Fras-Air/General Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 6,666 Reviews
albert S.
middlesex, new jersey
"John is a friendly, knowledgeable tech who does a great job. It was a pleasure to have him in our house. He represents your company very well. John explained what he did in the maintenance of our furnace and answered all questions. A job very well done!"
walter K.
bridgewater, new jersey
"On Time & gave me very good tech info for my two heating systems!!"
marj S.
bound brook, new jersey
"Jesse was fast and polite and very nice to have help us."
wayne J.
hillsborough, new jersey
mr hiry H.
glen gardner, new jersey
"Everything was explained very well"
richard P.
hillsborough, new jersey
"Technicians were very helpful and professional. There was a mix-up by the office. They did not communicate to the first technician that a pipe was supposed to be fixed in addition to the furnace check-up."
bala K.
somerset, new jersey
"Super professional and skilled!"
tina G.
somerset, new jersey
"The technician arrived ahead of time, took care of everything and was neat and professional."
stephen R.
pittstown, new jersey
"Excellent service."
eugene A.
chester, new jersey
"Came on time and checked all everything on furnace."
michael B.
bridgewater, new jersey
ms matrisciano M.
stewartsville, new jersey
"Chad is very professional. He is the only technician I want working on my systems."
manuel H.
somerset, new jersey
lois G.
somerset, new jersey
jennifer A.
bridgewater, new jersey
mandy D.
hillsborough, new jersey
george H.
bridgewater, new jersey
"They were prompt, efficient and friendly"
bill G.
hillsborough, new jersey
mr huggins H.
bridgewater, new jersey
"Sal, knew what was wrong snd how to fix it."
amy E.
warren, new jersey
"Excellent service, as usual."
dan H.
fanwood, new jersey
"Chad was really nice and resolved the issue very quickly."
wolfgang W.
morristown, new jersey
james W.
carteret, new jersey
william D.
mountainside, new jersey
elana S.
bridgewater, new jersey
susan G.
port murray, new jersey
joe/susan R.
hillsborough, new jersey
"Very professional"
diane G.
bridgewater, new jersey
"On time polite no hassle"
ronald L.
fanwood, new jersey
john J.
hillsborough, new jersey
cheryl O.
bedminster, new jersey
"Technician was prompt, professional and polite."
ann S.
basking ridge, new jersey
theodore L.
middlesex, new jersey
"I would have made it a 10 but my name was listed incorrectly, I requested a new contract with the correct spelling of my last name and have not received it as yet."
david T.
neshanic station, new jersey
"Young man was timely, efficient , knowledgeable and did a thorough job."
bill B.
whitehouse station, new jersey
"Chris is the best!"
jack B.
bedminster, new jersey
diane G.
flemington, new jersey
michael S.
branchburg, new jersey
"Johnny was a very knowledgeable, thorough and courteous technician."
richard A.
hillsborough, new jersey
"The service was timely and well executed."
john M.
annandale, new jersey
"Professional, courteous technician. Notified me of his arrival time. Finished quickly."
greg M.
north plainfield, new jersey
"Tech on time, thorough, listened carefully"
bill K.
bridgewater, new jersey
amanda G.
bedminster, new jersey
"Gio and Sal were excellent, professional, and courteous. They explained what they were doing."
mahendra P.
bridgewater, new jersey
charles C.
metuchen, new jersey
"came on time and seemed to know what he was doing"
karen R.
somerset, new jersey
"Polite, prompt technician. Always happy with the service"
robert C.
plainfield, new jersey
"good work, reasonable price, next day service"
joanne G.
bridgewater, new jersey
bruce R.
belle mead, new jersey
ralph wald D.
piscataway, new jersey
"Nobody's perfect but Fras-Air Reps are very good."
mathilda B.
scotch plains, new jersey
"Technician arrived on time and worked efficiently."
toni C.
somerville, new jersey
"Knowledgeable, detailed and polite"
robert M.
mountainside, new jersey
"Ivan, the technician, was very knowledgeable friendly. He took his time to explain the items checked and services rendered."
cindy M.
skillman, new jersey
"Chad was extremely helpful and thorough in explaining the issue and resolution"
eric G.
rocky hill, new jersey
"Problem reported was confirmed by technician and rectified by replacing defective motor. Prior two technicians visits did not addresses the problem I reported."
gerald N.
flemington, new jersey
"Service Tech was professional and helpful"
melissa Y.
middlesex, new jersey
eugene M.
annandale, new jersey
mary ferluga F.
bridgewater, new jersey
theresa T.
somerset, new jersey
"On time, answered questions, personable and knowledgeable."
elizabeth K.
flemington, new jersey
"On time, efficient, friendly, knowledgable"
dianne L.
branchburg, new jersey
amanda Y.
princeton, new jersey
"Service person was thoughtful, communicated well, and responded to my questions. My only feedback is that this was a planned service and would like the service person to plan for my trip and have the filter my system needs in his truck. He did not and now we need someone to come back."
bruce H.
annandale, new jersey
"COVERED THE STATUS OF THE FURNACE VERY WELL WITH ME."
shelley N.
