Fras-Air/General Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 6,090 Reviews
gilberte W.
piscataway, new jersey
"Excellent information and work well done by the team"
gladys R.
parlin, new jersey
"Professional, explains everything they do."
charisse E.
bridgewater, new jersey
"Very efficient service by polite and professional technicians."
patricia E.
califon, new jersey
diana A.
hillsborough, new jersey
"The staff is always so friendly and professional. I never have any issues."
david R.
lebanon, new jersey
juan E.
alpha, new jersey
"Really polite technician. No problems with him at all."
mohr M.
whitehouse station, new jersey
"Arrived on time. Efficient and communicated well"
dave W.
flemington, new jersey
"Professional and has a positive attitude"
lawrence H.
somerset, new jersey
"They arrived early, worked quickly and completed on time."
susan B.
warren, new jersey
"Arrived on time - Maintenance completed ion a timely & efficient manner."
patricia P.
flemington, new jersey
patricia W.
neshanic station, new jersey
"answered all questions and was very neat. Explained everything I wanted to know clearly."
joseph L.
flemington, new jersey
"Knowledgeable, professional, courteous."
bill K.
basking ridge, new jersey
"He solved the problem."
michelle J.
ringoes, new jersey
felipe P.
hillsborough, new jersey
cole L.
morristown, new jersey
mitchell M.
hillsborough, new jersey
"Michael was the best but his truck did not have the necessary filter that I needed for my service which means another appointment. To me, a waste of time."
tom P.
long valley, new jersey
"Technician was open and responsive to customer's questions. Tech called prior to arrival. Covid protocol and cleanliness inside home satisfactory. Tech was prepared to consult with Lennox Corp if necessary."
larry D.
bridgewater, new jersey
"got in did the job properly, gave suggestions, answered questions and got out"
connie W.
hackettstown, new jersey
"Very helpful..explained everything"
o taylor T.
sparta, new jersey
mark P.
scotch plains, new jersey
stan B.
bridgewater, new jersey
"on time and did a thorough job"
alan S.
hillsborough, new jersey
jodi C.
hillsborough, new jersey
"Knowledgeable Explained functionality Neat"
ms. jochem J.
flemington, new jersey
"Consistently good service"
kevin W.
hillsborough, new jersey
"Reliable, honest, professional service"
debbie C.
bloomsbury, new jersey
"Chad is very professional"
dorrie A.
bound brook, new jersey
"Adam was extremely thorough; treated my home and equipment/pipes with great care -- and explained everything to me -- top rating for him. The job took several hours -- and he had to come back to work on the kitchen sink drain -- which runs, he says, as best it can given the age and condition of my home's pipes. No fault of his, but I'm disappointed for what it cost that it's not an optimal resolution."
dale G.
califon, new jersey
"Chris is an excellent representative of your company."
alfonso P.
branchburg, new jersey
john M.
annandale, new jersey
"Efficient and professional"
greg D.
branchburg, new jersey
rick L.
somerset, new jersey
"Was done neat and in a timely manner. And right on time"
gary S.
branchburg, new jersey
richard B.
westfield, new jersey
"Amed was professional, courteous & very competent."
linda S.
flemington, new jersey
"Technician was professional and friendly."
paul H.
whitehouse sta, new jersey
mr schneider S.
somerset, new jersey
celia L.
belle mead, new jersey
wendy F.
bridgewater, new jersey
"Excellent service...professional and very knowledgeable."
nancy P.
somerset, new jersey
donald C.
basking ridge, new jersey
paula W.
somerville, new jersey
"Joe answered all our questions and was very knowledgeable."
larry F.
roseland, new jersey
justin mullin M.
scotch plains, new jersey
gilman E.
bridgewater, new jersey
"Friendly and professional"
mr denvir D.
milford, new jersey
jerry C.
bridgewater, new jersey
"Offered detailed information about maintenance service performed."
jennifer C.
randolph, new jersey
ed S.
glen gardner, new jersey
"The tech stayed until he knew the unit was working properly."
al C.
belle mead, new jersey
"Tyler was extremely conscientious and thorough with his check on the a/c system. He noted that a capacitor would need replacement soon and I informed him that our PSE&G Worry Free contract would cover this. Great technician!"
michael C.
phillipburg, new jersey
"Superb communication and execution."
ellis K.
bedminster, new jersey
"Problem was solved quickly"
harris G.
edison, new jersey
bradley f.
somerset, new jersey
"gentleman seemed competent and polite. however he offered a $10,000 replacement for a very functional air conditioning unit with an expected 4 or 5 year continued life span . 2x what a reasonable high price would be. I now dont know if i can trust the company"
edward O.
