Fras-Air/General Service Experts Heating & Air Conditioning Reviews

"Thorough check of heating system"

"On time, courteous, competent tech and customer rep."

"Very professional and knowledgeable"

"Nick and the person with him did a great job with the dryer vent; explained what they were going to do, showed me what they did, and totally cleaned up what they found in the vent(s)."

"Were quite thorough, and professional."

"Ryan was the best service tec. He was very thorough and reviewed all elements of the sevice"

"On time, courteous, knowledgeable."

"Ryan Spent all morning trying to diagnose why I was not receiving he on my second level. Then he spent a long time servicing my furnace and detecting problems I had no idea existed. He also showed me what I should be doing to keep the pump clear etc. I have never had such excellent service from Fras-Air or anywhere else."

"The techs were polite and efficient."

"Professional and thorough"

"He was polite, clean, thorough, very detailed shared what he was doing and why."

"Starting with Montana, she called me regarding a part to be replaced and made the appointment. Chad, our tech, was very knowledgeable and professional. I feel very comfortable with him addressing my problem !!! PS : I renewed my Platium Service for another year !!!"

"Came out on a Sunday when we were in a bad spot with a serious leak. Professional and courteous, outstanding service."

"Arrived promptly at scheduled time. Friendly, thorough service, explain everything he did and answered all my question."

"Ryan was extremely thorough and knowledgeable."

"Very thorough and offered money saving tips."

"Adam was very knowledgeable."

"They were all very efficient and friendly and helpful. I think I have mistaken the first evaluation with the ones that came the second day. Evaluation the same but name incorrect."

"Arrived on time, checked out and cleaned system. Courteous and neat."

"Information exchange, very neat and thorough, on time."

"Raymond called before he came/ gave me accurate arrival time and was highly professional and knowledgeable. Well done."

"Although Ryan was not able to arrive during the scheduled time slot, once he arrived I was very impressed by his expertise."

"Great service"

"Tech cleaned furnace and explained information on both the furnace and air system"

"Let me start by saying I almost never give a 10. John did an excellent job on the sales end and the four-man crew that installed the AC unit were efficient, courteous, and helpful."

"As relating to me as woman, Raymond treated me with respect."

"Spent the time needed to check all areas."

"He was efficient and courteous"

"He was prompt, efficient and helpful."

"Installation of 2 units of HVAC and water heater: Installation is excellent and cost is most competitive among 3 bids. Even I had an issue with wifi-thermostat and additional expansion tank for the heater requested by township inspection, all were resolved in satisfactory manners. Excellent work."

"Showed up on time. Explained everything."

"on time and completed work in a very efficient manner"

"On time, courteous, neat, friendly, efficient, knowledgeable"

"I only had an estimate done"

"1) A technician was at our house on a Saturday evening within 1/2 an hour to diagnose the problem 2) By following Monday, Ryan M gave us a proposal for the new furnace and A/C unit as well as arranged for delivery of 4 window units to get us through the hot August weather. Only reason for a 9 and not a 10 is that I believe that we paid a higher price even with all of the rebates. I realize that "you get what you pay for". Been using Fras-Air for 20+ years."

"Professional, knowledgable, cleaned up work area"

"Tech was very professional and knowledgeable. However the wait time for the needed part was quite long."

"On time, job done thoroughly. Pleasant."

"Steve and other person with him (sorry, I forgot his name) were extremely pleasant, helpful, knowledgeable, and easy to work with."

"Technicians left a fuse out of outside fan unit. I put back in. Also left attic stairs open"

"Great service Friendly and helpful tech"

"Chris showed up on time and did the replacement and repair needed. He also changed a humidifier filter which I requested."

"He did a good job..."

"checked everything imaginable"

"John checked one of the systems for leaks that had been uncovered by Ryan on a previous service call. Dye had been added and he did not find any leaks. But said to keep an eye on the system in case t acted up agian."

"Knowledgeable crew. Answered all questions asked."

"Very prompt and efficient service is"

"He's a very professional. finish everything thoroughly...nice young man ???"

"Service was fine - but a problem was found and Chad recommended a total system replacement. Since my system is only 9 yes old and he did not look at the heating portion I felt this was a ridiculous suggestion."

"Estimate was so high and inaccurate. They recommended rebuilding 2 of my toilets or actually replacing a toilet. After some research on YouTube I was able to resolve the issues with both toilets with two new parts totaling $14.98 from Home Depot. So disappointed in your plumbing services. Estimate to replace a faucet and remove a garbage disposal was $920 found a local plumber who did it for less than $300. So disappointed!"