hillsborough, new jersey
"Error message not cleared Smart Alert - Modes: Heating or Cooling System is unable to persistently meet set point. There may be a component that requires attention. Examples: Dirty Filter, Low Freon charge, bad TXV etc. alert code:901 time:21:52 date:Sep 4, 2021 clear"
john C.
new providence, new jersey
"The individual who perform my service was very knowledgble and courteous."
carolyn M.
basking ridge, new jersey
"Ryan was excellent."
eleanor K.
bound brook, new jersey
"Prompt friendly service well done"
kathleen T.
pottersville, new jersey
"Arrived at the early end of the timeframe given, after calling ahead."
joseph S.
hackettstown, new jersey
"Travis was knowledgeable and professional."
marilyn k.
florham park, new jersey
"Technician was on time and communicated with me about when he would be at my home. He wore a mask and covered his shoes before entering my house. He was efficient and quickly diagnosed a potential problem part with my furnace."
william E.
bridgewater, new jersey
"the technician was polite, knowledgable and efficient."
william H.
flemington, new jersey
"Ryan did a great job, fast and efficient. Nice guy also"
cari and eric P.
somerville, new jersey
"Quick and efficient."
carol H.
whitehouse sta, new jersey
"John did a great job, and explained things thoroughly"
paul S.
manville, new jersey
"Came with in the time frame given, introduced himself at the start of the call & on arrival , along with the new employee, did the work efficiently. Told me what they did, took the pipes outside to be cleaned. Cleaned up after themselves."
ed M.
whitehouse station, new jersey
"Technician was very knowledgeable and did not hesitate to answer my questions."
ross C.
belvidere, new jersey
bill G.
short hills, new jersey
"Tech diagnosed issue and proposed solution"
alan A.
middlesex, new jersey
anthony D.
branchburg, new jersey
"Needed 3 visits to install toilet that developed a leak. Problem correctly diagnosed and new tank installed. Third plumber very professional and clean - used drop cloths (which the first two did not) to protect wood floor). Second plumber scratched toilet seat which resulted in overall 9 score. Otherwise the third plumber receives a 10."
barbara M.
new providence, new jersey
joseph B.
somerset, new jersey
"Prompt (same day) response to my call"
ann S.
bridgewater, new jersey
jeanne G.
branchburg, new jersey
"Explained what they were going to do & offered solutions to on going issues"
francis C.
warren, new jersey
stephen D.
hillsborough, new jersey
"Staff very professional and courteous with an assumption that they do their jobs well."
jim L.
branchburg, new jersey
"Chris was very thorough and knowledgeable"
derek F.
flemington, new jersey
geoffrey T.
hillsborough, new jersey
"He seemed to know what he was doing; when I asked him questions, he always had an immediate rational answer."
richard R.
caldwell, new jersey
"The humidifier discharge tube is filled with dark murky water. The technician was unable to clean that tube out"
ann J.
hillsborough, new jersey
"I was given an appointment the day after I called and the techs couldn't have been more pleasant. They found the trouble immediately and worked with me to find the most economical solution to my issues."
frank J.
middlesex, new jersey
"Chris very helpful pointing out the problem I was having with my furnace."
wiliam R.
somerset, new jersey
"Excellent Service"
aleksandar V.
belle mead, new jersey
john S.
gladstone, new jersey
"Very polite and courteous - Ryan was terrific but the subsequent rating is driven by the bad experience I had on the prior visit with your sales rep and is making me question continuing to use your services. As noted before, Ryan was terrific but not my prior experience."
gene G.
hillsborough, new jersey
"competence"
john B.
bound brook, new jersey
"Ahmed, the service technician was knowledgeable, safety-focused, neat and orderly when performing the work and courteous."
leonard B.
new providence, new jersey
"I made a request, they looked into and fixed what was wrong. I have been very satisfied. The technician that came in April didn't do anything and may have led to my problem with a broken fuse with the a/c in the summertime."
dawn S.
piscataway, new jersey
"Quiet efficient spoke English"
stephen R.
pittstown, new jersey
barbara B.
highland park, new jersey
"Great work"
gilberte W.
piscataway, new jersey
"All work was done very well"
nester K.
basking ridge, new jersey
"Travis always does a great job servicing my heater and humidifier preparing my units for the winter months."
robert W.
bridgewater township, new jersey
"Timely arrival, friendly, knowledgeable (answered all my questions thoroughly) neat and clean, totally professional service!"
tina S.
bridgewater, new jersey
"Prompt, thorough and finished work quickly."
carol B.
basking ridge, new jersey
"Stanley was prompt and extremely professional. Im very pleased with his work. My new faucet is working perfectly. If and when I need plumbing services again, I hope Stanley will be available."
brian L.
hillsborough township, new jersey
"Gerard came out on a Saturday night and fixed our AC quickly and efficiently. He was professional and courteous."
jessica R.
westfield, new jersey
"Technicians did a great job"
robert I.