westfield, new jersey
"The technician was very diligent in servicing the AC unit, and very polite, careful with putting on plastic booties to protect my floors."
aswani S.
basking ridge, new jersey
joseph C.
flemington, new jersey
"Showed up on time and did a thorough job and checking the workings of the AC unit"
jeff W.
somerset, new jersey
"Steve stopped by and explained the sump pump he installed, about drainage etc. (very impressed with Steve) his customer service skills are EXCELLENT!"
jack B.
scotch plains, new jersey
"The technician was courteous, focused, and professional."
eugene M.
annandale, new jersey
jerry P.
somerset, new jersey
"Ahmed was terrific"
paige S.
raritan, new jersey
"He was thorough, knowledgeable, and even though he had to deal with my crazy, out of control, barking dogs, he was professional and very nice. :)"
linda L.
bound brook, new jersey
"Although the first tech I had did most of the unclogging, Stan was able to quickly finish the job without the additional equipment"
mark F.
somerset, new jersey
"."
k edwards E.
neshanic station, new jersey
"We do not know as we have turned the AC unit on yet!"
kathleen G.
bedminster, new jersey
"Great plumber. Fixed the problem and gave good advice. Very well-qualified."
joanne G.
bridgewater, new jersey
ellen B.
skillman, new jersey
bruna S.
raritan, new jersey
greg M.
north plainfield, new jersey
"Technicians arrived when they said they would be here and called to let us know they were coming. They worked efficiently and charged me what they had estimated. In all, no unpleasant surprises. It is just the way I have come to expect from Fras-Air and just the way I like it."
tim F.
whitehouse station, new jersey
"The technician was pleasant and very knowledgeable."
bruce W.
bridgewater, new jersey
robert I.
bridgewater, new jersey
"John provided and explained various options very well and Frank's group did a very considerate and excellent job of installing a new furnace and air conditioner on a Saturday, as we requested."
james V.
hillsborough, new jersey
"David was knowledgeable, polite and answered all of our questions"
leslie T.
hillsborough, new jersey
"It took 3 trips to change the filter"
debbie N.
branchburg, new jersey
"Michael found the issue in less than a minute"
tom N.
colts neck, new jersey
maria D.
flemington, new jersey
"Chad was very professional, knowledgeable concerning my AC equipment, and courteous.."
walter C.
branchburg, new jersey
"Very professional and knowledgeable of the product."
tom F.
westfield, new jersey
"very good, polite service"
ms borin B.
lebanon, new jersey
"Always pleasant and great service - thank you!"
anthony T.
bridgewater township, new jersey
bill B.
whitehouse station, new jersey
"We have for years relied on Chris to service our HVAC...he is not only an excellent tech but also a great guy!"
gary S.
martinsville, new jersey
"The technician performed the needed maintenance. He was prompt, efficient , informative & polite"
mark F.
somerset, new jersey
virginia C.
califon, new jersey
"Everything's working well, and they seemed efficient, and very pleasant, and seemed knowledgable."
barbara B.
highland park, new jersey
"Amed is wonderful"
seena A.
somerset, new jersey
"They were here on time, called before hand. Were swift and efficient."
michael W.
bedminster, new jersey
"Did not have filter on first trip. Had to come back next day."
john M.
north plainfield, new jersey
allyn S.
warren, new jersey
"Diagnosed that my furnaces are rusting. Sent John who explained clearly what I needed"
melissa Y.
middlesex, new jersey
ken K.
bridgewater, new jersey
ann M.
flemington, new jersey
"Tech. Was very efficient in performing his Work."
pamela O.
annandale, new jersey
"Chris was very helpful and informative."
peter J.
whitehouse station, new jersey
"Rep was very knowledgeable and tried to provide me with multiple solutions."
aaron A.
plainfield, new jersey
karen P.
basking ridge, new jersey
"I very nice person and very helpful"
carol J.
hillsborough, new jersey
ken G.
hillsborough, new jersey
harris G.
edison, new jersey
ron Y.
hillsborough, new jersey
"Technician came and advised that AC unit is leaking and repair costs would be very high due to age of unit."
bernadette L.
manville, new jersey
"Everyone from David to Frank and his crew were very professional."
maureen N.
scotch plains, new jersey
denise R.
bridgewater, new jersey
"Professional and courteous."
bound fire d co#4 C.
bound brook, new jersey
"very safety conscious. Explained all his actions. Great to work alongside."
mike T.
whitehouse stn, new jersey
"Prompt visit to the home and clearly very knowledgeable."
keith R.
bridgewater township, new jersey
"Paid attention to my needs and was helpful understanding the Ins and outs of the system."
sallie G.
frenchtown, new jersey
"Gerald was efficient, conscientious, and polite."
