Fras-Air/General Service Experts Reviews

"Technician quickly diagnosed the issue and provided solution."

"Ahmed is respectful to Co vid regulations and very helpful to show me how to operate my Nest thermostat"

"Pleasant young man who worked quietly and efficiently and did job. Then he explained what he did."

"Joe was great, and was very helpful!"

"Sean is very thorough, competent, courteous and left the place as clean afterward as when he arrived"

"Nice guy, was unfamiliar with our steam system"

"Friendly, professional and clean"

"4 years in a row now that you bring the wrong filter - multiple times each year - even though I call up and remind you that we've had this problem before"

"Quick answer."

"Friendly and knowledgeable tech. Chris."

"I am still waiting for the estimate that Marico said was going to be emailed to me. I have only received a customer satisfaction survey and a receipt for the service call. I have no idea the brand, warranty, or any other information regarding the hwh. He may have told me in person, but that is just not enough. I don't remember what he told me and I would like it in writing so that I can compare prices."

"Professional and comprehensive service Of all the Techs over the years I found Nick to be the the most competent and thorough Dont lose him ."

"Ryan was very thorough and went beyond..He had the air filter which he replaced but did not have humidifier filter. Told us he had used the last one at a previous customer. He said he would call a supplier since Fras Air was out of stock. He managed to get one and returned in about a half hour to replace. Thank you Ryan for outstanding customer service. Very much appreciated."

"The service technician (Ahmed) was great. Arrived on time, was very friendly and completed the work we requested."

"In all my years as a customer I am amazed at the quality of the technicians from your company. Across the many years, EVERY SINGLE TECH has been polite, courteous, and competent."

"William was very professional, courteous, and neat."

"Professional. Courteous. Explained things."

"Polite helpful gentleman"

"Both agents were very informative and helpful. Very quick to the point."

"He was very polite, answered my questions when I ask Did not leave a mess."

"Missed appoint"

"Both John and Joe were very thorough and professional. They did not try to pressure me into anything I dont need immediately."

"The technician was extremely thorough"

"Travis is a knowledgeable and competent technician and I feel confident about him servicing my heating and humidifier equipment."

"We called on Tuesday evening and the technician called back immediately and was there around 9:30 the next morning."

"Technician was very efficient and informative about what he was doing installing a Pure Air filter on our existing system."

"I was so impressed with Mike on every level, both professionally and personally. He has a love and dedication for his work. He should be the model for Frase/Air Service training. I would like to see Mike speaking with high school school students about the positive choice of Vocational education which the country so badly needs! His demeanor and command of the Engjish language is exceptional!"

"The technician analyzed the problem and set out to correct the problem."

"William was extremely knowledgeable and helpful"

"He was very kind and explained everything to me"

"Service was great and the tech explained everything clearly to me."

"I had an excellent Technician who was prompt, skilled and courteous"

"Nick & Josh were very professional and thorough and answered any questions I had"

"Will was awesome, he explained everything and was very professional."

"professional, on time and respectful"

"the company and technician showed us the greatest consideration and addresses all of our concerns"

"The water heater installed by Fras did not work until 3 service calls."

"Prompt, friendly service."

"Very professional and prompt"

"Joe was professional and did a great job."

"Joe is AWESOME! He explained everything to me me and taught me how to take care of my appliances. He was kind, smart and thorough."

"Service good and polite, but leak not found."

"Initial assessment was done quickly; replacement part was ordered and installed within 2 days."

"Ahmed was very professional and he did all that was needed to get me up and running on the same day. The Sales person who gave the offer for the appointment was also very helpful."

"The serviceman was excellent, considerate, and very professional. Just great. Cleared up what the problem was. More of a suggestion on what equipment would best fit correcting the situation would have been the cherry on the Sunday."

"Speed of service and friendly technician"

"Chad was very thourough, neat, and competant."

"Polite. Explained all to me. Moved furniture which was in way of pull down stairs, back in place."

"Everything was done in a timely fashion."

"quick, efficient, knowledgeable service!"

"No one ever should up."

"Overall good work, cleaned up nicely."

"Michael was very professional And courteous."

"Price for changing the wax seal under a toilet seat at $325? I did not even get a receipt despite requesting"

"exceptional service, customer friendly and really accommodated us when we had no air"

"Very knowledgeable & answered all my questions."

