Fras-Air/General Service Experts Reviews

"Brian Piatkowski and Kerry Bruno were very professional, efficient and pleasant to deal with."

"Prompt service"

"Maintenance service was done shoddy, resulting in no a/c. Could not reach a live person on Friday evening but was placed in a telephone queue. Selected option for callback, never heard anything. Called 15+ hours later, got a person and was able to schedule a return service call."

"Everyone is always friendly and helpful. Technician is on time, explains what he did"

"Joseph was friendly but important he was informative."

"Chris was very friendly and explained things in an easy to understand way. My wife and I recently had a baby and he was very polite and courteous to that fact since she was the one home for the repair."

"Provided immediate expert service"

"All of the service techs have been very through and honest about how my heater and air conditioner are performing. I have been satisfied with the service performed."

"Consistent service. Prompt resolution of issues. Techs are professional and easy to deal with."

"We have received prompt service."

"Quick response and worked to completion"

"Been using them for over thirty years. They do good work, are on time and are competitively priced."

"All of our interactions with the employees from Fras-Air are fantastic. They are very knowledgeable, friendly, professional, patient and extremely helpful. They go above and beyond and always keep us informed as to what they are doing and how the equipment is working."

"They are always on time. Very kind and polite."

"All of the technicians are very professional. They are careful with the surroundings and very concerned about cleanliness. If service is required, they explain it very well using terms that I is a lay person can understand."

"Technician was prompt, knowledgable, respectful , neat and well prepared to repair my ac."

"Salvatore was professional, thorough, understanding, and spent time explaining any issues. I think he is an asset to your company and one of the best techs that has been out to my place, and I have been a customer since 2014. Give him a raise! His professional knowledge and demeanor are admirable!"

"I already did! Easily accommodates and very courteous."

"Gene fixed a problem after I had several technicians here who just created more products."

"Chris the Technician knows the job well and is knowledgeable in the type of water heater."

"Great service tech really did help definitely would recommend u guys to friends."

"Always do a good job."

"Service is always on time and technicians are polite and clean up as they go."

"The technicians are always on time and polite; they answer my questions and make suggestions where appropriate"

"Tech. performed his inspection of equip. throughly."

"Service was excellent; technician was professional, concerned in making everything was working correctly and responsive to my questions."

"good service"

"Excellent service as usual. Took time to look at everything. Perfect!!"

"Good customer relations on the phone, Scheduling apt, etc. Tech on time, called ahead. Explained everything. Very professional."

"We are so excited with this company excellence has remained consistent through out the years the 15yrs we have been using your company."

"very happy!"

"The team of Frank Meshach, Cedric, Juanand and Muhammend put me a ease and did an outstanding job of removing my old heating/cooling system and installing the new. Travis was the one to initially put me in touch with Don Flatt so this could all come about"

"Always great service and techs. Our service tech was super. Provided good advice and was just great to deal with A plus."

"I've been a long time customer with Fras-Air and have always been very satisfied with their staff and the services they perform for my Heating and Cooling systems"

"TECHNICIAN ARRIVED ON TIME. HE"

"reliable, reasonable prices"

"Excellent technician explained why my air has been a constant problem."

"Reliability and responsiveness"

"Excellent service, great value and pricing."

"Both agents were polite, informative, and seemed very capable"

"Very professional and offered helpful tips"

"Good service and punctual. Price of the filters fluctuate too much."

"Being able to let your branches run like a 'mom and pop' style business, as well as quality service places you far beyond other companies in the area."

"Always do a great job and everyone who comes to the house is always friendly yet professional."

"Helped with service even though I was out of town"

"I had such an amazing experience. I only wanted a service tune up but honestly received so much more. Kerry was such a huge help and me feel like part of the Fras-Air family. He took his time and checked everything thoroughly and tried ways to find ways to save us time and money. Most importantly he made us feel safe! Ivea so impressed I signed up to their monthly plan of service !"

"The technician was very friendly and was able to quickly identify the problem and clearly explain the solution. This is the same type of experience we have had with other people from Fras-Air in the past."