mr kahr K.
mendham, new jersey
jim L.
clark, new jersey
"Appointment was informative."
david D.
bound brook, new jersey
"Courteous , clean and very professional."
steven M.
glen gardner, new jersey
"The tech did a great job and explained everything he was doing well. Unfortunately the message that I needed the filter and purifier replaced did not get to him and he did not have the material with him. I made it very clear when setting the appointment that it was needed, not sure how the technician did not receive that information"
mitchell P.
westfield, new jersey
"call me 908 803 6285 I have bee a customer going back to Arrow Head, maybe 30 plus years. This was worst service call ever"
thomas K.
frenchtown, new jersey
"Michael explained the yearly maintenance check-up he performed on the AC unit and was very knowledgeable about the unit. He was also very kind & polite."
james M.
martinsville, new jersey
"I took advantage of your special offer for the cooling system tune-up. As this had to be done before the special offer expired, the outside temperature was too low for the technician to check the coolant level in my unit. Therefore if my coolant level is low, I will have to schedule (and pay for) another visit. Please run your special offers during a time of year when full services offered can be addressed. Thank you"
mr gebauer G.
frenchtown, new jersey
john M.
hillsborough, new jersey
"On time. Did the job and answered all my questions"
amy C.
stewartsville, new jersey
"Will was very professional and spent a lot of time diagnosing the issue with the water heater and communicating w/ us about the situation."
mr molnar M.
warren, new jersey
"Explained everything and was courteous."
don O.
whitehouse station, new jersey
"Would have been 10, but price was awfully high"
marvin D.
south plainfield, new jersey
"The technician was very professional and thorough. Unfortunately we did not catch his name. I do believe he has been here previously. He explained everything he did to us."
scott W.
hillsborough, new jersey
"Willing to take the time to fix an old thermostat instead of trying to sell me a new one."
barbara H.
bridgewater, new jersey
david Z.
new providence, new jersey
"Outstanding technician"
thomas W.
hillsborough, new jersey
"Everyone that has been here has been very professional."
sharon S.
stewartsville, new jersey
rita L.
hillsborough, new jersey
bob M.
whitehouse station, new jersey
"Steve was excellent. Explained everything."
michael A.
hillsborough, new jersey
magdalena R.
iselin, new jersey
"Professional and knowledgeable"
james S.
somerset, new jersey
walter & beverly F.
oldwick, new jersey
"The young service rep was most professional, spoke clearly, presented himself well, did a thorough and timely job."
richard H.
branchburg, new jersey
"Polite and professional"
ralph P.
lebanon, new jersey
edna Z.
bridgewater, new jersey
"reviews what has been done step by step"
april S.
clinton, new jersey
"Will was very nice. Respectful of my home. Answered all my questions thoroughly."
joan M.
bridgewater, new jersey
"Javier was quick, efficient and thorough in completing the AC checkup."
robert K.
hillsborough, new jersey
"Joe explained the proposed systems and options very well."
robert S.
west orange, new jersey
jennifer C.
great meadows/hackettstow, new jersey
"Always a pleasure"
cindy M.
skillman, new jersey
elyse W.
martinsville, new jersey
"very knowledgeable and straightforward when explaining anything."
robert P.
skillman, new jersey
"The technician Tyler spent a good amount of time inside as well as outside checking stuff."
johnny J.
scotch plains, new jersey
"Travis, made the situation look like it never happened. I like the fact Travis caulked the area so you cant even see it or the hole. The finished product looks very good."
terri C.
bridgewater, new jersey
"My issue was that after the technician completed his work worked on the paperwork in his vehicle and said he'd come in when done. I needed to leave but my wife was here. Instead of coming in, he just left the paperwork in the door. I do not understand why he didn't try to talk with someone about addressing the concerns he had in his report, and possibly address them right then and there. Now we need to setup a new appointment and the delay that that will entail. Someone was home all day."
john R.
bedminster, new jersey
mary G.
bridgewater, new jersey
joan W.
belle mead, new jersey
"Javier was professional, efficient and friendly. He spent sufficient time checking our HVAC system."
frank C.
skillman, nj, new jersey
"Tyler did an excellent job in cleaning out the dryer vent"
ruth krayesky K.
branchburg, new jersey
mike B.
neshanic station, new jersey
"The service was done very well. I was disappointed that the cost for a air filter was $140 for a $30 filter. I just spent $23,000 for a new heating system in 2020 and have been a customer for 33 years."
mike Y.
neshanic station, new jersey
jesse J.
branchburg, new jersey
"Was very thorough in his explanation of the problems and temporarily alleviated the problem."
marie S.
bridgewater, new jersey
walter K.
