"

"response time excellent"

"Tom explained and showed to me to me what the problem was. He later showed what he had done to fix it. He was professional, personable and educational. It was obvious that he loves his job. However, I wished your team that installed the hot water heater had educated me about the sensor, wrapped it in a paper towel as the manufacturer recommends and showed me how to change the batteries. I am a senior on a fixed income and could have done this myself."

"very thorough inspection of my existing furnace"

"The technician Sal was polite, professional, and extremely helpful with my the resolve of my Furnace issue. Sal was timely from the pre-call and ontime arrival within the timeframe of my appointment. He continued to impress me by extended to put booties on to respect my home. He was very knowledgeable and extended more options during his diagnosis. I am very grateful and   I appreciated the professional service that he provided.  Fras-Air  management should commend Sal on his delivery and the  exellence in customer service received. I am happy and wanted to take the time to inform the leadership, and please share it with Sal and the team.  He deserves this high rating in customer satisfaction and I am impressed by him and your organization to have a valuable representative like Sal, especially to receive this level of attentiveness and care during these trying times of uncertainty.  Thank you!"

"Technician was very courteous and informative about issue. Solved issue very quickly and explained root cause for future incidents. However, it was found that issue originally caused by a previous FrasAir service visit."

"Thorough examination of my furnace, thermostat and vents. Took his time explaining the issues to us and how to rectify problem."

"Technician was very professional, very thorough, cleaned work area, friendly."

"He was very knowledgeable and helpful."

"I had requested they bring the replacement filter for my furnace and they did!! Very nice service reps."

"Just the best people"

"Joe was informative and thorough about the maintenance of the furnace."

"Perfect"

"Fast service"

"No estimate ever sent to me for repairs."

"The technician was pleasant and provided great information."

"I thought the service person did what they were supposed to do. But I actually have no way of knowing what he did or didnt do. Furthermore he was not really wearing a mask. Only a camo colored gaiter around his face."

"We have always been very satisfied with the service provided by your service experts."

"The service I received was professional and well-executed. I was very happy with the technician that arrived and performed the service."

"Jesse provided excellent service - explained the issue and fixed it quickly"

"Your technician was very knowledgeable and friendly."

"Max and Damien did an excellent job. They are very knowledgeable, neat, professional and personable."

"Amaad was very courteous and professional. He gave good advice to help resolve my lack of heat in my sitting room."

"Outstanding service and very professional technician. Sal answered all my questions and explained to me how to maintain properly the installed pump. Also he deducted some time to educate me and my wife how to maintain the humidify correctly using Lennox thermostat. A++++++++"

"Ryan was very kind and provided prompt, quality service. He was respectful and friendly to me and my family. Unfortunately, the scheduling system failed me and I needed to wait more than a day for a very serious issue, despite being told multiple times on the phone that service would occur on the same day I called. Again, nothing but nice things to say about Ryan. Very disappointed in how long it took for a person to get assigned to my request."

"Overall professionalism, courteousy."

"Very knowledgeable technician who was happy to answer any questions I had."

"Sal was great. Explained everything and answered my questions. Also provided an estimate for a sump pump replacement."

"Chris was professional and resolved the issue with my furnace quickly."

"Sal was prompt, friendly and informative. He called his manager for advice and then told us we needed a new heat exchanger, which would be ordered quickly."

"The technician was very efficient and cleaned up after himself when he was finished. He also provided information on how best to take care of the product."

"very quick response and respectful great service by tech"

"Apparently the install wasn't done correctly a year ago thus problems existed; however thanks to the diagnostic by Sal and the repair by John, the unit is fine. Very impressed by Sal and John."

"Technician was professional, friendly able to fix problem."

"Technician knew his craft. Friendly and respectful."

"Prompt service very professional"

"Competency of HVAC technician"

"Both Steve & Jesse were very knowledgeable in describing the best solution to my issue. Jesse completed the work & made sure I was satisfied with it before he left. & both wore masks, big thumbs up"

"Pls do not send anyone again who is not fully vaccinated. Dan was excellent but we hold Fras air accountable to do their part to help our society move forward and we dont want any additional personal risk. He wore a mask as soon as I asked. So nothing against Dan. You need to Bret your employees to be vaccinated."

"Pleased with service provided"

"The technician was thorough, clean and efficient and he answered all of my questions"

"Replaced motor for $870. Lasted 3 weeks and furnace died again."

