Fras-Air/General Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 5,863 Reviews
frank T.
bergenfield, new jersey
robert mack M.
hillsborough, new jersey
"SATISFIED WITH WHAT THEY DID. DISCOVERED HUMIDSTAT WAS NOT WORKING. NOT COVERED UNDER THE CONTRACT ADDITIONAL CHARGE FOR SERVICE $51.00 AND TOLD i NEEDED ADDITIONAL PART AND LABOR FOR ADDITIONAL WORK AT $296.00"
barbara E.
flemington, new jersey
"Technician was very knowledgeable and explained his findings as he went"
frank R.
hillsborough, new jersey
barry F.
edison, new jersey
"arrived on time. Resolved the issue..Explained what the issue was.."
dan Z.
neshanic station, new jersey
"Answered all questions, was prompt. I usually change furnace air filters on their regular 3 month schedule. When he told me he changed them, I asked why because they had another month to go. He said because they looked dirty. When I looked at them, they were the dirtiest I'd ever seen filters be -- glad he changed them."
serafin A.
so plainfield, new jersey
"I provided that rating because I had been a customer for more than 21 years and I'm always been impress of the technicians work, politeness and how they care about the company they work for."
brett L.
branchburg, new jersey
"Knowledge, professionalism, cleanliness"
james D.
branchburg, new jersey
bryan M.
gladstone, new jersey
michael B.
morristown, new jersey
"Very professional and got the job done in a timely fashion"
anthony M.
hampton, new jersey
theresa T.
somerset, new jersey
"On time, fast and proficient. Did not, however, get a call before they arrived."
margaret M.
ringoes, new jersey
gino L.
bedminster, new jersey
"Very professional, knowledgeable and helpful."
john C.
califon, new jersey
"They thought of everything"
gary M.
annandale, new jersey
"I was having issues heating my home and you guys were there to fix it within 3 hours of my call. To be honest with the cold weather we're experiencing, I thought I'd be waiting at least 24 to 48 hours to get a service call."
maggie H.
bernardsville, new jersey
shana L.
clinton, new jersey
"The tech was professional, considerate and knowledgeable. No concerns however after the tech left, the following day my water system or hot water heater starting making a very loud screaming noise any time a flush or water turned on. We have this aweful noise and vibration coming through the house. I don't know if it is coorelated to the visit."
michael C.
somerville, new jersey
"Service was done quickly and efficiently."
karl M.
bridgewater, new jersey
"Chad was on time & called me to tell when he would arive, He did a very good service!"
janet V.
bridgewater, new jersey
"Kind snd did job right. Didnt yell at my panic disorder. Treated me like I was human. I want him every time forever..."
andrew S.
chatham, new jersey
"Chad was excellent"
richard M.
belle meade, new jersey
"The tech was very efficient, friendly and clearly explained what he found and how he fixed the problem."
beth W.
branchburg, new jersey
"Joe was professional and courteous. He quickly solved the heating problem and we are enjoying the warmth. Thanks again, Service Experts for your superior service."
corey S.
edison, new jersey
"No one showed up, no call either. I called company since tech was supposed to come between 11-2 and phone receptionist told me its only 2:13, maybe hes running late. Didnt even offer to get an ETA for me and have yet to receive a call with someone reaching out or explaining why no one showed up."
theresa D.
hillsborough, new jersey
debbie N.
branchburg, new jersey
"every time they come check the furnace they find something wrong that will cost more money"
corey L.
summit, new jersey
mr eckert E.
califon, new jersey
michael K.
cranford, new jersey
"Fixed and he was pleasant"
mark C.
annandale, new jersey
"John was very responsive and Marico was very professional and informative."
mr carothers C.
bedminster, new jersey
"ALWAYS TOP NOTCH!! WONDERFUL PROPLE !!"
judy S.
branchburg, new jersey
laura M.
somerset, new jersey
"Chad was very professional"
theresa T.
bridgewater, new jersey
"everyone was very polite and did the work quickly."
patricia E.
califon, new jersey
"He came right over on a Saturday night to help me. My furnace was old and had stopped working, I didn't feel like servicing it. Just wanted a new one. While looking at my unit he discovered that the emergency off switch had been activated earlier in the day. With a flick of a switch I had heat. Thanks Donald, you were really great!"
evgeny K.
basking ridge, new jersey
robert S.
hampton, new jersey
dale T.
hillsborough, new jersey
"Finally found the issue after several visits. All led back to an installation issue"
tony H.
somerset, new jersey
"tech very thorough and courteous enough to wipe his feet before entering. It had just snowed"
melissa C.
asbury, new jersey
"William came to our home in a snow storm and quickly and efficiently repaired a broken pump that was preventing our heat from working. He was knowledgeable, courteous, and considerate of Covid issues."
steven H.
flemington, new jersey
"Jay found that the system was not getting air because of a blocked intake outside with snow and ice."
carol R.
martinsville, new jersey
"Ernesto was extremely helpful in showing me how to change the filter, answering all my questions, and arranging for a technician to come and resolve a problem with my inspection following installation of my new furnace last March."
agnes M.
hillsborough township, new jersey
"When i called someone came very fast"
mr kahr K.
mendham, new jersey
"service technician was very knowledgeable and customer oriented."
geraldine A.