bridgewater, new jersey
"He did a great job, checked out everything for our two AC systems inside & outside!"
richard F.
morristown, new jersey
"Tyler was very thorough, knowledgeable and a pleasure to deal with."
rocky B.
branchburg, new jersey
"Awesome work quick friendly and professional"
diana T.
manville, new jersey
"Helpful and friendly"
dan M.
convent station, new jersey
"called ahead, gave me estimated time of arrival, showed up on time, explained service to be performed, observed social distancing, wore mask and shoe protectors."
janet V.
bridgewater, new jersey
"Always cares even with me being anxious and probably annoying ..."
joe mola M.
whitehouse sta, new jersey
"Very friendly and very professional"
william E.
glen gardner, new jersey
"All went well and the tech was thorough."
gordon S.
somerset, new jersey
george B.
west orange, new jersey
"job isn't complete and I don't have timeline for completion"
geraldine L.
bridgewater, new jersey
"They were here in the time frame I was given. They completed the task at hand in a timely manner"
nicholas P.
long valley, new jersey
robert R.
califon, new jersey
"Timeliness & professional service by technician."
russell H.
whitehouse station, new jersey
michael T.
basking ridge, new jersey
"professional and courteous service."
pat H.
franklin park, new jersey
neil T.
flemington, new jersey
ray T.
hillsborough, new jersey
eileen B.
somerville, new jersey
ellen C.
clark, new jersey
"Punctual & competent!"
kim Y.
branchburg, new jersey
"Awesome service tech"
bill S.
bridgewater, new jersey
"C"
robert R.
hillsborough, new jersey
ruth M.
somerset, new jersey
"Did an excellent job. All my questions answered"
parth P.
scotch plains , new jersey
"I have called a few times about this issue. My motor for my furnace has been replaced for no reason. It was not broken. There just had to be some adjustment done on my furnace. The tech put a new motor but my old motor is still working. I would appreciate a phone call back. Thank you, Hetal 215-932-4298"
dan H.
fanwood, new jersey
"He called ahead to let me know he was coming, and did a nice job."
carrie S.
stockton, new jersey
"On time, pleasant, courteous, and professional"
jeff H.
warren, new jersey
"They didnt do anything that the sales person who contacted me from Service Experts said they would. They literally did nothing."
joseph M.
long valley, new jersey
"Sean skipped cleaning out the debris from the bottom of my AC unit. His inspections of the units seemed very hastily done. Was not satisfied with the level of service received."
liza K.
flemington, new jersey
"Javier was very personable and efficient. He explained everything he was doing."
diana A.
hillsborough, new jersey
"Travis is respectful and quick"
kathleen G.
bedminster, new jersey
"Efficient, pleasant, and loves dogs."
william H.
flemington, new jersey
paula W.
somerville, new jersey
"Joe was knowledgeable and able to answer our questions."
norman K.
flemington, new jersey
"Extremely professional, knowledgeable, and diligent."
gene G.
hillsborough, new jersey
"Did their job."
robert B.
bound brook, new jersey
"Chad was very professional."
carol H.
whitehouse sta, new jersey
"explained very well and took their time"
george M.
whitehouse station, new jersey
"Sean and your Service Team were polite and professional. Follow-up was excellent."
jennifer A.
bridgewater, new jersey
corey S.
edison, new jersey
"John was amazing. He explained everything thoroughly and was here to oversee the install. Frank was efficient and neat and clean. Both answered all questions we had and they completed the install making sure everything went out the side of the house."
ajay M.
branchburg, new jersey
"My technician Tyler was courteous and respectful of my home and time. He clearly explained his findings during my service visit and answered all of my questions in a very helpful and thorough manner. He is a true asset to the company."
kathleen B.
hillsborough, new jersey
"Throughout the whole process , the staff is very organized and efficient"
nancy P.
somerset, new jersey
ms sosidka S.
clinton, new jersey
"Very friendly, changed my filter, tried to help with ideas about why the cold air no longer reaches my bedroom"
bob W.
paramus, new jersey
"total profestionals."
archie C.
somerset, new jersey
mr huggins H.
bridgewater, new jersey
betsy M.
middlesex, new jersey
"Jay was very kind, friendly and accomodating. Called and on time."
louise D.
somerset, new jersey
"Very efficient and answered all my questions. Polite and courteous."
john de zutter d.
bridgewater, new jersey
"The crews were efficient and performed their jobs in quick time. Very satisfied!!!"
stephen D.
hillsborough, new jersey
"He was friendly and efficient."
melissa Y.
middlesex, new jersey
joan B.
somerset, new jersey
"Travis was very pleasant and knowledgeable."
kevin M.