"Much better this time . Part was ordered on time and installed. Tech was on time and fixed what needed fixing."

"The service tech did not conduct a through inspection of my unit."

"Chad was very professional and treated our house as if it were his own. He wore booties on his feet to prevent tracking in dirt and grime from the outside. He explained, in detail, all that he had done to check the air conditioning and condensing unit."

"It took 2 weeks to replace a defective thermostat. Would you be happy if it were your home that was without AC for that long for such a minor problem?"

"Explained everything, was quick and clean. Gave good advice."

"John & Adam were extremely professional. Upon visiting my home they answered all my questions and concerns. Frank the crew chief kept me informed over the two day project. He was very easy to work with."

"Answered all our questions and gave us the info we needed to make a decision."

"He was polite, punctual and thorough in his assessment. He explained options but was not overselling which I appreciated."

"Just very knowledgeable and pleasant to deal with."

"Raymond was prompt, polite and very efficient."

"Your tech (Julio) and his partner were very thorough with the inspection. They answered several of my questions in detail. Julio discovered a furnace part that needed cleaning that I did not even know existed, which he then cleaned."

"Because we had both furnaces replaced and after the team of 3 techs left, both units were not working within an hour. One not at all, and the other was blowing warm air. My experience after that on the phone trying to get someone out to fix the units was nothing short of total frustration and bitter disappointment. I assume it was a call center because I called three times and got three different operators. I asked for a manager to contact me, none did. I got a call from tech who said he would call right back and didn't for hours, long after the problems were finally repaired, and then only to say that he couldn't come. Finally, a tech showed up, but we werent told he was coming. He was excellent and fixed both of the issues in about an hour. The downstairs unit was a drip tray leveling issue that was wrong from the installation. The upstairs untit, Im still not sure what the issue was, but he fixed it. I spent over $9,000 to have these two units replaced. We have been Fraise Air customers since we built this house in 1999. I never got a call from a manger or the sales rep or the installation manager to apologize for the poor installation. Am I considering changing my Spring and Fall tune up services contract to another company, you bet I am. Other than the tech who finally came out to fix everything, it doesnt seem like your company has much continuity or customer-centric policies. The right hand doesnt know what the left hand is doing. 3 techs to install 2 units took 6 hours, but they got it wrong. I could have lived with that I guess, but then the experience trying to get someone out to fix the issues was unaceptable."

"Josh provided the information required"

"The technicians were very quiet and worked quickly to remove old furnace and put in the replacement. Same with outside AC"

"He came when expected and did his job"

"Your tech's were professional and thorough. They showed up on time; their work was done on schedule; everything was explained in detail."

"Ray knew what he was doing and kept us informed on the condition of our a/c."

"On time. Cleaned up after themselves"

"Efficient and courteous"

"Job was a bit more complex than what the tech had been told, but he took the time to get the materials needed and do the fix correctly."

"The service technician."

"Ryan informed me every step he took upon looking st the ac"

"I feel that he tried to oversell me on the system he recommended. Even with the next lower AC system, the heating system was still oversized. This is based on 5 other estimates rec'd & add'l research I did online. In the end it was the highest priced estimate I rec'd & quite out of my budget range. Based on other estimates, I also feel he could have explained better everything that would be replaced. Regarding the question below about the sales petson arriving on time, I sceduled an appt on the phone, rec'd a confirmatory email but then no one showed. A half hour later I called the office. 1st the woman told me he was detained further out of the area but couldn't explain why no phone call to explain. Then she said she didn't even know my appt was on the schedule. It was rescheduled for the next day & he did show up on time."

"The Service Tech, Travis, was very knowledgeable and timely."

"Chad was very thorough, took time to explain everything"

"Did not have correct part. Was told they would deliver return with the part. I had to call 1 month later. And again 1 week after that. Technician final show with out the part. Returned finally later that day."

"I got quick service and the technician explained what was wrong, gave me an estimate and completed the repairs promptly. Sorry I dont remember his name"

"Travis made the difference"

"Never arrived in window specified. Minimum 2 hours late if they showed up at all.One tech came to check for leaks,found one, never looked to see if there were more."

"Ryan is respectful, competent and able to communicate whats wrong with my unit for the most part"

"Chad was right on time, identified the issue on the spot and finished the job in less than 30 minutes. Outstanding service. He deserves a "very, very satisfied" mark However, FrasAir took the liberty of interpreting the terms of my warranty in a totally different way from how it was worded and I was charged for a part that was supposed to be covered by the warranty. On top of this, the price of the part was $377 while the similar part from a reputable supplier is $22."