bridgewater, new jersey
"Marico was very thoughtful, respectful and knowledgeable. He did a very nice job in replacing the condensate pump that stopped working after only 4 months. My only criticism is that he was not told ahead of time what kind of pump he needed to replace, despite my having made that clear to the persons on the phone when I called for an appointment. Fortunately, he was carrying the correct pump with him. We appreciate that there was no charge for the new pump."
christina M.
annandale, new jersey
dan H.
flemington, new jersey
"Frank was great explained everything. Quality worker."
mr kahr K.
mendham, new jersey
"After numerous service calls to fix my unit (over 10 with multiple service reps), Will came out and diagnosed the problem immediately. He installed a ground on the transformer. The unit has been work perfectly since. This was a very frustrating process to get this issue resolved."
geraldine S.
bridgewater, new jersey
"I have been with Fras-Air for over 40 years and I have always had excellent service. The technicians are always friendly and knowledgeable. Todays technician, Ryan Sapp, excellent."
elizabeth P.
edison, new jersey
"He was able to help me under very stressful conditions"
robert C.
bridgewater, new jersey
john A.
flemington, new jersey
"Tech was on-time, polite and efficient"
sarah H.
long valley, new jersey
eileen B.
berkeley heights, new jersey
"Called after the storm and requested a call from a tech as water was coming up into the back yard. Within 15 minutes Travis called and told me how to shut off all the power to the heating and air unit. The following Wednesday I called and spoke to Cheyenne who set me up with an appointment on Friday between 2-5 pm. John arrived at 3 pm - checked the outside unit cleaning up the debris around it, turned on all the equipment and made sure both heating and air worked; then ensured all the settings on the thermostat were correct. This is customer service."
melissa Y.
middlesex, new jersey
"Professionalism and thoroughness of staff; value of services"
antoinette B.
manville, new jersey
mark B.
belle mead, new jersey
"Frank and Juan arrived earlier than expected and were very courteous, friendly, helpful, efficient and professional. They did an amazing job!"
theodore W.
green brook, new jersey
"On time, professional and courteous"
atindra C.
bloomsbury, new jersey
"competent friendly courteous"
ken O.
flemington, new jersey
"They explained everything they were going to do"
barry S.
belle mead, new jersey
"Service person arrived as scheduled and efficient in their work. They did diagnostic testing to determine if there were any problems with the system and quickly identified the one issue (a small mount of water in the bottom of the blower housing). We corrected that, retested the furnace, and he was done. No drama or hype. So suggestion of impending doom in an attempt to upsell (as is too common among Fras-Air service techs)."
mario F.
ringoes, new jersey
"1) My heat pump was installed on 11/2/2020 by Fras-Air. For the first year, a service contract on our Fras-Air heat pump system was included. Fras-Air never explained to me that service on our heat pump system required two separate visits by a Service Experts - one for the AC and one for the heating unit. 2) After the technician serviced our unit on 9/8/2021, Fras-Air called me stating that the recommended air/UV bulb replacement kit would cost $307! I was told by Fras-Air that an annual service contact includes parts and labor so why the charge? 3) When the technician was here for the annual service on 9/8/2021 I told him that our UV bulb was at 20% - as per our IComfort thermostat. He said that it did not need replacing as that 20% reflects the usage time, not the actual bulb efficiency. When it reads 0% it will reset back to 100% - I was told. Please confirm. 4) As an annual service contract customer, I feel that Fras-Air (or Service Experts) should provide customers with a checklist filled out by the technician as to what exactly was done during the service. 5) In regards to #4 above, the customer receipt (#0180793) I received from Fras-Air lacks details, except for the technician's notes. So basically, while I feel Travis did an excellent job I am not satisfied with how Fras-Air (Service Experts) is handling their service contract customers. Our decision whether or not to renew depends on your response to my concerns. Thank you very much."
geraldine A.
pittstown, new jersey
"Very Polite Provided information on the procedure"
krystel R.
franklin park, new jersey
"Timely, professional, answered my questions and heard my concerns"
linda t.
flemington, new jersey
"they were here shortly I called & made the app.mike was very friendly & informative."
carl P.
somerset, new jersey
"Took six days before repair technician came out. Possibly it was due to flooding back log"
david C.
belle mead, new jersey
don E.
raritan, new jersey
joe B.
martinsville, new jersey
"Still waiting on next steps."
david G.
flemington, new jersey
"Quick and efficient"
melissa S.
bridgewater, new jersey
joseph G.
bridgewater, new jersey
"The guys for the hot water heater were very professional and did a great. Im so happy to have hot water again. As far as the ac guy he was reserved but nice, however he did not go out to look at the outside unit and did not mention when we can have the ac replaced."
bevely H.
flemington, new jersey
"Very attentive, informative, respectful, polite."
cindy M.
skillman, new jersey
marsha H.
bridgewater, new jersey
"When I called, I was told a technician would be out on Sunday and would call first. That is exactly what happened. In addition to lighting my hot water heater's pilot, he also installed a new sump pump which gives me peace of mind."
marie M.
somerset, new jersey
"Several technicians installed new HVAC system. They knew what they were doing, efficient and just nice guys."
gina G.
hillsborough, new jersey
chuansheng B.
phillipsburg, new jersey
jim L.