pittstown, new jersey
"Chad explained how my unit works and how it was very clean and why that is."
debbie M.
dunellen, new jersey
"tyler called to give me the time of his arrival, He was professional, polite, respectful and educational."
ralph wald W.
piscataway, new jersey
"You area reliable, efficient and always there to help"
eric F.
piscataway, new jersey
"Prompt response"
ann S.
bridgewater, new jersey
andrea D.
bridgewater, new jersey
katherine L.
branchburg, new jersey
"Very professional and clean"
tom B.
oldwick, new jersey
"Tech was extremely professional and knowledgeable. Also polite and personable. He took his time to explain what the problem was in a precise and clear matter. Also explained each step he was taking to resolve our no heat issue."
tim F.
whitehouse station, new jersey
debra D.
bridgewater, new jersey
"Someone diagnosed the problem at 10:00 at night and the repair was completed first thing in the morning the next day."
emily S.
summit, new jersey
"Excellent service"
karen J.
middlesex, new jersey
bret H.
bedminster, new jersey
richard C.
flemington, new jersey
richard G.
lebanon, new jersey
"Tech was on time polite and answered all my questions"
renee R.
bridgewater, new jersey
"Joe Vargo your service technician was extremely professional. He represents your company top-notch!"
walter K.
bridgewater, new jersey
"John did a very GREAT job! He did the best condensate drain cleaning after we saw a bad leak & water on the floor! All is running very well now after John fixed the drain leak!"
jessica R.
westfield, new jersey
"Friendly and knowledgeable service!"
barbara B.
lebanon, new jersey
harold A.
hillsborough, new jersey
"He communicated well. Had to make two trips as he didn't have the parts, but he was tenacious and committed to getting the work done. I am just surprised he did not have what I would think is a common part."
darcy H.
lebanon, new jersey
"On time-- answered questions"
joyce F.
raritan, new jersey
zack D.
flemington, new jersey
andres S.
manville, new jersey
"Don was extremely helpful and knowledgeable about the services and the equipment. He provided multiple options and was quick when we were ready to proceed."
larry D.
middlesex, new jersey
"Went over all things he was doing"
theresa W.
branchburg, new jersey
shelley N.
hillsborough, new jersey
"Service good. I told office person that I had already purchased a filter. And Cheyenne said she would note that in the service ticket. Service person had to be told by me I did not need to purchase filter. Also. After service person left I discovered that what ever equipment he used to clean the furnace blew the electrical circuits in my garage."
rebecca R.
long valley, new jersey
"Everyone, without exception, has been very friendly and professional."
arthur E.
branchburg, new jersey
rose K.
raritan, new jersey
"very prodessional & curteous"
paul R.
somerville, new jersey
"Both the home advisor and the technician were polite, professional and efficient. The inspection was thorough and conducted in a very timely manner."
ian H.
springfield township, new jersey
"Adam was great to work with from the quote to getting the job done. Professional, knowledgeable, showed me some tricks and tips for the future, and even took a photo of his work when he was done, showing how proud he was to do the job he was doing. Also did his best to provide me a great reasonable price."
margaret G.
bridgewater, new jersey
paul H.
whitehouse sta, new jersey
"very knowledgable and helpful"
marilou C.
flemington, new jersey
"Tyler was great. Very thorough and extremely polite."
ted J.
hackettstown, new jersey
"Very professional and great service. Job well done, definitely I will get recommend to my family and friends. Thank you."
michael N.
whitehouse station, new jersey
"The installers were above board with their recommendations, worked hard and left us with a much warmer house than we have had in years."
everas services S.
somerset, new jersey
"Good service most of time."
vinny M.
hillsborough, new jersey
"The plumber consultant was very knowledgeable and determine the cause quickly. He was also helpful in suggestions to update some things to meet code standards"
stephanie M.
hillsborough, new jersey
"William was extremely quick to diagnose and fix the problem with our furnace. He was willing to spend extra time to make sure everything was running perfectly before he left."
derek S.
somerset, new jersey
walter C.
bridgewater, new jersey
robin B.
hillsborough, new jersey
"Problem not fixed after 3 visits"
joseph V.
middlesex, new jersey
"Very professional and a very fair estimate"
donna H.
bridgewater, new jersey
"Needed a plumber on a Sunday for an issue that could not wait until Monday. Fras Air had their plumber, Steve here by mid morning. Steve was polite and professional and explained what he was doing. He fixed what I didn't think could be fixed and saved me some money. Found another issue and he came back to fix that first thing Monday morning, I am very happy with their service and their quality of work."
nancy P.
somerset, new jersey
"The installation was handled in a very professional manner and everything went smoothly."
carolyn M.
basking ridge, new jersey
"Gras air service always excellent"
carol H.
whitehouse sta, new jersey
"Good job done"
grace E.
princeton, new jersey
"Knowable k"
ann G.
basking ridge, new jersey
"On time, efficient and helpful"
russell H.
whitehouse station, new jersey
"on time, researched the problem and solved it"
lynn S.
hillsborough, new jersey
"Seemed to be very thorough, but my condenser still makes a very loud "tractor sounding noise" when starting up and lasts for about 5-10 minutes."
gary S.
martinsville, new jersey
"The person who came noticed that the mixing valve was for an older model. He thought replacing it might fix our problem and it did."
