Fras-Air/General Service Experts Reviews

"Tyler called 30 minutes before his arrival to alert me as to when to expect him. While here, he was very polite and asked about the locations of the inside system, the outside unit and the thermostat to minimize his interactions with me and my schedule. He kept me informed throughout the service as to what he was doing and what his findings were."

"The tech Ryan was efficient and made sure to explain what he was doing and why"

"You were able to get me help on the same day!"

"He explained what he was going to do, and was very quick"

"Our technician Chad is very knowledgeable and always get the job done in a timely manner. I recommend if you need any type of service ask for Chad he is amazing."

"Polite, courteous and explained everything."

"Fras-Air has always been willing to accommodate with any issues regardless of time of day. Technicians have been responsible, respectful, and will explain procedures to the customer."

"Technician was an hour and half late , he should have called to let me know the situation. Today the thermostat is giving a code error, waiting now for technician to come."

"Ryan was professional and repaired my AC equipment... And it's working better than ever"

"He was every informative and clean"

"Very professional technician."

"he was very thorough"

"Ryan was punctual, friendly and went about his job efficiently."

"One of my four HVAC units was not working after the scheduled maintenance was performed by your technician on 7/7/2020. After investigating, I discovered your technician had failed to reinstall the access door to the air handler after service was completed (which rendered my A/C inoperable on an 87 degree day). When I spoke with the technician that evening, he claimed the unit was operable when he left (which it couldn't have been without the access door reinstalled properly). This makes the third straight service from your company at one of my properties where I've had to deal with HVAC system damage or failures due to your technician's actions."

"On time and courteous."

"Nick was courteous polite, thorough and very professional. At every step, he described in detail the work he did. Explain to me the retail receipt that I received as well for the completion of the work"

"Steven was excellent and had a great attitude for his work. Very impressed with his work."

"Fras-Air has been very professional & in satisfied with their service. Lauren from customer service was very helpful & made sure my recent experience was better than the previous one."

"John is very experienced and friendly. He was able to quickly identify the problem and fix it."

"Outstanding service"

"Everyone at Fras-Air has always been very professional"

"Sean knew his stuff and was easy to work with"

"Everyone was thorough. Safety concerns and cleanliness were prioritized. Great personalities and able to work together as a team. No one said, you do it, I'm busy."

"The technician was very nice and explained everything he did thoroughly."

"Technician wore mask, was very courteous and on time for the appointment"

"He was very efficient professional answered all my questions"

"Young gentleman is polite and hard working person. He explains everything about my air conditioning situation!"

"People who scheduled took care of my scheduling after some confusion the corrected the problem and made sure I wad scheduled as a priority"

"Waited the first day and no one showed up. Called and was told he would be here in the afternoon. Received a call at the arrival time that he would not be here. Ordered 2 # 413 filters, he did not have them."

"Nicholas was great but this was the second visit, the first time they didn't bring filters, This visit he was given only one filter when I needed two, So now they have to come back a third time."

"Michael was professional, efficient and made sure the job was complete before leaving. The office representative was courtesy and handled our problem quickly."

"WAS VERY HONEST IN WHAT WE NEEDED!!"

"The techs were very helpful and honest!!!"

"Satisfied with service"

"came as scheduled. Called in advance."

"Travis informed me at the time of service can't come into the house for service, Although I had no real problem with that I feel that I should have been informed of it at the time I made the appointment for the AC. I had to empty a closet to get at the inside equipment, Extra work I don't need."

"Part replaced was very very expensive. ($189 changed for me). It is available online for $17. Why it was so expensive for me??Issue was same before I called first time. It was resolved at that time, but same issue came back in 5 days and now I had to replace the part and again also pay for visit also."

"All good"

"Even though, at the end of the installation, the new $20,000 top of the line unit didn't work the effort that your company showed to correct the problem was exactly appropriate and appreciated."

"Thoughtful and professional service. Helped resolve issue with capacitor."

"The job was done quickly and precisely. Also, the plumber explained what he would he doing before stating the job."