"Technician explained everything that he did on the service call and gave us advice on future service/repairs that might be needed."

"The tech was very goof"

"Technitian was efficient, polite and knowledgeable."

"It was earned by the professional service rendered. Michael is a great asset."

"great techs"

"friendly and professional service"

"I had an issue and it was addressed in a timely way and explained to me."

"I don't know if I am rating Michael Christopher (my furnace service man) or Adam (your plumber who cleaned out my shower drain? I just feel the charge for cleaning out my drain was quite PRICEY!"

"he was very helpful and honest"

"On time, thorough check of system. Found need to replace a capacitor hopefully avoiding a future problem."

"Most complete inspection ever. Very pleased."

"Although there was a delay in getting the replacement air filter once the issue was rectified everything went very smoothly in the whole process."

"Ryan and Dan (I hope I have their names correct) were excellent - arrived on time, were professional + friendly, work masks, did their work in a timely way, and then explained to me the status of my system, improved the settings of our thermostats. Great work ethic, nice people."

"Sal and Oswaldo were friendly and made sure to explain what they found with my furnace so that I could understand what had to be done to fix the problem."

"did job expected.Was helpful."

"Chad was extremely professional and knowledgeable"

"Two person crew arrived on time and worked diligently until the furnace installation was complete. Our questions were answered clearly."

"The technician arrived during the 2 hour window that was scheduled."

"We received very quick same day service which was very much appreciated since we had no heat."

"Everything was done well"

"pumber Joe was very professional and knowledgeable."

"On time..answered all questionsvery polite"

"Technician was through, knowledgeable and professional"

"Arrived on time and very thorough"

"Chad is excellent. Efficient and informative. Answered all my questions."

"Jason is my favorite HVAC and plumbing technician (ever) - very professional and effective on the task - but also takes my point of view and advises me on general topics related to HVAC and plumbing - I learn so much. He's very smart and very practical and very personable."

"Knew what the problem was and fixed it with in a very short time. Had replacement part on the truck and put in on immediately"

"Stan was fast and professioal"

"My technician Sal was terrifically professional, on time, friendly, gave me informative communication on the status of my furnace and is a credit to your organization. I hope my next service is with Sal."

"The technician identified the problem and fixed it quickly. He was friendly and helpful."

"Ivan is hard working and friendly. He explained how to keep the humidifier pump clean in summer. He told us that Dave will reach out regarding installation of a hot water heater. The only thing that was different was Ivan did not turn up the thermostat when arriving as previously done by other technicians. I thought this was to ensure the thermostat and heater were in sync. Maybe he felt it was not necessary?"

"Efficient Service and very knowledgeable. Courteous at all times"

"Michael Christopher is punctual, knowledgeable, friendly. I request him when booking service appointments"

"Chad was on time, worked efficiently and was very pleasant. (And he loves dogs.)"

"Provider let me know when he would arrive ahead of time. He was dilident and thorough."

"Tech was pleasant, clean and knowledgeable"

"Courteous, informative, overall professional"

"Technician was early, cordial, knowledgeable and professional."

"Always great service."

"Ryan was extremely professional, yet friendly and courteous. He politely answered all my questions and concerns. I would certainly appreciate if he could come back in the spring or summer to check the old A/C unit in the backyard for me. Betty Brauss"

"Friendly, Efficient, Thorough"

"Technician showed up on time, and installed the thermostat in a timely manner."

"John was great, found the problem and fixed it while lying on the cement floor."

"Very thorough"

"Excellent technician, very mannered and knowledgeable!"

"Technician was very courteous. Explained everything and was very detailed."

"one item i was concerned about, and asked to have checked out was forgotten and i didn't realize until after the technician left my home."

"On time and courteous"

"The technician was excellent"

"Jay was a very nice guy but he was not familiar with the boiler system and was unable to determine if water needed to be added or how to add it had it been necessary"

"Gio was great. Very professional, courteous. Listened to my concern about my Linnux not heting as well as usual. The Unit was installed in 2019 by Fras Air. He made an adjustment that resolved the concern."

"The service call couldnt be completed and an additional appointment is required due to the techs not having a filter with them. This is not the first time this has happened. If you sold, installed, and maintain the unit, why dont you plan for the service visits by having an appropriate filter with the tech you send? Instead I need to make arrangements to be home another day from work. As I said, not the first time this has happened and Im pretty frustrated with this level of service."