carolyn C.
somerville, new jersey
james T.
flemington, new jersey
ms. jochem J.
flemington, new jersey
mr kientzler K.
raritan, new jersey
"Very thorough and also explained forth-coming issues"
michael T.
bridgewater, new jersey
"Quick response to service request, timely service, good work done"
robert D.
warren, new jersey
"On time, on budget, polite, seemed very capable, explained things to me, neat, ..."
john a.
stewartsville, new jersey
"he was on time, and knew what needed to be done"
peter B.
somerset, new jersey
steven B.
belle meade, new jersey
joseph S.
whitehouse station, new jersey
alan S.
hillsboro, new jersey
"Tyler was very helpful in explaining every step in our gas furnace tune up. He went out of his way to make sure I understood everything. He was respectful and professional."
dolores S.
clinton, new jersey
joanne S.
neshanic station, new jersey
michael C.
manville, new jersey
ed T.
bridgewater, new jersey
"The techs a cap to the outside air intake that should have been included in my August 2020 installation of both heating and AC system. Also they connected the humidifier which was not properly done in August."
shawen I.
hillsborough, new jersey
"From the first phone call to the completion of the service, Fras Air representatives were pleasant, punctured, and able to provide service within hours of the request. I am very pleased with the services I have received."
sue R.
hillsborough, new jersey
"Very through and extra effort."
kevin M.
lebanon, new jersey
"Sean is very knowledgeable and personable. Solved our problem fast!"
beth C.
bridgewater, new jersey
roby M.
bedminister, new jersey
"When Johnny came out to check the problem. he explained what needs to be done in a very detailed manner that i can easily understand. He was very knowledgeable. the job was done very well. clean and efficiently. also, i find the price was fair"
francis C.
warren, new jersey
brendan M.
mendham, new jersey
dale T.
hillsborough, new jersey
"he explained everything and was very efficient"
m V.
somerset, new jersey
"Very professional. Explained everything in detail"
robert A.
branchburg, new jersey
"Technician very thorough, professional and friendly"
matt E.
flemington, new jersey
"Everything that frasair did in my house was done incorrectly and need to be done multiple times to correct it. It cost me days off from work for youe company to fix it and it cost me a lot of money on my utility bills. Worst of all after i went through an absolute nightmare, the manager was unaware of everything that happened, and as of right now has made no attempt to compensate me for the companies repeated failure to do their jobs correctly."
lisa O.
whitehouse station, new jersey
"On time, very careful, very polite Answered all my questions."
bob N.
middlesex, new jersey
"Technician was prompt and courteous."
jim K.
bridgewater, new jersey
"Before he got started, Adam explained what he was going to do in excellent detail."
ed L.
flemington, new jersey
"prompt and courteous service tech"
mrs grubman-hyman G.
fanwood, new jersey
"He was pleasant and seemed knowledgeable. He could have cleaned up a little better."
derek L.
clinton, new jersey
"Your company incorrectly installed a sub-standard system. I've literally had the unit for only a couple of years and have had the need for repair at least every 4 months. Every time a technician puts a band aid on the issue and then something else goes wrong."
steven C.
hillsborough, new jersey
william R.
far hills, new jersey
"Excellent, he explained everything."
richard S.
somerset, new jersey
"He called ahead. Very nice ??"
john S.
randolph, new jersey
"Very prompt response for our service request, and extra effort to get a replacement part quickly and to provide service the same day the part arrived."
chris S.
middlesex, new jersey
john A.
neshanic sta., new jersey
ron R.
middlesex, new jersey
"Came on time. Did a clean job. Made sure to explain everything along the way."
james D.
whitehouse station, new jersey
tom M.
neshanic station, new jersey
"My issue was resolved very quickly by 2 very friendly staff members."
lynne G.
frankiln park, new jersey
"Excellent technician - thorough and explained everything, provided some good tips."
karen R.
somerset, new jersey
mona B.
flanders, new jersey
deborah capasso C.
somerset, new jersey
"Would have been higher, but we waited a whole day for someone to show up."
lena B.
martinsville, new jersey
inna Z.
hillsborough, new jersey
"This was a great experience! Chad T. was able to come out to our house only a few hours after the call was made. It took some time to figure out what was the issue with the furnace as it wasn't a simple fix. Chad was able to identify the problem, pick up the part that needed to be replaced and get our heat running before he left. He was extremely nice, explained what needed to be done and wore a mask :) We were very happy with everything and would recommend this company and especially Chad!"
andrea D.
bridgewater, new jersey
susan J.
branchburg, new jersey
"my furnace topped working after blizzard. It was freezing in my house. Firstly, Chad called to let me know I was third on his schedule. Then called to say he was on his way. He had to make multiple calls to locate the part that stopped working and went out of his way to get the part and return quickly. He was also very thorough respectful and helpful.."
mike M.
budd lake, new jersey
"Timely, courteous and knowledgeable."
tony P.
fanwood, new jersey
"When I had my tune-up in December the service man did not have a filter. He ordered one. When it came in Mike installed it."
steven P.
somerset, new jersey
"They know my system well."
leo-felix J.
hillsborough, new jersey
"Issue has not been resolved"
candace R.
martinsville, new jersey
"You did no service for me"
bill S.