"Jason arrived as scheduled (calling ahead of time) and completed the work as promised, left NO MESS!"

"The job is still not complete; a change of filter is required. I feel the technician should have anticipated this possibility and had the needed filter on hand for installation. He did explain that the change is needed, and was very good about ensuring my system is OK until the filter can be installed."

"Competence, knowledgeble"

"Josh was extremely knowledgeable a d a great personality."

"Service was fast and professional."

"Diagnosed the problem, repair was described and based on that seemed to be a fair assessment, nothing suggested beyond what was needed"

"Ridiculously expensive"

"The issue that this team told me would cost me thousands of dollars to fix, was fixed the next day for 60 bucks by another specialist. And now I have AC on a really hot day. Im really disappointed. Fras-air is way too expensive and is only interested in money, not in a customer - from what I have seen"

"on time"

"Was advised that ducts where building up condensation becuase of temp change. Suggestion was to get humidifier and wrap duct work with insulation. I asked for a estimate to wrap duct work still have not recieved same even after followup witha a phone call."

"The technician was very polite, knowledgeable and skilled."

"Stan arrived on schedule, and was very polite and informative."

"Tech called when he was 20 minutes away Explained everything clearly. The CSR only gave the trip charge not the diagnostic fee. Which was an unexpected charge. Thats why I gave a 4 she was nice and pleasant to deal with but they need to be more clear on costs up front thats my only complaint"

"Answered all questions in a very professional and intellectual manner"

"Was very please d on both visits - 2 different Techs."

"Chad is respectable and professional"

"William quickly diagnosed the problem and fixed it"

"Punctual knowledgeable friendly wore a mask"

"He was very informative. Didn't rush."

"Technician was very nice."

"Very professional .. stayed until the job was completed.. very pleasant ."

"He was a few minutes late but once there fixed the problem and explained everything I asked."

"Service technician Nick came in did an excellent job, very polite and courteous. The screen measurements were a little bit off but he still managed to fix the vent perfectly in the space."

"Gave me the wrong furnace filter. Never returned my call to replace it."

"Tyler was on-time, knowledgeable, and was very safe about keeping his mask on"

"Our AC is only four years old, after being installed by Fras-Air. This is the second central AC/heating unit we have installed with the company (have been with you since 2001). We were pleased with the timely service and accommodation to our changing schedule (lost power for 6 days)."

"Michael is kind, friendly, knowledgeable, efficient, and an asset to your team. He thoroughly explained the defect in our A/C system and provided several options for repair. I couldn't be happier with his work!!"

"on time, on price"

"The price is still in expensive side."

"The outside temperature reading has never worked since installation (over a month ago). We have had two attempts for techs to fix it. The first time we were told to let it run/cyvv CB le for a while and maybe it will show up. This last time, two techs went over the unit settings with no resolution and it was determined they needed to call Lennox so left because they were not open for 20-30 mins. We were told we would receive a call back from the tech once they finished the call with Lennox. We never received that call. Everyone has been very pleasant and well intended, however follow through has been pretty poor after purchase and installation of the unit/items."

"Joe replaced the capacitor, and answered all my questions, I felt reassured my system was running correctly."

"Thorough, informative, and helpful. Followed COVID guidelines"

"J oe Howarth is a person of his word. He told us he would bring window A/C to keep us comfortable before installation of our new unit.He brought them that day.He also said he would visit during the installation of the new unit he did.Thanks Joe not many left of your kind.Your word is your bond.Great service."

"Its been over 2 weeks and I havent gotten a quote."

"This was a Planned Service visit to have this residential air conditioning system checked out. The system was functioning properly PRIOR to the technician's visit. The system was NOT functioning properly AFTER the technician's visit. A visit by a second technician was required to get the system to function properly again."

"Ryan Was Very Thorough With His Estimate On Replacing Furnace And Central Air. Other Ryan Did A Complete Check On AC Unit."

"I requested air conditioning and furnace tune up. The guy came and told me my furnace was 29 y o and dangerous to operate. He recommended replacement. He charged me $55 in addition to the $89 for the air conditioning tune up just for taking a look at it. After he left, I went and looked at the furnace. It clearly says it was manufactured in 2009! I called another company, their technician tuned up the furnace and everything was fine. Waste of money! I would not recommend Fras-air to anyone!"