"Prompt service. Price fair. Technician prompt and friendly."

"Your courtesy and professionalism."

"Good service - dependable at a fair price."

"Think your service is very good, but the work wasn't done yet"

"In the mid 1970s I began my relationship with FrasAir, Commercial, lasting through 2014. At the same time with FrasAir, Residential, at 3 homes, to the present."

"Always professional, expedient and efficient services."

"I am extremely upset with all we have paid for an air conditioner that is 2 years old and now a defective part I am paying an additional 289 dollars. At this point I would never recommend Frasair."

"I had a new air conditioning unit and heating unit put in this past Nov. There were several things that needed a little tweeking. I called and within one day, I had a repair man here to fix everything."

"Service techs are always polite, professional and knowledgeable."

"After service person left AC did not work. Had to call for off hours service call but canceled after finding problem myself. Service man failed to properly install fuses"

"Technician was very nice and professional - and spent almost 2 hours here, but a/c was not fixed when he left. It did not respond when temperature was intentionally lowered on thermostat - and he said that was normal. He was here Thursday, May 26 and we are having the issues today, Monday, May 30."

"It was eraned."

"You do the job right"

"Technicians are professional and knowledgeable."

"reliable and dependable"

"Have been with you for almost 40 years and for 2 houses. Always get great service."

"Michael Christopher is a good young man. He takes the time to explain what he has done when he services my furnace and air conditoner."

"The technician timely arrived and completed the tune-up in a reasonable time and had the system running when he left for the day."

"Responsive & friendly, knowledgeable. However, I find it strange that Lennox no longer had parts for my 18+ yr. boiler. I hope that is not the case with my new boiler. Since this is the only box to add comments - I'm not pleased with the placement of the Temp./Pressure gauge."

"Extremely courteous technician."

"The valve installed is dripping. I called and. D dog got a return call."

"Have used Fras-Air for years - glad to recommend to friends and neighbors!"

"Polite and efficient."

"You should know that the reason for this service call was because the prior one was not performed correctly."

"Prompt courteous service. Knowledgeable."

"All went well."

"I did not see any problems. I have used your service for years."

"Very professional knowledge and curious"

"I called on Sunday and Jason Crubaugh from Fras Air was here the next day. I also was able to schedule it after I was done working, so I could be home when Fras Air arrived."

"Dealt with Fras-Air since we bought our house in 1990. The only time we had problems was when everything rebranded Service-Experts. Miss the "green trucks." Long established name with great reputation."

"Good,timely service"

"HIGHLY PROFESSIONAL"

"The lady who answered the phone was very nice and polite and friendly (Sandy?), and I was given an appointment promptly. JEAN LIMA was my technician - and he was excellent. Friendly, polite, considerate, and professional, and he completed the task in a timely manner. He called to say when he would arrive, he was prompt, and it was a great experience. I had written more my first time, but somehow my review never got submitted."

"Prompt reliable friendly service"

"Ivan was very courteous and professional"

"tech was very nice but did not check the freon pressure nor the natural gas pressure since the gas line was replaced and a new outside reg was put in . i can hear the freon going through the line set"

"He was knowledgeable and friendly and answered all of my questions."

"Technician changed air filter without asking first, than charged me $74 without telling me first."

"Nick went above & beyond"

"Technician was on time, courteous and highly professional"

"Called ahead. Arrived on time. Respectful of property. Answered all questions."

"Very professional, knowledgeable and explained things well."

"see rest of survey"

"Excellent customer service...technician extremely polite and knowledgeable."

"He took his time and paid attention to what he was doing. He fixed a noise problem that he found before I even mentioned it him. Very pleasant and not overly talkative."

"It wqs performed well in a timely manner."

"informative, good guys, helpful."

"Adam was great! Answered all our questions! ! When he was finished show us everything they did and how it worked !! Great job!!"

"The team was professional, efficient, and kind."