hillsborough, new jersey
"Chad provided a courteous and professional service experience. After determining that the electric heat strips had never been programmed into the thermostat, Chad spent a good amount of time delving into the installation instructions, and despite not being able to reach the Carrier Help Desk successfully solved the programming issue and got my heating system back up and running at 100% on a very cold night,"
charles S.
flemington, new jersey
"Nice Job"
barbara M.
neshanic sta, new jersey
"Too much time before the part came"
michael L.
middlesex, new jersey
"You guys and the techs are great! Always appreciate the admin staff as well. Would have been a 10, but multiple trips had to be made because pilot wasn't tight (this was according to my tenant so maybe there are some inaccuracies in the translation). Also, appears there are limited techs with heat boilers knowledge...maybe some cross training would help? BUT, I love you guys and I would and do recommend the services you provide. Thank you & Merry Christmas."
ana L.
bridgewater, new jersey
"I had to make 2 appointments to get my annual service & filter change. The first tech said I should replace my burners and gave me a price. I later find out that the price he provided was for under warranty and not for my 12 yr old unit. The service in the last 2 years has been spotty at best."
kenneth F.
lebanon, new jersey
miriam G.
flanders, new jersey
"They come in and do their job and I am satisfied with work"
joe C.
middlesex, new jersey
"Tech did a good job"
theresa T.
somerset, new jersey
"Problem was spotted immediately and remedied almost as quickly"
jay R.
franklin park, new jersey
"Very professional job"
francis C.
manville, new jersey
"Did a great job and went above repairing by giving me a replacement cost"
toni lisi L.
flemington, new jersey
barbara E.
flemington, new jersey
"Technician was knowledgeable and took his time to determine the problem"
lon L.
fanwood, new jersey
"Addressed our problem Answered our questions Was neat, friendly, & helpful"
priscilla B.
mobile , alabama
"Answered all my questions, did what I expected to have done. Very polite."
diana A.
hillsborough, new jersey
"I think I did this already"
ruth P.
clinton, new jersey
richard S.
bridgewater, new jersey
bill Z.
raritan, new jersey
"They were professional, friendly , knowledgeable and did their work in an efficient time frame."
jim L.
branchburg, new jersey
"Scheduling was easy and the tech was efficient and thorough"
joe E.
bridgewater, new jersey
"On time professional. Cleaned up, courteous"
david O.
middlesex, new jersey
"We needed to have the thermostat on our system replaced. The technician did this in a timely manner and was very patient helping us learn to use it and our remote phone apps."
harriett R.
bridgewater, new jersey
"Im still waiting for filter and furnace part. Also the humidifier is only at 26%."
louis C.
asbury, new jersey
"Both technicians were very professional and stayed with the repair until final adjustments."
coleen R.
flemington, new jersey
"Will and Jay were so patient with my questions and really took the time for me to understand their recommendations. I am new to being a home owner and they helped me to understand my heating system. I was probably their last stop of the day and they did not rush. They also gave me recommendations versus just telling me everything needs to be replaced right away. I really appreciated their options and will be doing all of them within due time. I cannot day thank you enough. Every one of the technicians has been fantastic! You run a great company with great people."
ariella B.
westfield, new jersey
"Very professional and thorough."
david L.
hillsborough, new jersey
mark M.
flemngton, new jersey
"Overly satisfied"
gregory z.
lawrenceville, new jersey
"technician was not given info from customer service"
johnny J.
scotch plains, new jersey
"Technician did not come with the tools of the trade I needed a filter for my furnace which the technician did not have. I also need a filter for my humidifier in which the technician did not have those of your tools how can you come to somebodys house knowing that you probably would have to change their filter and not bring those filters or equipment that you needed at the time when you came to do the work. Im very upset with that very upset."
gary S.
martinsville, new jersey
"They were polite, responsible & seemed genuinely concerned"
geraldine S.
bridgewater, new jersey
"I have been a Fraser-Air customer for many, many years and i have always had top-notch service provided by friendly and experienced technicians."
karen L.
hillsborough, new jersey
"Tech on time, polite, efficient, friendly, thorough and professional."
robert P.
hillsborough, new jersey
"Stan was very thorough and heloful"
fran T.
flemington, new jersey
"They were fast efficient ,cleaned up humidifier.I am waiting for David to provide to me a quote for in duct fan assisted blowers to get more air to the Master Bed room"
austin M.
westfield, new jersey
"technicians were very pleasant, professional and informative."
kevin F.
branchburg, new jersey
"Marico is thorough and we trust him!"
barbara n.
hillsborough, new jersey
"He was knowledgeable and informative..made sure I understood everything......was patient in explaining....."
cathi R.
branchburg, new jersey
"John checked both furnaces thoroughly, I believe. He left notes regarding two issues found. Was slightly late to the appt window (15 min - didn't matter), else would have given a "10"."
vincent D.
somerset, new jersey
"Technician provided great service while following all covid rules."
kris V.
bernardsville, new jersey
"Gerald came at 10:30 p.m late night , worked patiently and diagnosed the issue. Ordered parts ( Today he came, fixed it"
james R.
somerville, new jersey
"Our kitchen sink plumbing repairs and three piece faucet replacement were completed as discussed in the proposal estimate, and in a timely manner. Steve was very clear in his diagnosis of our problem and explained what he did at the completion of the job. He also offered us some helpful advice. Vert courteous."