"We tried to get someone in the evening when the problem occurred, but no one was available, so we didn't get help until the next morning."

"Ryan answered my questions and performed maintenance providing stellar service! Id like him to return for winter maintenance. Thank you, Ryan! -Frances"

"Very knowledgeable tech"

"Very satisfied with Ryan's knowledge and explanation of equipment I would need to satisfy repair. He was much more professional than a competing company I had in a day before to quote the job whose sales rep showed up without a mask & simply shrugged his shoulders when I said to him I take my family's safety more serious than most since my wife has pre-existing conditions that could complicate matters if she is exposed to virus. So, I was happy to see that the techncians & Ryan provided assurances regarding this even though I know it's not easy given that it's a hot job for employees to do. Frank was great when the job was done, very professional and I could see the quality of the work when complete. He definitely takes pride in his work and it shows."

"Will is great and efficient"

"Prompt response"

"Third technician was supposed to have come today between 1pm and 4 pm. It is 5:05pm. Not only he has not showed up but no one has even called to explain."

"The service was excellent. The technician was very cooperative and helpful in helping to understand what was done."

"The Technician's professionalism knowledge and efficiency."

"Very polite rep."

"Appointment scheduled online, but no one confirmed the appointment window requested. First indication was a tech stating he would be there in 10 minutes. No indication of any pricing was suggested until after the technition was 100% done with job. I thought $460 for 3 hrs of "service" with NO PARTS seemed an above avg hourly rate of ~ $150/hr."

"William responded on a Sunday morning and was able to restore our AC. He was great and very professional to work with. Keep up the good work!"

"my service man was knowledgeable and helpful. I liked him"

"By the way I made an appointment for them to complete the balance of the inspection yesterday. They were supposed to come between two and four today and nobody came. No problem just let me know and will get it done sometime in the future. Thank you"

"Very prompt. fixed the problem quickly and explained what had happened."

"Professional, courteous, cleaned up after installation."

"The tech was very nice and helpful and fixed the issue"

"Everything was handled professionally from start to finish"

"Talk to long to order parts"

"The problem of the apparatus making noise was not rectified"

"Joe was professional, courteous and knew what he was doing."

"The tech was thorough. He provided me with a price on a water heater there was high."

"Tech just tested the electrical functions and not the pressure in the lines."

"Came out very quickly and did a comprehensive good job"

"Steve was thorough as he spent the time to investigate my leak. He was able to initiate restoration services for me, which was so helpful."

"Technician was efficient, respectful of home, responsive to all concerns."

"They were both very capable technicians. Knowledgeable concerning the product, courteous and friendly."

"Larry was prompt, courteous and knowledgable in the service he provided."

"efficient and kind - didn't try to sell me extra stuff."

"came out same day and resolved the problem"

"Knowledgable and courteous agent"

"He resolved the problem for me and was able to keep the air conditioning functioning for me which I need for my health. There is still a small leak around the pipe for the drainage which is leaking on the floor. I believe that should be sealed."

"Technician very honest and knowable about what he was doing"

"Having to troubleshoot an issue back at my house in NJ while on a trip to California is no easy task. From the customer service rep on the phone to the technicians that went to my house I could not be more impressed. Everyone kept me informed on the phone and I felt as though everything was handled. I returned just in time for the install team lead by Matt. They were prompt, professional, courteous and provided a full debrief as to their work. They did an amazing job. I will be happy to recommend Fras-Air to my friends and family and will be utilizing your services for our furnace and AC system going forward."

"It was 93 degrees outside and my thermostat was not working.. This is a completely new unit installed in February of 2020. Within one hour of my call a technician was at the house, assessed the problem, fixed it and I had air conditioning again. Fras-Air provided excellent service in a very short time. Thank you."

"I've been doing business with them for almost 30 years. I am as impressed with their service, professionalism and integrity today as I was the first time I dealt with them. They stand behind their work and equipment. Had a problem with a HWH from five years ago and they went above and beyond to make it right. Steve and Marico's service and work were a testament to the quality and craftsmanship of the job they do. You would be hard pressed to find a better organization to satisfy your heating/cooling and plumbing needs."