"very pleasant technician.... kept me informed that he was running late"

"Very pleased with the knowledge and thorough examination of our A/C system"

"Ryan arrived on time and introduced himself. He asked great questions of me to ensure he had all information needed to provide solutions for my issue, which is replacement of my current Central AC and Furnace. He also raised an issue of my current hot water heater as it is not vented properly and is 13 years old. At first, I thought this was an "upsell", and it very well could have been, but after additional thought, it made sense to replace it as it is in the same spot as my AC and Furnace. Having everything replaced at once with high quality systems makes great sense. When comparing what I've purchased, perhaps I could have received a lesser price elsewhere; however, my interaction with Fras-Air has been exemplary to date. Additional comments are pending as my install is scheduled for this upcoming week."

"Michael took the time necessary to trouble shoot our problem and was thorough in his search. Found multiple leaks in our 3 year old system."

"Sunday, at noon, I called. I needed service as I had no AC and it was very hot. I was told a technician would come but no time could be given. I called at 4 and was told he would be there. At 5 I got a call that no one would be able to come. Monday a technician came and I was very satisfied with him but Sunday night my house temp was in the high 80's. I'm old, live alone, and this was very uncomfortable. I've been a customer for about 35 years."

"He was very knowledgeable and very friendly even helped out with a couple small air conditioners to hook up till project was complete"

"Although service was done properly, leaf debris was not blown out of the outside fan unit which has always been done in past service calls."

"They were able to send someone to repair our A/C the same day. The technician was quick and explained what he did. The price was reasonable."

"Technician explained everything he was doing"

"Met expectations and explained everything clearly"

"first time a tech lower the speed of the blower fan thereby making it quieter"

"Tyler did a thorough check and left the area clean. He is very courteous too."

"Nick, the technician, was very polite. The visit took just over 1/2 hr which seemed quicker than most."

"John arrived promptly, performed AC maintenance, and explained everything."

"Representative was helpful and knowledgeable."

"Our technician Michael Christopher was the best. He was totally thorough and asked us if we had any questions. He was the best technician you have sent. He arrived well past the time frame and he understood my frustration. He told me he got it! A true gentleman."

"Service Tech was informative"

"The effort and professionalism to resolve my problem was paramount and would have rated a 10 if problem is fully resolved, which time will tell in the Fall."

"Michael did a great job. However, I am concerned that one of the reasons that the a/c was not working properly is that the previous tech left the disconnect for the compressor in the OFF condition. That was the major cause for the a/c not working. Why am I paying to have an error by your tech fixed? I am OK with the charges for the work that Michael did, but am disconcerted by a service charge to fix your problem."

"There was an issue with the output numbers and the technician took the time to thoroughly investigate the issue."

"You do your job very well"

"Chris was very helpful & informative."

"He was quick to realize what the issue was....also so was your other technician in May on the leveling out of the fan blade on the AC outside unit."

"1) The technician who diagnosed the two issues and was explicitly requested and scheduled for this visit was reassigned without informing us. 2) the tech who arrived had the wrong part for one problem and had no parts for the other problem, so he left after ten minutes. Weve rescheduled...again"

"prompt, fast, thorough...."

"Ray was very professional. Answered all of my questions. Very pleasant disposition."

"Patient, careful, knowledgeable; felt they respected my home as if it were their own."

"Very informative and helpful"

"The technician spent about 15 minutes tuning up my AC then sat in the vehicle for at least an additional 10 minutes looking at his phone, prompting me to call him. He didn't answer so I left a message asking him what. was going on."

"You guys are thorough and honest."

"Very informative and helpful."

"contactless provision of services"

"Ryan was early. He explained. & sowed me very clearly lwhat the root of the problem of water leakage from the condenser - the pan had a dent in the center. He spoke 2 "management", telling me I would b called ab the pan & its replacement. The unit is an a yr. old."

"Very professional and explain what he did"

"On time; called ahead; courteous and informative."

"Dave knew what needed to be done and did it perfectly!"

"Strike 1 - I was given a scheduled time range of 11a-2p. & I received a call at approximately 230p-240p saying the tech was running late. Strike 2 - the tech reached my home close to 4p. After finding the problem, it was too late to order the part needed. Strike 3 - received a call on Monday stating that the part was being ordered, but wouldn't arrive until Friday & depending on arrival time i may not have it installed until Monday 6/22."

"Solved the problem. Plus he wore a mask which is important to me. However, I wish he had enough copper pipe to replace the section, instead of just resoldering the joint to ensure no other leaks."