keith S.
glen gardner, new jersey
""Very satisfied"."
mr klein K.
flemington, new jersey
maureen O.
edison, new jersey
arminda S.
somerville, new jersey
"I have no reason not to rate him a 10."
allyn S.
warren, new jersey
"John did not have the part needed so he did a temporary fix and returned next day with right part. Very efficient"
elizabeth S.
south bound brook, new jersey
"Joe was very knowledgeable and very pleasant. He explained everything so that I understood what he was talking about."
john G.
flemington, new jersey
"friendly prompt and reliable service!"
rosemary M.
whitehouse station, new jersey
"Technician phoned ahead to to confirm arrival time. After the service he gave me an update and answered my questions. He was polite and professional."
jennifer C.
randolph, new jersey
marilyn J.
hillsborough, new jersey
"Stan was respectful of my home, considering the present COVID pandemic. He explained to me the issues with my current water heater, and told me how he was going to mitigate the problems. He did not cut-corners, and did an outstanding job."
margaret G.
bridgewater, new jersey
michele M.
hillsborough, new jersey
"I was extremely pleased with the service that I received. My technician explained everything he was doing in laymans terms so that I could understand what was going on. It was fantastic."
ed W.
bridgewater, new jersey
"Service was above average"
darlene M.
branchburg, new jersey
gwen W.
bedminster, new jersey
clair M.
lebanon, new jersey
"The response by our technician, William, was very prompt, and he arranged to have our water heater replaced immediately. The installer, Frank, was equally knowledgeable and equally informative, and our install was complete within 48 hours of our call."
leo B.
milford, new jersey
"Adam and Joe and Steve were EXCELLENT! Very professional and super helpful. The man who serviced our oil burner was not. He left a dirty filter behind."
bill D.
chester, new jersey
"Stan was courteous and knowledgeable. He took the time to explain the work required and made sure everything was working well before leaving. Past experience with other Fras-Air techs has not even come close."
ann M.
flemington, new jersey
"They did a great job cleaning out the vents."
jim M.
bridgewater, new jersey
adrienne K.
somerset, new jersey
"Technician took his time checking my unit, called before coming & was cery polite in addition to taking precautions during COVID by wearing a mask & booties."
elyse W.
martinsville, new jersey
"Professional customer service by phone to schedule the appointment, which was timely scheduled. Tech who came to the house was professional and courteous and acted in a very safe manner."
beverly M.
neshanic station, new jersey
"Mike has been a excellent service tech on two different occasions. He has been able to deal with our refrigerant issues better than others who have come out. I appreciate his thoroughness"
patrick H.
somerville, new jersey
"Answered all my questions, courteous, professional, good communication prior to arrival and during visit."
andrew H.
bridgewater, new jersey
"Workers were pleasant , answered questions,were professional."
vincent N.
hillsborough, new jersey
"Techs were very knowledgably and were able to quickly diagnose the issue and get us up and running temporarily while parts were ordered. Office staff was very responsive and helpful."
mr. engel E.
linden, new jersey
"Did an excellent job"
michael T.
bridgewater, new jersey
"Timely, helpful, reasonable price."
david C.
hillsborough township, new jersey
"Service expert very nice new his job."
erik H.
branchburg, new jersey
"Personal yet very professional. Always sends a respective technician to my home in a timely manner."
alfonso P.
branchburg, new jersey
mr huggins H.
bridgewater, new jersey
"the job was done correctly !!"
frank F.
hampton, new jersey
"The furnace stopped working again within a few days of the repair visit. We have a call in now as of 6:48pm tonight (Sunday 11-22). This furnace has been a consistent problem since we purchased from you."
richard K.
piscataway, new jersey
"Very Informative and helpful."
englander E.
bedminster, new jersey
larry H.
middlesex, new jersey
don M.
hillsborough, new jersey
"He got the thermostat working better than it was; settings were off. Time will tell if thermostat overall is good for this house."
kathleen T.
pottersville, new jersey
"Problem was fixed and thorough explanation given as to why and what to do going forward if problem happens again."
kathy G.
watchung, new jersey
"Very confusing getting apt time, then called yo change , then tech came, ( there was nothing wrong / just turned on off) But only 2 units is serviced He said wait few days/ then set up another apt to have unit serviced Then got phone call on Friday at 10:30 Cancelling my morning apt to clean all 3 units ??"
wendy F.
bridgewater, new jersey
"Nick was extremely professional."
pat C.
hillsborough, new jersey
"He was courteous, knowledgeable and efficient."
william E.
frenchtown, new jersey
"My unit is not even a year old. I have had nothing but problems. A few months after installation it was making a loud banging noise. The more recent service call was due to lack of heat. The technician told me there is something wrong with the pressure valve accepting the gas. THIS IS VERY CONCERNING. That was 3 days ago and I havent heard from anyone . In addition prior to technician coming i had to call multiple times to confirm i was still on the schedule with a back and forth reply of no then yes. So far im not impressed . Simple communication goes far. I am not a fan of social media but feel if this issue is not resolved it may be my only choice. Hoping to hear back from someone today."
deborah C.
somerset, new jersey
"Showed up, fixed the problem."
phyllis M.