lebanon, new jersey
"Very professional and knowledgeable. Tried hard to get to one AC unit stuck under frozen snow drift. Unsuccessful, but he tried. A lesser person would have just looked and shrugged."
tracy D.
warren, new jersey
"Friendly and clear in communication of service."
diana T.
monroe township, new jersey
"Arrived promptly with a 10 minute courtesy call prior. Fixed the issues & explained everything to me. Made recommendations re: maintaining my system as well."
janet V.
bridgewater, new jersey
"Caring, smart, direct, kind, knowledgeable and fluid handle my anxiety."
stephen M.
bound brook, new jersey
jim T.
annandale, new jersey
"Very informative with suggestions and recommendations that made sense and saved me unnecessary expenditure."
keith R.
bridgewater township, new jersey
"Everything that was done at a professional level except and the end where cleaning up was not done at that level. That is the reasoning for rating."
gino L.
bedminster, new jersey
estelle R.
branchburg, new jersey
"problem was solved expediently by technician"
glensy B.
garfield, new jersey
"Always a pleasure to work with David (Sales Rep). Hes very flexible and shows sense of urgency when provide solutions. Frank and his partner were great also during the installation of my new boiler. The service is usually quick. I love the fact that I can get someone on the same day I call. Thats a huge plus to the advantage program"
michael G.
pennington, new jersey
dale T.
hillsborough, new jersey
"Provided a temporary pump until a permanent sump pup could be installed. Also sump pump was installe within 2 business days after coming out initially. Jason was very informative helpful"
james L.
union, new jersey
"Prompt response for a Sunday and service was of high quality and I was very satisfied."
robert B.
flemington, new jersey
"John determined that the humidifier was installed in the wrong location on the furnace which was installed in 2019 by Fras-Air/General. Not even the inspector from Raritan Twp. caught the error. Thanks, John!"
frank T.
bergenfield, new jersey
robert mack M.
hillsborough, new jersey
"SATISFIED WITH WHAT THEY DID. DISCOVERED HUMIDSTAT WAS NOT WORKING. NOT COVERED UNDER THE CONTRACT ADDITIONAL CHARGE FOR SERVICE $51.00 AND TOLD i NEEDED ADDITIONAL PART AND LABOR FOR ADDITIONAL WORK AT $296.00"
barbara E.
flemington, new jersey
"Technician was very knowledgeable and explained his findings as he went"
frank R.
hillsborough, new jersey
barry F.
edison, new jersey
"arrived on time. Resolved the issue..Explained what the issue was.."
dan Z.
neshanic station, new jersey
"Answered all questions, was prompt. I usually change furnace air filters on their regular 3 month schedule. When he told me he changed them, I asked why because they had another month to go. He said because they looked dirty. When I looked at them, they were the dirtiest I'd ever seen filters be -- glad he changed them."
serafin A.
so plainfield, new jersey
"I provided that rating because I had been a customer for more than 21 years and I'm always been impress of the technicians work, politeness and how they care about the company they work for."
brett L.
branchburg, new jersey
"Knowledge, professionalism, cleanliness"
james D.
branchburg, new jersey
bryan M.
gladstone, new jersey
michael B.
morristown, new jersey
"Very professional and got the job done in a timely fashion"
anthony M.
hampton, new jersey
theresa T.
somerset, new jersey
"On time, fast and proficient. Did not, however, get a call before they arrived."
margaret M.
ringoes, new jersey
gino L.
bedminster, new jersey
"Very professional, knowledgeable and helpful."
john C.
califon, new jersey
"They thought of everything"
gary M.
annandale, new jersey
"I was having issues heating my home and you guys were there to fix it within 3 hours of my call. To be honest with the cold weather we're experiencing, I thought I'd be waiting at least 24 to 48 hours to get a service call."
maggie H.
bernardsville, new jersey
shana L.
clinton, new jersey
"The tech was professional, considerate and knowledgeable. No concerns however after the tech left, the following day my water system or hot water heater starting making a very loud screaming noise any time a flush or water turned on. We have this aweful noise and vibration coming through the house. I don't know if it is coorelated to the visit."
michael C.
somerville, new jersey
"Service was done quickly and efficiently."
karl M.
bridgewater, new jersey
"Chad was on time & called me to tell when he would arive, He did a very good service!"
janet V.
bridgewater, new jersey
"Kind snd did job right. Didnt yell at my panic disorder. Treated me like I was human. I want him every time forever..."
andrew S.
chatham, new jersey
"Chad was excellent"
richard M.
belle meade, new jersey
"The tech was very efficient, friendly and clearly explained what he found and how he fixed the problem."
beth W.
branchburg, new jersey
"Joe was professional and courteous. He quickly solved the heating problem and we are enjoying the warmth. Thanks again, Service Experts for your superior service."