"Will was very professional. He was familiar with our high efficiency model."

"John was very friendly, courteous, professional and knowledgeable."

"Professional knowledgeable understanding and willingness to help"

"Personal and professional representation of your company"

"The expert did a good job. A suggestion is to know what filters your customers for years need when they go for a call to make sure they have the filter that they of course would need to replace. We are waiting for a call for someone to make another appointment to come out. The expert was delayed and had to set up another 2 hour window."

"XAVIER WAS RESPECTFUL OF SOCIAL DISTANCING, FOUND OUR PROBLEM AND FIXED IT IMMEDIATELY AND SERVICED BOTH FURNACES AND AC UNITS, REPLACED FILTERS AND WAS VERY PLEASANT."

"everything was checked out in a very professional manor."

"Adam reviewed the existing installation and properly assess the type of heater and amount of work to install would be required."

"Very happy with the tech that performed the service. Not so happy with the scheduling and appointment system."

"Technician responded to my question on how is my air conditioner performing by citing readings he took on various system electrical components and explained they compared favorably to standards."

"Technician did his service check quickly, efficiently, and safely."

"I was completely satisfied with the service technician. He seemed to know exactly what he was doing and answered my questions. I was not thrilled with the scheduling of my appointment. I was informed that my units would be serviced on Monday between the hours of 10 a.m. and noon. Just before 10:00 a.m. I received a call that my units could not be serviced that day and had to be rescheduled. It was rescheduled for Wednesday between 10:00 a.m. and noon. By 12:15 p.m. no service technician had arrived and I called. I was informed the service technician would arrive between 2:00 p.m. and 4:00 p.m. He arrived around 1:30 p.m."

"William explained not only the status of my system but also the status of my hot water heater and dryer vent."

"No problems good explanation of service"

"Jonathan was timely and professional. Issue resolved."

"Ryan was very thorough, informative, and professional"

"nice young man who did his job promptly and and was pleasant to do business with."

"He was very courteous and explained everything to me."

"Don was very friendly and polite. He seems knowledgable and able to answer questions related to our concerns."

"Cost of service"

"Tyler, the service tech, was prompt and courteous for our annual A/C maintenance. As a matter of fact, he was the first person to remove the louvre panels completely to hose down and remove several years of moss, mildew, and other debris from the condenser coil fins. The previous maintenance (three previous visits) only performed a very superficial hose wash through the panels. He performed all the work in 85+ degree heat and made certain the unit was running in good condition before leaving. I hope Tyler remains a loyal employee, and we'll be sure to request his services for future inspections."

"Don was very helpful and explained everything that would be involved in the process on a new central air unit for our home."

"All good"

"Excellent quick job"

"Sean was friendly, professional, and efficient"

"The tech was efficient and found the problem promptly and fix it."

"Michael was extremely helpful, professional and thorough in his explanations of what he did to service our AC."

"John was great and fixed both systems or so we thought. The AC for my mothers unit stopped working again so we need another visit from one of your techs (John? ) as soon as you can schedule it. Later this afternoon would be ideal."

"Michael was knowledgeable and explained the problem. He fixed it quickly"

"Tyler was great. Very friendly. Unfortunately the filters have to be ordered so someone has to come back."

"On time, freindly, professioanl"

"Done quickly and efficiently"

"Great service and professional"

"Technician arrived on time, called before he arrived, finished up quickly."

"Ryan was very thorough and explained everything about my unit. He was also very polite and personable."

"since the system is brand spanking new the breaker was off. who did the checklist before they left my house???"

"Received a very prompt service appointment when I called. Service tech was on time,very informative about the work performed, possible reason for problem, and was very pleasant."

"Technician was understanding as I was on a conf call."

"Javier was pleasant and knowledgeable and performed the service in a very professional manner."

"Tyler was very prompt and professional. I told him about my inability to cool the first level of my home to a certain temperature. He didnt seem to know how to address my issue and the problem still exists"

"I found the price outrageous to replace a simple pump and the repair job was without a guarantee, which is contrary to your advertising/ promotions."

"Tech could only service outdoor unit due to covoid, so their was no checking of the attic equipment. I would have deferred the appointment, if aware of this."