"Steve is the best!"

"My brand new ac had issues 3 days after installation, costed me a day off from work because you guys couldn't keep the appointment, and the work took twice as long as originally quoted, and you intalled parts i didnt need because the sales person didn't know what the code was. Also after fixing the initial problem, the tech found more things that needed to be replaced and so im waiting for the techs to come out again."

"The service expert was clean, knowledgeable, and professional.And, he did a great job!!,"

"System was working when he left."

"Ahmed always does a great job."

"Great same day service."

"Salesman was here 7/8 to give me a quote for a new hot water heater. He gave me a printed sheet of paper from a catalog with pricing. Since last summer, Fras Air installed a new furnace and central air conditioning Lennox system at a cost of approximately $15,000, I asked if he could speak to management about a favorable price adjustment. He suggested that he go back to discuss an alternative price. One month later I have heard NOTHING so I assume Fras Air is not interested in this job. Since I have been using your company for the three years in my home and a major investment (which I am pleased with), I am disappointed in the way your company approached this price estimate. I guess I will have to speak to other contractors for an estimate."

"Satisfied with install, not satisfied with notification of the cost. I was quoted $189 and not told until it was completed that the cost more than doubled to $404.09!!!"

"Bob and Joe were both very professional and very concerned about our issues. Joe was very thorough in his work."

"In both maintenance visits this year (Javier and Joe) the technicians were knowledgeable, professional and courteous. They took the time to explain the issues and solutions."

"On time, courteous, explained and fixed problem."

"- Prompt (this time; this appt was a reschedule because the svc person did not arrive during the scheduled time slot for original appt- I waited 6 hours) - courteous -explained issues fully"

"They were respectful of our property and helped us figure out the best solution. They installed the faucet as agreed and ran through how to maintain it during the winter."

"good listener / skilled at diagnosing the problem / had the needed part on his truck / took time to explain the problem / all solved in < 30 min"

"Because it took many weeks before issue was resolved."

"Tech was professional. Called to let us know when he would arrive. Wore protective mask and booties. Explained what he did and what he found."

"Knowledgeable and friendly."

"Very professional and helpful."

"Courteous, knowledgeable and quickly found the problem and solved."

"Tech was knowledgeable and friendly."

"Service was great tech was on time"

"Joe was very straight forward and listened to my concerns. His work was clean and efficient."

"Since I have a plan, I didn't need to pay for a service call. Marico called and alerted me to his arrival in 15 min. When he arrived he was pleasant, respectful and educational - showing me how my outdoor water faucet pipe was clogged with mineral deposits impeding water flow which necessitated a replacement."

"Quick, honest and knowledgeable"

"Travis was courteous, knowledgeable, and very helpful."

"Efficient, pleasant explain problem."

"He was very clear in his answers to my questions and made sure that I was okay before he proceeded"

"Technician was very efficient"

"Everyone was professional and friendly"

"perfect service,"

"Tyler noticed that the previous tech had broken a piece of the comb for my air filter. He said he will order it and come back to install."

"Jason... arrived on time. Easy going manner and was patient in answering all my questions. It was refreshing to have a real mechanic/craftsman tech vs a tech salesman visit my home."

"Very friendly, professional, and were a pleasure to deal with."

"Technician took time to explain everything."

"Excellent work. The technician was professional, knowledgeable, and demonstrated high degree of commitment to his work."

"Very polite and efficient."

"Ryan was polite, professional, and efficient. He explained what he was doing and why he made the recommendations he did."

"William did a very good job of explaining what he was doing and what he was looking for. The only thing I have not received email to the work that was done. He told me you guys are on a new system so I understand. When ever you have it please email to tparker2468@yahoo.com."

"Best AC technician we have had. He is thorough and thoughtful. Explained what he was doing. Would request him in the future."

"Setting up the appointment was easy. Tech that came to house was on time, polite and professional."