flemington, new jersey
"Thought the repairs were a bit pricey?"
steven J.
hillsborough, new jersey
william R.
hillsborough, new jersey
"Very satisfied overall with replacement of HVAC system."
mark P.
scotch plains, new jersey
"Came on time and solved problem"
carol J.
hillsborough, new jersey
james T.
somerset, new jersey
adrienne G.
north plainfield, new jersey
donna T.
kendall park, new jersey
"Very prompt, informative"
charles E.
tewskbury, new jersey
"did the work in a timely manner and the squeal in our pipes its gone"
raymond W.
somerset, new jersey
"Jay diagnosed problem correctly & made permanent fix to problem"
maryann D.
somerville, new jersey
robert M.
somerville, new jersey
"exactly to our needs"
louann C.
bridgewater, new jersey
carol H.
whitehouse sta, new jersey
"John was thorough. He took time to explain and answer my questions."
okutgen O.
skillman, new jersey
"Im satisfied with the services provided with FrasAir, however there has been some pricing issues and also it took many years and a lot of back and forth to grant me the free maintenance service promised at the time of purchase"
richard E.
piscataway, new jersey
"Showed up on time, and did a great job. Left the job site clean and neat."
bob B.
basking ridge, new jersey
wendy O.
hillsborough, new jersey
"John was very professional and went above and beyond."
eric H.
belle mead, new jersey
"Sal seemed very competent and was friendly and easy to work with."
heidi C.
hillsborough, new jersey
"Sal was very knowledgeable, efficient and courteous. It was a pleasure doing business with him."
john T.
martinsville, new jersey
"Friendly, Professional service."
rick M.
ringoes, new jersey
mrs lordi L.
branchburg, new jersey
"Responded to my call within an hour, technician was knowledgeable and fixed the problem quickly."
bharat S.
princeton junction, new jersey
david O.
flemington, new jersey
"Fixed repair problem, diagnosed additional air flow issue and reprogrammed thermostat for proper air flow releving over pressurized dust work and noise generated."
tony S.
piscataway, new jersey
"The tech was really nice and knowledgeable"
community O.
edison, new jersey
kim S.
somerset, new jersey
"Steve is very responsive, professional and personable."
ray T.
hillsborough, new jersey
merrianne note N.
branchburg, new jersey
"quick efficient service"
rich M.
branchburg, new jersey
"solved the issue quickly"
val T.
scotch plains, new jersey
"This is not a reflection on the technicians that came. They were given the wrong replacement filter. Also, the original technician that came misdiagnosed the problem. One of the technicians that came found that it wasn't the fan that was the issue, it was the compressor. The filter problem was resolved the same day. However, the noisy compressor was not since the part had to be ordered. It has now been 10 days and no one has contacted me about replacing the part or rescheduling."
deborah capasso C.
somerset, new jersey
"Very helpful!"
joe B.
summit, new jersey
robert G.
bedminster, new jersey
"Everyone was very professional and friendly. It was refreshing to encounter workers like that!"
vivian B.
mountainside, new jersey
atanas P.
hillsborough, new jersey
"Good and timely work"
andrew M.
somerset, new jersey
"Tech was prompt, professional and courteous."
donald S.
hillsborough, new jersey
"Ivan was polite and friendly. Got the job done quickly."
shirley G.
somerville, new jersey
stanley O.
pittstown, new jersey
"Mike, chad, Will and John.. makes your company looks good. this guys amazes me with their hard work and professionalism. Service manager Adam lied to me and i don't want to ever see him at my house again. However, service manager Bob corrected the issue Adam lied about. *** One guy action can ruin a good company reputation, especially on social media. Am glad i met other good guys from your company.. some people don't have that opportunity. Thanks for your great services, Stanley"
carol K.
hillsborough, new jersey
"Sal and his intern were professional, thorough, and explained in detail what they were doing."
bernardito S.
somerville, new jersey
robert C.
scotch plains, new jersey
"The guy who came fireplace was excellent. He was willing to work with us to make everything work and got the situation fixed both times. He was also very professional and wore a mask which we greatly appreciate it."
keith R.
bridgewater township, new jersey
"??????????"
darren P.
phillipsburg, new jersey
"They came at the first hour of the 4 hour window they gave me, the tech was very good at explaining my problem and what options I had, I got a call both times before they got here."
le schenck S.
bridgewater, new jersey
"Work always goes well no complaints"
david G.
newton, new jersey
"It appears that the job was done properly, but I do have a question or two."
kevin F.
branchburg, new jersey
"Joe was great! He was polite, knowledgeable and quick to diagnose and determine the problem."
mr. perone P.
frenchtown, new jersey
"on a saturday, the hillsborough office was able to schedule me same day, Will called ahead, arrived ontime, walked into an outage situation that required problem solving skills, was able to come up with a solution for us and had the tools/replacement parts on the truck to apply his repair."
nancy B.
high bridge, new jersey
"He came out on the day I called. He came back the next day and put in a new water heater. Service was fast. He explained how to operate the new heater afterwards."
maria A.
hillbourough, new jersey
"Gerald was amazing. Arrived quickly to the house and helped me and my husband when our ac in our first purchased home went down."