"Stan has been to my home to do plumbing repairs several times. One major repair was in February 2019 when my sewer line completely collapsed. If it were not for Stan's experience and knowledge, my problem would have been much worse. It was Stan's idea to run a pipe along the walls of the basement instead of digging a hole in my basement floor. The job turned out beautifully as well as all the jobs he has done at my home. My recent job was to install new faucets in the garage and yard. Another job well done by Stan!"

"Tech was courteous, respectful, knowledgeable (answered my questions and gave reasonable explanation)."

"Tech checked each unit. Made sure things were working properly. Tech took a extra step to make sure things were running correctly. and didn't just go through the motions"

"Lauren phone representative was extremely professional and set up an in home estimate the same day."

"Today was a difficult day because lightning storms delayed outdoor service, but Raymond came as soon as they passed so we did not have to reschedule for a much later date. Working at home these days meant that both I and my wife were on work calls at the time he was finished, but Raymond went through his service visit without need for any direction and left a "Verbal Agreement" contract as renewal of our many-years-running agreement. I am extremely thankful because his independence and dependability allowed me to conclude an important business call with someone I had been trying to reach since March. Thank you, Raymond!"

"quick and courtious sevice"

"Dear Sir or Madam, Please be advised that it is currently 6:19pm. As noted below, I was supposed to have a sales representative come to my home between 4pm and 6pm today after seeing a service tech this morning. Please reference Ticket 0126558 from June 1, 2020 at 1:39 PM. Your records will indicate I was charged $105.56 and was advised that a sales representative would be out this evening. This has not happened. I called the 856-783-6600 number listed in the appointment confirmation below at 5:53 PM, provided the confirmation number below, and was immediately asked if I cancelled this appointment. This never occurred. The operator, who identified himself as Larry, placed me on hold and got back to me to tell me he was attempting to get in touch with a technician to come to my home. I had to reiterate the facts that I already was charged for a service, was informed that the air conditioning unit needs replacement, and a sales representative was supposed to be here this evening. Moreover, I work as a night shift Emergency Medicine physician, havent slept, and have been up awaiting the arrival of the salesman to no avail. Larry has been helpful, and I am awaiting a call back currently. Nevertheless, I am incredibly frustrated at the perceived ineptitude of interdepartmental communication within your company. I am fully ready to purchase a unit and get the work completed and said as much to the morning technician. The fact that I am met with your company not abiding by its appointments, failed communication within your system, my potentially being sent an individual not authorized or qualified to complete a sale, all resulting in the perception of lack of curtesy for the customer is very off-putting. I greatly would appreciate these concerns being addressed. If you look up the records for 13 Albany Road under the name Barnett you will see you have serviced our system on and off contract for near to 22 years, have had the purchase and installation a few years ago of a furnace and hot water heater, and have been reliable and timely clients of Atmostemp. This experience has been terrible. I can be reached at 856-889-6682 or via reply to this email. Sincerely yours, Jordan Barnett 13 Albany Road Marlton, NJ 08053"

"He was on time, kept n touch over phone, and stayed around to answer my question."

"Fixed the problem"

"Ryan called beforehand to let me know he's on his way. He called again after the service to let me know what work was performed. The apartment was a rental property, so it really helped."

"Tech was a few hours late but he was extremely nice and polite. I am very concerned about a heating coil leak that the tech discovered and took pictures of because this is rusting the entire cabinet--inside and out. This is a warranty item and I am anxious to be assured this will be repaired or replaced so that there is no visible rust at all. Please contact me ASAP with the plan to address this. The connection from the outdoor unit through the wall needed silicone---the tech did not have it with him. This also needs to be addressed."

"Quick and fixed my problem"

"Rico figures out what wrong immediately & fixed it so the air-conditioning was working perfectly!"

"Best value for my needs."

"Tech did very good job and did it right."

"He was very polite and professional."

"Technician Was professional and competent"

"I was pleased that I was able to get service the day after my phone call, however, I am surprised that I needed service at all. Our 2nd floor heat pump was replaced in December 2019 and the first time I tried to use the air conditioning the heat came on. I hadn't been on the 2nd floor in several hours and by the time I went upstairs and realized the heat had come in (thermostat was selected to cool) it was already 93 degrees! The technician took care of the problem the next day but I was surprised the wire problem wasn't taken care of during the December installation."