"On time, professional, personable, hard working, neat, and patient."

"Timely and efficient service."

"Service was Great. The Service Man checked everything I asked for and more. The best part was He had the material to change all the parts that needed to be replaced"

"My heat broke AGAIN! 4th time in less than 6 weeks."

"Appointment kept and quick."

"Very satisfied with service"

"I love the Fras-Air service employees. They are very courteous and respectful."

"professional"

"The technicians were excellent and vert professional."

"Technician was very helpful"

"Kerry realized that the humidifier needed new pads and got it running correctly. He was very helpful and courteous."

"Technicians were on time, neat and diagnosed the problem."

"SE-guy stopped by as planned and worked to remove the problem alerts from the Lennox smart thermostat. Was able to delete it but suggested that if it returned, to call for service."

"Technician was diligent in doing the service and communicated very well about what he was doing and the status of the system."

"The technician was pleasant, competent & happy to answer any questions."

"Technician was a 10 but his machine for credit card was not working. I was short on supply of checks due to bank change and it was inconvenient to have to write a check. Of all times I only had 3 checks left waiting on mail for new checks."

"Came as promised,called in advance"

"He cares! Is kind and handles my anxiety so kindly I hope he stays forever??"

"The Tec was very knowledgeable answered all my questions I would like him back on all my maintenance calls"

"The service was excellent! Our technician was extremely thorough and professional. We were very surprised by the his patience and his quality work."

"I had a window to expect service between 12 - 4 but did nothing hear from anyone. Once I contacted you, I received prompt service. You should always contact your customers first!"

"Chet called to alert us that he was on his way. Took his time and did a thorough inspection and answered questions; previous person had given us incorrect info."

"Timely response to an issue and timely repair."

"Technician offered ideas for cost savings as well as how proper air flow making our house more efficient. He also recommended a new hot water heater and answered all of our questions."

"the techs were on time efficient in their work and summarized what they did before leaving"

"Technician was not able to service one of our systems. A hot water heat system."

"Service was conducted in a timely manner and service tech. was informative and professional"

"Professional and explained a lot of things to me. Working, so far so good."

"Technician was prompt, professional, and thorough."

"He answered all my questions"

"Ivan was corteous and extremely thorough"

"Overall it went smoothly"

"The technician made sure hat everything was not leaking, did a thorough inspection of the joints with me looking on."

"Appeared to do a good job tuning the heater."

"Very quick and prompt response and service."

"First time at our house for this technician . I was very impressed with his complete description of the work performed ."

"Everything went smoothly. He was on time, seemed to know what he's doing and got the job done."

"He was very respectful and completed the job quickly."

"The appt was easy to schedule and the rest was as i expected in terms of timeliness and professionalism."

"Friendly, nice, cleanliness"

"Service Expert was able to troubleshoot and resolve my issue quickly. He seemed to have a mastery of the product and provided excellent customer service."

"They all did a great job"

"Serviceperson in and out expediently."

"The gentleman was very professional in reviewing our system. He treated all decisions to be made very professionally."

"Will was the technician that has been here before very courteous did an excellent job servicing my heating unit"

"Confidence in their understanding of the work"

"Will was knowledgeable, polite and explained what he was doing....Picked the correct problem issue immediately.....PLUS he arrived at the beginning of the timeframe I was quoted in the morning.....entire experience A+"

"Tech Will was polite, honest, and very professional. He fixed our boiler using only the necessary parts, not all that were ordered as not all turned out to be defective after the flood. Other companies may have replaced all parts wether necessary or not. Manager Don was very caring and provided electrical heaters until our boiler was fixed. My dad Walt who helped Bill Fraser Sr. build Fras-Air would be very proud of the staff and their service."

"Happy with all phases."

"John was courteous and informative."