"The service technicians sent to do the work were excellent. Always courteous and professional. Lauren the customer service rep was also wonderful. However there seems to be a major disconnect on the office side of things. No one seemed to know exactly how the install was progressing and the scheduling of crews was very spur of the moment often sending people out to do something that was not ready. There is also a coordinations problem with staying on top of permits and cleaning up scrape left behind. I still have a pile of scrape metal sitting in my garage for over 2 months now. Your professional do great work but the office needs to get their act together. Im tired of calling 2-3 times a week to follow up on the same thing keep things moving"

"After my first routine maintenance appointment earlier in the week my AC stopped working. The tech returned the next day to fix it. He said that a wire connector fell out during his inspection, which caused the problem. He then said the problem was fixed but after he left it was still not working. Im traveling and this caused a major inconvenience for my wife who is home with a newborn and a toddler."

"Chad was very professional and provided me with the needed information about my system."

"The technician arrived as scheduled and called to confirm that he was on the way. The technician appeared to be knowledgeable and completed his work quickly and neatly."

"very thorough; also, every attempt was made to save me money"

"The repair techs came on time both to check out the problem and make the repair. They were quick and efficient."

"I would not recommend working with this company. Many missed appointments with no phone call to inform they wont be coming....even after I called and they said technician was on his way. And that happened twice, two days in a row. Furthermore, a routine maintenance appointment ended with all is fine only to have the AC unit freeze up two days later."

"James did an ok job, but the job didn't get done. I called customer service five times to get the follow up apt . No one knew what was going on. Jon came and fixed the problem. Customer service had no notes and no possible solution in sight."

"On time. Explained work to be done. Completed work with no problems."

"Nick and Miguel arrived on time ( actually a little early). They were professional and explained exactly what they were doing. They completed the job in the time they told me and left the work area cleaner than it had been before they got there"

"Problem with smart thermostat still not corrected ., poor communication about haw the situation will be resolved."

"Recognizing that Nick was a nubie, He was extremely polite and knowledgeable."

"I had to call Fras-air directly for the status of my appointments. I did not receive curtesy calls when the technicians were running late."

"Chad Traver was thorough and while other techs gave up, his persistence allowed him to pinpoint the problem with my unit."

"Professional staff and on time."

"your technician was very good, however my coil was frozen and I was told to shut off system for a follow up visit to determine if I need refrigerant or is myBXV was bad. as of now I'm waiting for a follow up call."

"Fras-Air was the ONLY company we called that was willing to send a technician at night to repair our ac unit. Other companies advertise 24-7 but they don't deliver on that claim. The office staff informed us that it was a busy evening but they would get to us. Our tech, Ray called to inform us of an estimated time of arrival and then again when he was his way. When Ray arrived he delivered impeccable service and had our unit up and running in no time. Thank you so much for a great experience!"

"Two guys showed up - one working the other focused on selling warranties. They overcharged us but told us they would credit us $99 if they did the work. After finishing they never deducted the $99. I called the manager and he said he couldn't do anything. Why not do the right thing - I thought it was hard to get new customers."

"I was very satisfied by the service provided in the latest service call to fix my central air. But this service call came on the heels of the regular maintenance visit by one of your other techs, and it's suspicious that my system would suddenly lose the refrigerant over the month after that visit. I suspect there was error on part of the previous tech, and now that this latest visit cost me $900 to address that, I am now generally dissatisfied with Fras-air."

"Travis arrived earlier than the commitment time. He got our A.C up and running and explained everything he was doing. also he provided advice on our system based on his testing. He also scheduled John to visit us that day to give us estimates on replacing out systems and hot water heater."

"Travis is an excellent technician and always analyzes and fixes the problem efficiently."

"Tech cleaned clogged floor drain that may have caused the system to shut down"

"The service tech was knowledgeable and personable."

"It was the hottest weekend of the season and my air conditioning wasn't working. I had scheduled the service call for Monday, but Ryan showed up on Sunday instead. He knew immediately what was wrong and replaced the compressor's capacitor. He did an outstanding job."

"Marico was very professional while friendly and neat, informative, and happy to answer questions."

"Technician Chad was very knowledgeable . Checked over the entire ac system. Found the problem and fixed it in 20 minutes"

"Neat complete"

"Courteous, efficient and pleasant"

"Josh is a very courteous, knowledgable sales person."