"The guys were great. Very professional and kept me in the loop during the whole process"

"Nicholas the tech was OK, only checked outside - not the air handler in our attic. We previously had a technician out the last week and there was "sludge" in the condenser line in the attic. The house has issues getting cool on the first floor and we feel like since the beginning of work with Fras Air we were price gauged, overpaid, they lack the understanding of high velocity systems and are not informative to think of better solutions and recommendations when installing. In fact, many of the ideas for changes came from US, the homeowner - and we are not in the HVAC business. We came home with a newborn son in June 2018 to a broker AC unit. We called them for an estimate and were quoted $14,000 to add a new compressor, new air handler and add some ductwork. We asked if it would make sense to put the air handler in the basement versus attic, but they said no - even more expensive to do that work. We have subsequently received quotes of 6-8k from two separate companies to install a new system in our unfinished basement with the same compressor, new air handler and new ductwork and new floor vents in our home. This would be easier to access and more efficient than the high velocity system. Furthermore, when getting the system, they only used the same vents, same return. They had to come back many times to figure out the issues, as we were not cooling the house. After many visits (fi you checked the logs - you would see about 20 visits per year for the past few years) we came up with solutions to help the air flow and efficiency - not the experienced tech. We suggested moving the main return, adding vents (as there were not enough for the size of the compressor - easily looked up on a spacepak chart and verified by an outside local HVAC company), adding more returns (also our suggestion). Implementing our recommendations based on common sense has proved helpful, but it is unnerving when the experts had no solutions in mind. We have spent countless hours, wasted time, energy, on this process, days off from work, lost money to get this working and it still doesn't! We would like to have a new air handler and ductwork installed in the basement and use the same compressor. It is the only right solution, and we feel like we have paid for it already to occur. Otherwise it will be continuous service trips multiple times per year, year over year. Which we believe to be more costly to you in the long term."

"All your techs have been good but Chad is in a class of his own. He is so dedicated, thorough and loves his job! Just excellent! I wish I could give higher than 10!"

"Tech was very knowledgeable and helpful."

"Chad came at 11:30 PM to make sure we had AC"

"Very professional and cleaned up after himself."

"He was competent & knowledgeable!"

"he was respectfuland well mannered . Knew his job"

"on time and very professional"

"I only want Chad to service my air conditioner and heating systems. He is very professional and courteous."

"Came on day promised. A bit late, but no problem."

"The technician was knowledgeable, thorough and courteous."

"Ryan was informative about our request on what it would take to install a UV light on our system."

"Very personable and diligent"

"I am absolutely horrified that Fras Air would send out an additional customer service representative to the home of elderly people during a pandemic. If either of us becomes ill as a result of this carelessness you will be held accountable. Really a stupid time to be sending additional people out (besides the technician) who could expose us to this deadly virus. We have not had anyone in our home in 4 months and you send someone here to visit?? Crazy. Bad Business. Lack of care for the wellbeing of your customers."

"Very professional and knowledgeable"

"Knowledgeable tech. Friendly and efficient."

"I feel I wasted $130 on a service call for AC repair. First they show up over an hour late. The technician first tells me the capacitor is bad, then decided the motor was faulty. However, while trying to check the motor he mistakenly blew out the circuit board. So he tries to give me a bill for the motor and the circuit board which he damaged. I escalated to a manager and he instructed the tech to investigate further. After 2 more hours the tech tells me another diagnosis. I do not trust anything they tell me now and after $130 my AC is is worse condition than before they came."

"After air conditioner was installed within five days I have no AIr for 4 different times I had to put in a service call"

"tech was timely for appointment and made repair quickly and with minimal disruption"

"he was pleasant, and did everything he could to solve the problem."

"Technician was friendly and went right to work. Everything taken care of quickly and efficiently."

"explained everything in detail"

"Chad reviewed the results of his inspection with me. Made recommendation no other tech ever had."

"Very friendly and worked quickly and explained what he was doing."

"Prompt service, courteous technician, promptly diagnosed problem and replaced faulty part"

"I tried using this company well over a year ago, and you never showed up for 2 days straight, I had to call another company. Now I receive a survey on the same house that I sold! Sadly, I am now dealing with you again, as a renter, 3 technicians, 3 completely different diagnosis, yet STILL waiting for service! You cant even update your records?"

"Super quick service. Amazing customer service. Knowledgeable technician."

"Tyler called 30 minutes before his arrival to alert me as to when to expect him. While here, he was very polite and asked about the locations of the inside system, the outside unit and the thermostat to minimize his interactions with me and my schedule. He kept me informed throughout the service as to what he was doing and what his findings were."