"Timely arrival and polite reps. Work was completed on time. They made a customer requested change re the location of one of the units However, we were not given instructions on the use of the internet capabilities of the thermostats or given the account info to enroll in the web site. Also, one of the AC units failed the next day requiring a call to service who responded quickly and fount a bare wile shorting out on the metal door."

"My problem was resolved and the technician went beyond to get the service call considered my summer maintenance to save me money!"

"Sean was very knowledgeable and informative"

"I will only have technician Chad service my furnace and air conditioning systems. The only reason why I did not give a rating of 10 is because the humidifier was not changed to the summer setting."

"called ahead with estimated arrival time; targeted the problem quickly for a quick fix then explained the part that needed to be replaced; very courteous and knowledgeable"

"Timeliness of technician, great manners, efficient."

"Very thorough cleaning of the coils"

"Called in advance, arrived exactly as scheduled. Cody was very professional, courteous and patient."

"Chris L is a fantastic technician. We always request him because he has helped us get through some tough times when we had issues. He takes his time and is very thorough in his approach. He also takes time to explain how your system is working and never rushes in his explanations. He is a huge asset to your company. Thanks, Chris L !!!"

"Tech arrived at specified appointment time. Called before he arrived to let me know he was on his way. Seemed to be well prepared. Was courteous and respectful, Cleaned up after he was done."

"Fast service"

"Joe and Jordan were so professional and arrived right on time. They were thorough in their work and explained each issue they repaired very clearly. They had my A/C up and running in no time at all. They are an absolute credit to your organization. I hope I get them back when I have my annual service in July!"

"I paid $200 for nothing."

"Technicians were pleasant, courteous, efficient, and answered/explained a few things I had questions on. Couldn't have been nicer."

"Tech was polite, thorough and professional"

"Efficient and polite!"

"Chris is a Service Expert"

"The technician was very thorough with his inspection. Answered all my questions. He was polite and professional."

"Technician quickly fixed problem with AC and explained what happened. He wore a mask and respectful at all times."

"Don & Travis provided excellent service."

"had to call back for a technician"

"Cody gave me excellent service on 5/11/2022. He was very thorough as he gave me my pre-paid maintenance on my air conditioner and furnace. I did not use the air conditioner until the next evening (5/12/2022). When I turned it on, the air conditioner outside did not turn on. The blower fan from the furnace was just blowing cool air. I tried turning it off and then on again to see if the air conditioner would start up. After I tried this and it still did not come on, I called Fras-Air for service. The woman was very polite and said she could get someone to come out that evening, or the next day. I chose for someone to come out as soon as possible. She said someone would call me back and arrange a time to come out. Since it was after 10:00 PM, I figured no one would be able to come out. I did receive a call from Will and when I asked him if I could do anything to make the air conditioner come on, he told me he could walk me through what I could do over the phone. Since my son lives with me, he and I went outside to the air conditioner and Will told us to open the equipment attached to the house, above the air conditioner. We did that and then he said that there would be a lever that was positioned where it had the "off" sign on top and the "on" sign on the bottom. The equipment he spoke of was at the off position. He said that the gentleman who had serviced it probably forgot to put it back on the on position. My son switched it to the on position, and the air conditioner started right up.. I could not have thanked Will enough for all his help. If he had come out to service the air conditioner, he lived about an hour away and this would only have taken a few minutes to fix, so I was so glad he had helped us over the phone. He said this happens occasionally when the gentlemen to the maintenance. I am sure it was a common mistake and it wasn't an emergency situation, but I was very happy that we were able to get it fixed that quickly. I always like the service I get from Fras-Air and will continue to use them. I truly think Will was a tremendous help and must be a very good employee. Thank you again, Will!"

"The technician is highly skilled, very knowledgeable and fair."

"Thorough and efficient. Very knowledgeable. My dog loved having them in the house!"

"A technician was sent to troubleshoot the problem in a very timely fashion. Followed by an accurate assessment of the solution to the problem."

"Easy to schedule. Technician (Ivan) very thorough, polite, and patient answering questions."

"I almost always get my April Air filter changed on my spring tune up service should always notify the Tech to have it on the truck."