"This was not a good visit.  The tech was Gerald; the unexpected "helper" was Oswaldo.  To start, Gerald drove a tall utility truck to the very edge of our large driveway and badly raked the bottom of a pin oak tree with the rack of the truck.  The limbs are six feet off the ground; the truck is much higher.  As I was trying to stop him, a second car appeared with Oswaldo and distracted me.  Oswaldo said that he was a "helper" but that Gerald was not a trainee ("one of our best men").  So why was Oswaldo there? Having two people in the furnace room was not good, because I could not focus on the tech and record measurements (current draw, capacitance, etc).  Further, no values were recorded in the report / receipt -- only pass/fail status.  In past heating and A/C checkouts, I have had a robust exchange with the service tech and have documented the results.  That's what I expect. Tech Point 1:  Gerald made a point of telling me that I had the wrong humidifier pad.  I have the Aprilaire 600, and I use the Honeywell paper pads.  I found that the metal Aprilaire pads do not hold water very well, resulting in too much pump time and too little humidification.  This may be a user-preference issue. Tech Point 2:  In previous feedback to Fras-Air, I said that techs need to understand the difference between component manufacturing tolerance (beginning of life / BOL) value and end of life (EOL)  value.  This applies, for example, to the 15 uF +/- 5% capacitor.  If the part comes in at -5% as manufactured, then of course it should not be discarded or replaced at that value.  The techs need to know what is the proper wear-out value vs. the as-built low end value. Summary:  I have been very positive about Fras-Air service, and I hope that this poor experience is an exception that will not be repeated."

"Very Professional, helpful and friendly."

"Melissa &Will were terrific"

"Very pleased with the treatment and installation of the product and explained all pf my questions."

"excellent knowledge"

"Quick, efficient filter change"

"Service technician on time for appt, courteous, and professional"

"Excellent Service"

"Very nice tech. Seemed to take a very long time for routine maintenance though. Still awaiting contact to schedule the last filter for one of our four units that was not in stock."

"You never, ever have the 14x25 filter for my furnace. Every year I tell you ahead of time and every year the tech still doesn't have one on the truck. Where is the disconnect? I'm waiting for someone to contact me and drop one off."

"Prompt, courteous and informative. Explained an issue to me very clearly."

"Professional, thorough, courteous."

"The issues with the technicians work."

"Ivan was very prepared, efficient, pleasant and safe. Only issue was our scheduled time was 10 to 1 and he didn't arrive until 2:00."

"Your service experts are very knowledgeable."

"Technician look professional and confident of his work ."

"1. Giod Covid 19 precautions 2. Diagnosed and fixed the problem expeditiously 3. Courteous and thorough"

"Adam was very helpful in explaining in simple terms what he did and why. He was personable, knowledgeable and efficient."

"Service Tech Chad is THE BEST ! He is personable, knowledgeable and professional. Ozzie was with him and was very helpful as well."

"Johnny was very thorough and explained everything he did."

"Your service is always great!"

"Attentive to my questions."

"Have always used Fras-Air! Pleased with their service!"

"The Tech(Sal?) did a great job of explaining his work, what he found, how our system compares to others, repairs to expect in the future , and maintenance tips"

"Fras-Air rep was prompt, professional, courteous and thorough."

"The plumber was very professional. He wore a mask and even covered his shoes with a special bag when entering my house. There were two other plumbers who had previously come and they were not properly wearing a mask or covering their shoes."

"Techs were very open to questions and offered explanations to help me understand my equipment."

"I had to provide my shop vac, paper towels, and a garbage bag to the technician. He didnt clean up very well after he was done (paper towels on the floor, debris from the furnace left on floor, shop vac not put away)."

"Technician failed to replace humidifier pads. No inventory on truck,"

"Excellent service"

"Always friendly, customer-oriented and proper service at a fair price."

"The technician was professional, polite and quickly identified and fixed the problem."

"They are efficient and they are accurate I got a quote to replace my furnace fras air fixed the two sensors save me alot"

"He was very helpful and a people person."

"Techs were great & quick. My only comment is because we were without heat I wish blower motor was requested for overnight shipping rather than expedited so we would have had it a day earlier. It got cold & I live with 2 elderly in-laws in their eighties. Other than that every contact I had was very friendly & easy to communicate with."

"He stopped outside work to help me look for bugs , Showing me how and where to look. Although we found no bugs he sprayed around the baseboard . In general a very helpful and courteous service man."

"Joe was very friendly and answered all of my questions."

"The tech arrived on time and completed their work quickly."

"Service Provided was very professional."

"Competent and personable service technician that answered all of my questions and explained anything I needed more information about."

"Your technician came promptly, answered questions and we presume, did what they said they had to."

"Both Oswaldo and Sal were very knowledgeable and answered all my questions."