marlene T.
north brunswick, new jersey
"Tech Kurt was professional and attentive"
gary M.
high bridge, new jersey
"Came in, checked all the obvious (which I had already done but), confirmed my check, went outside to compression/motor and quickly identified source of "outage". Replaced capacitor and ensured start up and cooling in effect. Very professional and informative."
smith S.
stockton, new jersey
"They came as stated and went straight to work and were well prepared for the task. They caused no problems and cleaned up after themselves."
tom M.
basking ridge, new jersey
"Very honest and concerned about our problem. Explained everything to me."
maria W.
annandale, new jersey
"Gerald and his assistant persevered until they found the problem."
ray M.
belle mead, new jersey
"Very thorough work and good explanation of the heating cooling system condition"
john M.
flemington, new jersey
"David is our go to guy now. I Want to tell you how superbly pleased I am with Fras-air! It started with a technician and unfortunately I forget his name. He was the kindest soul but for circumstances beyond his control he couldn't help me but referred me to David who came to meet me the same day! I have had a new hvac installed and the guys were great. I've had a plumber who was also great and then David came back for an issue. So in all this experience I will forever be in your debt. The great kindness and expertise you people have is comforting! I will never go anywhere else! I'd like to express my gratitude for everyone's help,especially from David who's overseen everything! You are all very fair minded and helpful and beyond crazy skilled and knowledgeable! Also know that the woman I talked to for the initial contact was what sold me on having your company out,so without her I wouldn't have known how great your company is! Kudos to EVERYONE! Thank you"
joe H.
milford, new jersey
charles E.
tewskbury, new jersey
"arrived on time, fixed the problems"
felicia M.
maplewood, new jersey
"I phoned for service as I missed my annual maintenance in 2020 and 2021, service was right on time as a heat wave was coming."
bradford M.
morristown, new jersey
carol J.
hillsborough, new jersey
james K.
bridgewater, new jersey
"Ryan was very knowledgeable and through."
mona B.
flanders, new jersey
james N.
glen gardner, new jersey
"Knowledgeable technision who always corrects any issues I have."
derek L.
clinton, new jersey
joseph S.
hackettstown, new jersey
"Very nice and knowedgable"
angelo D.
annandale, new jersey
"Office consistently has disregarded requests re service vs maintenance. Technicians however, especially Andrew are usually great. usually"
lon L.
fanwood, new jersey
"Room temp currently 75 while set for 66. Same unit is DRIPPING requiring another service call. Feel i was overcharged on price of 2 lbs refrigerant."
marlo R.
somerville, new jersey
"Waited 5 days with no ac and paid 99 for nothing. 1 person came saturday said transformer is the problem. Ordered transformer. 3 people came back Weds. installed transformer. Still not working. No idea what to do. Did not fix it. Suggested replace everything. Called somebody else after they left and 1 person fixed it in 15mins. Literally just opened and checked wires in the power outlet which youre techs didnt even bother to check."
ashok S.
bridgewater, new jersey
sam W.
hillsborough, new jersey
"Stan was very capable and explained what actions he might have to do and also gave me estimates of the costs depending on how many actions he might have to take to clear the drain clog in my laundry and kitchen."
dolores H.
bernardsville, new jersey
"Ahmed is a very polite and is very efficient at his job. My daughter and I always ask to have him come to our homes"
robert M.
somerville, new jersey
"methodical and capable technician"
nancy B.
high bridge, new jersey
"He listened to me describe the problem. We'd already figured out where the water was coming from, but not from what. Informed me of charges involved. Repaired quickly."
cathy M.
somerset, new jersey
"Timely, efficient, professional, informative, friendly"
mike P.
hillsborough, new jersey
"Great service. On time, and fast"
robin L.
califon, new jersey
"Knowledgable, personable, on time, efficient."
john R.
bedminster, new jersey
marie R.
green brook, new jersey
"Efficient, courteous, took time to explain what he was doing"
gene G.
hillsborough, new jersey
"Did good job"
gregory A.
annandale, new jersey
"timeliness service"
jodi C.
hillsborough, new jersey
"Technician bry good, but had to call in reference to this issue 2x in 3 months"
robert L.
somerset, new jersey
"Same day service with good results."
robert W.
hillsborough, new jersey
john W.
stockton, new jersey
nancy L.
branchburg, new jersey
"."
joseph V.
bridgewater, new jersey
"Found a small gas leak and fixed it promptly, no charge with service contract."
giovanni L.
new brunswick, new jersey
"Customer was very knowledgeable of the issue. Resolved it quick and offered tips and ideas on how to avoid issue from reoccurring"
judy W.
glen gardner, new jersey
"Fras air techs are in time and pleasant- and do a good job"
charlotte h.
bedminster, new jersey
"he keeps me informed about what I need to maintain my air and heating going ."
susan B.
branchburg, new jersey
victoria B.
phillipsburg, new jersey
"Fras as a company never fails to disappoint with its untrained office employees, lack of organization, and abysmal customer service. Our technician was great this time, but that is the only positive thing to say about our experience."
frank W.