"Ivan was on time and courteous. However, I had to make a service call due to some issues."

"Thorough inspection, cleaning and maintenance. The team member was courteous and professional."

"they were very polite & explained everything"

"AJ was very professional and through."

"They diagnosed and repaired the problem quickly."

"on time, very profession, courtesy, came during a down pour"

"Best team we ever had."

"The end result was better than we imagined"

"He took the time to listen to issues and has potentially found a solution to a very irritating long term issue. I still have to get a new part at the next scheduled service but it is a move in the right direction"

"Johnny is professional and knowledgeable. Im comfortable when hes in my home and know the job will get done right. He takes the time to explain what hes doing and checking for."

"Very professional."

"100"

"PROGESSIONAL, COURTEOUS AND PATIENT"

"Chad called me before coming with an ETA, explain what he was going to do, pointed out a pipe insulation problem, which I fixed, then explain what he had done & that the system checked out ok."

"Dave, Sean and Cody are the best!,"

"On time, efficient and well explained service."

"the guys who came to our house were great, very friendly and respectful."

"Got everything done quickly and completely"

"Superb service at great prices"

"John did a nice job and communicated well"

"Tech was attentive, courteous, explained what he did and the condition of the unit."

"Very professsional service"

"Everyone was professional and courteous"

"They were pleasant, listened to what we had to say, explained why we needed a replacement part, without pushing to sell."

"Showed up on time. Did a thorough inspection of the units. Provided some suggestions on how to improve efficiency and filtering"

"Procedures were explained to me before they were completed."

"Andrew was polite and informative."

"The gentleman was polite, kept me informed as to what he was doing & got the job done in a timely manner."

"Joe is very knowledgeable about my problem and corrected it immediately."

"Fast, efficient and courteous"

"Prompt, clean, pleasant, efficient, and informative."

"1) Sal and his assistant/trainee were very thorough in servicing my new AC system. 2) When very loud "clicking" began soon after they left, I became alarmed and called your office. I was quickly connected with Sal, who patiently and clearly explained that the new electrostatic filter was doing what it was intended to do and that the noise would taper as the cleaning proceeded. He was correct. Thank you!"

"Technician was very knowledgable and also very kind i would give a 10+++++"

"Excellent professional technician"

"very satisfied. John Carroll was very informative with his knowledge about what he was servicing. I am very happy with his helpfulness."

"Cody was great technician. Excellent customer service."

"Great service and great technicians"

"Very professional and resolved the problem."

"Nick was prompt, very knowledgeable, and took the time to explain details of what he did, and answered all of my questions."

"Nick was very responsive, informative and proficient. An excellent rep of your organization."

"Always get excellent service I can depend on."

"Answered all my questions"

"excellent plumber"

"Technician was very professional"

"Prompt courteous service"

"Furnace did not come on after air conditioner was inspected. Another technician came out and resolved the issue quickly"

"Will is very informative and accurate in his evaluations"

"The service man was great!"

"Fast, professional service that solved the problem."

"John was very thorough and detailed in his examination of the apparent electrical problem that caused the failure.He answered every question politely and in exact detail."

"Technicians called to advise they were on their way. They were very professional and pleasant and went above and beyond to complete the yearly maintenance. They answered all my questions and concerns."

"Jerry and his trainee provided great service, listened to my concerns and addressed them."

"The tech was very thorough in the exam of my system. He seemed to know every aspect of what to do. He was very efficient."

"The technician was very efficient and thorough in completing my AC service"

"I actually had two calls this week, one for a plumber (Jesse) and the other for our HVAC maintenance (Chris). Both were very courteous and knowledgeable."

"See my google review, Im pleased"

"He is aprofessional and did excellent work"

"Tech was timely, and quick to diagnose the problem and provide reasonable solutions."

"The technician explained everything."

"service tech was professional and efficient"

"Chris Lacosto is the best!"

"the ac works just fine"

"He was very thorough and explained everything"

"Great work... as always."

"Both technicians were courteous and took the time to answer all of my questions."