"The tech Ryan was efficient and made sure to explain what he was doing and why"

"You were able to get me help on the same day!"

"He explained what he was going to do, and was very quick"

"Our technician Chad is very knowledgeable and always get the job done in a timely manner. I recommend if you need any type of service ask for Chad he is amazing."

"Polite, courteous and explained everything."

"Fras-Air has always been willing to accommodate with any issues regardless of time of day. Technicians have been responsible, respectful, and will explain procedures to the customer."

"Technician was an hour and half late , he should have called to let me know the situation. Today the thermostat is giving a code error, waiting now for technician to come."

"Ryan was professional and repaired my AC equipment... And it's working better than ever"

"He was every informative and clean"

"Very professional technician."

"he was very thorough"

"Ryan was punctual, friendly and went about his job efficiently."

"One of my four HVAC units was not working after the scheduled maintenance was performed by your technician on 7/7/2020. After investigating, I discovered your technician had failed to reinstall the access door to the air handler after service was completed (which rendered my A/C inoperable on an 87 degree day). When I spoke with the technician that evening, he claimed the unit was operable when he left (which it couldn't have been without the access door reinstalled properly). This makes the third straight service from your company at one of my properties where I've had to deal with HVAC system damage or failures due to your technician's actions."

"On time and courteous."

"Nick was courteous polite, thorough and very professional. At every step, he described in detail the work he did. Explain to me the retail receipt that I received as well for the completion of the work"

"Steven was excellent and had a great attitude for his work. Very impressed with his work."

"Fras-Air has been very professional & in satisfied with their service. Lauren from customer service was very helpful & made sure my recent experience was better than the previous one."

"John is very experienced and friendly. He was able to quickly identify the problem and fix it."

"Outstanding service"

"Everyone at Fras-Air has always been very professional"

"Sean knew his stuff and was easy to work with"

"Everyone was thorough. Safety concerns and cleanliness were prioritized. Great personalities and able to work together as a team. No one said, you do it, I'm busy."

"The technician was very nice and explained everything he did thoroughly."

"Technician wore mask, was very courteous and on time for the appointment"

"He was very efficient professional answered all my questions"

"Young gentleman is polite and hard working person. He explains everything about my air conditioning situation!"

"People who scheduled took care of my scheduling after some confusion the corrected the problem and made sure I wad scheduled as a priority"

"Waited the first day and no one showed up. Called and was told he would be here in the afternoon. Received a call at the arrival time that he would not be here. Ordered 2 # 413 filters, he did not have them."

"Nicholas was great but this was the second visit, the first time they didn't bring filters, This visit he was given only one filter when I needed two, So now they have to come back a third time."

"Michael was professional, efficient and made sure the job was complete before leaving. The office representative was courtesy and handled our problem quickly."

"WAS VERY HONEST IN WHAT WE NEEDED!!"

"The techs were very helpful and honest!!!"

"Satisfied with service"

"came as scheduled. Called in advance."

"Travis informed me at the time of service can't come into the house for service, Although I had no real problem with that I feel that I should have been informed of it at the time I made the appointment for the AC. I had to empty a closet to get at the inside equipment, Extra work I don't need."

"Part replaced was very very expensive. ($189 changed for me). It is available online for $17. Why it was so expensive for me??Issue was same before I called first time. It was resolved at that time, but same issue came back in 5 days and now I had to replace the part and again also pay for visit also."

"All good"

"Even though, at the end of the installation, the new $20,000 top of the line unit didn't work the effort that your company showed to correct the problem was exactly appropriate and appreciated."

"Thoughtful and professional service. Helped resolve issue with capacitor."

"The job was done quickly and precisely. Also, the plumber explained what he would he doing before stating the job."

"very pleasant technician.... kept me informed that he was running late"

"Very pleased with the knowledge and thorough examination of our A/C system"

"Ryan arrived on time and introduced himself. He asked great questions of me to ensure he had all information needed to provide solutions for my issue, which is replacement of my current Central AC and Furnace. He also raised an issue of my current hot water heater as it is not vented properly and is 13 years old. At first, I thought this was an "upsell", and it very well could have been, but after additional thought, it made sense to replace it as it is in the same spot as my AC and Furnace. Having everything replaced at once with high quality systems makes great sense. When comparing what I've purchased, perhaps I could have received a lesser price elsewhere; however, my interaction with Fras-Air has been exemplary to date. Additional comments are pending as my install is scheduled for this upcoming week."