corey S.
edison, new jersey
"No one showed up, no call either. I called company since tech was supposed to come between 11-2 and phone receptionist told me its only 2:13, maybe hes running late. Didnt even offer to get an ETA for me and have yet to receive a call with someone reaching out or explaining why no one showed up."
theresa D.
hillsborough, new jersey
debbie N.
branchburg, new jersey
"every time they come check the furnace they find something wrong that will cost more money"
corey L.
summit, new jersey
mr eckert E.
califon, new jersey
michael K.
cranford, new jersey
"Fixed and he was pleasant"
mark C.
annandale, new jersey
"John was very responsive and Marico was very professional and informative."
mr carothers C.
bedminster, new jersey
"ALWAYS TOP NOTCH!! WONDERFUL PROPLE !!"
judy S.
branchburg, new jersey
laura M.
somerset, new jersey
"Chad was very professional"
theresa T.
bridgewater, new jersey
"everyone was very polite and did the work quickly."
patricia E.
califon, new jersey
"He came right over on a Saturday night to help me. My furnace was old and had stopped working, I didn't feel like servicing it. Just wanted a new one. While looking at my unit he discovered that the emergency off switch had been activated earlier in the day. With a flick of a switch I had heat. Thanks Donald, you were really great!"
evgeny K.
basking ridge, new jersey
robert S.
hampton, new jersey
dale T.
hillsborough, new jersey
"Finally found the issue after several visits. All led back to an installation issue"
tony H.
somerset, new jersey
"tech very thorough and courteous enough to wipe his feet before entering. It had just snowed"
melissa C.
asbury, new jersey
"William came to our home in a snow storm and quickly and efficiently repaired a broken pump that was preventing our heat from working. He was knowledgeable, courteous, and considerate of Covid issues."
steven H.
flemington, new jersey
"Jay found that the system was not getting air because of a blocked intake outside with snow and ice."
carol R.
martinsville, new jersey
"Ernesto was extremely helpful in showing me how to change the filter, answering all my questions, and arranging for a technician to come and resolve a problem with my inspection following installation of my new furnace last March."
agnes M.
hillsborough township, new jersey
"When i called someone came very fast"
mr kahr K.
mendham, new jersey
"service technician was very knowledgeable and customer oriented."
geraldine A.
pittstown, new jersey
"Chad explained how my unit works and how it was very clean and why that is."
debbie M.
dunellen, new jersey
"tyler called to give me the time of his arrival, He was professional, polite, respectful and educational."
ralph wald W.
piscataway, new jersey
"You area reliable, efficient and always there to help"
eric F.
piscataway, new jersey
"Prompt response"
ann S.
bridgewater, new jersey
andrea D.
bridgewater, new jersey
katherine L.
branchburg, new jersey
"Very professional and clean"
tom B.
oldwick, new jersey
"Tech was extremely professional and knowledgeable. Also polite and personable. He took his time to explain what the problem was in a precise and clear matter. Also explained each step he was taking to resolve our no heat issue."
tim F.
whitehouse station, new jersey
debra D.
bridgewater, new jersey
"Someone diagnosed the problem at 10:00 at night and the repair was completed first thing in the morning the next day."
emily S.
summit, new jersey
"Excellent service"
karen J.
middlesex, new jersey
bret H.
bedminster, new jersey
richard C.
flemington, new jersey
richard G.
lebanon, new jersey
"Tech was on time polite and answered all my questions"
renee R.
bridgewater, new jersey
"Joe Vargo your service technician was extremely professional. He represents your company top-notch!"
walter K.
bridgewater, new jersey
"John did a very GREAT job! He did the best condensate drain cleaning after we saw a bad leak & water on the floor! All is running very well now after John fixed the drain leak!"
jessica R.
westfield, new jersey
"Friendly and knowledgeable service!"
barbara B.
lebanon, new jersey
harold A.
hillsborough, new jersey
"He communicated well. Had to make two trips as he didn't have the parts, but he was tenacious and committed to getting the work done. I am just surprised he did not have what I would think is a common part."
darcy H.
lebanon, new jersey
"On time-- answered questions"
joyce F.
raritan, new jersey
zack D.
flemington, new jersey
andres S.
manville, new jersey
"Don was extremely helpful and knowledgeable about the services and the equipment. He provided multiple options and was quick when we were ready to proceed."
larry D.
middlesex, new jersey
"Went over all things he was doing"
theresa W.
branchburg, new jersey
shelley N.
hillsborough, new jersey
"Service good. I told office person that I had already purchased a filter. And Cheyenne said she would note that in the service ticket. Service person had to be told by me I did not need to purchase filter. Also. After service person left I discovered that what ever equipment he used to clean the furnace blew the electrical circuits in my garage."