"Your serviceman was here as scheduled. He explained what he would do, it was done quickly and satisfactorily. I will continue to use your service in the future."

"The tech was very thorough."

"Reliable"

"The technicians correctly diagnosed the issue as a PSEG service problem. They came out the next day, confirmed the issue and fixed the problem."

"Very thorough"

"Very professional work"

"Although my furnace is 1 year old...and was working fine when the Technician came, it would not operate properly following maintenance. Sal was very thorough in ensuring he had it back in working order."

"Technician was excellent and very informative."

"Tech left toilet handle working but it sometimes sticks or clicks lo"

"Arrived when he was scheduled. Efficient in his inspection of equipment."

"Adam did a great job and took care of everything that needed to be done. We are very happy with the service provided,"

"On site work was perfect. Technician was late AS IS TYPICALLY THE CASE. You should be better at scheduling. Also, we were not contacted to inform us that the technician WOULD be late. You should let your customer know that you are not going to meet the expectation that the service will be performed on time."

"very professional"

"Very efficient and professional. Answered all my questions."

"Arrived when said, called to tell of impending arrival. Polite service Tech."

"Why wasn't the proble caught in the last inspection"

"Showed up early which was great.. Did an excellent job"

"Technicians were very friendly, knowledgable, trustworthy, and fast!"

"Really professional & friendly. Took time to explain what items they checked off during the service. Handled the payment transaction smoothly."

"The technician was knowledgeable, on time and courteous."

"Rep was very polite and helpful"

"John Carroll was very thorough and explained all aspects of the service he performed. He was very pleasant and respectful."

"Technician Chad was thorough, efficient and friendly."

"Good service"

"The technician was great."

"Tech did everything properly. Tech was on time."

"They resuscitated my aging hot water tank, extending its life while I investigate an alternatives for this now very costly appliance. They've more than doubled in price since I replaced my last one. :("

"Jesse was very professional and explained everything quite thoroughly"

"answered all my questions"

"The technician was due between 8 and 1. Your representative called to say there was an accident and he was held in traffic, but he would still be there.. I really appreciated that. It saved me a phone call and sitting and wondering. And as usual, the young man called when he was about 15 min. out.. Much appreciated."

"Flexible in rescheduling appointment. On time. Polite and informative."

"Prompt reliable service"

"Efficient and knowledgable"

"Sean did a great job finding the issue and the fix."

"Ivan was very professional, answered our questions and courteous. Would want to continue having Ivan come service our A/C and heating services."

"The service person was on time and expediently completed the work."

"Your employees went above and beyond. They were pleasant neat basically wonderful"

"Had to switch some workers the second day due to needing assistance."

"The technician was very thorough and highlighted 2 plumbing issues in the basement we did not notice. We were very grateful for the fact that he took the extra steps to find those issues before we experienced a serious water leak."

"Technicians were polite and very knowledgeable!"

"He was actually early for the maintenance check, and called me to assure I was ok with that. He was masked, courteous, knowledgeable, well spoken and respectful."

"Polite, worked diligently, wore mask, informative."

"The technician was respectful, professional & efficient. He went out of his way to accommodate me."

"Technician was pleasant, thorough and readily answered all my questions. He seemed to be very knowledgeable."

"Sal was polite, honest and knowledgeable. He checked everything out and gave us his honest opinion. We will have another service call in December."

"Will is the best"

"Was polite, professional , thorough & unhurried and able to solve the problem!!"

"The installers arrived on time and were very professional."

"Prompt and professional service"

"Service expert knowledgeable and personable. Solved the problem quickly and efficiency."

"The service was prompt and thorough."

"Everything met expectations."

"Very professional and work done in a timely manner."

"hassle free and quick solution to my problem"

"Technician showed up on time theres a thorough inspection of the unit I made a recommendation for a filter replacement"

"The tech came up with the part needed and fixed it right away."

"Very knowledgeable very polite"

"Prompt service and Technician was great."

"Cary and Sal are so professional, they answered my questions, and very pleasant. I willhighly recommend them for future jobs!!!"

"Service was very nice, pleasant and I felt he likes fis job."

"Technician arrived well within the window of time he was supposed to. I explained an issue to him ad he immediately knew what the problem was and resolved it."

"Very professional and wore masks the whole time. Pleasant to talk to."