bridgewater, new jersey
"very respectfully, greeted me, worn mask and booties by the way, the team that installed my new furnace were also excellent I really really love u guys and will recommend the company gladly"
tony D.
hillsborough, new jersey
"The technician was very efficient and very customer oriented"
dan F.
califon, new jersey
"I was satisfied with the work the technicians provided but still after three weeks waiting for a supervisor to call and review the ongoing issues with our no-heat issues."
annie S.
flemington, new jersey
thomas N.
bridgewater, new jersey
"He found something wrong and replaced it"
kenneth F.
lebanon, new jersey
mike M.
budd lake, new jersey
"Good explanation of what was being done and how routine maintenance should be done for new unit."
jim L.
clark, new jersey
"Because of the professionalism 0f your technician."
ann S.
basking ridge, new jersey
"Stan always does a professional job. Service is done on schedule."
mario F.
ringoes, new jersey
"Joe and the installation technicians did an excellent job installing our heat pump/AC system. We are very pleased."
luna I.
bridgewater, new jersey
"There was too much miscommunication and we were initially promised the humidifier can hook up to our NEST system, then they said they can't do it, but ultimately figured out how to. It was unprofessional to not have clear communication from the start."
mike L.
hillsborough, new jersey
"Michael provided great service and valuable information. He was very helpful"
joseph D.
raritan, new jersey
"Chad was interested in knowing what the problem was and why it was happening. He took the time to listen and find the solution. Although we were away this past week, it seems to be working much better regarding temperature control, which is why we called. It does seem to be noisier than most systems when it goes on and when running. Now that we are home again we will monitor the system more closely."
donald s S.
somerset, new jersey
pam B.
clinton, new jersey
"Your technician recommended several services to me, but I have not heard anything since that nor are they listed under recommended service I received via email."
manuel C.
hillsborough, new jersey
"Technicians were knowledgeable, on time and answered all of my questions while here"
mr dalinsky D.
bridgewater, new jersey
elizabeth R.
mine hill, new jersey
"Our tech was very pleasant. Explained what he was doing and answered questions."
oviviu B.
ringoes, new jersey
laura S.
neshanic station, new jersey
"We purchased air cleaner filters and had just replaced one a couple of weeks ago. The technician decided to use the last one we had and replaced the one we had justinstallef!!! They are not cheap and he did not ask permission. We would like a new April Air filter to replace that one."
matthew Z.
annandale, new jersey
"Very nice person and did the work well."
mr denvir D.
milford, new jersey
chris H.
bridgewater, new jersey
"Furnace system Checked and separate technician out another day to replace filter. The door to furnace not closed correctly, therefore heat would not come on when needed a couple days later. Needed to ask neighbor for assistance to get working."
robert M.
branchburg, new jersey
"Very knowledgeable and advice on saving money"
pat J.
annandale, new jersey
nancy A.
bridgewater, new jersey
"They did not carry the filter I needed although they had noted last visit that it would need to be changed.. It still has not arrived. I have been your customer for a very long time.and have always appreciated your service."
rita L.
hillsborough, new jersey
"Travis is excellent. He gets a 10. But because he couldn't do the indoor A/C maintenance in May I thought you should have had him return during A/C season or issued a credit. I emailed you about that months ago but no reply."
frank S.
west orange, new jersey
pat M.
hillsborough, new jersey
joseph cucchiaro C.
flemington, new jersey
"Will was thorough, explained his findings and work he performed."
matthieu C.
stockton, new jersey
steven C.
bridgewater, new jersey
walter K.
bridgewater, new jersey
"The best service & timelyby the best people!"
robert P.
long valley, new jersey
william M.
bridgewater, new jersey
joseph W.
warren, new jersey
laura T.
flemington, new jersey
geoffrey T.
hillsborough, new jersey
"He was courteous, abided by all COVID-19 precautions, ws very thorough and very knowledgeable."
katherine L.
branchburg, new jersey
brian S.
berkeley heights, new jersey
"Thorough, listened to my concerns, his supervisor agreedwithmy concerns."
audrey D.
bridgewater, new jersey
"Very professional and efficient."
theresa B.
bound brook, new jersey
derek W.
annandale, new jersey
"The technician was polite, respectful and appeared to do a thorough job."
mr macdonnell M.
clinton, new jersey
"Your technicians are always efficient and professional"
john G.
califon, new jersey
"Arrived on time, was professional, wore a mask, did fine work, updated me on the condition of the HVAC equipment"
linda A.
hillsborough, new jersey
"Excellent cleaning and servicing."
scott C.
chester, new jersey
greg D.
branchburg, new jersey
john A.
flemington, new jersey
"REp. was polite, courteous and efficient"
anthony G.
stockton, new jersey
"Technician was knowledgeable and efficient"
mrs. hackett H.
flemington, new jersey
"Joe was excellent & very knowledgeable."
lorilen P.
gillette, new jersey
"Far as I can tell, everything went fine. The tech didn't stay that long but maybe it wasn't in need of much servicing?"
rocco V.
bridgewater, new jersey
"Service was performed to my satisfaction. Tech was on time. He knew what he was doing. Never have a problem w/Fras-AirService Experts."
vincent P.
chester, new jersey
"Prompt, courteous and wore booties and a mask."
ann N.