"Very professional and friendly"

"All the technicians have been friendly, prompt and competent we are having a lot of trouble getting filters though"

"Jordan was great, well informed, able o answer all my questions and allowed for great conversation. I am impressed which is why I eventually engaged with Fras-Air after meeting Jordan a while back for an estimate.."

"Julio was great!"

"Ryan was fantastic! He quickly evaluated the reason for my service request. He was professional & polite."

"Gave very good service"

"Ryan seemed to be able to figure out what the problem was, where the two technicians who had been here previously did not. He said the solution is a new thermostat, but I have not yet heard back about the cost of that."

"good job"

"Comprehensive service"

"Tech was great, customer service on scheduling was -1, Called at 4:40 stating no A/C was told that would be out that night if possible. Call in the AM was told between 10 and noon. No show! When call was told the appointment was for the day previous day. Really, how could I have a appt at 10am when my A/c wend out at 4:30pm. I must have a crystal ball."

"Ryan worked outside in the pouring rain and got our Ac running again in a very timely manner"

"Sean explained the cause our a/c issue to us patiently and offered repair options to us promptly"

"Ryan and Jack, the trainee, did a wonderful job in checking my air conditioner. Ryan is the best technician that ever came to my home. I will always request him whenever I need any work done. Hes a keeper. !"

"The technician was prepared -- he brought along the right part to do the repair (new capacitor)."

"John did a great job for us. I would highly recommend him. He went above and beyond! Dylan and the crew installed two furnaces and two ACs in the middle of a heat wave. They were fantastic! Very professional and provided excellent service."

"Service by rep was good but was given a 2-8 window and he didn't come out until 1030pm."

"He did a thorough check. We have one vent that seems to be my getting enough air flow. He noted it in report. We need someone who can fix it."

"On time, thorough and courteouslike always!"

"Chad was very professional, knowledgeable and polite."

"Chad was very helpful and made suggestions regarding maintenance on the unit and how to get the best results from it"

"The crew, led by Chris, were competent, cordial, and efficient. In one day they removed my rusted out furnace, cac, and replaced them with new, quality systems."

"Ryan and helper were timely courteous and thorough"

"A GOOD JOB"

"The guys where honest upfront and spot on with their diagnosi"

"RYAN MORVILLE AND CHRIS ( SERVICE TECH) WERE EXCELLENT IN EXPLAINING OUR OPTIONS."

"Rating is based solely on professionalism of the service tech. See below for other comments"

"YOUR SERVICE WAS PROVIDED 7/2/2019. IT WAS DETERMINED THAT A PART HAD TO BE REPLACED IN THE 2ND FLOOR THERMOSTAT. IT IS NOW THURSDAY 7/18 AND THE PART HAS NOT BEEN REPLACED. IT IS VERY HOT ON THE SECOND FLOOR. WOULD YOU PLEASE LET ME KNOW WHEN THIS CAN BE REPLACED/REPAIRED AS SOON AS POSSIBLE. THANK YOU."

"The technician forgot to reconnect the unit and we had no ac for two days"

"Technician seemed confident and was efficient"

"Took time to work on a question i had on air flow"

"No estimate yet"

"Travis answered all of my questions and walked me through the solutions. The issues were addressed with duct work from the prior instalation."

"I have been a long time customer and Premier client - it took several calls to reach your company to get an answer for when someone woukd be coming to my home - I had a scheduled appointment for 1:00 -3:00pm on 7/13/19 No calls no follow-up - I kept calling until 10:00pm that night - even the manager Eric - lied to me that someone will call me or come that night. NO calls - no follow-up - i had to call again 7/14 at 7:15 am to finally get some answer...this is very bad customer service -"

"Jon was an excellent technician, even offered to take old furnace filter away"

"I was scheduled for an appointment with a 4p to 8pm window. The technician called at 9:30p and asked if we still want him to come, since it was late. We asked what time come he return on the following day. He said that his shift starts at 4pm, however, he would be at hour house at 3pm. The technician arrived at 5:30pm. This is really out of character for the years of professional service that I have received from your company. I hope that this does not happen again. I think that everyone's time should be respected. I did not have any problem with the customer service rep. I realize that he does not have any control over the field technician's handling of appointments."

"Ryan and Nick did a very thorough job and explained matters very clearly."

"Technician was courteous,explained what he was doing, and the condition of the unit. He also finished in good time."

"Very professional, had all the parts needed, and responded to all my requests."

"Good service"

"Julio takes great care, explains everything, and is eager to do an excellent job. Extremely helpful and thorough."