"Michael took the time necessary to trouble shoot our problem and was thorough in his search. Found multiple leaks in our 3 year old system."

"Sunday, at noon, I called. I needed service as I had no AC and it was very hot. I was told a technician would come but no time could be given. I called at 4 and was told he would be there. At 5 I got a call that no one would be able to come. Monday a technician came and I was very satisfied with him but Sunday night my house temp was in the high 80's. I'm old, live alone, and this was very uncomfortable. I've been a customer for about 35 years."

"He was very knowledgeable and very friendly even helped out with a couple small air conditioners to hook up till project was complete"

"Although service was done properly, leaf debris was not blown out of the outside fan unit which has always been done in past service calls."

"They were able to send someone to repair our A/C the same day. The technician was quick and explained what he did. The price was reasonable."

"Technician explained everything he was doing"

"Met expectations and explained everything clearly"

"first time a tech lower the speed of the blower fan thereby making it quieter"

"Tyler did a thorough check and left the area clean. He is very courteous too."

"Nick, the technician, was very polite. The visit took just over 1/2 hr which seemed quicker than most."

"John arrived promptly, performed AC maintenance, and explained everything."

"Representative was helpful and knowledgeable."

"Our technician Michael Christopher was the best. He was totally thorough and asked us if we had any questions. He was the best technician you have sent. He arrived well past the time frame and he understood my frustration. He told me he got it! A true gentleman."

"Service Tech was informative"

"The effort and professionalism to resolve my problem was paramount and would have rated a 10 if problem is fully resolved, which time will tell in the Fall."

"Michael did a great job. However, I am concerned that one of the reasons that the a/c was not working properly is that the previous tech left the disconnect for the compressor in the OFF condition. That was the major cause for the a/c not working. Why am I paying to have an error by your tech fixed? I am OK with the charges for the work that Michael did, but am disconcerted by a service charge to fix your problem."

"There was an issue with the output numbers and the technician took the time to thoroughly investigate the issue."

"You do your job very well"

"Chris was very helpful & informative."

"He was quick to realize what the issue was....also so was your other technician in May on the leveling out of the fan blade on the AC outside unit."

"1) The technician who diagnosed the two issues and was explicitly requested and scheduled for this visit was reassigned without informing us. 2) the tech who arrived had the wrong part for one problem and had no parts for the other problem, so he left after ten minutes. Weve rescheduled...again"

"prompt, fast, thorough...."

"Ray was very professional. Answered all of my questions. Very pleasant disposition."

"Patient, careful, knowledgeable; felt they respected my home as if it were their own."

"Very informative and helpful"

"The technician spent about 15 minutes tuning up my AC then sat in the vehicle for at least an additional 10 minutes looking at his phone, prompting me to call him. He didn't answer so I left a message asking him what. was going on."

"You guys are thorough and honest."

"Very informative and helpful."

"contactless provision of services"

"Ryan was early. He explained. & sowed me very clearly lwhat the root of the problem of water leakage from the condenser - the pan had a dent in the center. He spoke 2 "management", telling me I would b called ab the pan & its replacement. The unit is an a yr. old."

"Very professional and explain what he did"

"On time; called ahead; courteous and informative."

"Dave knew what needed to be done and did it perfectly!"

"Strike 1 - I was given a scheduled time range of 11a-2p. & I received a call at approximately 230p-240p saying the tech was running late. Strike 2 - the tech reached my home close to 4p. After finding the problem, it was too late to order the part needed. Strike 3 - received a call on Monday stating that the part was being ordered, but wouldn't arrive until Friday & depending on arrival time i may not have it installed until Monday 6/22."

"Solved the problem. Plus he wore a mask which is important to me. However, I wish he had enough copper pipe to replace the section, instead of just resoldering the joint to ensure no other leaks."

"Will was very professional. He was familiar with our high efficiency model."

"John was very friendly, courteous, professional and knowledgeable."