"The technician (Nick Durst) that came to check my air conditioner did a thorough and professional job. He foud that teh capacitor on the online unit needs tobe changed, and I believe someone is already scheduled to come out toreplace it,"

"very knowledgeable and detailed"

"helpful advice for us on A/C"

"The service your company has provided us over the years has always been more than excellent. Every technician that has done service for us has always been extremely professional and explained the service process in a way that was easy for us to understand."

"I have observed that your Spring maintenance doesnt include cleaning leaves out of the bottom of the unit. I had another company that did that before I bought my new unit. Should that be part of the service?"

"No communication between office and field, wasted time, price value, new thermostat not working with wifi, extra expense from moving thermostat"

"As usual, the technicians were polite, on time, and efficient."

"Salvatore was great it's so nice when you let a friendly guy in your house. I felt very comfortable and confident that he knew what he was doing"

"The over-all friendliness, patience and attentiveness to the service."

"Excellent technician. On time and personable."

"Will was professional and explained the process as he was performing the work. He checked and cleaned connections, replaced the filter, and confirmed that the ac unit was performing properly. He also informed me of the UV Clean Air system, which I will be installing upon his return."

"TECH'S ATTENTION TO DETAIL."

"The technician was fine...no complaints. The recurring problem relates to prep. for the biannual service. Almost every time, the correct filters are not brought for the service. Another visit as to be scheduled and filters need to be ordered. Changing filters is a key component for proper maintenance of a system. Fras Air installed all of our systems and has records of sizes of parts required. This added need for a return scheduled visit is annoying and inefficient."

"Great customer service and quick response."

"Technician was professional, helpful, knowledgeable and friendly."

"Quick, on-time, turned out the attic lights when finished, which i probably would have forgotten to do."

"Price for service done outrageous. I should have used someone local. I cancelled my HVAC maintenance contract based on this experience."

"Very Professional"

"Tech's are prompt, courteous, know their job and explain the process."

"Polite, knowledgeable, and considerate with respect to maintaining cleanliness in my home."

"Will War was very helpful and pleasant."

"Service!"

"The rep was very friendly, pleasant and professional"

"technician was clean, courteous, knowledgeable and proficient."

"technician checked all possibilities for leak"

"Technicians were very professional and friendly. They did a good job and were responsive to my questions and concerns."

"Gentleman was prompt, friendly and knowledgeable"

"Service man was very professional, courteous, answered all questions, wore coverings on his shoes when inside the house."

"Very polite very skilled"

"Prompt service fixed problem made adjustments to system very neat"

"Service tech (Jay?) was very thorough, explained what his service routine was and answered my questions about the service and my home system. He called before arrival to give an eta (very appreciated). Jay was also very respectful in using his mask and booties while inside the house. The scheduler was very courteous, but improvement can always be in narrowing the service window. Overall I've had food experience with FrazAir so far, but hold final evaluation for a full year of the service agreement. In terms of value, the service contract is competitive, but the previous plumbing services I ordered and paid for were on the high-end of cost for relatively non-technical / low-tech services (low competitiveness), particularly considering pricing was "member," discounted pricing. This member discount was one of the main reasons I purchased the service program."

"Tech called to let me know when he would arrive. He did a thorough job checking out the heating/cooling system. Conducted himself with a professional attitude and friendly demeanor."

"Tech did a very nice job"

"Both Will and Lee were excellent - your best! We ended up buying a new furnace and AC that were installed yesterday, April 8, 2002, by Juan T, Jorge V, and Mohamed Yumas. They were also really excellent, and gave top service."

"Technician Stanley identify the problem and replaced the old flapper with a new one."

"good work"

"Because the tech arrived earlier than the window wed been given and within a short time, had the problem fixed."

"The techs did a great job, the only issue is we now have low hot water pressure"

"Fast, friendly, efficient and did a great job!"

"Knowledgeable, respectful technician"

"The person did a great job"

"He came early, did a great job, was very helpful, polite, and efficient."

"Jay was pleasant and explained a few questions I had"

"From start to finish we were very pleased with Fras-Air Service Spring tune up visit."