"Michael was on time, courteous, thorough and explained what he did in detail"

"javier (I believe) did a thorough job while following guidelines very carefully . A very pleasant gentleman who in addition to regular AC tuneup made suggestions on keeping mice out of the unit and did us favors of replacing the filter and shutting the humidifer.."

"Great service and very knowledgeable"

"Issue was fixed ON THE SPOT!"

"The tech was very professional and competent."

"Installation team was great. Kept the area clean, wiring was secured, provided instructions on how to use the new equipment."

"Technician did a good job and was helpful answering questions."

"The technician only serviced the a/c compressor outside the house. He refused to come in to service the inside unit. He had no visible PPE for his own protection. We don't have any COVID in the house and I informed him of that. He did not even ask about the air filter inside, which is always the first thing your techs check. This is the first time in 12 years that I have to say I am dissatisfied with your service. (We rescheduled our original appt. scheduled in late April to late May hoping that there would be no issues with the service checkup.) I hope this poor level of service does not happen when the heating system needs to be checked in the fall."

"Ryan is the best! He always takes great care and attention when servicing our units."

"It is consistently of the highest uality."

"Outstanding g service & education"

"No special reasons, but I appreciated that he called to let me know when he was on the way to my house and answered a couple of questions for me."

"on-time, friendly, efficient"

"Very professional, safe and courteous, very good work completed. Answered all questions."

"Efficient, courteous and very professional"

"Efficient, knowledgeable and competent technician, always polite and respectful."

"**"

"Technician was polite explained everything to me that needed to be explained you completed the work quickly and carefully."

"Your technician was very helpful, answered all of my questions, was very personable and considerate. I have been extremely happy with your services over the past several years and plan to continue."

"Tub was fixed but the AC fan isn't working"

"Came on time, gave me my options ,did the job promptly without trying to hard sell me anything."

"Technician was competent, professional, and pleasant."

"Ernesto was very friendly and professional. He even showed me how to clean the vanes from mold."

"Did not have replacement filter on truck"

"Service done and explained everything"

"Well explained and thorough"

"quick and efficient"

"Michael completed a thorough inspection and running of the unit"

"Tech was friendly courteous & knowledgable"

"Ryan was very professional completed his maintenance efficiently and was thorough and polite."

"Excellent service"

"All of your technicians are very well trained."

"Technician did not have filter on truck to replace the old one. Since this is an Advantage Plus system, I would think that this information would be available before he left the shop."

"Seemed to be thorough in servicing the air conditioner."

"In addition to promptly installing a complex WIFI thermostat Chris went beyond the specific task of the service call & provided education & information about my HVAC system that will be valuable to me in future"

"Very knowledgeable and engaged to provide an outstanding service."

"Marico is the best! Very thorough and we trust him! Very personable too!"

"Technician left after replacing a capacitor but did not test the system - He left the emergency shut-off switch in the off position, which I found out about a week later when I turned on the AC system and nothing worked, except the thermostat. I called for service on 5/16, and Javier (tech# 276) came over and turned the emergency switch to ON. Javier recognized the problem from out phone conversation."

"Very professional, knowledgeable, respectful of our house during covid, and on time!"

"Great job and great advice. First time dealing with an issue like this. Stan was very good at explaining it all."

"Efficient, polite technician"

"Michael was thorough and discovered the problem in a timely manner."

"Very good: Called ahead, answered all questions, etc. Biggest complaint: Large service window (would only promise 4 hour window on day of service)"

"The technician was very professional and explained all the work he did."

"The technician was courteous, knowledgeable and considerate."

"Everything about the experience was professional, from start to finish. Stan was on time, courteous and extremely knowledgeable. His work was top notch."

"Joe did regular service, was quick and communicated effectively. He gave insight to the system and helped with installing the condensation pump off-schedule (same day). He was a pleasure to work with."

"Professional & courteous service."

"I really dont how to answer this because I never received a report on the service"

"Tech was very professional and polite. Went about his task quickly and efficiently. He had proper PPE and observed all the distancing rules in effect."

"They took care of what they were suppose to."

"neat clean efficient thorough.Came within scheduled time"

"Service was good and the Technician handled it professionaly, I am just concern that I keep having issues with this Lenox Heating furnace at least twice a month even this is a new Unit,"

"He was very thorough and considerate when going to our home. He explain exactly what he notice and what he did and what we needed to do."