"I am a maintenance contract customer when our air conditioner failed and I called for service I was promised service within 5/6 hours. I was number 3 on the techs list. At 9:30 at night the tech called and advised that he was not coming as he had 3 service stops before me. I thought I would receive priority"

"Very professional! Gave me great feed back on some of our future needs."

"Our outside air conditioner and inside unit are both Lennox and were both installed by Fras Air within the last 5 years. The units were working fine until Fras Air sent a service tech to perform a routine maintenance. Ever since that time the air conditioning has not been working and there has been a code 413 error. Fras Air sent out multiple service tech to diagnose the problem and each person seemed to have a different diagnosis. In at least 2 instances the technician told us that a part was defective and needed to be ordered and replaced. Fras Air apparently never ordered the part and has not replaced it. We have called Fras Air multiple times for an update and no one can give us a straight answer."

"Techs were friendly, knowledgeable and went the extra mile to ensure my complete satisfaction"

"Professionalism; knowledge; cleanliness"

"Prompt Clean and courteous"

"Our Tech was fantastic!!!! He was super helpful I would request him back if possible!"

"The service was good. the Tech was good. But I thought you have 24-7 services when I called. That's what I see you advertised at your web site. I called on Saturday morning and was hoping the tech will come in the afternoon. So, I was a little disappointed that you guys cannot come until Monday. It was brutally hot a few days."

"John was very patient and pleasant but I had the feeling he wasn't telling me the real reason we had the problem."

"I felt well treated and the visit was done very professionally. He explained everything from the problem to the repair. The repair was done in great time and the a/c was up and running right before the humidity was greater the next day. Thanks."

"This has nothing to do with the technician but my first appt was like 5 weeks from when I called in mid May. Then they did not show up between the time range or right at the end & I had to reschedule which I did. I admit they got me in quicker since you miss the time slot & I had to leave but again came at the end of the proposed time slot. Had to leave and then call to get a report of the service & what was done. In the past I have had much better service and they used to clean/wash the fins on the AC unit which have not been done in recent visits. I had purchased my unit there but the service seems to be slipping. Technician was nice no issues there just service seems to be slipping the last couple of times I have called"

"VERY PLEASANT AND KNOWLEDGEABLE. HE ANSWERED ALL OF MY QUESTIONS."

"This is the second visit from a technician to my house. the first tech that came to my house on May 23 2019 said that there was nothing wrong with my HVAC system. The second technician, which by the way was supposed to come to an appointment on July 3, 2019 between 2pm - 6pm didn't show up to my house and they had us waiting all afternoon with out even a phone call to let us know. After waiting all afternoon, we called the office and that is when we were told that the tech was not going to make it and we were ask to reschedule for July 4, 2019 (holiday) between the hours of 8am -12pm appointment window. Technician Raymond (very nice guy and a US VET working on 4 of JULY) came to my house on July 4 and started working on diagnosing the air conditioning system. His diagnosis was kind of inconclusive. My system is a 5year old heating and cooling system bought and installed by Fras Air/Service Experts. The issue with the system now is that it constantly runs , is not cooling the house properly and the pipes outside are frozen up. The technician diagnosis was that the system is low on refrigerant (410A) and it could be because of a leak somewhere in the system. He also said that it could be the TXV system that is not working properly. I asked about how can we find the leak and he went on to explain the process but said that it couldn't be done that day and he needed to come back to add the dyes into the system and find the leak. Then he explain about adding more 410A and the cost. I decided to just add more refrigerant. He proceeded to add a pound of 410A while the system was on and running. After he finish adding the refrigerant and noticed that the pipes were frozen and i was told that they will eventually defrost, it takes time to the 410A refrigerant to go thorough the system. I paid my Second service fee of $99 plus tax and additional $121.00 for a pound of 410A. At this time went to work and about 10 hours later i come to my house and i noticed that the pipes outside a still frozen and the house is warmer than before. I am extremely disappointed by the service very doubtful that i would use or recommend your company ever again."

"Julio was friendly, courteous, knowledgeable and direct. He explained everything to me regarding my air condition unit as well as the checklist with the furnace and explain the print out to me."

"I was satisfied with the service, but the technician arrived an hour later than the committed timeframe."

"He was very courteous and efficient."

"Joe and the guys were helpful and courteous, but I had to have PSE&G and, eventually, another tech from Fras-Air come and replace a gas **** that was too short and causing a leak every time the water heater ran."

"The service technician provided quick and thorough service to my air conditioning unit."