bedminster, new jersey
louis S.
washington, new jersey
"The tech was very knowledgeable an answered all my questions"
abraham P.
middlesex, new jersey
karina P.
flemington, new jersey
"Michael was kind, professional, knowledgeable, and answered my questions with experience and clarity. The office team/scheduling was a pleasure to work with, and were professional and knowledgeable."
robert C.
westfield, new jersey
tracy F.
hackettstown, new jersey
"Pleasant and professional"
robert H.
chester, new jersey
"Joe was excellent. He was extremely diligent, personable and is also very knowledgeable"
ashish K.
bridgewater, new jersey
martin P.
manville, new jersey
orest D.
bridgewater, new jersey
donald S.
hillsborough, new jersey
"Jason was very knowledgeable and friendly and explained in detail everything he was doing."
kathleen T.
pottersville, new jersey
"Jason figured out what the problem was, which two previous technicians did not. He got your company to order the parts and did the installation several days later. He also told me how to get the a/c working (temporarily) if it quit before the parts were installed."
christina L.
basking ridge, new jersey
"Joe was AWESOME. Knew exactly how to fix the issue and was quick and responsive. Followed up, was great."
mark B.
belle mead, new jersey
"Chad was on time and very helpful and professional."
nancy N.
cranford, new jersey
walter K.
bridgewater, new jersey
"Jason did a fast & first class job!"
helga dowds D.
hillsborough, new jersey
"Fast response. Knowledgeable tech. Part was on the truck."
scott T.
asbury, new jersey
lyle J.
branchburg, new jersey
"gave good advice and suggestions based on our needs"
gloria C.
clinton, new jersey
"Takes time to converse by answering customer's questions and suggesting ideas for care of product. Does it with a smile!"
mahendra P.
bridgewater, new jersey
barbara S.
bedminster, new jersey
"He was very knowledgeable and pleasant. He was focused on doing his job well and he was very business-like."
larry/lind K.
middlesex, new jersey
"The technician did a great job of quickly resolving the problem, which I really appreciated! Would have rated a 10 except that I had to go outside to the truck as he was leaving to ask about the problem resolution, and there was some drilling debris left over at the unit. None of that is a big deal since getting the issue resolved quickly and effectively was my #1 concern."
david L.
hillsborough, new jersey
melissa K.
hillsborough, new jersey
"Very friendly guys who fixed the issue quickly."
kathy O.
bridgewater, new jersey
"Tod was great. He inspired confidence in his abilities and was extremely polite as well."
jeff A.
fanwood, new jersey
"Tyler explained the service and was very responsive to my questions"
ajay S.
madison, new jersey
"1/ Left the AC system in worse condition before Fras-Air team visit to the house 2/ Came with a mindset to sell and not repair 3/ had to call another service to add refrigerant to one system 4/ the business service manager "Don" never called back to the voicemail left at his office no. I would like a refund for the charges paid for the visit."
james T.
stockton, new jersey
"Jay talked us through both issues."
ronald L.
fanwood, new jersey
melissa L.
bridgewater, new jersey
"They came out on a Sunday when my AC stopped working."
steve M.
hillsborough, new jersey
"It would be great if the service also included cleaning out the Little Giant pump reservoir."
angelo B.
somerset, new jersey
"Reinforced duct insulation."
richard k.
flemington, new jersey
"Andrew our technical was wonderful. Very thorugh, explained things extremely well and was very respectful and professional"
james P.
glen gardner, new jersey
"He worked very hard and very thoughtfully."
john S.
basking ridge, new jersey
bob B.
basking ridge, new jersey
mike S.
branchburg, new jersey
bill H.
whitehouse station, new jersey
"Knowledge"
shivesh M.
bridgewater, new jersey
carol J.
hillsborough, new jersey
mahendra P.
bridgewater, new jersey
mr wyley W.
bridgewater, new jersey
"Ivan was friendly, and very efficient."
catherine S.
warren, new jersey
"Technician was thorough, informative, and a good worker"
meredith O.
phillipsburg, new jersey
"He came in, was respectful, did his job, told me what he did, then left"
joan C.
bridgewater, new jersey
pranav P.
hillsborough, new jersey
"We did not fully understand what the work being performed was. Had to ask a lot of questions but communication could have been better. Was told to have fuses replacee because they were copper pipes where fuses were, but when we checked, they are not copper pipes, they are fuses. The fuses look like copper pipes but that is their design. I would think an hvac expert would know this. I still don't understand what was done as part of the tune up."
steve R.
pittstown, new jersey
"Andrew in sales and the technicians that did the install were EXCELLENT. Extremely professional and courteous. Were very relieved we went with Fras-Air."
karen D.
bridgewater, new jersey
"He was thorough and told me all the issues up front."
christine M.
bridgewater, new jersey
robert K.
hillsborough, new jersey
"Prompt service and fixed the problem."
alka B.
hillsborough, new jersey
"Chris was polite and professional."
joe G.
somerville, new jersey
"Joe is very knowledgeable in the trade and is a pleasure to deal with."
bernard R.