rebecca R.
long valley, new jersey
"Everyone, without exception, has been very friendly and professional."
arthur E.
branchburg, new jersey
rose K.
raritan, new jersey
"very prodessional & curteous"
paul R.
somerville, new jersey
"Both the home advisor and the technician were polite, professional and efficient. The inspection was thorough and conducted in a very timely manner."
ian H.
springfield township, new jersey
"Adam was great to work with from the quote to getting the job done. Professional, knowledgeable, showed me some tricks and tips for the future, and even took a photo of his work when he was done, showing how proud he was to do the job he was doing. Also did his best to provide me a great reasonable price."
margaret G.
bridgewater, new jersey
paul H.
whitehouse sta, new jersey
"very knowledgable and helpful"
marilou C.
flemington, new jersey
"Tyler was great. Very thorough and extremely polite."
ted J.
hackettstown, new jersey
"Very professional and great service. Job well done, definitely I will get recommend to my family and friends. Thank you."
michael N.
whitehouse station, new jersey
"The installers were above board with their recommendations, worked hard and left us with a much warmer house than we have had in years."
everas services S.
somerset, new jersey
"Good service most of time."
vinny M.
hillsborough, new jersey
"The plumber consultant was very knowledgeable and determine the cause quickly. He was also helpful in suggestions to update some things to meet code standards"
stephanie M.
hillsborough, new jersey
"William was extremely quick to diagnose and fix the problem with our furnace. He was willing to spend extra time to make sure everything was running perfectly before he left."
derek S.
somerset, new jersey
walter C.
bridgewater, new jersey
robin B.
hillsborough, new jersey
"Problem not fixed after 3 visits"
joseph V.
middlesex, new jersey
"Very professional and a very fair estimate"
donna H.
bridgewater, new jersey
"Needed a plumber on a Sunday for an issue that could not wait until Monday. Fras Air had their plumber, Steve here by mid morning. Steve was polite and professional and explained what he was doing. He fixed what I didn't think could be fixed and saved me some money. Found another issue and he came back to fix that first thing Monday morning, I am very happy with their service and their quality of work."
nancy P.
somerset, new jersey
"The installation was handled in a very professional manner and everything went smoothly."
carolyn M.
basking ridge, new jersey
"Gras air service always excellent"
carol H.
whitehouse sta, new jersey
"Good job done"
grace E.
princeton, new jersey
"Knowable k"
ann G.
basking ridge, new jersey
"On time, efficient and helpful"
russell H.
whitehouse station, new jersey
"on time, researched the problem and solved it"
lynn S.
hillsborough, new jersey
"Seemed to be very thorough, but my condenser still makes a very loud "tractor sounding noise" when starting up and lasts for about 5-10 minutes."
gary S.
martinsville, new jersey
"The person who came noticed that the mixing valve was for an older model. He thought replacing it might fix our problem and it did."
carolyn C.
somerville, new jersey
james T.
flemington, new jersey
ms. jochem J.
flemington, new jersey
mr kientzler K.
raritan, new jersey
"Very thorough and also explained forth-coming issues"
michael T.
bridgewater, new jersey
"Quick response to service request, timely service, good work done"
robert D.
warren, new jersey
"On time, on budget, polite, seemed very capable, explained things to me, neat, ..."
john a.
stewartsville, new jersey
"he was on time, and knew what needed to be done"
peter B.
somerset, new jersey
steven B.
belle meade, new jersey
joseph S.
whitehouse station, new jersey
alan S.
hillsboro, new jersey
"Tyler was very helpful in explaining every step in our gas furnace tune up. He went out of his way to make sure I understood everything. He was respectful and professional."
dolores S.
clinton, new jersey
joanne S.
neshanic station, new jersey
michael C.
manville, new jersey
ed T.
bridgewater, new jersey
"The techs a cap to the outside air intake that should have been included in my August 2020 installation of both heating and AC system. Also they connected the humidifier which was not properly done in August."
shawen I.
hillsborough, new jersey
"From the first phone call to the completion of the service, Fras Air representatives were pleasant, punctured, and able to provide service within hours of the request. I am very pleased with the services I have received."
sue R.
hillsborough, new jersey
"Very through and extra effort."
kevin M.
lebanon, new jersey
"Sean is very knowledgeable and personable. Solved our problem fast!"
beth C.
bridgewater, new jersey
roby M.
bedminister, new jersey
"When Johnny came out to check the problem. he explained what needs to be done in a very detailed manner that i can easily understand. He was very knowledgeable. the job was done very well. clean and efficiently. also, i find the price was fair"
francis C.