bedminster, new jersey
"Pleasant technician."
seena A.
somerset, new jersey
marion I.
hillsborough, new jersey
"was very detailed seemed to know what he was doing"
christopher A.
mendham, new jersey
"Technical was excellent!"
jim D.
washington, new jersey
"The tech , William Ward was very efficient. I was very pleased with the maintenance service."
carolyn M.
basking ridge, new jersey
lisa O.
whitehouse station, new jersey
"Turns out it was only the batteries in the thermometer."
brian M.
watchung, new jersey
constance G.
westfield, new jersey
eric A.
somerville, new jersey
"He did very well on the job. Time is different. My schedule was 8-10. He came 10 minutes before 10."
marilyn M.
flemington, new jersey
leroy S.
bridgewater, new jersey
"Very courteous and knowledgeable"
glensy B.
garfield, new jersey
"David is extremely responsive. He has made the whole experience smooth. He has made himself available Ann has accommodated himself and his team to my schedule. He has guided me through the entire process. He has also been very helpful getting third parties involved when required. On the installation process, I was also impressed with the courtesy and professionalism of Hernan, Frank, Fred, Juan and Brenda. You have a great team!"
robert M.
mountainside, new jersey
"The technician, Joe, was on time, very knowledgeable, and helpful in explaining the procedures as he checked our heating unit."
dale G.
califon, new jersey
"Chris is the reason why have the service contract. He does a perfect job."
steven G.
westfield, new jersey
"Emesto called as he was coming to our house, was very knowledgeable, efficient and friendly. He explained how our furnace was functioning and what he did during his maintenance visit. It was a very pleasant experience which sort of hard to find nowadays. He really cared about the service he was providing to us. He had pride in his work!!!"
christine S.
new brunswick, new jersey
patricia C.
bedminster, new jersey
"Ryan answered all my questions and helpfully installed one of the filters I had on hand and even thoughtfully recorded it on the list on the wall. I have been dissatisfied with the thermostat and we discussed replacing it with another, but I decided I am able to live with my present one, because of the expense of a change."
john r.
bedminster, new jersey
ida C.
mt. arlington, new jersey
"I was sent a crew who normally does not do duct cleaning even though they got the job done."
richard V.
branchburg, new jersey
"Minor communications problem (probably because of the mask) but no big problem. A little confusion about the price. Tech said he was supposed to collect $299 for a contract, I said I only wanted this service call, he said that was $139. I had to show a printout of the special online offer of $79, the only reason I called in the first place. But the tech was courteous and technically knowledgeable."
mary Z.
asbury, new jersey
"Sean was very helpful in solving our problem."
bryan W.
hampton, new jersey
"General Conditioning installed the system in 2006. The Company has maintained it ever since. No Complaints on Maintenance. I did get kicked off of the premium service plan two years ago and was told my equipment was to old. Not sure what that was all about.??????"
william B.
branchburg, new jersey
"He found an issue brought to our attention And explain what the issue was."
ray T.
basking ridge, new jersey
"I was extremely satisfied with all aspects if the technicians. I would have scored you higher but am very disappointed In the lack of transparency in your pricing. I have no idea of the cost of part or labor except To know the technician was here less than thirty minutes"
joseph W.
glen gardner, new jersey
"marico was courteous and took the time to answer my questions"
melissa L.
bridgewater, new jersey
paul S.
manville, new jersey
"Arrived at the time stated, did the work efficently, courteous."
william R.
far hills, new jersey
rick L.
somerset, new jersey
"service tech great, informative, and neat"
grace E.
princeton, new jersey
"All systems are go"
peter B.
basking ridge, new jersey
"Joseph is always very efficient and friendly"
gordon M.
high bridge, new jersey
joseph G.
greenbrook, new jersey
"During these trying times, I think that having a trainee also come to my home without asking should not have been done."
m/m kimelblatt K.
belle mead, new jersey
andrew S.
warren, new jersey
"Knowledgeable professional, able to quickly solve the issue."
david P.
belle mead, new jersey
"Did minimum of what was needed but no more"
lawrence D.
peapack - gladstone, new jersey
"Very professionally completed job. System installed step by step."
ellen R.
somerset, new jersey
"Friendly, polite, thorough, respected cleanliness and Covid-virus concerns, answered all of my questions"
richard F.
morristown, new jersey
"Nick was very thorough and answered all of my questions. While young, hes very proficient and a credit to your company."
william H.
westfield, new jersey
"Routine maintenance, preparing for winter. No issues."
bonnie P.
morristown, new jersey
"Your company has been providing furnace service for the entire time I have owned this furnace. I find it amazing that almost every time the technician arrives to clean and inspect the furnace, there is no filter available to replace the old one, nor is there a filter available to replace the one in the humidifier. Who stocks the trucks for the day's appointments? Based on use records, you know from year to year, what each contract has routinely used but don't have it available for the customer. And then it gets even better. The customer replaces it and YOU get off scott free. It gets old after almost 20 years and there are other services available."
john M.
annandale, new jersey
"Tech was knowledgeable, professional and courteous."
mitchell P.
westfield, new jersey
mona B.
flanders, new jersey
jeffery K.