"I was misled about when service would be rendered. I was promised that a technician would arrive between 1:00 AM and 1:30 AM and he would call before coming. I waited until 1:45AM no call or no technician. Next day a technician spent more than an hour and could not resolve the problem. A second technician,Travis, came and spent 2 hrs. And solved the problem."

"We have a plus maintenance agreement, including yearly furnace and A/C tuneups. Our A/C tuneup was 6/3/19, The next day we noticed water pooling under the A/C unit, near the condensate pump area, but we were just leaving for an over 3 week trip out west, so just left the A/C off while gone. Returning home last weekend we found the same issue when we used our A/C. Called and today you sent a tech to inspect and service our unit. He was nice and professional, and noted that the condensate pan had a lot of crud in it and the pump hose was missing a clamp, things that should have been dealt with during our 6/3/19 A/C tuneup! The tech charged us an $84 service fee, not his fault, but my wife and I are shocked and upset that we were charged for a service call to resolve what should have been dealt with during our 6/3/19 A/C tuneup. After buying our HVAC equipment from you, and many years as your customers we thought you would stand behind your work far better than this. We are considering if it is time to find a different company to address our future HVAC needs, but wanted to contact you about this issue first to give you a chance to make it right. Thank you for your time, Lawrence and Linda Kramer."

"Never showed up. No phone call. As if I dont exist. Worst customer service possible."

"Technician arrived 2 hours beyond the latest time I was told he would arrive."

"Ray came out very late to repair our AC. He assessed the problem carefully and replaced our thermostat. Ray is a true asset to your company."

"Technician was very thorough and professional."

"Technician was knowledgeable,courteous and right on time."

"Technician was excellent"

"Technician arrived quickly and fixed the unit in just a few minutes."

"HE WAS WHAT I WOULD HAVE EXPECTED, INFORMATIVE, THOROUGH, NICE, POLITE AND DID HIS JOB"

"Technician was very knowledgeable and professional"

"Technician was professional."

"I found the service tech efficient and informative of what he covered in the inspection"

"Frais-Air responded very quickly to our water heater emergency, gave us a quote within a hour of our call and installed a new heater early the next day."

"Because John got the AC to work"

"The technician was very thorough and made certain that I was aware of all of my options. Once the new thermostat was installed he checked to see that my air conditioning was working . He answered any questions I had before he departed."

"In examining and evaluating my existing system, as well as in preparing his estimates for four different potential replacement systems, John displayed an extensive knowledge of building and heating/air-conditioning systems, Aside from this expertise, John was very cordial and took the time to clearly explain all aspects of the job to be done, John is a credit to his company and to his industry."

"Service fellows were both super polite and courteous, worked diligently and completed service in a timely fashion. Both were open to any questions and explained in laymans understanding with their replies."

"Still I have not re riced the quote, I have informed my BTU usage (140 K) on last Friday, but still waiting for the Quote."

"The air is blowing out of spaces around new pvc pipe installed"

"Very thorough"

"He was very friendly and explained everything very thoroughly. He was very knowledgeable."

"Allison is always very responsive with questions. The tech that came out was very friendly and helpful. He was able to resolve the problem quickly."

"Ryan was very thorough in all the maintenance work he did."

"My problem was fixed with replacement of a kitchen faucet."

"System would not operate, found problem quicky and got system up and. operating."

"Left us with a broken system, and no ETA to fix. Spent more time criticizing us for ducts shut than fixing the system."

"Horrible service! The technician left the unit not working and left the house without fixing the problem. He mentioned that the entire unit had to be changed but was no longer warrantied while the warranty is still valid. After 3 technicians coming, the problem is still not resolved and I hear now that the unit may be working well. Service Experts, really???"

"Appt was for 8-10am. Tech arrived at 11:30. Appt was for annual maintenance yet tech showed up without a new filter. So now I am waiting for new filter. Not happy that another appt needs to be made for a filter install because he "Didnt have one on the truck". I have no confidence that I will even hear from anyone unless I call. Not having a filter on the truck is beyond belief.I signed up for a 10 year prepaid maintenance agreement and right now I regret it."

"Explanations of the maintenance work were clearly explained"

"Sean was very determined to fix the problem we had and explained why our air conditioner was not working and what he did to fix it."

"Everything and everyone were great. One person in particular by the name of Lauren who confirmed our appointment the night before was awful. She was extremely extremely rude and no respect while talking on the phone. Very very unprofessional. Otherwise we were very happy with the service and John was great!!"

"Julio provides great service. Very personable and tells u exactly what he did and how system is."