hillsborough, new jersey
"John`s service was excellent. However, John diagnosed the cause of the insufficient cooling was the system needed a couple of lbs of coolant but your technician was here around a month ago for the summer service under contract, he should have checked the coolant, found it low, and corrected it. Since the cooling performance after John's fix is significantly better than it has been in at least a year, the problem was there on the June service visit!"
frank L.
branchburg, new jersey
"Tech was very helpful. Went out of his way to make sure job was done with correct material."
joe C.
lafayette, new jersey
"Problem not fixed, on the next hot day of 85 degrees my ac could not get below 73 degrees."
gary B.
monroe township, new jersey
"Called to setup appointment for quote for new HVAC system. I dont think anyone got back to me yet?"
william R.
hillsborough, new jersey
"Smooth process, quick turnaround to replace HVAC system, all the sales and technical folks were easy to deal with."
robert C.
bedminster, new jersey
ms glasser G.
bedminster, new jersey
"Been very prompt, helpful, went above and beyond to get us the right unit"
glenn D.
hillsborough, new jersey
"Prompt, courteous service"
ann S.
basking ridge, new jersey
"Always feel confident that my problem will be solved."
robert C.
scotch plains, new jersey
mike M.
clinton, new jersey
tim S.
chester, new jersey
"This installation took all day and involved several people- David Kilano, Will Ward, and Chris Locasto. Well done- after the installation they balanced the system and made it operate perfectly in our home. Again, Well Done."
ted P.
somerville, new jersey
"Tech was very helpful in answering all my questions. Very knowledgeable and took care of everything that was a concern."
mike M.
hillsborough, new jersey
debbie C.
basking ridge, new jersey
"This was the third time you rescheduled my appointment."
richard T.
somerville, new jersey
"We have 4 year old Fras-Air installed Mitsubishi system. Waited 2 weeks for service man to arrive. He checked coils and filter and said any other work needs to be done by Mitsubishi. I called Mitsubishi and they said they don't send repair people to homes. Use the company that installed the system. Well, that's a vicious cycle, right? Do you have a Mitsubishi repair person who can check my system?"
emerson C.
branchburg, new jersey
mark K.
bridgewater, new jersey
"Air Conditioner works and the service was complete"
michael T.
bridgewater, new jersey
"Thorough, helpful, explained fully"
vivian B.
mountainside, new jersey
"Dan was very attentive and considerate"
hubert M.
middlesex, new jersey
"I had a very old unit that still worked. Your technician did something to it and it no longer works. I regret getting your service and will be very vocal to all my friends, neighbors, and anyone I know to stay away from your services."
joyce H.
skillman, new jersey
"Joe did a great job diagnosing the problem and fixing it!"
carl P.
somerset, new jersey
"Fast response (even after 6:00PM). Quick repair. The tech was great"
karen S.
hillsborough, new jersey
ashok G.
bridgewater, new jersey
ellen C.
clark, new jersey
"The technician was knowledgeable and thorough."
robert W.
neshanic station, new jersey
"Job was done as expected and everything was fixed properly with good update on status of system. Technician was pleasant."
jackie B.
branchburg, new jersey
"Chad was very helpful but the problem is not solved"
robin C.
annandale, new jersey
anand S.
short hills, new jersey
"Efficient, effective, timely."
robert S.
somerset, new jersey
"Chad quickly diagnosed the problem, knew what was needed to address the problem and successfully remediated the problem."
wayne J.
hillsborough, new jersey
frederick F.
flemington, new jersey
"Fast, efficient and courteous"
richard K.
piscataway, new jersey
"Satisfied and very informative."
jean O.
flemington, new jersey
evgeny K.
basking ridge, new jersey
johnny J.
scotch plains, new jersey
"Ivan, went above to troubleshoot and solve the problem with the furnace and air-conditioning unit thermostat. I commend him for us to deal with his due diligence and effort."
marianne M.
hillsborough, new jersey
"Technicians were courteous friendly and efficient."
mr. engel E.
linden, new jersey
"Technician diagnosed the problem and had to order a part the first visit. Once part was available came and completed the repair."
richard G.
bridgewater, new jersey
"The maintenance person was polite, helpful, answered my questions and was very informed."
marie R.
green brook, new jersey
"Technician was courteous and knowledgeable. Took care of problem quickly."
tony P.
fanwood, new jersey
sudol K.
hillsborough, new jersey
"Called ahead, arrived when stated, completed work and provided feedback."
lonnie W.
whitehouse station, new jersey
"Travis was on time and respectful of property and pleasant"
linda P.
hillsborough, new jersey
"Very courteous and helpful"
harold D.
somerset, new jersey
joseph W.
glen gardner, new jersey
"Technician arrived same day, helpfully described what was going on and quickly resolved issue"
alice L.
plainfield, new jersey
"Work was done as planned but later in the day than planned."
tom P.
neshanic station, new jersey
"very professional"
lois G.
somerset, new jersey
carolyn N.
branchburg, new jersey
jim M.
bridgewater, new jersey
"Tech was professional and went about his business in a quiet, careful way."
michael M.
middlesex, new jersey
steven G.