belle mead, new jersey
"The technician wrote up in his report that my system needed a new system air filter and I was informed that Fras-Air would follow-up. The fact is that the service date was Wed 9/23/2020 12:06 PM (Service Ticket 0154457); however to date no one from Fras-Air has contacted me about the matter. You only got marks as high as you did because of services provided in the past."
muli M.
annandale, new jersey
freddy C.
somerville, new jersey
"They show up immediately and where extremely professional"
bill B.
whitehouse station, new jersey
"Chris is always reliable...he knows our furnace HVAC and keeps it functioning beautiful...always professional and friendly."
linda H.
hillsborough, new jersey
liza K.
flemington, new jersey
"Came on time, was very efficient and friendly."
donna F.
warren, new jersey
robert P.
bridgewater, new jersey
"technician enabled humidifier"
david C.
flemington, new jersey
"Once the technician got here the unit was repaired quickly."
adam H.
hillsborough, new jersey
"You were beyond professional"
tom B.
hampton, new jersey
"On time and were very thorough."
amy E.
warren, new jersey
"Excellent professional service"
lee N.
somerville, new jersey
"Very thorough, knowledgeable, professional and friendly to interact with."
sarah K.
basking ridge, new jersey
"Ryan is very knowledgeable and professional."
beth W.
branchburg, new jersey
"The tech gave professional and courteous service. A suggestion... if a customer finds out that you have Monday morning meetings at 8am and the tech cant get there till almost 10am... shouldnt Yoy be honest with all Monday morning 8-10 customers and tell them that this will happen? Also, how was the truck not equipped with a 25 x 16 x 1 filter? Shouldnt the truck be full of inventory each morning prior the 1 st appt?"
eileen B.
somerville, new jersey
"Service technicians are great@"
mr carothers C.
bedminster, new jersey
david Z.
new providence, new jersey
"Outstanding support from staff to get the job done ASAP. Really made me feel like a valued customer."
reddy A.
hillsborough, new jersey
"Patient, considerate, knowledgeable"
carolyn J.
hillsborough, new jersey
"Ahmed arrived within the scheduled timeframe. Very professional."
george T.
annandale, new jersey
carol M.
flemington, new jersey
"Finally someone who actually listen to me and did what was needed"
judith D.
belvidere, new jersey
mark M.
flemngton, new jersey
"Only area was the lack of experience of 1st technician trying to solve a bigger issue once here"
celeste O.
branchburg, new jersey
"Gentleman that came to check out the water heater found nothing wrong with it. Suggested that I call the well water company instead which I did."
lisa S.
martinsville, new jersey
"I'm very happy with Fras-Air. Techs are well-trained, courteous, and responsive to questions. One area for improvement: techs are not trained on component wear-out values. Case in point: my furnace blower capacitor has a nominal value of 15 uF. The manufacturing tolerance is +/- 5%, so the new installed value could be 14.25 uF. The tech confused the lower build tolerance with the wear-out value. After perhaps one year of use, the cap might measure at 14.00 uF or even 13.75 uF, but this does not mean that it needs to be replaced. Techs should be trained in component wear-out / end-of-life condition and understand when part replacement is mandatory."
kathleen K.
bridgewater, new jersey
"Technicians were very professional and provided suggestions."
karen K.
flemington, new jersey
alan F.
bridgewater, new jersey
barry S.
livingston, new jersey
"I confirmed, on three separate occasions, that the technician would bring the proper parts. However, the technician arrived without the parts."
william H.
flemington, new jersey
rudolph L.
califon (long valley), new jersey
alan K.
westfield, new jersey
"My appointment request was honored. The technician was careful, informative & experienced."
orest D.
bridgewater, new jersey
"Steven inspected the entire heating system. We discussed the status of the components and he gave it a good rating. Polite, professional and efficient."
bob W.
warren, new jersey
"Very courteous and performed service quickly"
sean L.
mendham, new jersey
kathleen T.
pottersville, new jersey
"He gave me the choice of buying a new part now or waiting until later."
eugene A.
chester, new jersey
evelyn M.
bridgewater, new jersey
"Jason called before he arrived. He asked where the utility closet was and where the thermostat was before he began and explained the work he would be performing. He ensured that I was not disrupted nor inconvenienced. And when he was done he explained that I would be emailed the receipt for my records."
mitchell R.
branchburg, new jersey
"He was very professional, fixed my issue quickly. He did it understanding my budget and gave me suggestions to improve & finance the larger upgrades I want to make in the following years. He hooked my in as a customer for years!"
margarita R.
hackettstown, new jersey
"The technicians did a good job and informative."
annette G.
annandale, new jersey
santosh G.
somerset, new jersey
"Patiently checked out the system and addressed the problem found. Explained the issue to me and offered a solution quickly followed by a quotation."
carmela O.
belle mead, new jersey
"Technician quickly diagnosed the issue and provided solution."
trevor G.
randolph, new jersey
kathleen B.
hillsborough, new jersey
"Ahmed is respectful to Co vid regulations and very helpful to show me how to operate my Nest thermostat"
bonnie D.
milford, new jersey
"Pleasant young man who worked quietly and efficiently and did job. Then he explained what he did."
dan H.
fanwood, new jersey
"Joe was great, and was very helpful!"
ms kiley K.
washington, new jersey
"Sean is very thorough, competent, courteous and left the place as clean afterward as when he arrived"