"Ryan was on time, diagnosed the problem with our AC and corrected the problem within the first 5 minutes at our home. He was very polite and exactly the type of service tech that we welcome in our home. Hire more folks like Ryan and you will win over more customers and keep them loyal."

"Very thorough, respectful, informative. E.g., I had questions on that status of my 15-yr old HVAC unit, and he gave me a very clear data on it and what to expect during the hot summer months. Good guy."

"Travis was professional, pleasant and timely."

"Service performed with a complete report out"

"On time . Very friendly and did a thorough job"

"Having to pay $99 for a service call a little over a month after a tune up is ridiculous!"

"Technician explained what he was doing."

"Courteous, thorough, explained what he was doing"

"Ray, was awesome. I feared a high repair. He was thorough and explained his process. I would definitely recommend your services."

"Julio was courteous, helpful and efficient"

"Ray is very professional and told me the issue in a way I could understand"

"Abraham was friendly and very efficient"

"pleasant,informative serviceman"

"Chris spent a lot of time trying to find the source of the noxious odor the was making me (and Ryan, the technician who was over Sunday night) feeling lightheaded"

"We have had 4 service calls in one week. Each technicians found a different problem and the last one said the system was not sized properly even though it was 5 yrs old and this company installed it. For annual service, service tech arrived without the filter and uv bulb even after I spoke with office at least 2x to make sure he brings it. Said the system was humming beautifully yet next day it was not working. Needed another service call. Meanwhile,this was after water was dripping thru my ceiling which coincidentally was a few days earlier."

"Individuals were very personable and knowledgeable."

"Technician was efficient and friendly."

"Fine job."

"very professional and answered all questions"

"Very pleasant, Easy team to work with. Very pleasant, smooth process. Obviously very knowledgeable in heating/cooling area."

"friendly professional service"

"Super fast and efficient troubleshooting. Tech couldnt have been more pleasant. Excellent experience."

"Decided to purchase a new Lennox A/C and Furnace to replace 23 year old system. The unit was installed by a terrific crew of Chis, Ignacio and Montana. Could not be happier with the quality of the installation and the courteous staff. Ordered a new system and had it installed within two weeks. Technicians worked into the evening and did not leave until everything was explained. Work was completed neatly. Can't go wrong with this crew."

"Raymond, the technician, was prompt, thorough, personable, polite and proceeded with the servicing in a professional manner."

"Christopher was very thorough, very helpful and made sure we knew about the issues that he found and how to remedy them."

"Everything went well. I appreciate the call when the technician is on his way. Was knowledgeable about anything I asksd."

"Collin arrived on time! He was friendly, polite, knowledgable, and explained what he was doing and why. He made appropriate recommendations for our a/c system. Very happy that he was sent to our home. He's an excellent representative of your business!"

"He was on time and worked very hard"

"Courteous and professional service by Dillon."

"Because is seems appropriate."

"Efficient"

"Seemed to know what needed to be done"

"The original diagnosis made by the 1st technician was correct, and Sean, the technician who installed the new valve, was terrific."

"They did not change filter ,"

"Very professional and explained what was needed and why. Was not pushy and left the decision to me."

"Steve came with 3 or 4 other technicians. They completed the work efficiently. However, we discovered the gas smell was still present outside the back foot this afternoon. Please have someone contact me to come back out."

"Everythings perfect"

"It was a very thorough check-up and the results were clearly explained."

"Ryan was prompt, courteous, and professional. He clearly explained what he did."

"John was efficient, thorough, and knowledgable. He answered any questions we had."

"Sean took his time to trouble shoot the entire system step by step and then found that the new furnace had been wired incorrectly. He quickly rewired it and we had AC instantly. He is an asset to your company. And he has an easy going way about him."

"Always on time friendly and helpfull"

"Sean did a great job. Unfortunately, he ran out of time, as you were short on staff that day. He made sure we had our AC, but we had to schedule another appointment."

"Very Professional"

"I was glad the technician found the problem its hey my new air conditioner did not work, but he did not. Lean out the unit of the debris that collected inside of it. I would think that was part of the service when he opened it up. I was not able to watch what he did because I was busy and we had rugs being installed when he arrived."

"He was very polite and explained everything he did."

"Despite a busy schedule, Ryan was on-time and efficiently replaced the fan assembly"

"I thought the technician was very through and responded to all of my questions."

"Technician is very knowledgeable and professional."

"Ryan answered my question(s). He also took his time and found there was a problem with a valve that was broken. While he could not complete the repair due to the part having to be ordered, he did complete the routine service so once the part is installed I'm set for the season."