"Already have submitted the survey."

"very efficient, nice person, wore a mask. thank you."

"He was polite, friendly, and efficient."

"Courteous, professional, on time"

"No real communication"

"Explained everything. Worked very efficiently"

"On time and courteous"

"Man did very good job. Also provided info on a UV clean air installation."

"Sean found out the problem with our recently installed equipment. Installed a new thermostat and everything is working properly again."

"The serviceman was Mindful of the virus restrictions and cheerful about his work."

"Prompt service"

"Professional service"

"All is good"

"Sean was timely and very pleasant. This was in the early "Covid-19" time frame and he did not enter the house. He was present to do check on the AC unit outside. He notes he checked elec. componants and they were worn and that unit "appears to have refridgerant issue". So he did nothing? Told me the system is old and I should upgrade? That's it? didn't clean the componants? Didn't do anything but tell me I have an old system? I know that and didn't need him to tell me its old. In the past 5 years from your techs I had one who actually cleaned and did something other than tell me I have an old system. He came 2 years in a row and had the AC unit purring nicely. I really don't feel your techs know anything about older units other than to look inside the cabinet and say "need to upgrade". That's NOT what I look for in a service company. Kind of disappointed that every tech that has been here (except the one) has done nothing but push a new unit. Not a good long term business plan. But that's just me. Sorry. Disappointing."

"Excellent timely service. Complete report with full explanation. Very professional in every aspect."

"Michael was very knowledgeable and very thorough."

"On time. Service was quick and thorough"

"William was very accommodating and explaining different things to me about my air conditioning and heating unit."

"Called before arriving and completed service without incident"

"Technician excellent. I have no write up if what was actually done"

"They arrived at my residence 20 minutes after noon. The appointment window was between 10a to noon. Dan called at noon to tell me they were on their way."

"He was friendly & professional"

"They did a very thorough job"

"Chris is the reason I continue having my units serviced with General Experts."

"Knowledgeable, and through"

"The technician was on-time, respectful, worked efficiently and was very friendly and knowledgeable."

"Very helpful and willing to get the work done with limited info"

"The technician can within the scheduled time window, performed the service quickly and completely"

"The technician did not wear a mask, which is becoming more and more a must in today's world. I did not mention it to him but in restropect I should have insisted he wear one. Otherwise everything was fine."

"Came on time was protected from the virus"

"Ryan did the best, most thorough job I have ever experienced in all of my years with Fras-Air. For example he removed the compressor grates and hosed them clean. He avoided close contact with us and wore mask and protective equipment. Thorough and careful."

"All went smoothly"

"Even though he couldnt come into the house, he was very thorough and kept in contact throughout the visit."

"Technician arrived within time frame and left us a detailed report"

"Very prompt. Even though he could only do the outside equipment, was through And professional."

"Michael was detailed, knowledgeable and very responsive to questions about our systems."

"William was able to service our AC unit for our annual tune-up and provide valuable recommendations to replacement parts that were needed."

"no problems"

"explained what he found"

"Came in and did their job in a timely manner."

"Efficient and friendly"

"Real reason I wanted to do survey was to say I expected your technicians (2 people came - why?) to wear masks - they did stay social distance away but I expected masks when talking with me. I was also surprised that your company did not confirm my appt. a day or two before given current circumstances, even check and make sure I was comfortable with technician coming. Additionally I did not like second person who came pushing some other products when we spoke at the end of their service call - was that purpose of two people, so one could try and sell more product? Not really the time I wanted a longer conversation with your people. I tend to believe this is a company thing not necessarily something with these people. I assume service good - since not using AC yet who knows?"

"YOUR TECHNICIAN WAS VERY PROFESSIONAL AND KNOWLEDGABLE."

"The technicians were prompt and efficient. They also maintained safe distance."

"All well done"

"No fault of the tech, but we require a 14x30 filter for the ceiling and he had the filter for the attic unit. His records were changed to show the need for the proper size filter. I had to use my personal filter from home to replace the old one."