warren, new jersey
"Technician was friendly and very knowledgeable and fixed everything that I requested plus more"
joseph M.
clinton, new jersey
"Personable & efficient tech"
kathleen T.
pottersville, new jersey
"He called when he was 20 minutes away. Most importantly, he fixed the problem."
mary B.
new providence, new jersey
"The service consultants are professional and knowledgeable."
michael C.
hillsborough, new jersey
jim K.
piscataway, new jersey
"Friendly, informed,"
ted L.
middlesex, new jersey
"Service was obtained in hours, on time and very efficiently."
jack G.
bridgewater, new jersey
"Joe, and Jen who he was training, were very professional and considerate. They did a very through job and even gave me some good tips for keeping the units in proper working order"
bob P.
bridgewater, new jersey
"Technician seemed very thorough, very polite, very willing to answer any questions asked. When I heard Sal explaining things to the trainee, Sal answered with patience and seemed to be doing a good job as a teacher of the new man. Since there was no other place for comments, I would add the following. Sal arrived exactly as scheduled BUT this service call had been cancelled by you about a month ago and had to be rescheduled. You called us ONE HOUR BEFORE the scheduled service window to cancel. I did not even get a "sorry" or an explanation. I probably would have been changed if I gave you one hour's notice of cancelation!!!"
susan H.
dunellen, new jersey
"Knowledgeable and honest about the problem."
william A.
clark, new jersey
"The tech was very knowledgeable and thorough. But the next day I heard the pump for theater overflow running continuously. I saw it was not pumping water out. I took the unit apart & pump was working. To me it seems the tubing is plugged. I can see where this was an easy to make oversight. I had to put a large pail at end of pipe and empty every 12 hours. My only complaint is when I called Frasair they said They could not get a tech back here for 6 days. Mean while I have to watch the water level or have it run onto the cellar floor. This I think is unacceptable. I have had Frasair for 22 years and otherwise have had no complaint."
diane T.
westfield, new jersey
"Chad had an excellent ability to gather the facts and diagnose the issue"
burhan S.
east brunswick, new jersey
robert M.
somerville, new jersey
"Knowledgeable plumber with latest tech."
kevin W.
hillsborough, new jersey
"Plumber was great. Did a great job. Would have given 10 if cost was lower."
somers S.
flemington, new jersey
"Marico seemed to be very methodical in testing and servicing our two air conditioning units. He was pleasant, answered my questions simply and completely."
nester K.
basking ridge, new jersey
"Travis always does a very good job of servicing my air conditioning equipment."
kathleen K.
bridgewater, new jersey
"Very professional and efficient."
bud T.
whitehouse station, new jersey
"Good work"
harriet R.
bridgewater, new jersey
"Very polite and fast working technician."
patel P.
hillsborough, new jersey
"I could not thank more.. technician came right on time, fixed the ac and with very reasonable charge. This is all on the July 4th holiday. Thank you ..thank you.."
robert B.
annandale, new jersey
jack B.
bridgewater, new jersey
"The installation was completed smoothly and quickly, the area was left as clean as possible, and the installers were wonderfully polite and considerate. I do wish I had received more information about the new thermostat, which seems to have a mind of its own."
patrica O.
north plainfield, new jersey
"Tyler was very helpful and knowledgable"
rich M.
warren, new jersey
chelsea G.
bridgewater township, new jersey
"I had to have a second technician come out due to the first one solving one problem but not both. He was great and very friendly and did the work quickly."
alice L.
plainfield, new jersey
"well done"
gayle M.
branchburg, new jersey
"Will did our service repair. He was the best."
barbara R.
westfield, new jersey
shawnda A.
somerset, new jersey
"The technician was professional but the price quoted was a bit expensive."
lenny P.
branchburg, new jersey
"verry poliet"
katharine M.
flemington, new jersey
"Joe and his trainee, Andrew provided great service on a very hot day. Can not imagine how hot it was in the attic. They replaced the capacitor giving me an option of which one to get, I chose the one with the 5 year warranty."
john R.
stockton, new jersey
"Unit ran ok for a while then started not cooling correctly again; and condensation started dripping from ceiling register in bathroom."
david H.
succusauna, new jersey
mr kahr K.
mendham, new jersey
"I had 3 different service reps out this week to diagnose my A/C issue. All came outside the time window I was quoted making it very difficult to plan for at home. I had to call each time to confirm whether they were still coming. Despite specifying that the issue happens when it is hottest out during the middle of the day, they all came in the evening when the unit seems to work better. They all also had a different interpretation of what the problem might be. All the reps were professional and nice guys but I got no resolution from their visits except the last rep who was the most experience and credible. Pretty disappointing experience overall."
joseph G.
bridgewater, new jersey
joe E.
bridgewater, new jersey
"Great service. On time professional. Explained his work and findings"
anna C.
middlesex, new jersey
"#1 arrived within scheduled time #2 explained what he would be doing #3 worked efficiently"
christine M.
bridgewater, new jersey
"They explained everything very well"
albert S.
middlesex, new jersey
sandy S.
bridgewater, new jersey
"Technician knew what the issue was and was able to fix it right away."