"Job began in December and is still not complete. Inspections have failed several times and still no resolution to the failures. Communication has been horrible."

"Steve was here to review situation with sump pump draining water onto front yard, recommend solutions for the overall sump pump system and provide a quote. He accomplished all of this. He is very professional and spent the time needed to review the entire situation."

"Abraham was polite, thorough, knew what he was here to perform and answered the questions i had (knows his job very well)"

"always polite, courteous, and efficient"

"technician explained exactly what he did"

"Chad was polite, respectful and knowledgeable."

"Chad is very thorough."

"efficient, courteous, helpful hints"

"technician was courteous and worked efficiently"

"Job was effectively completed in a shorter than anticipated time and solved the problem"

"The technicians are always excellent and do wonderful work, but the scheduling office is terrible. My first appointment needed to be rescheduled because the tech never showed up or called, and the office manager argued with me that I didn't have a specified time window despite the fact that it was printed on my confirmation email and double checked with the office three days prior. She then refused to give me a rescheduled date within the same week, despite the fact that I've been a customer for decades and bought my new HVAC from you. My husband had to call back and fight with the staff some more to get a closer date, because I lacked the energy to continue dealing with your exceptionally rude and incompetent office staff. When the tech finally did come to my home during the rescheduled appointment, he was on time and the work was impeccable as usual."

"The Service attendant Ryan did a great job. he was an attentive listener, courteous, efficient and explained everything that he did. He also provided useful advice on how to properly operate the system."

"Service rep provided tips for preventing a recurrence of my problem. Both men were polite and cleaned up work area. Also arrived within the stated appointment time."

"Everything went well except the weather - rain prevented us from observing water draining that was poured into the drain line. I repeated the procedure the next day and did observe that everything was OK with the drain line."

"Ray was very professional and patient with my questions."

"Chris is efficient and works carefully"

"Ryan was very pleasant and was very knowledgeable and took the time to discuss his findings with the unit."

"Across the years I have met many of your service technicians and I have had nothing but a pleasant experience with each and every one of them. I commend those at the company that hire these you men, I can't complement enough how consistently professional, polite and engaging everyone has been. Well done."

"Ryan was very thorough and professional."

"Friendly, professional, efficient service."

"Appointment was 2-4 the day before. At close to 4pm I call to ask where they are and am told they will be an hour late. No one called to let me know or ask if ok so had to reschedule appointment to next day. When the technicians arrived they told me the unit was low on freon and it would be between $200 - $300 per pound to replace plus dye - possibly $1500. Then would need to come back and repair the leak and recharge which could be another $1500 plus. They recommended replacing the unit and gave me an estimate of $10k on a Goodman and $15k on a Lenox. I had a Lenox installed through you 3 years ago and it was about $15k. At that time I was told by numerous people I was way overcharged. This time I decided to get a second opinion - so paid the $85 and had nothing done. Second technician showed up and said it was only $90 per pound to recharge and we should do that and determine how fast the leak was and if an issue to replace. Estimate at high end was $8k - that's almost half! The technician cleaned the compressor unit and mentioned it looks like it has never been cleaned before. He showed me the filth and dirt coming out of the unit when he was cleaning it. I have a service contract on the unit which includes cleaning, but it looks like that hasn't been done the past 3 years! Very disappointing."

"They did nothing just scare me and took my money"

"Plumbing was done with satisfaction. Caulking in bathroom tub is still not a professional job, runny and coming lose even after it was redone and we did not use it for 4 days."

"Technicians were knowledgeable, professional, and provided excellent customer service."

"Ryan's work was fine, but a needed filter necessitated a follow up visit which was totally mismanaged. I waited 4 hours on Friday for a no-show and 2 hours on Saturday for a no-show."

"Cost was high for a clogged tub drain."

"Very thorough work and pleasant individual"

"Jayla came promptly, did a very professional job, was neat, explained what she did clearly, and was very pleasant and courteous. Couldn't ask for more. Thanks."

"Very polite and mellow tech. Got here on time. Performed service quickly, explained issues."

"found the problemand fixed it"

"Tech was knowledgeable, respectful of property and took the time to connect with me on all you offer."

"Your service people are top notch!"

"I booked this online and they never told me there was a $99 service call charge"

"The work seemed to go well. Over the next 12 hours, we realized that the water pressure throughout the house was half of what it was before. Called the next morning asking to speak to the tech and NEVER heard back. Even after 10 hours."