warren, new jersey
brendan M.
mendham, new jersey
dale T.
hillsborough, new jersey
"he explained everything and was very efficient"
m V.
somerset, new jersey
"Very professional. Explained everything in detail"
robert A.
branchburg, new jersey
"Technician very thorough, professional and friendly"
matt E.
flemington, new jersey
"Everything that frasair did in my house was done incorrectly and need to be done multiple times to correct it. It cost me days off from work for youe company to fix it and it cost me a lot of money on my utility bills. Worst of all after i went through an absolute nightmare, the manager was unaware of everything that happened, and as of right now has made no attempt to compensate me for the companies repeated failure to do their jobs correctly."
lisa O.
whitehouse station, new jersey
"On time, very careful, very polite Answered all my questions."
bob N.
middlesex, new jersey
"Technician was prompt and courteous."
jim K.
bridgewater, new jersey
"Before he got started, Adam explained what he was going to do in excellent detail."
ed L.
flemington, new jersey
"prompt and courteous service tech"
mrs grubman-hyman G.
fanwood, new jersey
"He was pleasant and seemed knowledgeable. He could have cleaned up a little better."
derek L.
clinton, new jersey
"Your company incorrectly installed a sub-standard system. I've literally had the unit for only a couple of years and have had the need for repair at least every 4 months. Every time a technician puts a band aid on the issue and then something else goes wrong."
steven C.
hillsborough, new jersey
william R.
far hills, new jersey
"Excellent, he explained everything."
richard S.
somerset, new jersey
"He called ahead. Very nice ??"
john S.
randolph, new jersey
"Very prompt response for our service request, and extra effort to get a replacement part quickly and to provide service the same day the part arrived."
chris S.
middlesex, new jersey
john A.
neshanic sta., new jersey
ron R.
middlesex, new jersey
"Came on time. Did a clean job. Made sure to explain everything along the way."
james D.
whitehouse station, new jersey
tom M.
neshanic station, new jersey
"My issue was resolved very quickly by 2 very friendly staff members."
lynne G.
frankiln park, new jersey
"Excellent technician - thorough and explained everything, provided some good tips."
karen R.
somerset, new jersey
mona B.
flanders, new jersey
deborah capasso C.
somerset, new jersey
"Would have been higher, but we waited a whole day for someone to show up."
lena B.
martinsville, new jersey
inna Z.
hillsborough, new jersey
"This was a great experience! Chad T. was able to come out to our house only a few hours after the call was made. It took some time to figure out what was the issue with the furnace as it wasn't a simple fix. Chad was able to identify the problem, pick up the part that needed to be replaced and get our heat running before he left. He was extremely nice, explained what needed to be done and wore a mask :) We were very happy with everything and would recommend this company and especially Chad!"
andrea D.
bridgewater, new jersey
susan J.
branchburg, new jersey
"my furnace topped working after blizzard. It was freezing in my house. Firstly, Chad called to let me know I was third on his schedule. Then called to say he was on his way. He had to make multiple calls to locate the part that stopped working and went out of his way to get the part and return quickly. He was also very thorough respectful and helpful.."
mike M.
budd lake, new jersey
"Timely, courteous and knowledgeable."
tony P.
fanwood, new jersey
"When I had my tune-up in December the service man did not have a filter. He ordered one. When it came in Mike installed it."
steven P.
somerset, new jersey
"They know my system well."
leo-felix J.
hillsborough, new jersey
"Issue has not been resolved"
candace R.
martinsville, new jersey
"You did no service for me"
bill S.
hillsborough, new jersey
"Chad provided a courteous and professional service experience. After determining that the electric heat strips had never been programmed into the thermostat, Chad spent a good amount of time delving into the installation instructions, and despite not being able to reach the Carrier Help Desk successfully solved the programming issue and got my heating system back up and running at 100% on a very cold night,"
charles S.
flemington, new jersey
"Nice Job"
barbara M.
neshanic sta, new jersey
"Too much time before the part came"
michael L.
middlesex, new jersey
"You guys and the techs are great! Always appreciate the admin staff as well. Would have been a 10, but multiple trips had to be made because pilot wasn't tight (this was according to my tenant so maybe there are some inaccuracies in the translation). Also, appears there are limited techs with heat boilers knowledge...maybe some cross training would help? BUT, I love you guys and I would and do recommend the services you provide. Thank you & Merry Christmas."
ana L.
bridgewater, new jersey
"I had to make 2 appointments to get my annual service & filter change. The first tech said I should replace my burners and gave me a price. I later find out that the price he provided was for under warranty and not for my 12 yr old unit. The service in the last 2 years has been spotty at best."
kenneth F.
lebanon, new jersey