"I have always been happy with service from Fras-Air. There was a brief time that this was not so shortly after you joined with Service Experts, but service has eventually gone back to its excellent baseline. Some answers below are N/A as i feel I can't answer properly due to lack of contact with the technician because of COVID-19. Our latercontact with Jordan today was outstanding."

"Service was done professionally and in a timely manner."

"Tech found system ok. However, normally they come in home and turn off humidifier and replace spaceguard 2020 filter. Due do covid this was not done. My question is when it is deemed safe for your employees and I request this replacement be done will there be a service fee in addition to cost of filter? I don't think that should apply. I know filter is my cost. Also I noticed 2 techs and they did not wear masks even though they were next to each other. Question5..person I spoke to did not advise me that techs would not be coming into my home. I probably would have put off service at this time especially if I have to pay for service call."

"SUPER DOUPER"

"everything went very well they were on time fixed the problem the were wearing protective masks and fixed the problem in no time"

"Although I like the new heating unit installed on 4/24/2020 and it works well there appears to not be enough clearance to easily get a new 20X25X5 Merv 16 furnace filter into the furnace when the old one needs to be changed. Secondly, I can easily live with the current thermostat with this new unit but highest satisfaction would of been getting the wiring done to get the new thermostat with WIFI."

"Chris was great."

"Due to CoVid-19, did not interact with the technician. Assumed work conducted thoroughly."

"Couldn't come inside due to COVID lockdown"

"technician was rude, did not wear a mask or social distance during his visit. Make insulting comments on the phone within ears range."

"The actual work was I believe very good. We didn't like that they did not wear masks or gloves, some coughing etc. They also neglected to turn the furnace back on so we woke up to 50 degrees on the following morning. Fortunately I was able to notice that they had neglected to turn on one of the emergency switches back on. Again, I think the work was good, they went the extra mile to get the parts that were needed and finished the job which we greatly appreciate. But in these times to not have masks.... even though i saw they had them in the truck and I am sure they needed to wear them in home depot when they went to get a part. They also had told us that they would be back no later than Saturday at 9 am and i called the office at 10 to find they were just then on the way to the office to get the necessary items. I don't care that they had to come later , I just would have preferred better communication. Lastly, they told me to contact the office for any rebate info which I emailed that day (almost a week ago). I have not heard anything from the office either. I don't think I need anything now that i have gone through the rebate application process, as I was able to find the info in the internet but a response would have been nice.Thank you."

"He was on time. Seemed to know what he was doing."

"Arrived early which was great (he called first), checked out what he needed to, advised that i needed a new filter. Nice person, very professional."

"Efficient and no issues."

"Very knowledgeable and helpful provided fantastic service"

"I mentioned that I felt the heater was taking a long time to heat the area where unit was installed. I don't think I was given a real solution, I know the technician could not come in the house, so that may have affected his answer."

"Tech was professional and worked cleanly and efficiently."

"The technician arrived on time & called before to confirm. He was respectful of the unusual situation to not enter the house. He was helpful & knowledgeable. He called when he was finished to see if there were any concerns."

"On time professional. Practiced safe distancing and covid precautions"

"Steady on the job"

"Satisfied"

"The technician was friendly, professional and did a great job ."

"The technicians were very professional and were very courteous and understanding during this time of social distancing"

"Tech was very knowledgeable and answered all the questions I had"

"Punctual, courteous, proficient"

"came on time, were done on time. they were polite and organized. went through everything."

"The technician clearly explained all issues to me regarding my AC unit that he observed during my cooling tune up."

"The repair took 2 visits. I was Not called to be informed of billing/payment requirement."

"William was friendly, professional, explained what tasks he performed on our system and answered our many questions patiently and informatively. He is an exemplary employee and an asset to Fras -Air."

"Fras-Air was very responsive today. The sales rep, installer & his assistant were all very professional."

"He was friendly, courteous, efficient and answered all my questions with patience."

"My heat was put back on, thermostat on, cleared my humidifier lines and all on Easter Sunday!"

"William was very friendly and helpful with my questions and did a thorough job."

"Worked diligently and methodically"

"Annual A/C maintenance uncovered a leak. Travis followed a strict process protocol to investigate the source of the leak. In a timely and efficient manner the leak was fix, tested refilled and ready to go for the summer."

"Good job.!"

"On time, courteous, thorough. Still working at a terrible time, thanks!"

"polite"